17380 Other courses in Lutterworth delivered Online

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Overview of Linux Shell Scripting Join our Linux Shell Scripting course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Linux Shell Scripting course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Linux Shell Scripting course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Linux Shell Scripting Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Linux Shell Scripting. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Linux Shell Scripting course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Linux Shell Scripting is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Linux Shell Scripting course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Linux Shell Scripting Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Corporate Soft Skills - 7 Courses Essential Bundle Looking to enhance your professional soft skills and take your career to the next level? Look no further than our Soft Skills essential bundle! This comprehensive Soft Skills bundle includes seven courses designed to help you develop essential soft skills that are crucial in today's fast-paced business world. From HR and leadership to communication and time management, these Soft Skills courses cover a range of topics that will help you thrive in any workplace. This Soft Skills bundle includes the following courses: Course 01: HR (Human Resources) Course 02: Leadership and Management Diploma Course 03: Life Coaching Course 04: People Management Skills For Supervisor Course 05: Personal Development Soft Skills Course 06: Time Management Skills Course 07: Communication & Soft Skills Key Features of Soft Skills Bundle CPD Accredited Soft Skills Courses 7 Instant e-certificate Fully online, interactive Soft skills course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly Enrol now in this Soft skills course to excel! How You will benefited from the Soft skills Bundle All through this self-paced Soft Skills training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Invest in your career today and enroll in our Soft Skills bundle. With these essential skills under your belt, you'll be ready to take on any challenge and achieve your goals with confidence and ease! Accreditation of Soft Skills Courses All of our courses included in this Soft skills bundle are fully CPD accredited, providing you with up-to-date soft skills and knowledge and helping you to become more competent and effective in your career. Certification of Soft Skills Courses Once you've successfully completed your Soft skills course, you will immediately be sent 7 FREE digital certificates for the bundle courses. CPD 70 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Soft skills bundle. Individuals who want to improve their leadership and management skills, enhance their communication skills, manage their time more effectively, or learn how to coach others to achieve their goals will find these Soft Skills courses highly valuable. Requirements There are no formal requirements for this Soft skills bundle courses to be enrolled. Career path This Soft skills bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Register on the Legal Secretary and Office Skills today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Legal Secretary and Office Skills course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Legal Secretary and Office Skills course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assessment To successfully complete the Legal Secretary and Office Skills course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a CPD-accredited certificate as proof of your subject-knowledge. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Legal Secretary and Office Skills course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Master the recent techniques of Dialectical and Cognitive Behavioural Therapy with the DBT and CBT Therapy Training course. Cognitive behavioural therapy (CBT) is an evidence-based psychotherapy that is designed to improve mental health. On the other hand, Dialectical behaviour therapy (DBT) is also an evidence-based psychotherapy designed to ease the effects of depression, anxiety, stress, inner chaos, moodiness, impulsiveness, and self-destructiveness, as well as helping us to improve our relationships. It is a modified form of cognitive behavioural therapy (CBT). Throughout the course, you will explore the techniques to apply these theories in practice so that you can treat your patients’ mental disorders or illness. You will learn how to deal with your clients and how to apply the theories. The course also discusses the effectiveness and limitations of both approaches. DBT and CBT Therapy Training Course Highlights The price is for the whole course including final exam – no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat DBT and CBT Therapy Training has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then DBT and CBT Therapy Training is for you. We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £42,000. The sky really is the limit.

