17368 Other courses in Stanley delivered Online

QLS Levle 5 Endorsed | CPD Certified | Free Hard Copy QLS Certificate | Free CPD Certified Hard Copy & PDF Certificates Imagine a world where you can make a significant difference in the lives of individuals and communities. In today’s evolving landscape of healthcare and social services, professionals equipped with the right knowledge are essential. The Level 5 Diploma in Health & Social Care is designed to empower you with theoretical insights and a comprehensive understanding of care principles, ensuring you are well-prepared to navigate the complexities of this vital sector. Research indicates that roles in health & social care are among the fastest-growing professions, with a projected growth rate of 11% through 2028, according to the U.S. Bureau of Labor Statistics. Additionally, the average salary for health & social care professionals in the UK ranges from £20,000 to £40,000 annually, depending on the specific role and level of responsibility. By enrolling in the Level 5 Diploma in Health & Social Care, you position yourself at the forefront of this rewarding field. Our Health & social care course offers an in-depth exploration of care standards, administration, clinical observation, and much more, paving the way for a fulfilling career dedicated to supporting those in need. The Level 5 Diploma in Health & Social Care bundle, in its profound breadth, offers you a comprehensive theoretical roadmap. Upon completing this Health & Social Care course, you'll deeply understand core Health & Social care concepts. By choosing this Health & Social Care bundle, you're not just gearing up for a career - you're preparing to shape the future of health and societal wellbeing. Key Highlight of the Health & Social Care Course QLS Endorsed CPD Certified Free QLS Certificate Free CPD Certificates Lifetime Access 24/7 Full Tutor Support Self Paced Learning Any Device Compatible Courses in this Health & Social Care Bundle Course 01: Diploma in Health & Social Care at QLS Level 5: Gain a robust foundation in Health & Social Care principles, preparing you for leadership roles in the sector. Course 02: Care Certificate (Standards 1 to 15): Understand essential care standards that ensure high-quality support for individuals in various settings. Course 03: Clinical Observations Skills: Develop essential skills for accurately monitoring and reporting health changes in individuals under your care. Course 04: Adult Support Worker: Explore the role of an adult support worker and learn to provide effective assistance to adults in need. Course 05: Control and Administration of Medicines: Master the theoretical aspects of medication administration, ensuring safe practices in care environments. Course 06: Care Planning and Record Keeping: Learn the importance of effective care planning and accurate record-keeping for optimal patient outcomes. Course 07: End of Life Care: Understand the principles of providing compassionate care to individuals and families during end-of-life situations. The Level 5 Diploma in Health & Social Care is your gateway to a meaningful career in health and social services. With a focus on theoretical knowledge and its application, this Health & Social Care course ensures you are well-equipped to contribute positively to the lives of those you serve. Health & Social Care Course Learning Outcomes Master theoretical underpinnings of Health & Social care. Comprehend Care Certificate standards thoroughly. Understand the nuances of clinical observations. through this Health & social care course. Grasp the responsibilities of an adult support worker. Delve into control and administration of medicines. Learn the intricacies of care planning and record-keeping. Gain insights into the compassionate realm of end-of-life care with this Health & social care couse. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Health & Social Care bundle course is ideal for: Aspiring Health & Social care professionals Caregivers seeking advanced theoretical knowledge Medical administrators and coordinators Individuals passionate about societal well-being Requirements To enrol in this Health & Social Care course, all you need is a basic understanding of the English Language and an internet connection. Career path The Level 5 Diploma in Health & Social Care offers various career opportunities in the healthcare and social services sector. Here are some potential paths you can pursue: Health & Social Care Manager: Oversee care facilities and ensure high-quality services of Health & social care. Care Coordinator: Manage care plans and work with healthcare professionals. Clinical Support Worker: Assist healthcare teams in patient care. Adult Support Worker: Provide assistance to adults with health issues or disabilities. Social Services Manager: Develop programs and policies for individuals and communities in need. Care Quality Assessor: Evaluate care services to maintain quality standards. Health and Wellbeing Advisor: Guide individuals in improving their health and wellbeing. End of Life Care Specialist: Support patients and families during end-of-life situations. With a focus on theoretical knowledge, the Level 5 Diploma in Health & Social Care prepares you for a rewarding career dedicated to positively impacting the lives of others. Certificates CPD Accredited Certificate of Completion Hard copy certificate - Included Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited Certificate of Completion Free Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional

