Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
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Furthermore, our Cognitive Behavioural Therapy for Eating Disorders and Food and Mood courses provide insights into the connection between mental health and nutrition, while the Vegan Nutrition Training course gives you a comprehensive understanding of the plant-based lifestyle. Our Online Diet and Nutrition course helps you create your own personalised diet plan, and our Counselling Level 5 and Mental Health and Psychiatry Training courses equip you with knowledge and tools to support individuals struggling with mental health issues. By enrolling in our Eating Psychology Diploma bundle, you gain not only relevant and accredited knowledge but also a QLS hardcopy certificate for our QLS-endorsed Eating Psychology course, which is highly valued in the industry. Take the first step towards a healthier you today with Eating Psychology Diploma. Enrol right now! This Eating Psychology Diploma Bundle Package includes: Course 01: Eating Psychology at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Health & Diet Coaching Course 02: Certificate in Nutrition at QLS Level 3 Course 03: Understanding Health and Nutrition Course 04: Cognitive Behavioral Therapy for Eating Disorders Course 05: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 06: Online Diet and Nutrition - Make Your Own Diet Plan Course Course 07: Nutrition: Boosting Immunity System Course 08: Vegan Nutrition Training Course 09: Counselling Level 5 Course 10: Mental Health and Psychiatry Training Why Prefer This Eating Psychology Diploma Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Eating Psychology Diploma bundle courses, you will be able to learn: Gain a comprehensive understanding of the psychology behind eating habits Develop skills to coach individuals towards a healthier lifestyle Establish a solid foundation in nutritional science Understand the connection between mental health and nutrition Learn how to create personalised diet plans Develop skills to support individuals struggling with mental health issues Acquire a comprehensive understanding of plant-based nutrition ***Curriculum breakdown of Eating Psychology Diploma*** Module 1: The Psychology & Causations Of Eating Disorders Module 2: The Assessment & Planning Module 3: Eating Disorders Module 4: Diet And Nutrition Related Diseases Module 5: Use Of Nutrition In Different Illnesses/Diseases Module 6: Nutrients For Life - Macronutrients Module 7: Nutrients For Life - Micronutrients Module 8: Weight Control Management Module 9: Weight Loss Management Module 10: Basics Of Ketogenic Diet How is the Eating Psychology DiplomaBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to advance their careers in health and nutrition Those interested in improving their own health and wellbeing Individuals looking to support others struggling with mental health issues Anyone interested in gaining a deeper understanding of the psychology behind eating habits Career path This bundle will be beneficial for anyone looking to pursue a career as: Health coach/health and wellness consultant (£18,000-£70,000) Nutritionist/dietitian (£20,000-£40,000) Eating disorder specialist (£20,000-£60,000) Mental health counsellor/therapist (£20,000-£45,000) Plant-based nutritionist/consultant (£25,000-£60,000) Mental health researcher/academic (£30,000-£50,000) Certificates Certificate in Eating Psychology at QLS Level 3 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.
