17048 Other courses in Kidsgrove delivered Online

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

LOOKING FOR: ADULT FICTION Louise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books. After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors. Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories. She is delighted to be working with Hannah at Hannah Sheppard Literary Agency. Louise is looking for:- Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett). Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin. In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry. Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog. She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea. Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite. More generally, Louise would also love to see novels with a disabled protagonist or someone (like herself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative. Horror. Louise is currently really enjoying the horror resurgence and would love some more horror for her list. She is looking for all types of horror from the more literary, suspenseful horror along the lines of Andrew Michael Hurley to the more commercial like Witchcraft for Wayward Girls by Grady Hendrix. Louise is also a big fan of horror mash-ups, especially body transformation horror such as Nightbitch, and horror mixed with, say, vampires, in the vein of Hungerstone or The Lamb. She would also love to see some dark academia. Think If We Were Villains or In My Dreams I Hold a Knife, and is a huge fan of gothic horror, so would love to see something that’s a modern-day Shirley Jackson or Rebecca. Louise is NOT looking for: -romance -romantasy -epic, traditional fantasy -space opera -straightforward women’s fiction -children’s fiction of any kind -non-fiction Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 18th March 2025

Sharing and networking session to discuss in memory giving: funeral donations, tribute funds, memory trees / gardens, and any other related areas. This session won’t cover Light up a Life as we host several sessions a year on that topic. THIS SESSION WILL NOT BE RECORDED Session aimed at those working in supporter care, individual giving, in memory

LOOKING FOR: ADULT FICTION, NON-FICTION Philippa Sitters has worked in literary agencies since 2012, spending 10 years at David Godwin Associates. She has recently launched her own agency, PSA Ltd where she represents authors in both non-fiction and fiction across the literary-commercial spectrum. Her authors are prize winners and those whose books have been optioned for tv and film, from journalists to actors, lawyers to martial artists, her list is extremely varied and she wouldn't have it any other way. In fiction Philippa would like to see big stories, whether that's a commercial rom-com or a literary inter-generational bildungsroman. She loves character-driven novels, authentic voices in richly-drawn locations. On the non-fiction side, Philippa would love to find unique narratives from experts in their field, beautiful memoirs from those who've lived an extraordinary life, histories, science explorations, or ecological deep dives. Philippa does not represent sci-fi, fantasy or children's books. Philippa would like you to submit a covering letter, 1 - 2 page synopsis and the first three chapters (a maximum of 5,000 words) of your manuscript in a single word document.  (In addition to the paid sessions, Philippa is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 19th March 2025

LOOKING FOR: YA, ADULT FICTION, NON-FICTION Laura Williams is literary agent at the Greene and Heaton Literary Agency. She is seeking literary fiction, commercial fiction, psychological thrillers and high concept Young Adult. Laura is actively building a fiction list and a small non-fiction list. She is currently looking for literary fiction, edgy commercial fiction, psychological thrillers and high-concept contemporary young adult, as well as narrative non-fiction of all types. Her taste is quite dark, and she loves gothic, ghost stories, horror and anything sinister. She also loves books that make her cry, from big love stories to intense family dramas. She is open to historical or horror YA, but not magical or fantasy.  Meditative or moving novels about modern life, appeal to Laura, sad stories with love and the importance of caring for each other shining through. She also loves stories about female friendships or conversely groups of women who don't get on, such as the hugely fun BAD SUMMER PEOPLE by Emma Rosenblum. She is always on the lookout for a big tragic love story to make her cry happy or sad tears. At the more commercial end of fiction, think funny novels with warmth and romantic comedies with a bit of depth – think Marian Keyes. Most of all Laura is looking for novels she hasn’t read before – something unusual structurally or thematically, something that shines a light on a subject the author is passionate about, something that’ll break her heart or raise her blood in an entirely new way. Laura is always looking to promote diverse voices from across the globe, and is particularly keen on LGBTQI+ stories. Laura would like you to submit a covering letter, a 1-2 page synopsis and the first 5,000 words of your completed manuscript in a single word document. (In addition to the paid sessions, Laura is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Thursday 20th March 2025

