17144 Other courses in Port Talbot delivered Online

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, 1 in 4 adults has a chronic illness? This puts a significant strain on our health services. If you're passionate about health and well-being, and want to make a positive difference in people's lives, then a career in public health could be for you. This Diploma equips you with a broad range of transferable skills to work in a variety of healthcare settings. Are you ready to embark on a rewarding career helping others? This comprehensive Public Health diploma equips you with a broad foundation in public health principles and practices. You'll delve into essential areas like health and social care, care planning, and medical law. Gain valuable knowledge about specific healthcare topics such as diabetes, maternity care, and mental health nursing. The diploma also covers crucial skills like end-of-life care, understanding autism, and basic first aid. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Public Health Course 02: Health and Social Care Course 03: Care Planning and Record Keeping Course 04: Diabetes Awareness Course 05: Maternity Care Assistant Course 06: End of Life Care Nursing Course 07: Understanding Autism Level 3 Course 08: Mental Health Nursing Course 09: Medical Law Course 10: Personal Hygiene Course Course 11: Basic First Aid Whether you aspire to work in hospitals, social care settings, or community healthcare, the skills you gain will be highly sought-after. Take the first step towards a rewarding career - enrol today! Learning Outcomes of Public Health Explain the core principles of public health and their impact on individuals and communities. Develop skills in care planning, record keeping, and following legal frameworks in healthcare settings. Gain knowledge of common health conditions like diabetes and autism spectrum disorder. Provide effective support in maternity care and end-of-life care situations. Apply best practices in mental health nursing and basic first aid procedures. Uphold ethical and legal principles in all aspects of healthcare delivery. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Public Health Get a free student ID card with Public Health Training program (£10 postal charge will be applicable for international delivery) The Public Health is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Public Health course materials The Public Health comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Public Health Module 01: Introduction To Public Health Module 02: Principles Of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures Of Disease Frequency Module 06: Maternity And Childbirth Module 07: Environment And Public Health Module 08: Health System And Policy Module 09: Public Health And Ethics Course 02: Health and Social Care Module 1. Introduction to Health and Social Care Module 2: Communication and its Relevance Module 3: Rights and Responsibilities as a Health and Social Care Worker Module 4: Role as A Caregiver and Healthcare Professional Module 5: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 6: Important Principles and Policies in Health and Social Care Work Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 9: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11 : The Economics of Healthcare Module 12: Strategic Marketing for Health and Social Care Module 13: Managing Finance in Health and Social Care Module 14: Managing Service Delivery in Health and Social Care Course 03: Care Planning and Record Keeping Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction Module 2: Principles Module 3: Understanding Epidemiology Module 4: Disease Control Module 5: Understanding Measures of Disease Frequency Module 6: Maternity and Childbirth Module 7: Environment and Public Health Module 8: Health System and Policy Module 9: Public Health and Ethics =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Healthcare professionals Caregivers Social workers Educators Anyone passionate about public health Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Public health practitioner Nurse Care assistant Midwife Social care worker Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Perhaps you are working on a digital transformation project or AI and whenever this phrase pops up you’re not clear what it means for you. How do you know if you are data literate? Who in your organisation needs to be data literate? Why does it matter? Get up to speed with this 90 minute introductory training which focuses on the key principles of data literacy so you can apply them in your day to day work.

