17068 Other courses in Killamarsh delivered Online

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Businesses that don't control their costs don't stay in business. How well are you doing? Is everyone in your organisation sufficiently aware of costs, managing them effectively and maximising opportunities to reduce them? If there is scope for improvement, this course will help get you back on track. It will demonstrate that cost reduction is so much more than cost control and cost cutting. True cost management is about being aware of costs, seeking to reduce them through good design and efficient operating practices whilst taking continuing action on overspending. This course will develop the participants' skills in: Being aware of costs at all times Seeking cost reduction from the start (including life-cycle costing) Appraising projects / production to identify and take out risk Understanding real budgeting Using techniques such as ZBB and ABC where appropriate Ensuring cost reports lead to action Managing a cost reduction process that delivers Benefits to the organisation will include: Identification of cost reduction and business improvement opportunities Better reporting and ownership of costs Greater awareness and control of everyday costs 1 Introduction - the cost management process The risks of poor cost control Capital and revenue costs The importance of cost awareness The importance of cost reduction Cost management - the key aspects How to build a cost management and control process checklist for your areas of responsibility 2 Cost removal - taking out costs Cost awareness Costs of poor design / poor processes Value engineering Removing redundant costs 3 The need for commercial, technical and financial appraisals Understand the problems before cash is committed and costs incurred Making the effort to identify commercial and technical risk The time value of money - DCF techniques for long term projects Cost models for production processes and projects Costing models - project appraisals The use of spreadsheets to identify sensitivity and risk How to focus on risk management 4 Budgeting - proper budgeting challenges costs The philosophy of the business - are costs an issue? The importance of having the right culture The need for detailed business objectives Budgetary control measures Designing budget reports - for action 5 Zero-based budgeting (ZBB) - the principles Much more than starting with a clean sheet of paper What ZBB can achieve The concept of decision packages - to challenge business methods and costs Only necessary costs should be incurred A review of an operating budget - demonstrating what ZBB challenges and the costs it may lead to being taken out 6 Awareness of overheads and other costs Definitions of cost - direct and indirect Dealing with overheads - what is meant by allocation, absorption or apportionment? The apparent and real problems with overheads Different ways of dealing with overheads Review of overhead allocation methods and accounting and reporting issues 7 Overheads and product costing Activity-based costing (ABC) - the principles Where and how the ABC approach may be helpful Know the 'true' cost of a product or a project Should you be in business? Will you stay in business? Identifying weaknesses in a traditional overhead allocation How ABC will help improve product or service costing Identifying which products and activities should be developed and which abandoned 8 Cost reduction culture The need for cost reports What measures can be used to identify over-spends as early as possible Cost control performance measures and ratios 9 Design of cost control reports Reports should lead to action and deliver Selecting cost control measures which can be acted upon Practice in designing action reports 10 Course summary - developing your own cost action plan Group and individual action plans will be prepared with a view to participants identifying their cost risks areas and the techniques which can be immediately applied to improve costing and reduce costs

Free online MS Awareness training session for social prescribing services

This course defines professional boundaries and how they apply to the children’s care sector, discusses different scenarios staff may come across, explains what happens when boundaries are broken and how to identify broken boundaries with others.

A course for anyone wanting to learn how to respond to difficult people and situations with more clarity and wisdom, and to deeply learn about yourself through these troublesome relationships. You'll find out how difficult people can actually become our best teachers - what in Zen is called a troublesome buddha.

The secrets of selling through a computer screen Defining the key elements of how to win more business when presenting to an online or in-person live audience. To gain more impact, be seen, heard, and perceived as the expert in your field of activity. It teaches you the essentials of presenting to convey the right message and image for your Zoom calls, Presentations and business conversations. based on my experience selling £ millions of pounds of products for major brands and high-street names on QVC and The Shopping Channel

A Month of Meditation includes 31 different meditation techniques - one for every day of the month! You will be given all the information you need to get started, including how to know you're in a meditative state and how to weave meditation into your daily practice. You'll also be guided through all the methods so you can discover which ones suit you best. All delivered by a British School of Meditation qualified teacher.