Microsoft Excel is more than just rows and columns — it's a powerhouse for professionals who know how to make it work for them. This course zeroes in on four of Excel’s most essential lookup functions: VLOOKUP, XLOOKUP, MATCH, and INDEX. Whether you're reconciling data, building dynamic reports, or navigating large spreadsheets, these tools save time, reduce errors, and make you look like you actually enjoy spreadsheets — even if you don’t. You'll learn how each function behaves, when to use one over the other, and how to string them together to achieve powerful results. The course is designed for learners who want to use Excel efficiently, without getting buried in formulas that behave like they’ve had too much coffee. With clear explanations, useful examples, and a touch of logic that even your sleep-deprived Monday brain can follow, this course gets straight to the point. If you've ever stared at a dataset wondering where to begin, you're in the right place — no fluff, just formulas that do the heavy lifting. Learning Outcomes: Utilise Vlookup and Xlookup to retrieve data efficiently Understand how to use Match and Index functions Learn to compare and match large data sets Automate data processing and analysis Improve data accuracy and reliability Increase productivity and save time on manual calculations Course Curriculum: 1.1 Excel vlookup 1.2 Excel xlookup 1.3 Excel vlookup 1.4 Excel vlookup 1.5 Excel vlookup 1.6 Excel vlookup 1.7 Excel vlookup How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Data Analyst (£26,000 - £45,000) Financial Analyst (£25,000 - £50,000) Business Analyst (£26,000 - £52,000) Accountant (£22,000 - £48,000) Operations Manager (£24,000 - £61,000) Project Manager (£29,000 - £65,000) Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Duration 5 Days 30 CPD hours This course is intended for System administrators, IT security administrators, IT security engineers, and other professionals responsible for designing, implementing, maintaining, and managing the security of Red Hat Enterprise Linux systems and ensuring their compliance with the organization's security policies. Be a Red Hat Certified Engineer (RHCE©), or demonstrate equivalent Red Hat Enterprise Linux knowledge and experience. Overview Students that complete this course should be able to demonstrate these skills: - Analyze and remediate system compliance using OpenSCAP and SCAP Workbench, employing and customizing baseline policy content provided with Red Hat Enterprise Linux. - Monitor security-relevant activity on your systems with the kernel's audit infrastructure. - Explain and implement advanced SELinux techniques to restrict access by users, processes, and virtual machines. - Confirm the integrity of files and their permissions with AIDE. - Prevent unauthorized USB devices from being used with USBGuard. - Protect data at rest but provide secure automatic decryption at boot using NBDE. - Proactively identify risks and misconfigurations of systems and remediate them with Red Hat Insights. - Analyze and remediate compliance at scale with OpenSCAP, Red Hat Insights, Red Hat Satellite, and Red Hat Ansible Tower. This course is ideal for security administrators and system administrators who need to manage the secure operation of servers running Red Hat© Enterprise Linux©, whether deployed on physical hardware, as virtual machines, or as cloud instances. Maintaining security of computing systems is a process of managing risk through the implementation of processes and standards backed by technologies and tools. In this course, you will discover and understand the resources that can be used to help you implement and comply with your security requirements. This course is based on Red Hat Enterprise Linux 7.5, Red Hat Satellite 6.3, Red Hat Ansible© Engine 2.5, Red Hat Ansible Tower 3.2, and Red Hat Insights. 1 - MANAGE SECURITY AND RISK Define strategies to manage security on Red Hat Enterprise Linux servers. 2 - AUTOMATE CONFIGURATION AND REMEDIATION WITH ANSIBLE Remediate configuration and security issues with Ansible Playbooks. 3 - PROTECT DATA WITH LUKS AND NBDE Encrypt data on storage devices with LUKS and use NBDE to manage automatic decryption when servers are booted. 4 - RESTRICT USB DEVICE ACCESS Protect system from rogue USB device access with USBGuard. 5 - CONTROL AUTHENTICATION WITH PAM Manage authentication, authorization, session settings, and password controls by configuring pluggable authentication modules (PAMs). 6 - RECORD SYSTEM EVENTS WITH AUDIT Record and inspect system events relevant to security, using the Linux kernel's audit subsystem and supporting tools. 7 - MONITOR FILE SYSTEM CHANGES Detect and analyze changes to a server's file systems and their contents using AIDE. 8 - MITIGATE RISK WITH SELINUX Improve security and confinement between processes by using SELinux and advanced SELinux techniques and analyses. 9 - MANAGE COMPLIANCE WITH OPENSCAP Evaluate and remediate a server's compliance with security policies by using OpenSCAP. 