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17156 Other courses in Sheerness delivered Online

Entry Level Award in Dog Training and Husbandry (Entry 3) - CPD Certified

5.0(3)

By School Of Health Care

Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online This Entry Level Award in Dog Training and Husbandry (Entry 3) aims to provide candidates with the knowledge and understanding required to pursue a career in canine care. Learners will understand the fundamentals of canine anatomy, physiology, and behaviour and will be able to provide physical enrichment for canines in their care. This Entry Level Award in Dog Training and Husbandry (Entry 3) course begins with fundamental knowledge of Dog Training and Husbandry and progresses to share expert knowledge. This course will provide you with a comprehensive understanding of Dog Training and Husbandry, including key concepts, strategies for using it, and in-depth knowledge. The Entry Level Award in Dog Training and Husbandry (Entry 3) is completely online. With a smart device and the internet, you can access this Entry Level Award in Dog Training and Husbandry (Entry 3) course from anywhere in the world. This Entry Level Award in Dog Training and Husbandry (Entry 3) Course is made up of a series of easy-to-digest, in-depth modules that will provide you with a detailed, expert level knowledge. This course will help you improve your CV, impress potential employers, and differentiate yourself from the crowd. Now is the time to enrol in this Entry Level Award in Dog Training and Husbandry (Entry 3) Course and learn from the best in the field! Learning Outcomes After completing this Entry Level Award in Dog Training and Husbandry (Entry 3) Course, learner will be able to: Gain a thorough understanding of how to care for a dog Gain in-depth knowledge about dog anatomy, physiology and behaviour Understand canine first aid Understand dog sports Understand Dog Training Methods. Why choose this Entry Level Award in Dog Training and Husbandry (Entry 3) Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Entry Level Award in Dog Training and Husbandry (Entry 3) Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Entry Level Award in Dog Training and Husbandry (Entry 3) Course. Main Course: Entry Level Award in Dog Training and Husbandry (Entry 3) Course Free Courses Course 01: level 5 Animal care course Course 02: Dog First Aid Course 03: Level 5 Animal Care & Nutrition [ Note: Free PDF certificate as soon as completing Entry Level Award in Dog Training and Husbandry (Entry 3) Course] Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online Course Curriculum of Entry Level Award in Dog Training and Husbandry (Entry 3) Course Module 01: Caring for a dog Module 02: Dog Anatomy, Physiology and Behaviour Module 03: Canine First Aid Module 04: Dog Sports Module 05: Dog Training Methods Assessment Method of Entry Level Award in Dog Training and Husbandry (Entry 3) Course After completing each module Entry Level Award in Dog Training and Husbandry (Entry 3) Course, you will get MCQ quizzes to assess your learning. You will move through the later modules upon successful completion (60% correct answer at least) of the quiz test. This process continues till the end of the course. Apart from this, you do not need to sit for any other assessments. Certification of Entry Level Award in Dog Training and Husbandry (Entry 3) Course After completing the Entry Level Award in Dog Training and Husbandry (Entry 3) Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online This Entry Level Award in Dog Training and Husbandrycourse is ideal for anyone working in animal care or who wants to learn more about dog training and husbandry so they can better support their own dogs. Requirements Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online To enrol in this Entry Level Award in Dog Training and Husbandry (Entry 3) Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Entry Level Award in Dog Training and Husbandry (Entry 3) Course. Be energetic and self-motivated to complete our Course. Basic computer Skill is required to complete our Entry Level Award in Dog Training and Husbandry (Entry 3) Course. If you want to enrol in our Entry Level Award in Dog Training and Husbandry (Entry 3) Course, you must be at least 15 years old. Career path Entry Level Award in Dog Training and Husbandry (Entry 3) Course Online This Entry Level Award in Dog Training and Husbandry course will lead you to many different career opportunities, here are few prospects: Dog Trainer - £23,349 per year Dog sitter - £24,000 per year Dog Behaviorist Counsellor - £25,000 per year

Entry Level Award in Dog Training and Husbandry (Entry 3) - CPD Certified
Delivered Online On Demand6 hours
£12

Domestic Violence and Abuse Awareness Diploma - CPD Certified

5.0(3)