Dog Grooming, Dog First Aid, Animal Care & Nutrition Training - CPD Certified Are you excited to get experience from the most booming sector in the UK? As Dog Grooming is a demanding sector and also has job opportunities you should enrol on this Dog Grooming course as soon as possible. A dog's physical appearance and cleanliness are maintained and cared for throughout a dog grooming course. In addition to brushing and washing, this dog grooming training covers nail cutting, ear cleaning, and hair cutting. Dog grooming helps avoid health problems like matting and skin infections. In addition to improving a dog's general wellbeing is a part of this Dog Grooming course. These chores can be completed by certified Dog Grooming professionals or pet owners. Learning Outcome of Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course After the Dog Grooming Course completion, you will learn about: Introduction to dog grooming. As a Dog Grooming professional, you will know the dog breeds and coat types. Grooming tools and equipment are also given in this Dog Grooming Course. Basic dog handling and safety are explained in the Dog Grooming Course. The Dog Grooming Course teaches bathing, drying, brushing and de-matting techniques. Health and skin conditions are described in the Dog Grooming Course. The Dog Grooming Course is perfect for learning customer service and business basics. So, without further delay join our Dog Grooming course to learn the basics of a dog's coat, nails, ears ideal shape and other information! Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course This Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course includes a FREE PDF Certificate. Lifetime access to this Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course Instant access to this Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course Get FREE Tutor Support to this Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course Dog Grooming, Dog First Aid, Animal Care & Nutrition Training - CPD Certified Step into one of the UK’s booming sectors with our Dog Grooming, Dog First Aid, Animal Care & Nutrition Training course! Learn how to maintain a dog's appearance and hygiene through Dog Grooming: Dog First Aid, Animal Care & Nutrition Training Course. From brushing and washing to nail cutting, ear cleaning, and hair trimming, this Dog Grooming, Dog First Aid, Animal Care & Nutrition Training course covers it all. Prevent health issues like matting and infections while improving a dog's overall wellbeing. Whether you're an aspiring professional or a pet owner, this Dog Grooming: Dog First Aid, Animal Care & Nutrition Training course is perfect for you. Enroll today! Who is this course for? Dog Grooming, Dog First Aid, Animal Care & Nutrition Training - CPD Certified Anyone interested in starting their own dog grooming company or who currently works with dogs, such as: Dog walker Pet sitter An employee of a kennel or hotel And others are welcome to enrol in this Dog Grooming, Dog First Aid, Animal Care & Nutrition Training - CPD Certified course. Requirements Dog Grooming, Dog First Aid, Animal Care & Nutrition Training - CPD Certified To enrol in this Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course. Be energetic and self-motivated to complete our Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course. Basic computer Skill is required to complete our Dog Grooming, Dog First Aid, Animal Care & Nutrition Training Course. If you want to enrol in our Course, you must be at least 15 years old. Career path Dog Grooming, Dog First Aid, Animal Care & Nutrition Training - CPD Certified After completing this Dog Grooming, Dog First Aid, Animal Care & Nutrition Training course you may launch your own dog grooming business or begin your ideal career as a groomer.

