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RQF level 1 Awareness of Safeguarding The RQF Level 1 Awareness of Safeguarding course is designed to provide individuals with a basic understanding of safeguarding principles and practices. It aims to raise awareness about the importance of safeguarding and promote the well-being and protection of vulnerable individuals, such as children, young people, and adults at risk. The course covers the following topics: Introduction to Safeguarding: Definition and importance of safeguarding. Key legislation, policies, and guidance related to safeguarding. Roles and responsibilities of individuals and organizations in safeguarding. Types of Abuse and Neglect: Overview of different types of abuse, including physical, emotional, sexual, and financial abuse. Recognizing signs and indicators of abuse and neglect. Understanding the impact of abuse on individuals' well-being. Vulnerable Groups: Identifying vulnerable groups, such as children, young people, older adults, and individuals with disabilities or mental health issues. Understanding the specific safeguarding concerns and considerations for each group. Reporting and Responding to Safeguarding Concerns: Procedures for reporting safeguarding concerns or disclosures. Understanding the importance of maintaining confidentiality and handling sensitive information appropriately. Responding to safeguarding concerns in a timely and appropriate manner. Promoting Safeguarding and Preventing Abuse: Strategies for promoting a safe and inclusive environment. Recognizing potential risk factors and implementing preventative measures. Understanding the importance of creating a culture of safeguarding within organizations. Multi-Agency Collaboration: Collaboration between different agencies and organizations involved in safeguarding, such as social services, law enforcement, and healthcare. Sharing information and working together to ensure effective safeguarding practices. Case Studies and Scenarios: Reviewing case studies and scenarios to apply safeguarding principles and practices. Analysing potential safeguarding dilemmas and decision-making processes. Personal Responsibilities: Recognizing personal boundaries and limitations when working with vulnerable individuals. Understanding the importance of self-care and managing emotional well-being when dealing with safeguarding issues. It is important to ensure that the course meets local safeguarding guidelines and requirements. Suitability - Who should attend? The RQF Level 1 Awareness of Safeguarding course is suitable for a wide range of individuals who may come into contact with vulnerable individuals or have a general interest in understanding safeguarding principles. Here are some key groups of people who should attend the course: Employees and Staff: The course is relevant for employees and staff members across various sectors and industries, including but not limited to education, healthcare, social services, hospitality, sports and recreation, and community organizations. It helps them develop a basic understanding of safeguarding principles and their responsibilities in ensuring the well-being and protection of vulnerable individuals they may encounter in their work. Volunteers: Individuals who volunteer their time and services in organizations that work with vulnerable individuals should attend the course. It equips them with essential knowledge and awareness of safeguarding issues, helping them provide appropriate support and maintain the safety and dignity of those they interact with. Parents and Caregivers: The course can benefit parents, guardians, and caregivers by providing them with a foundation in safeguarding principles. It helps them recognize potential risks and signs of abuse or neglect, enabling them to create safer environments for the children or vulnerable individuals under their care. Community and Youth Workers: Individuals involved in community work, youth organizations, or youth clubs should attend the course to enhance their understanding of safeguarding. It enables them to promote the well-being and safety of young people and recognize signs of potential abuse or exploitation. Volunteers or Trustees of Charitable Organizations: Individuals serving as volunteers or trustees in charitable organizations that work with vulnerable populations can benefit from the course. It helps them fulfill their responsibilities in safeguarding the individuals the organization serves and ensures they are aware of their legal and ethical obligations. General Public: The course is open to the general public as it provides valuable knowledge and awareness of safeguarding principles. It can benefit individuals who have an interest in understanding the rights and protection of vulnerable individuals in society. It's important to note that the RQF Level 1 Awareness of Safeguarding course provides foundational knowledge and awareness. For individuals who require more in-depth training or who have specific safeguarding roles or responsibilities, higher-level courses may be more suitable. Outcome / Qualification etc. Certification The qualification does not have an expiry date but refresher training and keeping up to date with changes to policies, procedures and new legislation through ongoing CPD is vital. Training Course Content Module 1 Introductions Module 2 Safeguarding legislation and guidance Module 3 Roles and responsibilities Module 4 Abuse and neglect Module 5 Identifying concerns and disclosure Module 6 Making judgements Module 7 Reporting concerns Module 8 Course closure and assessment MODULE 1 INTRODUCTIONS Session content