By School Of Health Care

Domestic Violence and Abuse Awareness Diploma Online Domestic violence is often overlooked as it takes place behind closed doors and is a social taboo that is rarely discussed. This must be stopped, and raising awareness, education, and intervening at the earliest stages are the most effective ways to address this issue. This Domestic Violence and Abuse Awareness Diploma will provide you with a thorough understanding of domestic violence and abuse, as well as who is most vulnerable and how to assist both adult and child victims. Why choose this Domestic Violence and Abuse Awareness Diploma course from the School of Health Care? Self-paced Domestic Violence and Abuse Awareness Diploma Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Domestic Violence and Abuse Awareness Diploma Course developed by industry experts. After each module Domestic Violence and Abuse Awareness Diploma Course, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Domestic Violence and Abuse Awareness Diploma Course. The Domestic Violence and Abuse Awareness Diploma course discusses the physical, mental and emotional impact that domestic abuse and violence have on victims. In this Domestic Violence and Abuse Awareness Diploma, you'll look at the barriers and unique challenges that some abuse victims face, the long-term repercussions, how financial abusers maintain control over their victims even after separation, and the impact domestic abuse can have on society, both socially and financially. Domestic abuse has devastating effects on children, whether they are the direct target of the abuse. In this Domestic Violence and Abuse Awareness Diploma, you'll learn about the various types of abuse a child may face, what warning signs to look for, and the long-term physical and mental health effects abuse has on children at various stages of development. Main Course: Domestic Violence and Abuse Awareness Diploma Free Courses included with Domestic Violence and Abuse Awareness Diploma Course Course 01: Level 2 Award in Suicide Awareness Course 02: Drug and Alcohol Awareness Training [ Note: Free PDF certificate as soon as completing the Domestic Violence and Abuse Awareness Diploma Course] Domestic Violence and Abuse Awareness Diploma Online This Domestic Violence and Abuse Awareness Diploma course consists of 10 modules. Course Curriculum of Domestic Violence and Abuse Awareness Diploma Module 01: An Overview of Domestic Violence & Abuse Module 02: Understanding the Dynamics of Domestic Violence Module 03: How Does Domestic Abuse and Violence Begin Module 04: The Impact of Domestic Violence on Victims Module 05: The Impact of Domestic Violence on Children & Young People Module 06: Assessing the Risks of Domestic Violence and Abuses on Children Module 07: Helping Children Recover from Domestic Abuse Module 08: The Ways of Supporting the Victim and Reporting Incidents Module 09: Understanding the Process of Record Keeping Module 10: Working with Victims of Domestic Abuse Assessment Method of Domestic Violence and Abuse Awareness Diploma Training Online After completing Domestic Violence and Abuse Awareness Diploma Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Domestic Violence and Abuse Awareness Diploma Training Online After completing the Domestic Violence and Abuse Awareness Diploma course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Domestic Violence and Abuse Awareness Diploma Online This Domestic Violence and Abuse Awareness Diploma is ideal for anyone who works or wants to work with vulnerable people, especially if you work or volunteer in domestic violence. However, this Domestic Violence and Abuse Awareness Diploma course is not limited to those working in the field, as it includes invaluable information for anyone who wants to increase their awareness of the issues raised. Requirements Domestic Violence and Abuse Awareness Diploma Online To enroll in this Domestic Violence and Abuse Awareness Diploma Training Course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Domestic Violence and Abuse Awareness Diploma Training Course. Be energetic and self-motivated to complete our Domestic Violence and Abuse Awareness Course. Basic computer Skill is required to complete our Domestic Violence and Abuse Awareness Course. If you want to enrol in our Domestic Violence and Abuse Awareness Diploma Training Course, you must be at least 15 years old. Career path Domestic Violence and Abuse Awareness Diploma Online This Domestic Violence and Abuse Awareness Course will prepare you for a variety of career opportunities, including the following: Construction worker: £27,000 - £28,000 per annum Window cleaning: £37,000 - £40,000 per annum Firefighting: £25,000 - £27,000 per annum Roofing: £25,000 - £45,000 per annum Bricklaying: £21,000 - £37,000 per annum