Duration 2 Days 12 CPD hours This course is intended for The course is designed for individuals who want to gain in-depth knowledge and practice in the discipline of managing requirements (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding and application of Requirements Engineering principles and techniques. Key areas are: Requirements Engineering framework The hierarchy of requirements Key stakeholders in the framework Requirements elicitation Requirements modelling Requirements documentation Requirements analysis Requirements validation Requirements management The Business Analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered.The practical course provides in-depth knowledge and practice in Requirements Engineering. Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Analysis Structure and Benefits of Business Analysis Foundation Exam Details Business Analysis Certification Scheme What is Business Analysis? Intent and Context Origins of business analysis The development of business analysis The scope of business analysis work Taking a holistic approach The role and responsibilities of the business analyst The competencies of a Business Analyst Personal qualities Business knowledge Professional techniques The development of competencies Strategy Analysis The context for strategy The definition of strategy Strategy development External environmental analysis Internal environmental analysis SWOT analysis Executing strategy Business Analysis Process Model An approach to problem solving Stages of the business analysis process model Objectives of the process model stages Procedures for each process model stage Techniques used within each process model stage Investigation Techniques Interviews Observation Workshops Scenarios Prototyping Quantitative approaches Documenting the current situation Stakeholder Analysis and Management Stakeholder categories and identification Analysing stakeholders Stakeholder management strategies Managing stakeholders Understanding stakeholder perspectives Business activity models Modelling Business Processes Organizational context An altrnative view of an organization The organizational view of business processes Value propositions Process models Analysing the as-is process model Improving business processes (to-be business process) Defining the Solution Gab analysis Introduction to Business Architecture Definition to Business Architecture Business Architecture techniques Business and Financial Case The business case in the project lifecycle Identifying options Assessing project feasibility Structure of a business case Investment appraisal Establishing the Requirements A framework for requirements engineering Actors in requirements engineering Requirements elicitation Requirements analysis Requirements validation Documenting and Managing the Requirements The requirements document The requirements catalogue Managing requirements Modelling the Requirements Modelling system functions Modelling system data Delivering the Requirements Delivering the solution Context Lifecycles Delivering the Business Solution BA role in the business change lifecycle Design stage Implementation stage Realization stage Additional course details: Nexus Humans Business Analysis - Requirements Engineering training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Analysis - Requirements Engineering course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Dementia Training: Level 2 Award in Awareness of Dementia Are you eager to learn more about dementia? Our Dementia Training: Level 2 Award in Awareness of Dementia is designed to provide you with the essential knowledge and skills related to dementia. This comprehensive Dementia Training: Level 2 Award in Awareness of Dementia covers key aspects such as recognizing the signs of dementia and spreading awareness. You’ll gain insights into dementia care with a strong focus on person-centered approaches. This Dementia Training: Level 2 Award in Awareness of Dementia also helps improve communication with those affected, ensuring you make a positive impact. Enrol now and enhance your ability to support individuals with dementia! Enrol in our dementia training to improve your capacity to assist someone with dementia! Learning Outcomes of Dementia Training: Level 2 Award in Awareness of Dementia Course After completing this Dementia course, the learner will be able to: Understand the fundamentals of dementia. Understand approaches that enable individuals with dementia to experience well-being. Understand the factors that can influence communication and interaction with individuals who have dementia. Understand the factors which can affect interactions with individuals with dementia. Gain a solid understanding of the diversity of individuals with dementia. Special Offers of this Dementia Training: Level 2 Award in Awareness of Dementia Course This Dementia Training: Level 2 Award in Awareness of Dementia Course includes a FREE PDF Certificate Lifetime access to this Dementia Training: Level 2 Award in Awareness of Dementia Course Instant access to this Dementia Training: Level 2 Award in Awareness of Dementia Course Get FREE Tutor Support to this Dementia Training: Level 2 Award in Awareness of Dementia Course Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. Dementia Training: Level 2 Award in Awareness of Dementia Our Dementia Training: Level 2 Award in Awareness of Dementia course is designed to provide a comprehensive understanding of dementia, including its signs and the importance of spreading awareness. This Dementia Training: Level 2 Award in Awareness of Dementia explains how to deliver person-centered dementia care, helping you create a lasting positive impact on the lives of those affected. You’ll also learn effective communication techniques with individuals who have dementia through this Dementia Training: Level 2 Award in Awareness of Dementia. Additionally, this Dementia Training: Level 2 Award in Awareness of Dementia highlights the diversity of dementia experiences and equips you with the skills to handle them compassionately. Who is this course for? Dementia Training: Level 2 Award in Awareness of Dementia This Dementia Training: Level 2 Award in Awareness of Dementia course is for anyone including Family members, Friends, Carers and other aspiring individuals who have an interest in working with and know about dementia. Requirements Dementia Training: Level 2 Award in Awareness of Dementia To enrol in this Level 2 Award in Awareness of Dementia Course, students must fulfil the following requirements. To join in our Level 2 Award in Awareness of Dementia Course, you must have a strong command of the English language. To successfully complete our Level 2 Award in Awareness of Dementia Course, you must be vivacious and self driven. To complete our Level 2 Award in Awareness of Dementia Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Dementia Training: Level 2 Award in Awareness of Dementia Course. Career path Dementia Training: Level 2 Award in Awareness of Dementia You have the chance to work in a social care environment as well as find employment or enhance your career with this Dementia Training: Level 2 Award in Awareness of Dementia qualification.