Trainer/Assessor introduction Learner introductions Course syllabus Learning outcomes and assessment criteria Session duration 20 minutes MODULE 2 SAFEGUARDING LEGISLATION AND GUIDANCE Session content Introduction to safeguarding Definitions Assessment framework Safeguarding statistics Safeguarding legislation and guidance Rights of a child/adult at risk Session duration 40 minutes MODULE 3 ROLES AND RESPONSIBILITIES Session content Safeguarding partnerships Local authority safeguarding officer Social care services Multi-agency safeguarding hubs Organisational safeguarding policies Safeguarding lead Session duration 30 minutes MODULE 4 ABUSE AND NEGLECT Session content Definitions Types of abuse and neglect Physical abuse Emotional abuse Sexual abuse Neglect Signs and indicators Parent/carer abuse Radicalisation FGM Forced marriage Modern slavery County line gangs Electronic media abuse - Internet and social networking dangers Session duration 50 minutes MODULE 5 IDENTIFYING CONCERNS AND DISCLOSURE Session content Identifying concerns Being a point of disclosure Recording disclosure information Session duration 20 minutes MODULE 6 MAKING JUDGEMENTS Session content Child development needs Identifying a safeguarding concern Group activity making judgements Session duration 30 minutes MODULE 7 REPORTING CONCERNS Session content Silencing factors Barriers to raising concerns Reporting concerns Importance of sharing concerns Session duration 20 minutes MODULE 8 COURSE CLOSURE AND ASSESSMENT Session content Course summary Assessment paper Course evaluation Course closure Session duration 30 minutes Course delivery details Qualification delivery The qualification has 4 assigned guided learning hours (GLH) and 5 hours total qualification time (TQT). GLH indicates the number of classroom contact hours that the learner will undertake. TQT includes GLH but also takes into account any unsupervised learning and is an estimate of how long the average learner will take to complete the qualification. The minimum classroom contact time of 4 hours should be delivered over a minimum of half a day. The course can be spread over a maximum of 2 weeks, ensuring that each session is a minimum of two hours. The class ratio for this qualification is a maximum of 16 learners to 1 Trainer/Assessor Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price Continuing Studies The RQF Level 1 Awareness of Safeguarding course serves as an introductory course that provides individuals with a basic understanding of safeguarding principles. While it is a standalone qualification, individuals who complete the course may choose to progress further in their safeguarding training and education. Here are some potential progression options: RQF Level 2 Award in Safeguarding: This qualification builds upon the knowledge gained in the Level 1 course and provides a more comprehensive understanding of safeguarding principles, policies, and procedures. It covers topics such as risk assessment, responding to safeguarding concerns, and effective communication in safeguarding contexts. Specialized Safeguarding Courses: Individuals who wish to focus on specific areas of safeguarding can pursue specialized courses related to their field of interest. These courses may include Child Protection, Adult Safeguarding, Domestic Abuse Awareness, Online Safety, or Safeguarding in Healthcare. Specialized courses delve deeper into the specific risks, regulations, and best practices associated with safeguarding vulnerable individuals in those particular contexts. Safeguarding Training for Specific Professions: Many professions have specific safeguarding training requirements tailored to their sector. For example, teachers may need to complete safeguarding training specific to the education setting, healthcare professionals may have training focused on safeguarding vulnerable patients, and social workers may have specialized safeguarding training in line with their role. Progression may involve undertaking profession-specific safeguarding courses or qualifications. Safeguarding Leadership and Management Training: Individuals in supervisory or managerial positions may consider pursuing training that focuses on the leadership and management aspects of safeguarding. This can include courses on developing and implementing safeguarding policies and procedures, managing safeguarding incidents, conducting internal investigations, and providing guidance and support to staff. Continued Professional Development (CPD): Engaging in ongoing CPD activities is essential for staying updated with the latest developments in safeguarding practices and policies. Individuals can attend conferences, workshops, or seminars related to safeguarding, child protection, or specific areas of interest within the field. This allows for continued learning and networking with other professionals. Higher Education: Individuals who wish to pursue a more in-depth study of safeguarding can consider higher education programs in social work, psychology, criminology, or related fields. These programs provide comprehensive knowledge and training in safeguarding practices, policies, and research. They may lead to professional certifications or degrees that enhance career opportunities in safeguarding roles. It's important for individuals to research and explore progression options that align with their specific career goals, interests, and local requirements. Different countries or regions may have varying certification or training requirements for safeguarding roles, so it's advisable to check with relevant regulatory bodies or professional associations for specific guidance.