Copywriting Level 4 Course Overview The Copywriting Level 4 course offers a comprehensive exploration of the art and science of writing persuasive, impactful copy. Designed for individuals eager to enhance their writing skills for various media, this course covers a wide range of topics, including headline creation, online and print copywriting, and crafting effective advertisements. Learners will gain valuable insights into the techniques used by professional copywriters, mastering the ability to produce compelling content across different platforms. By the end of the course, students will be equipped to create copy that captures attention, promotes engagement, and drives results. Course Description This course delves into the essentials of copywriting, focusing on both the creative and strategic aspects of the craft. Learners will explore topics such as writing eye-catching headlines, creating advertisements that resonate, and mastering the nuances of online, press, and print media copy. Through engaging modules, learners will develop critical copywriting skills, including understanding tone, style, and audience engagement, as well as learning to write for diverse media. By the end of the course, students will have the expertise needed to write clear, persuasive copy that enhances brand messaging and promotes consumer action. Copywriting Level 4 Curriculum Module 1: Introduction to Copywriting Module 2: Basics of Copywriting Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Final Tips (See full curriculum) Who is this course for? Individuals seeking to enhance their writing skills for career growth. Professionals aiming to improve their copywriting proficiency. Beginners with an interest in marketing and advertising. Anyone aspiring to work in the field of content creation and media. Career Path Copywriter Content Writer Marketing Specialist Advertising Executive Media Consultant SEO Content Creator

Functional Skills - IT Course Overview: The "Functional Skills - IT" course is designed to provide learners with a comprehensive understanding of essential IT concepts and skills. It covers a wide range of topics, from the basic components of information technology to more advanced areas such as networking, security, and cloud computing. This course is ideal for individuals seeking to enhance their IT skills for personal or professional development. Learners will gain a strong foundation in IT principles, which will support them in various workplace environments and allow them to apply their knowledge to real-world scenarios. Course Description: This course covers fundamental IT concepts, including the core components of information technology, hardware, software applications, and operating systems. Learners will explore topics such as networking, security, database management, and virtualisation. The course also includes an in-depth look at enterprise-level IT systems, traffic flow, and storage solutions. By the end of the course, learners will have a solid understanding of how IT systems are designed, implemented, and managed. They will gain the skills necessary to work effectively in diverse IT roles, enabling them to confidently support organisational IT needs. Functional Skills - IT Curriculum: Module 01: Introduction Module 02: Information Technology Module 03: Components of IT Module 04: Hardware Module 05: Operating System Module 06: Application/Software Module 07: Networking Module 08: Security Module 09: Traffic Flow & Enterprise Level IT Components Module 10: Storage Module 11: Database Module 12: Virtualisation & Cloud Module 13: Management & Other IT Jobs (See full curriculum) Who is this course for? Individuals seeking to develop a strong understanding of IT principles. Professionals aiming to enhance their technical skills for career progression. Beginners with an interest in information technology and related fields. Those looking to pursue a career in IT management, networking, or support roles. Career Path IT Support Technician Network Administrator Systems Analyst IT Manager Cloud Solutions Specialist Database Administrator IT Consultant Cybersecurity Specialist