Domestic Violence and Abuse Awareness Diploma - CPD Certified
Delivered Online On Demand15 hours
£12

Level 2 Certificate Introducing Caring for Children and Young People

5.0(3)

By School Of Health Care

Level 2 Certificate Introducing Caring for Children and Young People Online The future well-being of any society depends on the healthy development of children. In a word, children are the future of the world. This Level 2 Certificate Introducing Caring for Children and Young People course can assist you in acquiring the necessary skills if you work with children and want to assist those who are impacted by these problems. Learn about the advantages of a career in child and young people caring if you choose to pursue this field. Our Level 2 Certificate Introducing Caring for Children and Young People assists those who are affected by these problems. You can serve people directly and get closer to your destination after completing this course. Enroll our course to start learning. After completing this Level 2 Certificate Introducing Caring for Children and Young People course you will gain knowledge about safeguarding kids in babysitting, including knowledge of fire safety procedures and how to prevent accidents. The course also includes information on healthy lifestyles and important parenting skills, such as parents' rights and obligations Learning Outcomes After completing the Level 2 Certificate Introducing Caring for Children and Young People course, the learner will be able to - Understand the stages of development of young children Recognize the responsibilities of parents with regard to smoking and the health of the family Know how to recognise and respond to a young baby who is unwell Learn everything there is to know about parenting and healthy living. Know Age-Appropriate Toys and Activities for Young Children Main Course: Level 2 Certificate Introducing Caring for Children and Young People course Free Courses: Course 01: Safeguarding Vulnerable Adults Training Special Offers of this Level 2 Certificate Introducing Caring for Children and Young People Course: This Level 2 Certificate Introducing Caring for Children and Young People Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate Introducing Caring for Children and Young People Course Instant access to this Level 2 Certificate Introducing Caring for Children and Young People Course 24/7 Support Available to this Level 2 Certificate Introducing Caring for Children and Young People Course [ Note: Free PDF certificate will provide as soon as completing the Level 2 Certificate Introducing Caring for Children and Young People course] Level 2 Certificate Introducing Caring for Children and Young People Online Course Curriculum of Level 2 Certificate Introducing Caring for Children and Young People Module 01: Safeguarding the Welfare of Children and Young People Module 02: Importance of Play for Early Learning Module 03: Young Children’s Development Module 04: Accident Prevention and Fire Safety When Babysitting Module 05: Caring for Young Children in a Babysitting Environment Module 06: Rights and Responsibilities in Relation to Parenting Module 07: Parenting and Healthy Lifestyles Module 08: Parenting a Young Baby Assessment Method of Level 2 Certificate Introducing Caring for Children and Young People After completing Level 2 Certificate Introducing Caring for Children and Young People Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 2 Certificate Introducing Caring for Children and Young People After completing the Level 2 Certificate Introducing Caring for Children and Young People: Caring for Children and Young People course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 2 Certificate Introducing Caring for Children and Young People Online This Level 2 Certificate Introducing Caring for Children and Young People: Caring for Children and Young People is for the ones who are interested in childcare, health care, or social services careers. Anyone who wants to advance their professional life. Requirements Level 2 Certificate Introducing Caring for Children and Young People Online To enrol in this Level 2 Certificate Introducing Caring for Children and Young People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 2 Certificate Introducing Caring for Children and Young People Course. Be energetic and self-motivated to complete our Course. Basic computer Skill is required to complete our Course. If you want to enrol in our Level 2 Certificate Introducing Caring for Children and Young People Course, you must be at least 15 years old. Career path Level 2 Certificate Introducing Caring for Children and Young People Online After completing this Level 2 Certificate Introducing Caring for Children and Young People: Caring for Children and Young People course, you may be able to pursue a variety of promising career opportunities, such as: Baby sitter Special children center Youth mentor Consultant

Level 2 Certificate Introducing Caring for Children and Young People
Delivered Online On Demand12 hours
£12

Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care

5.0(3)