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BGP training course description A detailed study of BGP, from the basics of how it works through to advanced issues such as route reflectors, policy, filtering, route selection and routing registries. The course culminates with a study of an industrial strength BGP template illustrating important issues such as bogon filtering. Practical hands on with routers follow the major sessions to reinforce the theory. A multiple choice exam, leading to the LAIT III certification, is available after the course. The exam consists of 60 questions and lasts 2 hours. What will you learn Connect enterprises to the Internet, and ISPs to each other. Describe how BGP works. List, describe and configure the main BGP attributes. Implement and troubleshoot BGP. Work with route aggregation and calculate CIDR prefixes in seconds. Influence traffic paths with BGP. BGP training course details Who will benefit: Anyone who will be working with BGP. Prerequisites: TCP/IP Foundation for engineers Definitive IP routing for engineers. Duration 5 days BGP training course contents Basic BGP IGPs, EGPs, What's BGP? BGP RIB, in/out process, tables peers, adding routes. Hands on Simple configuration and troubleshooting. The Internet and peering ASs, AS numbers, Internet structure, ISP types, ISP network design, IXs, peering vs. transit, public/ private peering, bi/multi-lateral peering. Hands on AS information gathering. How BGP works Incremental updates, Path vector protocols, BGP protocol stack, the BGP header, message types, NLRI, withdrawn routes, route refresh, route dampening. Hands on More troubleshooting, packet analysis. MBGP and IPv6 Multiprotocol routing, AFI, SAFI, MBGP and multicasts, IPv6, MPLS VPNs. Hands on IPv6 BGPv4 aggregation CIDR, benefits, techniques, shortcuts, configuring BGP aggregation, leaking routes. Hands on Reducing routing table size. BGP path selection BGP attributes, attribute types, route selection order, Local preference, AS prepend, MEDs. Hands on Influencing traffic with BGP. BGP routing policies What is policy? Examples, route filtering, AS filtering, REs, applying preference selectively, peer groups. Hands on Sophisticated policies. RIPE and routing registries RIRs, Allocations, assignments, PI vs. PA. Objects, RPSL, routing registry, Hands on The RIPE database. Automating BGP configuration Automation tools, whois, IRRToolSet, Bogon lists, tracking bogon lists, HTTP, Peering, routing registries, DNS. Communities What is a community? Community names, communities for: peer types and geography. RFC 1998, default communities. Hands on Setting local preference on other routers. Route servers What are route servers? LINX route servers, route server policy control, What are route collectors, Looking glasses. Hands on Setting up and working with a route server. Peer relationships IBGP, EBGP, next hop self, advertising routes into/out of BGP, synchronisation. Hands on IBGP, troubleshooting a large BGP network. Route reflectors and confederations Full mesh IBGP, Route reflectors, RR configuration and design, confederations, migration issues. Hands on RR configuration. BGP architectures Stub vs. transit AS, when to use BGP, multihoming strategies and issues, default routes. Multihop EBGP, load balancing. Hands on Multihoming. BGP security RFC 7454, security steps, BGP TTL security, filters, RPKI, ROAs, rsync, rrdp, validators. A secure BGP template. Hands on RPKI prefix validation.