Business Management: Business Management Course Online Do you aspire to be a part of the corporate management team? Do you want to start your own business? If yes, then this course is for you! This Business Management: Business Management Course is divided into several in-depth modules to provide you with the most convenient and rich learning experience possible. The qualification allows students to learn new skills and gain new knowledge through a variety of topics. You will learn strategies for building strong work teams, delegating work, managing business risks, change, workplace conflict, and customer service. Learning Objectives You will be able to do the following at the end of the Business Management: Business Management Course: Learn everything there is to know about business management and why it is so important. Familiarize yourself with all of the terms used in the field of business management. Promote organizational direction, learn and apply leadership and management theory. Develop a variety of important skills, such as communication, negotiation, and dispute resolution. Learn about project management, risk management, supply chain management, and human resource management. Determine the personal and technical abilities needed to achieve strategic goals. Create a solid personal development strategy. Learn how to run a company strategically. Examine the company laws and regulations in the United Kingdom. Create an action plan for your business. This Business Management: Business Management Course is designed to provide students with essential knowledge about business and management, as well as their role in modern organisations. By the end of this course, you will have a solid understanding of project management, planning and forecasting operations, performance management, negotiation techniques and human resource management. Why choose this Business Management: Business Management Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Business Management: Business Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Business Management: Business Management Course. Courses Including with this Business Management: Business Management Course Course 01: Level 7 Business Management Course 02: Level 5 Diploma in Business Analysis Course 03: Level 2 Diploma in Business Administration Course 04: Level 3 Business Administration Others benefit Included with Business Management: Business Management Course Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Business Management: Business Management Course] Business Management: Business Management Course Online This Business Management: Business Management Course consists of 13 modules. Course Curriculum of Level 7 Business Management Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management Course After completing Business Management: Business Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Business Management Course After completing the Business Management: Business Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Business Management: Business Management Course Online Anyone who aspires to the top of the corporate ladder in any business or workplace setting should take this Business Management: Business Management Course. Those who are self-employed or own small businesses should consider taking this Business Management: Business Management Course. Professionals in the field of business, program managers, facility managers, and program administrators should enrol. Students and recent graduates will also benefit from this. Requirements Business Management: Business Management Course Online To enrol in this Business Management: Business Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Management: Business Management Course. Be energetic and self-motivated to complete our Business Management: Business Management Course. Basic computer Skill is required to complete our Business Management: Business Management Course. If you want to enrol in our Business Management: Business Management Course, you must be at least 15 years old. Career path Business Management: Business Management Course Online Enrolling on this Business Management: Business Management Course can lead you to the following career paths: Business Manager Assistant CEO Asset Management Management Analyst Business Management Support Analyst Business Management Assistants Sales & Business Management Trainee

Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online Introducing Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course "Empowering the Next Generation" Online course! Introducing Childcare & Education: Level 3 Award in Childcare & Education Course "Empowering the Next Generation" Online course! This Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course is designed to provide you with a thorough understanding of the role and responsibilities of working with children. It is a comprehensive Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course that will teach you how to understand and care for young children, as well as how to keep their well-being in mind at all times. The Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course will go over key topics in-depth, such as children's health and development in their early years, as well as the role of a child educator during this pivotal time. This information is essential if you want to work in childcare. Enrol on our Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Why choose this Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course from the School of Health Care? Self-paced Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course developed by industry experts. After each module Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course. Main Course: Level 3 Award in Childcare & Education Free Courses included with Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Course 01: Level 4 Child Care and Development Course 02: Level 4 Diploma in Child Counselling Others Included with Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course] Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online This Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course consists of 02 modules. Course Curriculum of Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Module 01: Child Development from Conception to Seven Years Module 02: Children's Health and Wellbeing Assessment Method of Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course After completing Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course After completing the Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online Anyone interested in working in childcare and current practitioners who work in the early years can take this Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course. The Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course is also ideal for working in childcare with children from birth to 8 years. Requirements Level 3 Award in Childcare & Education: Level 3 Award in Childcare & Education Course Online To enrol in this Level 3 Award in Childcare & Education Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 3 Award in Childcare & Education Course. Be energetic and self-motivated to complete our Level 3 Award in Childcare & Education Course. Basic computer Skill is required to complete our Level 3 Award in Childcare & Education Course. If you want to enrol in our Level 3 Award in Childcare & Education Course, you must be at least 15 years old.