Hybrid Vehicle Expert Training Course Overview The Hybrid Vehicle Expert Training course provides an in-depth understanding of hybrid electric vehicles (HEVs), focusing on their design, operation, and technology. Learners will explore various types of hybrids, key components, and the degree of hybridisation, enhancing their technical knowledge for the automotive industry. This course equips participants with essential skills to analyse regenerative systems and other innovative features that improve fuel efficiency and reduce emissions. By the end of the course, learners will be confident in identifying different HEV architectures and understanding their functional principles, preparing them for roles in vehicle maintenance, engineering, and technical consultancy within the evolving green transport sector. Course Description This course offers comprehensive coverage of hybrid vehicle technology, beginning with an introduction to hybrid electric vehicles and their classifications. It delves into the degree of hybridisation, explaining how various systems operate to optimise energy use. Detailed study of HEV components provides insight into powertrains, batteries, and control systems. The course also covers regenerative braking and energy recovery technologies that enhance vehicle efficiency. Learners will gain analytical skills required to evaluate hybrid systems and keep pace with developments in sustainable automotive design. The structured learning experience combines theory and technical knowledge, suitable for those aiming to build expertise in green vehicle technologies and contribute to environmental sustainability within the automotive sector. Hybrid Vehicle Expert Training Curriculum: Module 01: Introduction Module 02: Types of Hybrid Electric Vehicles Module 03: Degree of Hybridisation Module 04: Components of HEVs Module 05: Regenerative Systems (See full curriculum) Who is this course for? Individuals seeking to develop expertise in hybrid vehicle technology. Professionals aiming to advance their careers in the automotive or green transport sectors. Beginners with an interest in sustainable automotive technologies. Technicians and engineers preparing for roles in vehicle systems analysis and maintenance. Career Path Hybrid Vehicle Technician Automotive Engineer specialising in green technologies Vehicle Systems Analyst Technical Consultant for sustainable transport solutions Research and Development Specialist in automotive innovation

A flexible, modular-based, programme to heighten participants' awareness of ways in which their operations can affect the environment, the principles of environmental management and the practical steps they need to take as individuals and as an organisation to improve environmental performance. Depending on the course modules selected, this programme will give participants: Increased awareness of relevant environmental issues A greater understanding of, and commitment to, the organisation's environmental management programme Preparation for any responsibilities they may have under an Environmental Management System Further benefits according to options chosen 1 Environmental awareness Definition of 'the environment' Key environmental issuesGlobal warmingOzone depletionAcid rainAir qualityWater pollutionContaminated landLand take and green belt shrinkageResource usageHabitat destruction and species extinctions. Option: This module can be used to explain the key environmental issues related to the activities of your own organisation. Diagrams, photos, pictures, examples and statistics relevant to your own organisation are used where possible to illustrate the points being made. 2 Environmental legislation Key elements of environmental legislation affecting the activities of your organisation - including international, European and UK legislation. Legislation of particular relevance to your organisation - how it affects the operations of your organisation Option: Legislation can be dealt with according to which aspect of the environment it protects (eg, air, water, waste) or which part of your organisation's activities it affects Consequences of breaching legislation 3 Environmental management systems Overview of what an environmental management system isHow is an Environmental Management System (EMS) designed and put together?Key elements (emphasising Plan - Do - Check - Review cycle)The need to continually improve Pros and consReasons for having an EMSBenefits of an EMSConsequences of not managing the environmentCosts of installing an EMS Explanation of ISO 14001 and EMAS standards and guidance as applicable to the EMSs of your organisationOverview of your organisation's EMSHow it was set up / is being developed / operatesWho is responsible for itKey parts of system (eg, environmental policy, objectives and targets) identified and discussedEMS documentation - what and where it is. Workshop option: Brainstorm 'Pros and cons' with the participants, come up with all their ideas for good and bad things about EMS and demonstrate that the 'good' list is longer than the 'bad' 4 Environmental consequences Define what an environmental impact is and discuss how they are determined, with reference to the EMS Identify why we want to determine the environmental consequences of operations and activities; how they are used in the EMS for planning, and reducing the impact on the environment Establish key environmental consequences of construction and operational activities on the site; discuss significance ranking and the control measures in place in your organisation. Workshop option: In small groups, participants are asked to identify the impact on the environment of your organisation's activities or a part of their activities. They are then asked to rank these impacts in terms of their significance, using guidelines provided to help them be aware of the contributing factors (eg, frequency, severity). For a selected number of the impacts, the participants are asked to identify what control measures there are and which of these they play a part in. All stages can be discussed with trainers as a whole group at various stages during the workshop. 