By School Of Health Care

Safe Handling of Medication in Health & Social Care Online Training Modern medicines are powerful substances that benefit millions of people across the world. Inappropriate use or handling of these drugs, on the other hand, can have serious, even fatal, consequences. Anyone who works with medications must have up-to-date knowledge of the safe handling of medicines. This Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care course is an excellent introduction to the various types of medicines and how to properly record, store, and handle them. Why choose this Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Courses you will GET: Course 01: Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course 02: Healthcare Management Training Course 03: Level 2 Certificate in Preparing to Work in Adult Social Care Course 04: Diploma in Mastering Psychology Course 05: Drug and Alcohol Awareness Training [ Note: Free PDF certificate as soon as completing Safe Handling of Medication in Health & Social Care Course] Safe Handling of Medication in Health & Social Care Training Learning Objectives After completing this Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care course, the learner will be able to: Gain a general understanding of different types of medication and their use. Gain in-depth knowledge of the procedures for obtaining, storing, administering and disposing of medication. Understand the legislation and the audit process related to medication and issues of responsibility and accountability. Understand the record-keeping process for medication. Course Curriculum of Safe Handling of Medication in Health & Social Care Training Module 1: Understand Medication and Prescriptions Module 2: Supply, Storage and Disposal of Medication Module 3: Understand the Requirements for the Safe Administration of Medication Module 4: Record Keeping and Audit Processes for Medication Assessment Method of Safe Handling of Medication in Health & Social Care After completing Working in Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Safe Handling of Medication in Health & Social Care After completing the Working in Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Safe Handling of Medication in Health & Social Care Online Training This Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care qualification is ideal for students who want to improve their knowledge of the safe handling of medicines. Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care (RQF) NCFE Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings (RQF) Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care (RQF) Level 1 First Certificate in Health and Social Care Level 2 First Certificate in Health and Social Care Level 2 Certificate in Working with Customers in Health and Social Care (RQF) NCFE Level 2 Certificate in Health and Social Care NVQ Health and social care Level 2 NVQ Health and social care Level 3 NVQ Health and social care Level 4 NVQ Health and social care Level 5 NVQ Health and social care Level 3 Certificate in Health and Social Care (VRQ) RQF Health and social care Requirements Safe Handling of Medication in Health & Social Care To enrol in this Safe Handling of Medication in Health & Social Care Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Safe Handling of Medication in Health & Social Care Course. Be energetic and self-motivated to complete our Safe Handling of Medication in Health Social Care Course. Basic computer Skill is required to complete our Safe Handling of Medication in Health & Social Care Course. If you want to enrol in our Safe Handling of Medication in Health & Social Care Course you must be at least 15 years old. Career path Safe Handling of Medication in Health & Social Care Online Training This Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care course can lead to roles such as Care Worker or Pharmacy Assistant.

Level 2 Certificate Understanding the Safe Handling of Medication in Health & Social Care
Delivered Online On Demand45 hours
£12

Client Services Manager

5.0(1)

By Course Gate

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client Services Manager
Delivered Online On Demand21 hours 4 minutes
£11.99