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Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
This Health & Safety Level 3 course is designed for those in supervisory or managerial roles who need to brush up, clue up, or simply get things right the first time. It delves into key responsibilities around maintaining safe environments in workplaces, covering legislation, risk assessments, hazard control, and the duties of those overseeing others. Think of it as the ‘how not to get in trouble’ guide—minus the patronising tone and with a solid helping of expertise. Delivered entirely online, the course offers a sharp, structured approach without turning into a sleep-inducing textbook. It's ideal for professionals who prefer straight-talking clarity over convoluted jargon. If you're managing teams, responsible for policy, or just tired of vague safety posters, this course puts the spotlight on what matters—keeping people safe and workplaces in line with current legal duties. Our Health & Safety course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Health & Safety QLS Bundle Includes the following Courses Course 01: Diploma in Health & Safety at QLS Level 3 Course 02: Health and Safety in Construction Environment Course 03: Manual Handling in the Workplace Course 04: Confined Space Safety Training Course 05: Workplace First Aid Level 3 Key Features of Health & Safety Eligibility for QLS endorsed certificate upon successful completion of the Health & Safety course Free CPD Accredited Course Fully online, interactive Health & Safety course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Health & Safetytraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Health & Safety course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Health & Safety course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Health & Safety course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Health & Safety course, learners will be able to order an endorsed certificate, titled: [Diploma in Health & Safety at QLS Level 3], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health & Safety basics. Requirements No prior degree or experience is required to enrol in this Health & Safety course. Career path This Health & Safety Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Grief is a journey no one books in advance, yet it arrives uninvited. This QLS-endorsed Bereavement and Grief Counselling Certificate course offers a thoughtful and well-rounded understanding of how people process loss, how grief unfolds over time, and the supportive techniques that make a difference. Whether you're looking to support others professionally or simply deepen your own understanding, this course delivers grounded insight with clarity and care. Accessible online and designed for flexible learning, the course explores the emotional, psychological, and social aspects of bereavement. You’ll delve into the stages of grief, the role of a counsellor, and the varied ways individuals cope with loss. With no jargon or lofty promises—just well-structured guidance—you’ll finish with a deeper appreciation for the sensitivity this subject deserves. All at your own pace, with the reassurance that you’re learning from a source that takes the human side of grief as seriously as the academic. Our Bereavement and Grief Counselling course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Bereavement and Grief Counselling QLS Bundle Includes the following Courses Course 01: Certificate in Bereavement and Grief Counselling at QLS Level 3 Course 02: Depression Counselling Diploma Course 03: Mental Health and Wellbeing Course 04: EFT (Emotional Freedom Techniques) Course 05: Art Therapy & Mental Health Key Features of Bereavement and Grief Counselling Eligibility for QLS endorsed certificate upon successful completion of the Bereavement and Grief Counselling course Free CPD Accredited Course Fully online, interactive Bereavement and Grief Counselling course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Bereavement and Grief Counsellingtraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Bereavement and Grief Counselling course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Bereavement and Grief Counselling course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Bereavement and Grief Counselling course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Bereavement and Grief Counselling course, learners will be able to order an endorsed certificate, titled: Certificate in Bereavement and Grief Counselling at QLS Level 3, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Bereavement and Grief Counselling basics. Requirements No prior degree or experience is required to enrol in this Bereavement and Grief Counselling course. Career path This Bereavement and Grief Counselling Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Step confidently into the world of healthcare support with our QLS Endorsed Healthcare Assistant Course, thoughtfully designed for those keen to make a meaningful difference in others’ lives. This engaging online programme delivers a strong foundation in patient care, healthcare ethics, communication, and the daily responsibilities of a support role within medical settings—all without needing to leave your home. Whether you're new to the field or looking to refresh your understanding, the course is structured to be accessible, informative, and surprisingly enjoyable. Expect clear guidance, straightforward language, and modules built to keep your attention from start to finish. You'll explore everything from hygiene protocols to patient interaction, with materials crafted to help you feel confident navigating your duties in a healthcare environment. Fully online, this course fits around your schedule and helps prepare you for a fulfilling support role in healthcare settings. No jargon, no nonsense—just a smart, flexible route into a truly rewarding field. Our Healthcare Assistant course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Healthcare Assistant QLS Bundle Includes the following Courses Course 01: Diploma in Healthcare Assistant at QLS Level 5 Course 02: Infection Control for Healthcare Course 03: Control and Administration of Medicines Course 04: Healthcare GDPR Course 05: End of Life Car Key Features of Healthcare Assistant Eligibility for QLS endorsed certificate upon successful completion of the Healthcare Assistant course Free CPD Accredited Course Fully online, interactive Healthcare Assistant course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Healthcare Assistanttraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Healthcare Assistant course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Healthcare Assistant course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Healthcare Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Healthcare Assistant course, learners will be able to order an endorsed certificate, titled: [Diploma in Healthcare Assistant at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Healthcare Assistant basics. Requirements No prior degree or experience is required to enrol in this Healthcare Assistant course. Career path This Healthcare Assistant Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
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