5 Protected species, nature conservation and invasive weeds Nature conservation, landscape and visual issues in the planning process - overview of key nature UK wildlife legislation, EIA, appropriate timing of surveys, Hedgerow regulations and landscape and visual impact issues Ecological issues - ecological legislation, significant species, hedgerows Archaeology in the development process - why archaeology is important, organisation in the UK, legislation and planning guidance Construction phase issues and consents - major environmental issues during construction, including water resources and land drainage consents, discharges to land or water, water abstraction, public rights of way, tree protection, waste management, Special waste, noise, good practice pollution control and Environmental Audits Identification and management of invasive weeds - including legal position regarding management 6 Chemicals and fuels handling and storage How health and safety management is closely linked to environmental management of materials Planning - what mechanisms are in place for planning materials use; legislation, guidance and policies which define how to manage materials Materials storage - what are the considerations for storing materials, covering:Labels: what are the different types and what do they tell us?Storage facilities: what are the requirements for safe storage of materials (eg, signs, secondary containment, access, segregation, lids/covers)Handling: safe handling for protecting the environment, organisational procedures, high risk situations (eg, decanting, deliveries), how to reduce the risks (eg, use of funnels, proper supervision, training)COSHH and MSDS: brief explanation of legislation and its role in environmental control of hazardous materials, how to use the information provided by COSHH assessments Option: These sessions can be illustrated with photographs/pictures and examples of good and bad storage and handling practices Workshop Options: Labelling Quiz - quick-fire quiz on what different labels tell us; Build a Storage Facility - participants are asked to consider all the environmental requirements for building a safe storage facility for their organisation 7 On-site control measures Overview of the legislation associated with nuisance issues on site and mitigating problems when they arise Examples of bad practice, including fuel storage tanks and mobile equipment - costs involved with prosecution of fuel spills, remediation costs, management costs, legal fees, bad PR coverage Identification and management of contaminated land and relevant legislation Workshop option: Participants are provided with a site plan containing information on site features, environmental conditions and indications of potential issues 8 Waste management Why worry about waste? - a look at how waste disposal can impact on the environment, illustrated by examples of waste-related incidents, statistics on waste production on national, industry-wide and organisational levels, landfill site space, etc Legislation - overview of the relevant legislation, what the main requirements of the regulations are, what penalties there are, and the associated documentation (waste transfer notes) Waste classification - a more in-depth look at how waste is classified under legislation according to hazardous properties, referring to Environment Agency guidance Handling and storage requirements - what are the requirements of the applicable waste legislation and how are they covered by organisational procedures? Examples of good and bad environmental practice associated with handling and storing waste. Workshop option: 'Brown bag' exercise - participants pass round a bag containing tags each with a different waste printed on. They are asked to pick out a tag and identify the classification and the handling, storage and disposal requirements for the waste they select Waste minimisation - overview of the waste minimisation 'ladder' and its different options (elimination, reduction, reuse and recycling), benefits of waste minimisation, examples of waste minimisation techniques Workshop option: Participants are asked to identify opportunities that actually exist within the organisation for minimising production of waste that are not currently being taken advantage of 9 Auditing Requirements for environmental auditing of operations Auditing the EMS Types of internal and external audits Requirements EMS standards (ISO 14001 and EMAS) Carrying out internal audits and being prepared for external audits Workshop options:Mock audit 'Brown Bag' - can be used either for trainers to test participants as if they were in an audit situation, or for the participants to test each other and practice their auditing technique. The bag contains tags each with a different topic printed on (eg, waste skips); participants pass the bag round and select a tag; they are then questioned by the trainer or another participant about that topic as if they were in an audit situation. If the participants are auditing each other, they will be provided with a set of guidelines to keep in mind during the workshop.Virtual auditing - a more practical workshop where participants review photographs of situations/activities relevant to the organisation's operations. They are asked to identify all the good and bad environmental practices that are occurring in the situations. 