About this Training Course The LNG market is developing from a fully based market on long-term contracts, to a more flexible market based on a portfolio of contracts of different durations. The increase of LNG demand, fuelled by South Korea, Japan and several other emerging economies, are creating a base for a more flexible market, where the LNG spot market will be playing a key role. Changes in the LNG market can be identified in the following areas: development of terminals and plant sizes, increased integration throughout the supply chain, diversification of supply sources, increased contractual flexibility and increased geographical distance. This is creating the foundation for the development of the LNG spot market right here in Asia today. This 3 full-day intensive intermediate level course will give you cutting-edge knowledge needed in today's complex LNG market. Increase your knowledge and understanding of the LNG market and spot trading aspects by attending this course. Training Objectives By the end of this course, participants will be able to: Leverage on the current and global drivers of the world Natural gas and LNG markets Understand regional LNG pricing effects and who the key buyers and new sellers are Appreciate the trading structures of LNG and how to structure its risk management Understand the workings and future outlook of the Asian LNG Spot market Discover and exploit the arbitrage trading opportunities between the different markets Learn what LNG derivatives are and how it will become available for hedging and proprietary trading purposes Target Audience This course will benefit: LNG market development executives are drawn from both technical and non-technical (commercial, finance and legal) backgrounds. Participants in an LNG market development team, perhaps with expertise in one area of gas development, will benefit from the course by obtaining a good grounding of all other areas. The course is pitched at an intermediate level, although those with a basic knowledge will be able to grasp most of the concepts covered. Course Level Intermediate Trainer Your course leader is a skilled and accomplished professional with over 25 years of extensive C-level experience in the energy markets worldwide. He has strong expertise in all the aspects of (energy) commodity markets, international sales, marketing of services, derivatives trading, staff training and risk management within dynamic and high-pressure environments. He received a Master's degree in Law from the University of Utrecht in 1987. He started his career at the NLKKAS, the Clearing House of the Commodity Futures Exchange in Amsterdam. After working for the NLKKAS for five years, he was appointed as Member of the Management Board of the Agricultural Futures Exchange (ATA) in Amsterdam at the age of 31. While working for the Clearing House and exchange, he became an expert in all the aspects of trading and risk management of commodities. In 1997, he founded his own specialist-consulting firm that provides strategic advice about (energy) commodity markets, trading and risk management. He has advised government agencies such as the European Commission, investment banks, major utilities, and commodity trading companies and various energy exchanges and market places in Europe, CEE countries, North America and Asia. Some of the issues he has advised on are the development and implementation of a Risk Management Framework, investment strategies, trading and hedging strategies, initiation of Power Exchanges (APX) and other trading platforms, the set-up of (OTC) Clearing facilities, and feasibility and market studies like for the Oil, LNG and the Carbon Market. The latest additions are (Corporate) PPAs and Artificial Intelligence for energy firms. He has given numerous seminars, workshops and (in-house) training sessions about both the physical and financial trading and risk management of commodity and carbon products. The courses have been given to companies all over the world, in countries like Japan, Singapore, Thailand, United Kingdom, Germany, Poland, Slovenia, Czech Republic, Malaysia, China, India, Belgium and the Netherlands. He has published several articles in specialist magazines such as Commodities Now and Energy Risk and he is the co-author of a book called A Guide to Emissions Trading: Risk Management and Business Implications published by Risk Books in 2004. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

UNIX fundamentals training course description An introduction to using the UNIX operating system focussing on the command line. Appropriate for all versions of UNIX. The starting point for all UNIX work, we concentrate on the technical aspects rather than issues such as using browsers. The course is heavily practical in nature. What will you learn Describe UNIX. Log in and use UNIX commands to perform a variety of tasks from manipulating and printing files to looking at and killing processes. Create and edit files with vi. Recognise the role of the administrator. Write simple shell scripts. Customise the user environment. UNIX fundamentals training course details Who will benefit: Anybody who needs to use a UNIX system. Prerequisites: None. Duration 3 days UNIX fundamentals training course contents What is UNIX? Operating systems, UNIX flavours, UNIX features. Getting started Logging in, changing passwords, logging out. UNIX basics Command structure. The UNIX manuals, basic commands (who, date, tty, uname, echo, banner...) Filesystem commands Home directories, manipulating files and directories, Filesystem layout, Pathnames, hard and symbolic links. The UNIX Editors ed, vi, shell escapes, .exrc Extracting data from files grep, find, cut, sort and paste Permissions Theory, chmod, chown, newgrp.. Processes ps, kill, background processes, at, exec, priorities. The Shell Metacharacters, piping and redirection. Basic shell scripting What are shell scripts? Simple scripts, control structures. Variables. Arguments. Customising your environment Environmental variables, stty, .profile and other startup files More shell features Bash and other shells, the history facility, command line editing, aliases, job control, miscellaneous features. Introduction to administration The root user, su and tar Archiving files Backups, tar, cpio, dd, gzip. Unix and hardware Main hardware components, Unix device drivers. Connecting to a network IP configuration, ifconfig, ping, netstat, traceroute, dig.