Overview   With the ever-increasing demand for ESOL in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in ESOL may be.   Learning about ESOL or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in ESOL. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on ESOL is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this English Speakers of Other Languages course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this English Speakers of Other Languages course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this English Speakers of Other Languages course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of ESOL, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in ESOL, Anyone looking for a certificate of completion on doing an online training on this topic, Students of ESOL, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This English Speakers of Other Languages course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 01 Introduction to English Language Teaching and Learning Introduction to English Language Teaching and Learning 00:00 Module 02 Linguistics Linguistics 00:00 Module 03 English Pronunciation English Pronunciation 00:00 Module 04 Teaching Grammar and Vocabulary Teaching Grammar and Vocabulary 00:00 Module 05 Language Teaching Methodologies Language Teaching Methodologies 00:00 Module 06 Teaching Receptive Skills Reading Teaching Receptive Skills Reading 00:00 Module 07 Teaching Productive Skills Writing Teaching Productive Skills Writing 00:00 Module 08 Teaching Receptive Skills Listening Teaching Receptive Skills Listening 00:00 Module 09 Teaching Productive Skills Speaking Teaching Productive Skills Speaking 00:00

LOOKING FOR: ADULT FICTION / NON-FICTION Upon joining Curtis Brown in 2018, Ciara Finan worked with senior agents Jonny Geller and Sheila Crowley on their lists of bestselling and prize-winning authors such as Lisa Jewell, Susanna Clarke, David Nicholls, Jojo Moyes and Nigella Lawson. Now as an agent she is representing a wide range of fiction and non-fiction writers. Ciara would consider her reading tastes to be quite broad and ever-growing, but is constantly drawn to books that have a decisive voice, unforgettable characters, an unexpected story, or can subvert and reconstruct the conventional narratives of love, friendship, family, loss and coming-of-age. In particular, she is looking for Adult and YA fantasy and romantasy, rom-coms and book club romance. In the wider fantasy genre, Ciara is keen on finding romantasy, cozy fantasy, dark/light academia, and anything with political intrigue. She seeks novels that will keep her reading into the early hours of the morning. She wants to be consumed by the world, the plot and the characters. Think authors like Leigh Bardugo, Tamsyn Muir, R.F. Kuang, Sangu Mandanna, Hannah Nicole Maehrer, Deborah Harkness, Chloe Gong, Ava Reid or Sabaa Tahir. In romcoms and romance, Ciara is looking for something that explores the complicated nature of romantic relationships - think Seven Days in June by Tia Williams, The Dead Romantics by Ashley Poston or anything by Taylor Jenkins Reid. She would love to find a brilliantly witty workplace romance or anything that will leave her in tears. Ciara would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document. (In addition to the paid sessions, Ciara is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Thursday 20th March 2025