Free online MS Awareness training session for social prescribing services

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Businesses that don't control their costs don't stay in business. How well are you doing? Is everyone in your organisation sufficiently aware of costs, managing them effectively and maximising opportunities to reduce them? If there is scope for improvement, this course will help get you back on track. It will demonstrate that cost reduction is so much more than cost control and cost cutting. True cost management is about being aware of costs, seeking to reduce them through good design and efficient operating practices whilst taking continuing action on overspending. This course will develop the participants' skills in: Being aware of costs at all times Seeking cost reduction from the start (including life-cycle costing) Appraising projects / production to identify and take out risk Understanding real budgeting Using techniques such as ZBB and ABC where appropriate Ensuring cost reports lead to action Managing a cost reduction process that delivers Benefits to the organisation will include: Identification of cost reduction and business improvement opportunities Better reporting and ownership of costs Greater awareness and control of everyday costs 1 Introduction - the cost management process The risks of poor cost control Capital and revenue costs The importance of cost awareness The importance of cost reduction Cost management - the key aspects How to build a cost management and control process checklist for your areas of responsibility 2 Cost removal - taking out costs Cost awareness Costs of poor design / poor processes Value engineering Removing redundant costs 3 The need for commercial, technical and financial appraisals Understand the problems before cash is committed and costs incurred Making the effort to identify commercial and technical risk The time value of money - DCF techniques for long term projects Cost models for production processes and projects Costing models - project appraisals The use of spreadsheets to identify sensitivity and risk How to focus on risk management 4 Budgeting - proper budgeting challenges costs The philosophy of the business - are costs an issue? The importance of having the right culture The need for detailed business objectives Budgetary control measures Designing budget reports - for action 5 Zero-based budgeting (ZBB) - the principles Much more than starting with a clean sheet of paper What ZBB can achieve The concept of decision packages - to challenge business methods and costs Only necessary costs should be incurred A review of an operating budget - demonstrating what ZBB challenges and the costs it may lead to being taken out 6 Awareness of overheads and other costs Definitions of cost - direct and indirect Dealing with overheads - what is meant by allocation, absorption or apportionment? The apparent and real problems with overheads Different ways of dealing with overheads Review of overhead allocation methods and accounting and reporting issues 7 Overheads and product costing Activity-based costing (ABC) - the principles Where and how the ABC approach may be helpful Know the 'true' cost of a product or a project Should you be in business? Will you stay in business? Identifying weaknesses in a traditional overhead allocation How ABC will help improve product or service costing Identifying which products and activities should be developed and which abandoned 8 Cost reduction culture The need for cost reports What measures can be used to identify over-spends as early as possible Cost control performance measures and ratios 9 Design of cost control reports Reports should lead to action and deliver Selecting cost control measures which can be acted upon Practice in designing action reports 10 Course summary - developing your own cost action plan Group and individual action plans will be prepared with a view to participants identifying their cost risks areas and the techniques which can be immediately applied to improve costing and reduce costs