LINX 3 training course description A detailed study of BGP, from the basics of how it works through to advanced issues such as route reflectors, policy, filtering, route selection and routing registries. The course culminates with a study of an industrial strength BGP template illustrating important issues such as bogon filtering. Practical hands on with routers follow the major sessions to reinforce the theory. A multiple choice exam, leading to the LAIT III certification, is available after the course. The exam consists of 60 questions and lasts 2 hours. What will you learn Connect enterprises to the Internet, and ISPs to each other. Describe how BGP works. List, describe and configure the main BGP attributes. Implement and troubleshoot BGP. Work with route aggregation and calculate CIDR prefixes in seconds. Influence traffic paths with BGP. LINX 3 training course details Who will benefit: Network engineers. Prerequisites: LAIT I and II OR CCNP and take LAIT I and LAIT II exams whilst on this course. Duration 5 days LINX 3 training course contents Basic BGP IGPs, EGPs, What's BGP? BGP RIB, in/out process, tables peers, adding routes. Hands on Simple configuration and troubleshooting. The Internet and peering ASs, AS numbers, Internet structure, ISP types, ISP network design, IXs, peering vs. transit, public/ private peering, bi/multi-lateral peering. Hands on AS information gathering. How BGP works Incremental updates, Path vector protocols, BGP protocol stack, the BGP header, message types, NLRI, withdrawn routes, route refresh, route dampening. Hands on More troubleshooting, packet analysis. MBGP and IPv6 Multiprotocol routing, AFI, SAFI, MBGP and multicasts, IPv6, MPLS VPNs. Hands on IPv6 BGPv4 aggregation CIDR, benefits, techniques, shortcuts, configuring BGP aggregation, leaking routes. Hands on Reducing routing table size. BGP path selection BGP attributes, attribute types, route selection order, Local preference, AS prepend, MEDs. Hands on Influencing traffic with BGP. BGP routing policies What is policy? Examples, route filtering, AS filtering, REs, applying preference selectively, peer groups. Hands on Sophisticated policies. RIPE and routing registries RIRs, Allocations, assignments, PI vs. PA. Objects, RPSL, routing registry, Hands on The RIPE database. Automating BGP configuration Automation tools, whois, IRRToolSet, Bogon lists, tracking bogon lists, HTTP, Peering, routing registries, DNS. Communities What is a community? Community names, communities for: peer types and geography. RFC 1998, default communities. Hands on Setting local preference on other routers. Route servers What are route servers? LINX route servers, route server policy control, What are route collectors, Looking glasses. Hands on Setting up and working with a route server. Peer relationships IBGP, EBGP, next hop self, advertising routes into/out of BGP, synchronisation. Hands on IBGP, troubleshooting a large BGP network. Route reflectors and confederations Full mesh IBGP, Route reflectors, RR configuration and design, confederations, migration issues. Hands on RR configuration. BGP architectures Stub vs. transit AS, when to use BGP, multihoming strategies and issues, default routes. Multihop EBGP, load balancing. Hands on Multihoming. BGP security RFC 7454, security steps, BGP TTL security, filters, RPKI, ROAs, rsync, rrdp, validators. A secure BGP template. Hands on RPKI prefix validation.