10 - AUTOMATE COMPLIANCE WITH RED HAT SATELLITE Automate and scale your ability to perform OpenSCAP checks and remediate compliance issues using Red Hat Satellite. 11 - ANALYZE AND REMEDIATE ISSUES WITH RED HAT INSIGHTS Identify, detect, and correct common issues and security vulnerabilities with Red Hat Enterprise Linux systems by using Red Hat Insights. 12 - PERFORM A COMPREHENSIVE REVIEW Review the content covered in this course by completing hands-on review exercises. Additional course details: Nexus Humans Red Hat Security - Linux in Physical, Virtual, and Cloud (RH415) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Security - Linux in Physical, Virtual, and Cloud (RH415) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Data Protection OfficersData Protection ManagersAuditorsLegal Compliance OfficersSecurity ManagerInformation ManagersAnyone involved with data protection processes and programs Overview It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure your place in the information economy. When students earn a CIPP credential, it means they?ve gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure their place in the information economy. When students earn a CIPP credential, it means they've gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. Common Principles and Approaches to Privacy This unit includes a brief discussion about the modern history of privacy, an introduction to types of information, an overview of information risk management and a summary of modern privacy principles. Jurisdiction and Industries This unit introduces the major privacy models employed around the globe and provides an overview of privacy and data protection regulation by jurisdictions and industry sectors. Information Security: Safeguarding Personal Information This unit presents introductions to information security, including definitions, elements, standards, and threats/ vulnerabilities, as well as introductions to information security management and governance, including frameworks, controls, cryptography and identity and access management (IAM). Online Privacy: Using Personal Information on Websites and with Other Internet-related Technologies This unit focuses on the web as a platform, as well as privacy considerations for sensitive online information, including policies and notices, access, security, authentication and data collection. Additional topics include children?s online privacy, email, searches, online marketing and advertising, social media, online assurance, cloud computing and mobile devices. Canadian Legal Framework This unit provides an introduction to the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Private-sector Privacy Laws This unit focuses on the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Public-sector Privacy Laws This unit highlights key concepts and practices related to the collection, retention, use, disclosure and disposal of personal information by federal, provincial and territorial governments. Health Information Privacy Laws This unit touches on the applicability and purpose of health information privacy laws. Private-sector Compliance Practices This unit delves into the components that make up compliance regulations, including Generally Accepted Privacy Principals and security breach notification, and also examines compliance track records and Federal Commissioner Findings. Public-sector Compliance Practices This unit presents the various methods that can be implemented for compliance in the public sector, such as privacy impact assessments and data sharing agreements. In addition, it discusses the challenges presented by digital information exchanges, as well as non-legislative considerations. Health-sector Compliance Practices This unit covers the issues presented with digital compliance in the health sector. Additional course details: Nexus Humans Certified Information Privacy Professional (CIPP/CAN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Information Privacy Professional (CIPP/CAN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Understand the value of guiding and inspiring others effectively during times of adversity or uncertainty. This involves demonstrating resilience in the face of challenges, maintaining composure, and providing direction and support to those under your leadership. By cultivating attributes such as empathy, decisiveness, and effective communication, the goal is to empower leaders to navigate challenges gracefully, inspire resilience in others, and ultimately lead their teams or organizations toward successful outcomes despite adversity. Learning Objectives The following are some of the key outcomes in this course: Discover five common types of challenges organizations face, Tips for successfully leading your team through a challenging situation, Understand how to cope with challenges, Use resilience-building techniques to bounce back Target Audience Managers, Team Leaders, Young Professionals

This group is place to connect, learn and grow, to build mindfulness in your day and develop more kindness, compassion and friendship. Learning together, growing together.