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Embark on a transformative journey with our ESOL (English to Speakers of Other Languages) course! In the UK, ESOL educators are in high demand, as 850,000+ non-English speakers seek ESOL skills. Secure your place in this dynamic field, empower ESOL learners, and shape their language futures. Enroll today for a rewarding career in ESOL education! Don't miss out on this opportunity! Join us now and make your mark in ESOL education. Learning Outcomes of this ESOL (English to Speakers of Other Languages) Course: Gain comprehensive expertise in ESOL teaching and learning. Understand the fundamentals of linguistics in the context of ESOL education. Master English pronunciation for effective ESOL instruction. Develop the skills to teach ESOL grammar and vocabulary effectively. Explore diverse language teaching methodologies specific to ESOL. Enhance ESOL students' receptive and productive skills in reading, writing, listening, and speaking. Learn to plan engaging ESOL lessons, create materials, and utilize technology for effective language teaching. Why Choose Our ESOL Course: Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Get instant access to this [Keyword] course. Learn ESOL from anywhere in the world ESOLCourse is entirely online, interactive lesson with voiceover audio Lifetime access to the Course course materials ESOLCourse comes with 24/7 tutor support *** Course Curriculum of ESOL (English to Speakers of Other Languages)*** Here is the curriculum breakdown of the ESOL course: >> ESOL Course << Module 01: Introduction to English Language Teaching & Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning and Creating Materials Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching & Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment Assessment Process of ESOL (English to Speakers of Other Languages) Once you have completed all the modules in the ESOL course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the ESOL course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Future ESOL teachers Current educators Language enthusiasts Linguistics learners Skill-seeking professionals Anyone eager to teach ESOL Requirements You will not need any prior background or expertise to enrol in this course. Career path ESOL Teacher: £25,000 - £40,000 ESOL Coordinator: £30,000 - £50,000 Language School Director: £40,000 - £70,000 Education Consultant: £35,000 - £60,000 Curriculum Developer: £30,000 - £50,000 Language Assessment Specialist: £25,000 - £45,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Be a certified TESOL and starts teaching with the Teaching English to Speakers of Other Languages (TESOL) course. TESOL stands for Teaching English to Speakers of Other Languages and encompasses what used to be called TEFL (Teaching English as a Foreign Language) and TESL (Teaching English as a Second Language). Getting a TESOL course opens your door to travel around the world and make your living better by teaching the English language. The course covers the mandatory aspect of TESOL and teaches you how to teach English. Teaching English does not include only the lexical, grammatical or pragmatic use of the language. It also includes the techniques of motivating your students, creating an anxiety-free zone for your learners and managing the classroom, etc. The course explains all these issues along with the necessary skills for teaching grammar, listening, speaking, reading, and writing. Finally, the course shows you the path to get hired abroad. Upon completion, you will be able to teach English properly and confidently. Who is this course for? Teaching English to Speakers of Other Languages (TESOL) is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Teaching English to Speakers of Other Languages (TESOL) is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Teaching English to Speakers of Other Languages (TESOL) Introduction to Teaching English 00:45:00 Linguistics Basics 00:45:00 Working With a Variety of Approaches 01:00:00 Teaching Speaking 01:00:00 Teaching Listening 01:00:00 Teaching Reading 01:00:00 Teaching Writing 01:00:00 Planning Pedagogy 01:00:00 Planning Lessons 01:00:00 Managing Classrooms 01:00:00 Getting a job 01:00:00 Mock Exam Mock Exam - Teaching English to Speakers of Other Languages (TESOL) 00:20:00 Final Exam Final Exam - Teaching English to Speakers of Other Languages (TESOL) 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The COLP role goes beyond just ensuring your firm follows the rules in the SRA Standards and Regulations, it also comes with a personal accountability factor that demands your attention. Fear not! This 3 hour course will usher you through the intricacies of being a COLP, ensuring you not only meet but excel in your regulatory obligations.  The course will cover: Navigating the Regulatory Landscape: Understanding the Framework for COLPs Dive into the intricate regulatory framework that Compliance Officers for Legal Practice (COLPs) operate under. Shouldering the Responsibility: Unpacking the Duties of a COLP Explore the multifaceted responsibilities that come with the role of a COLP. Choosing the Right Leader: Identifying the Ideal COLP Candidate Learn the criteria for selecting the most suitable individual to take on the crucial role of COLP. Cracking the Codes: Key Elements of Codes and SRA Principles Delve into the essential components of the Codes and SRA Principles that form the backbone of legal compliance. Building a Robust Foundation: Understanding Compliance Systems for All Firms Explore the concept of compliance systems, what they entail, and why every firm should have one in place. Reporting Matters: Recognising 'Serious' Issues, SRA Enforcement Strategy, and Reporting Protocols Uncover the definition of 'serious' matters, grasp the SRA Enforcement Strategy, and gain practical insights on making effective reports to the SRA. Paper Trails Matter: Effective Record Keeping, Including Non-material Breaches Master the art of comprehensive record-keeping, including strategies for recording non-material breaches, and understand why it's integral to compliance. Personal Liability: Understanding and Mitigating Risks Navigate the landscape of personal liability for COLPs and develop strategies to mitigate associated risks. Staying Ahead: Keeping Abreast of Regulatory Changes and Guidance Develop effective strategies for staying up to date with dynamic regulatory changes and evolving guidance. Planning for Compliance: Crafting a Robust Strategy, Assessing Risk, and File Reviewing Formulate a comprehensive plan for tackling compliance, including risk assessment, maintaining risk registers, and implementing effective file reviewing. Across the Board: Legal and Regulatory Compliance Areas Every COLP Must Master Gain a high-level overview of crucial legal and regulatory compliance areas, including AML, transparency rules, and other pivotal aspects that demand the attention of all COLPs. Target Audience This online course is suitable for those new to the COLP role, or those supporting the COLP and for those that would like a refresher of the role and their responsibilities. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).