In this course we explore how we have attempted to build inclusive circles of support around individuals and contrast this with a radical approach to problem solving with parents – the Parent Solutions Circle. Parent Solutions is a brand new approach to problem solving with parents based on our live group work in schools. A focus on challenging behaviour brings interest, energy and commitment.  Course Category Inclusion Peer Support Parents and Carers Behaviour and relationships Description In this course we explore how we have attempted to build inclusive circles of support around individuals and contrast this with a radical approach to problem solving with parents – the Parent Solutions Circle Parent Solutions is a brand new approach to problem solving with parents based on our live group work in schools. A focus on challenging behaviour brings interest, energy and commitment. Essentially the approach involves gathering a group of parents and carers together who recognise how challenging their own children are and would like some help to figure out how to be with them or how to manage an aspect of their behaviour. The process is facilitated but majors on the parents offering each other their wisdom and ideas. The directness that only peers can provide to each other makes the work both powerful and effective. Mobilising the wisdom and experiences of parents in a safe way is a delicate art. In this training we will explore how this can best be done. Parents who have been on all the courses and had all the professional advice in world love this way of working because they get to offer each other their experience, ideas and wisdom. The approach is capacity focused, person centred approach to working with parents rather than the dominant deficit oriented and ‘medical model’ of viewing and planning for parents. We work with rather than do things to a group of parents. This training can be modelled with a group of parents or can be demonstrated with a group of professionals. We prefer mixed groups. Learning Objectives For participants to learn how to set up a Parent Solutions Circle For participants to understand the underlying rationale and ethos of this way of working To learn the facilitation process and stages of the Circle process Who Is It For? Anyone interested in working with parents and carers in a way that builds and makes use of their capacities rather than focus on their challenges and difficulties. School leaders and managers Social Care teams Community organisers Psychologists Course Content True parent empowerment Facilitating groups Problem solving process Handling group communication Allowing direct feedback and challenge between participants in a safe way Building relationships Creating natural circles of support that can provide peer support and mutual problem solving If you liked this course you may well like: Creating Community Circles

Facilitation Skills for Business Analysts: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating

DNS training course description This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client configuration. Primary and secondary servers are then configured, progressing to DDNS, subdomains and security issues. Hands on sessions follow all sections ensuring that troubleshooting techniques are used throughout the course. Students choose whether to use Windows or UNIX for the hands on sessions. What will you learn Describe the architecture of DNS. Explain how DNS works. Install, configure, maintain and troubleshoot DNS DNS training course details Who will benefit: Technical staff wanting to learn DNS including: Network personnel System administrators. Prerequisites: UNIX Fundamentals (or Windows knowledge). TCP/IP foundation for engineers. Duration 3 days DNS training course contents What is DNS? Hostnames, Name resolution, host files, host file problems, What is DNS? The DNS namespace, TLDs, gTLDs, registering domains, Nameservers, how DNS works. Hands on Testing DNS servers on the Internet. DNS clients Ways to use DNS, dynamic and static configuration, multiple nameservers, domain name, searchlist, resolution issues, testing the configuration. Hands on Client configuration. DNS server software Implementations, Microsoft, BIND, daemons and services, installation, starting and stopping servers. Hands on Setting up a DNS server. DNS zone files What is a zone, Zone file overview, Forward zones, Reverse zones, Resource records, A records, PTR, CNAME, Root hints, local zone file. BIND and Microsoft configuration. Hands on Server configuration files. NS and applications MX records, Mail server load balancing, SPF, SRV records, VoIP and SRV, Microsoft and SRV, NAPTR. Hands on Testing records with dig and nslookup. DNS slaves and other servers DNS server types, Server resilience, Slaves, Zone transfers, SOA records, Serial numbers, recommendations, polling based zone transfers, NOTIFY, AD integration, DNS caching, Negative caching, TTL, Caching only servers. Hands on Masters, slaves and zone transfers. The DNS protocol The DNS stack, DNS port numbers, DNS queries, The DNS header, header section format, question format, other section format. Hands on Troubleshooting DNS with Wireshark. Dynamic DNS DHCP, DDNS, IXFR, WINS integration. Hands on Dynamic DNS. Subdomains Root servers, root server selection, Authority, delegation, NS records, subdomain with and without delegation, reverse delegation. Hands on Delegation, setting up a subdomain server. DNS security Restricting queries, DNS and firewalls, Split DNS, forwarders, internal root servers, the use of proxy servers, DNSSEC, TSIG. Hands on Hardening a DNS server. DNS and IPv6 What is IPv6, IPv6 addressing, IPv6 DNS issues, AAAA, IPv6 reverse delegation. Troubleshooting DNS Problem solving, DNS troubleshooting, Zone file checking, Some common errors, Log files, tools, nslookup, dig, host, DNS design, performance, load balancing. Hands on Putting it all together. Summary Useful books, Internet sites, RFCs. Appendix: ENUM What is ENUM, How ENUM works, NAPTR.