10 Incident response What should you do when an incident does happen? What should be in a spill kit? When should you call in the experts? When should you inform the Environment Agency or Environmental Health Officer? Workshop option: The participants are provided with some incident scenarios and asked to develop a response to the incident 11 Monitoring and reporting Environmental monitoring programmes and procedures Monitoring and reporting as control measures for environmental consequences Monitoring and environmental 'STOP' card systems - personal and behavioural monitoring and reporting

Learn how to stop being a people pleaser and take care of yourself in our online event on 5th July 2024 at 9.30am to 12.30 BST. Understanding why Pleasing & Appeasing Others can be so addictive. Join us for an insightful online event where we delve into the reasons behind our tendency to constantly seek approval and validation from others. From understanding the roots of this behaviour to learning how to break free from these patterns, this session will offer valuable insights and strategies for personal growth and empowerment.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for students who want to learn basic Word 2021 skills, such as creating, editing, and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content. Overview In this course, you will learn fundamental Word skills. You will: Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility. These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing. Microsoft© Word 2021 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2021 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2021): Exam MO-100 and Word Expert (Office 365 and Office 2021): Exam MO-101 certifications. Getting Started with Word 2021 Topic A: Navigate in Microsoft Word Topic B: Create and Save Word Documents Topic C: Manage Your Workspace Topic D: Edit Documents Topic E: Preview and Print Documents Topic F: Customize the Word Environment Formatting Text and Paragraphs Topic A: Apply Character Formatting Topic B: Control Paragraph Layout Topic C: Align Text Using Tabs Topic D: Display Text in Bulleted or Numbered Lists Topic E: Apply Borders and Shading Working More Efficiently Topic A: Make Repetitive Edits Topic B: Apply Repetitive Formatting Topic C: Use Styles to Streamline Repetitive Formatting Tasks Managing Lists Topic A: Sort a List Topic B: Format a List Adding Tables Topic A: Insert a Table Topic B: Modify a Table Topic C: Format a Table Topic D: Convert Text to a Table Inserting Graphic Objects Topic A: Insert Symbols and Special Characters Topic B: Add Images to a Document Controlling Page Appearance Topic A: Apply a Page Border and Color Topic B: Add Headers and Footers Topic C: Control Page Layout Topic D: Add a Watermark Preparing to Publish a Document Topic A: Check Spelling, Grammar, and Readability Topic B: Use Research Tools Topic C: Check Accessibility Topic D: Save a Document to Other Formats

Duration 3 Days 18 CPD hours This course is intended for Technical Leaders Overview What is BlockchainHow does Blockchain workTypes of BlockchainsHow is Blockchain different from what we have todayWhat are use cases for BlockchainWhat does a Blockchain app look likeHow do I design a Blockchain appHow do I develop a Blockchain appHow do I test a Blockchain app This instructor-led 3 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. What is Blockchain? A record keeping system Trust Decentralization Trustless environment How does Blockchain work? Announcements Blocks Nodes Chaining Verification Consensus Scalability Privacy Crypto Hashing Digital Fingerprinting PoW vs PoS Types of Blockchains Public vs Private Open vs closed Smart Contracts Blockchain as History Tokens / Coins Gas How is Blockchain different from what we have today? Decentralized Peer-to-peer architecture Software vs Firmware Database vs Blockchain Distributed database or other technology? Data Sovereignty Group Consensus What are Use Cases for Blockchain? Use Case Examples Currency Banking Services Voting Medical Records Supply Chain / Value Chain Content Distribution Verification of Software Updates (cars, planes, trains, etc) Law Enforcement Title and Ownership Records Social Media and Online Credibility Fractional asset ownership Cable Television billing High fault tolerance DDoS-proof Public or Private Blockchain? Who are the participants? What does a Blockchain app look like? DApp Resembles typical full stack web application Any internal state changes and all transactions are written to the blockchain Node.js IDE Public Blockchain visibility Private Blockchain solutions Oracles How do I design a Blockchain app? What does this solution need to let users do? Will the proposed solution reduce or remove the problems and pain points currently felt by users? What should this solution prevent users from doing? Do you need a solution ready for heavy use on day 1? Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? Has your business developed custom software solutions before? What level of support are you going to need? How big is the developer community? Does your vision of the future align with the project or platform's vision of the future? Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? Should the solution be a public or private Blockchain? Should the solution be an open or closed Blockchain? Create a plan for contract updates and changes! Hybrid solutions Monetary exchanges? How do I develop a Blockchain app? AGILE approach pre-release Define guiding principles up front Software vs Firmware Announcements, not transactions! Classes, not contracts Link contracts to share functions Use calling contracts to keep contract address the same Hyperledger vs Ethereum CONSIDER No of Users * Avg No of Transactions (state changes) per User Should a Blockless solution be applied? Performance Security Anonymity Security Monolithic vs Modular Sandwich complexity model How do I test a Blockchain app? Recommend 5x to 10x traditional application testing time Security Networks

Duration 2 Days 12 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring EX Series switches using Junos ELS. Overview After successfully completing this course, you should be able to: Restrict traffic flow within a VLAN. Manage dynamic VLAN registration. Tunnel Layer 2 traffic through Ethernet networks. Review the purpose and operations of a spanning tree. Implement multiple spanning-tree instances in a network. Implement one or more spanning-tree instances for a VLAN. List the benefits of implementing end-user authentication. Explain the operations of various access control features. Configure and monitor various access control features. Describe processing considerations when multiple authentication and access control features are enabled. Describe some common IP telephony deployment scenarios. Describe features that facilitate IP telephony deployments. Configure and monitor features used in IP telephony deployments. Explain the purpose and basic operations of CoS. Describe CoS features used in Layer 2 networks. Configure and monitor CoS in a Layer 2 network. Describe a basic troubleshooting method. List common issues that disrupt network operations. Identify tools used in network troubleshooting. Use available tools to resolve network issues. This two-day course provides detailed coverage of virtual LAN (VLAN) operations. Chapter 1: Course Introduction Course Introduction Chapter 2: Troubleshooting as a Process Before You Begin The Troubleshooting Process Challenging Network Issues The Troubleshooting Process Lab Chapter 3: Junos Product Families The Junos OS Control Plane and Data Plane Field-Replaceable Units Junos Product Families Lab: Identifying Hardware Components Chapter 4: Troubleshooting Toolkit Troubleshooting Tools Best Practices Lab: Using Monitoring Tools and Establishing a Baseline Chapter 5: Hardware and Environmental Conditions Hardware Troubleshooting Overview Memory and Storage Boot Monitoring Hardware-Related System Logs Chassis and Environmental Monitoring Lab: Monitoring Hardware and Environmental Conditions Chapter 6: Control Plane Control Plane Review System and User Processes Monitoring Routing Tables and Protocols Monitoring Bridging Monitoring the Address Resolution Protocol Lab: Control Plane Monitoring and Troubleshooting Chapter 7: Control Plane Protection Protection Overview DDOS Protection Loopback Filter Lab: Control Plane Monitoring and Troubleshooting Chapter 8: Data Plane ? Interfaces Interface Properties General Interface Troubleshooting Ethernet Interface Troubleshooting Lab: Monitoring and Troubleshooting Ethernet Interfaces Chapter 9: Data Plane ? Other Components Definition of a Data Plane Problem Data Plane Components Data Plane Forwarding Load-Balancing Behavior Firewall Filters and Policers Data Plane Troubleshooting Case Study Lab: Isolate and Troubleshoot PFE Issues Chapter 10: Staging and Acceptance Testing Initial Inspection and Power-on General System Checks Interface Testing Chapter 11: Troubleshooting Routing Protocols Troubleshooting OSPF Troubleshooting BGP Troubleshooting Routing Loops and Route Oscillation Lab: Troubleshooting Routing Protocols Chapter 12: High Availability High Availability Overview Graceful Routing Engine Switchover Graceful Restart Nonstop Active Routing and Bridging Unified In-Service Software Upgrade Chapter 13: Network Monitoring SNMP RMON Telemetry Flow Monitoring Lab: Monitoring the Network Chapter 14: vMX Troubleshooting vMX Overview Troubleshooting Lab: Monitoring vMX Chapter 15: JTAC Procedures Opening a Support Case Customer Support Tools The Content of a PR Transferring Files to JTAC Chapter 16: Automated Support and Prevention Overview Service Now Service Insight Lab: Automated Support and Prevention