Red Hat JBoss Application Administration I with Exam (AD249)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is intended for System administrators who are either new to JBoss or have experience with JBoss Enterprise Application Platform 5. Base experience with system administration on Microsoft Windows, UNIX, or Linux© operating systems. Understanding of hardware and networking. Note: No prior knowledge of Java, scripting, or JBoss Developer Studio is required. Overview Upon successful completion of this course, students will be able to take the Red Hat Certified JBoss Administration (RHCJA) Exam. In this course, you'll discover the best practices for installing and configuring Red Hat© JBoss© Enterprise Application Platform (JBoss EAP) 7. Through hands-on labs, you'll learn the essential, real-world tasks that you need to know as a system administrator to effectively deploy and manage applications on JBoss EAP. This course will help prepare you to take the Red Hat Certified Specialist in Enterprise Application Server Administration exam. 1 - OVERVIEW OF JBOSS ENTERPRISE APPLICATION PLATFORM Learn the concepts and terminology of JBoss© Enterprise Application Platform 6, and install and run a JBoss Enterprise Application Platform instance. 2 - CONFIGURE JBOSS ENTERPRISE APPLICATION PLATFORM IN STANDALONE MODE Understand the directory structure of standalone mode and the standalone.xml configuration file, and deploy an application onto a standalone server. 3 - CONFIGURE JBOSS ENTERPRISE APPLICATION PLATFORM IN DOMAIN MODE Set up a domain, including a domain controller managing multiple host controllers. Also learn how to deploy an application onto a domain. 4 - CONFIGURE SERVERS Define a server group on a host, add servers to a server group, and deploy an application to a server group. 5 - USE THE CLI TOOL Learn how the command-line Interface tool can be used to script administrative tasks. 6 - THE DATASOURCE SUBSYSTEM Understand database connection pools in JBoss Enterprise Application Platform and how to configure the datasource subsystem. Learn how to deploy a Java? Database Connectivity (JDBC) driver and define a datasource. 7 - THE LOGGING SUBSYSTEM Configure the logging subsystem, including configuring the built-in handlers and loggers. 8 - THE MESSAGING SUBSYSTEM Understand JMS and HornetQ, including how to define and configure connection factories and destinations (topics and queues). 9 - THE SECURITY SUBSYSTEM Configure the security subsystem, including securing the management interfaces, securing an application, and securing a JMS destination. Also learn how to define an Lightweight Directory Access Protocol (LDAP) and database security realm. 10 - JVM CONFIGURATION Configure the JVM for both standalone and domain modes. 11 - MIGRATING APPLICATIONS TO JBOSS ENTERPRISE APPLICATION PLATFORM 6 Understand classpath and module dependencies, JPA issues, updating security settings, and other tips on how to migrate an application to JBoss Enterprise Application Platform 6. 12 - THE WEB SUBSYSTEM Configure the HTTP and HTTPS Connectors, set up an SSL connection, and configure an AJP Connector. 13 - INTRODUCTION TO CLUSTERING Set up JBoss Enterprise Application Platform 6 in a cluster in both standalone and domain mode. Additional course details: Nexus Humans Red Hat JBoss Application Administration I with Exam (AD249) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat JBoss Application Administration I with Exam (AD249) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Red Hat JBoss Application Administration I with Exam (AD249)
Delivered OnlineFlexible Dates
Price on Enquiry

Introduction to Spring Boot and Spring Cloud (TT3324)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for This introduction to Spring development course requires that incoming students possess solid Java programming skills and practical hands-on Java experience. This class is geared for experienced Java developers who are new to Spring, who wish to understand how and when to use Spring in Java and JEE applications. Overview Working in a hands-on learning environment, students will review configuration basics of the Spring framework. The course then moves into Spring Boot, providing in-depth content and experience working with Spring Boot to accomplish a variety of tasks. In addition to working through the Spring Actuator, students work extensively at testing and debugging Spring Boot applications. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' application development and Spring experience into every classroom. Working in a hands-on learning environment, led by our expert practitioner, students will: Review the concept of Java-based configuration Become familiar with the conditionally loading bean definitions and Application Contexts Understand how to leverage the power of Spring Boot Use Spring Boot to create and work with JPA repositories Use Spring Boot to work in conjunction with Spring Cloud Understand the Spring Cloud project and how it relates to general Cloud concepts and practices Work with Spring Cloud configuration and the Config Client The Spring framework is an application framework that provides a lightweight container that supports the creation of simple-to-complex components in a non-invasive fashion. Spring's flexibility and transparency is congruent and supportive of incremental development and testing. The framework's structure supports the layering of functionality such as persistence, transactions, view-oriented frameworks, and enterprise systems and capabilities. Introduction to Spring Boot and Spring Cloud is a hands-on Spring training course geared for experienced Java developers who need to understand what the Spring Boot is in terms of today's systems and architectures, and how to use Spring in conjunction with other technologies and frameworks. This course targets Spring Boot 2, which includes full support for Java 8 and JEE 7 (earlier versions of Java and JEE continue to be supported). Spring supports the use of lambda expressions and method references in many of its APIs. Spring makes enterprise development easier. Spring simplifies common tasks and encourages good design based on programming to interfaces. Spring makes your application easier to configure and reduces the need for many JEE design patterns. Spring puts the OO design back into your enterprise application, and it integrates nicely with many view technologies and the new features of HTML5. Introduction to Spring The Spring Framework Configuring Spring Managed Beans Defining Bean dependencies Spring Cloud Spring Boot Additional Configuration Spring Cloud Project Introduction to Spring Boot Working with Spring Boot Spring AOP Introduction to Aspect Oriented Programming Spring Cloud Config Spring Cloud Registry and Discovery Spring AOP Spring Boot 2 Spring Boot Actuator Developing in Spring Boot Thymeleaf Spring Cloud GateWay Additional course details: Nexus Humans Introduction to Spring Boot and Spring Cloud (TT3324) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Spring Boot and Spring Cloud (TT3324) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Introduction to Spring Boot and Spring Cloud (TT3324)
Delivered OnlineFlexible Dates
Price on Enquiry