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview of Industrial Organisational Psychology Understanding how people behave at work is important for any successful organisation. Industrial Organisational Psychology looks at how human behaviour connects with business goals. It helps companies build better workplaces where people feel valued and perform well. In the UK, poor mental health at work costs employers around £45 billion each year. This shows how important it is to use psychology when planning how workplaces are run. This Industrial Organisational Psychology course gives you both the theory and practical tools you need to improve work environments. You will learn how to understand individual differences, design fair hiring processes, build useful training programmes, and create clear ways to review performance. The course also focuses on motivation, job roles, and leadership styles—all from a psychology point of view. These skills will help you support both employee wellbeing and business success. In the last five years, the field of Industrial Organisational Psychology has grown by 12% in the UK. This shows that more companies are seeing how useful psychology can be in improving workplaces. With this course, you will learn how to make positive changes in teams and organisations. You’ll also be better prepared to support mental health, teamwork, and leadership in any work setting using ideas from Industrial Organisational Psychology. This Industrial Organisational Psychology course will help you to learn: Understand the main ideas behind Industrial Organisational Psychology Use psychology to study how people behave at work Plan fair and effective hiring processes Design training programmes that help employees grow Set up systems to give useful feedback on performance Build job roles that keep people motivated and involved Who is this course for? HR professionals who want to use psychology to improve their workplace Managers and team leaders who want to boost team performance and motivation Business consultants who support organisations with people-related challenges Psychology graduates who want to apply what they’ve learned in real workplaces Professionals thinking about moving into roles focused on hiring, training, or leadership Process of Evaluation After studying the Industrial Organisational Psychology Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Industrial Organisational Psychology Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Industrial Organisational Psychology course. Career Path This Industrial Organisational Psychology Course will help the learners to pursue a variety of careers. Such as: HR Business Partner – £35,000 to £60,000 per year Organisational Development Consultant – £40,000 to £75,000 per year Talent Acquisition Specialist – £28,000 to £45,000 per year Training and Development Manager – £35,000 to £55,000 per year Leadership Development Coach – £40,000 to £70,000 per year Course Curriculum Module 01: Introduction to Industrial-Organisational Psychology 00:17:00 Module 02: Individual Differences and Work Behaviour 00:24:00 Module 03: Job Analysis and Employee Selection 00:21:00 Module 04: Training and Development 00:21:00 Module 05: Performance Appraisal and Feedback 00:22:00 Module 06: Motivation and Job Design 00:19:00 Module 07: Leadership and Organisational Behaviour 00:27:00

Overview of HR System Selection Essentials Take full control of your financial future with a strategy that puts you in charge. The Infinite Banking Concept Privatise Finance by using specially designed whole life insurance policies that pay dividends. Instead of relying on banks, you can build your own private banking system. This helps you keep more of your money and grow your wealth over time. In the UK, the financial services industry makes over £165 billion a year, yet this powerful method is often ignored. Traditional savings accounts give you less than 1% interest, but The Infinite Banking Concept Privatise Finance offers a better way to manage your money. This course teaches you how to set up your own banking system using The Infinite Banking Concept Privatise Finance. You’ll learn how to use your money for different needs while it keeps growing in the background. This gives you more control, more flexibility, and more security for the future. The goal is to help you build a system that supports your lifestyle and helps your money work harder for you. Many people have already used this method to create long-term wealth for their families. Now, it’s your turn. With the right knowledge and tools, you can break free from the limits of traditional banking. Start building your own financial system today with The Infinite Banking Concept Privatise Finance. By the end of this The Infinite Banking Concept Privatise Finance course, you will be able to: Understand the key ideas behind The Infinite Banking Concept Privatise Finance. Build a strong base for your personal wealth journey. Use private banking tools in your daily money management. Make smarter financial choices using banking strategies. Learn advanced ways to use your money more effectively. Spot possible risks and know how to handle them safely. Who is this course for? People who want more control over their money and are ready to become their own banker using The Infinite Banking Concept Privatise Finance. Business owners who want better ways to manage and grow their money. Financial experts who want to learn more about using life insurance to grow wealth. Anyone unhappy with traditional banks and looking for a personal banking system. Process of Evaluation After studying the The Infinite Banking Concept Privatise Finance Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the The Infinite Banking Concept Privatise Finance Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this The Infinite Banking Concept Privatise Finance course. Career Path After completing the The Infinite Banking Concept Privatise Finance course, you could work in roles such as: Financial Advisor (Infinite Banking Specialist) – £35K to £65K/year Wealth Management Consultant – £45K to £80K/year Life Insurance Broker – £30K to £70K/year Estate Planning Specialist – £40K to £75K/year Private Banking Relationship Manager – £50K to £90K/year Course Curriculum Module 1: Introduction to the Infinite Banking Concept 00:16:00 Module 2: Building a Strong Foundation 00:20:00 Module 3: The Infinite Banking Concept Explained 00:18:00 Module 4: Applying the Infinite Banking Concept 00:17:00 Module 5: Advanced Strategies and Optimisations 00:21:00 Module 6: Mitigating Risks and Best Practices 00:19:00