Fitness Instructor Training - CPD Certified

4.9(27)

By Apex Learning

Limited Time Offer | 11-in-1 Bundle | CPD QS Certified | 110 CPD Points | Gifts: Hardcopy + PDF Certificates + SID - Worth 180 | Lifetime Access | Customer Support

Fitness Instructor Training  - CPD Certified
Delivered Online On Demand29 hours
£49

Dealing with challenging customers (In-House)

By The In House Training Company

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Dealing with challenging customers (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Cost reduction (In-House)

By The In House Training Company

Businesses that don't control their costs don't stay in business. How well are you doing? Is everyone in your organisation sufficiently aware of costs, managing them effectively and maximising opportunities to reduce them? If there is scope for improvement, this course will help get you back on track. It will demonstrate that cost reduction is so much more than cost control and cost cutting. True cost management is about being aware of costs, seeking to reduce them through good design and efficient operating practices whilst taking continuing action on overspending. This course will develop the participants' skills in: Being aware of costs at all times Seeking cost reduction from the start (including life-cycle costing) Appraising projects / production to identify and take out risk Understanding real budgeting Using techniques such as ZBB and ABC where appropriate Ensuring cost reports lead to action Managing a cost reduction process that delivers Benefits to the organisation will include: Identification of cost reduction and business improvement opportunities Better reporting and ownership of costs Greater awareness and control of everyday costs 1 Introduction - the cost management process The risks of poor cost control Capital and revenue costs The importance of cost awareness The importance of cost reduction Cost management - the key aspects How to build a cost management and control process checklist for your areas of responsibility 2 Cost removal - taking out costs Cost awareness Costs of poor design / poor processes Value engineering Removing redundant costs 3 The need for commercial, technical and financial appraisals Understand the problems before cash is committed and costs incurred Making the effort to identify commercial and technical risk The time value of money - DCF techniques for long term projects Cost models for production processes and projects Costing models - project appraisals The use of spreadsheets to identify sensitivity and risk How to focus on risk management 4 Budgeting - proper budgeting challenges costs The philosophy of the business - are costs an issue? The importance of having the right culture The need for detailed business objectives Budgetary control measures Designing budget reports - for action 5 Zero-based budgeting (ZBB) - the principles Much more than starting with a clean sheet of paper What ZBB can achieve The concept of decision packages - to challenge business methods and costs Only necessary costs should be incurred A review of an operating budget - demonstrating what ZBB challenges and the costs it may lead to being taken out 6 Awareness of overheads and other costs Definitions of cost - direct and indirect Dealing with overheads - what is meant by allocation, absorption or apportionment? The apparent and real problems with overheads Different ways of dealing with overheads Review of overhead allocation methods and accounting and reporting issues 7 Overheads and product costing Activity-based costing (ABC) - the principles Where and how the ABC approach may be helpful Know the 'true' cost of a product or a project Should you be in business? Will you stay in business? Identifying weaknesses in a traditional overhead allocation How ABC will help improve product or service costing Identifying which products and activities should be developed and which abandoned 8 Cost reduction culture The need for cost reports What measures can be used to identify over-spends as early as possible Cost control performance measures and ratios 9 Design of cost control reports Reports should lead to action and deliver Selecting cost control measures which can be acted upon Practice in designing action reports 10 Course summary - developing your own cost action plan Group and individual action plans will be prepared with a view to participants identifying their cost risks areas and the techniques which can be immediately applied to improve costing and reduce costs

Cost reduction (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry