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Course Overview The 120 Hours TEFL (TESOL) Masterclass is a comprehensive programme designed for individuals aspiring to teach English as a foreign or second language. This course provides a robust foundation in teaching methodologies, linguistics, grammar, pronunciation, and classroom management. Learners will develop the confidence and competence needed to deliver engaging and effective English lessons across diverse cultural and educational settings. By the end of the course, participants will be equipped with the theoretical knowledge and instructional strategies to teach English successfully to learners of all ages and proficiency levels. This qualification opens the door to teaching opportunities worldwide, enhancing employability in an ever-expanding global market. Whether seeking to start a new career, travel while teaching, or advance existing skills, this course offers valuable expertise and an internationally recognised credential. Course Description This professionally structured TEFL (TESOL) Masterclass covers all the essential aspects of English language teaching. Modules explore topics such as second language acquisition, teaching receptive and productive skills, lesson planning, classroom management, and the integration of technology into teaching. Learners will gain a solid grounding in linguistics, master techniques for teaching grammar, vocabulary, pronunciation, and discover innovative ways to motivate students through games and activities. Throughout the course, participants will build essential skills for creating dynamic learning environments and adapting teaching methods to different learner needs. With a focus on academic excellence and professional development, this course prepares learners for a rewarding career in English language teaching across schools, private institutions, and online platforms. Upon completion, learners will possess a deep understanding of English teaching practices, ready to inspire students and contribute meaningfully to educational communities around the world. Course Modules Module 01: Introduction to English Language Teaching and Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment (See full curriculum) Who is this course for? Individuals seeking to teach English to speakers of other languages. Professionals aiming to transition into the education sector or broaden their teaching credentials. Beginners with an interest in English language teaching and global communication. Travellers and expatriates looking to pursue international teaching opportunities. Recent graduates considering a career in education and language instruction. Career Path English as a Foreign Language (EFL) Teacher English as a Second Language (ESL) Instructor Online English Tutor Academic English Teacher English Language Programme Coordinator English Curriculum Developer Private Language Institute Teacher International School English Teacher

Dealing with Difficult People: Dealing with Difficult People Online Are you struggling to deal with difficult people? Our Dealing with Difficult People: Dealing with Difficult People course can help improve your skills at work. Dealing with Difficult People: Dealing with Difficult People defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Dealing with Difficult People: Dealing with Difficult People may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People: Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Main Course: Dealing With Difficult People Course Free Courses included with Dealing with Difficult People: Dealing with Difficult People Course: Along with Dealing With Difficult People Course you will get free Level 5 Report Writing Course Along with Dealing With Difficult People Course you will get free Communication Skills Course Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course: This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate. Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course 24/7 Support Available to this Dealing with Difficult People: Dealing with Difficult People Course Dealing with Difficult People: Dealing with Difficult People Online Our Dealing with Difficult People: Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People: Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People: Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People: Dealing with Difficult People course. Who is this course for? Dealing With Difficult People: Dealing with Difficult People Online This Dealing with Difficult People: Dealing with Difficult People course is ideal for: Anyone involved in communication at work. Executive Assistants or Sales Reps Customer Support Agents Requirements Dealing with Difficult People: Dealing with Difficult People Online To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dealing with Difficult People: Dealing with Difficult People Course. Be energetic and self-motivated to complete our Dealing with Difficult People: Dealing with Difficult People Course. Basic computer Skill is required to complete our Dealing with Difficult People Course. If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old. Career path Dealing with Difficult People: Dealing with Difficult People Online The Dealing with Difficult People: Dealing with Difficult People course is intended to help you obtain the skills, knowledge, and career of your dreams!

Overview of Maintenance Manager The Maintenance Manager course is designed to help you become a skilled professional in the growing field of facilities management. With the UK facilities management sector contributing over £120 billion each year, Maintenance Managers are in high demand. This course covers everything you need to know, from basic handyperson tasks to advanced electrical work and risk assessments. Whether you’re fixing plumbing issues, troubleshooting appliances, or learning carpentry, this course gives you the practical skills to succeed. As buildings become more complex, the role of a Maintenance Manager becomes even more important. You’ll learn how to handle a wide variety of maintenance tasks, including electrical work, construction projects, and health and safety protocols. This knowledge ensures that you are ready to take on challenges in both residential and commercial properties. You will be able to carry out repairs and improvements that meet the latest regulations and safety standards. Qualified Maintenance Managers are highly valued, and with the knowledge and skills you develop in this course, you will be prepared to manage maintenance tasks efficiently and effectively. With training in essential areas like plumbing, electrical systems, and safety compliance, this course positions you for success in a fast-growing industry where the demand for qualified professionals is rising. By the end of the Maintenance Manager course, you will be able to: Master practical plumbing and carpentry techniques for effective maintenance. Apply health and safety standards to all maintenance tasks. Perform basic electrical repairs while adhering to safety regulations. Gain skills in painting, decorating, and floor installations. Carry out risk assessments for maintenance activities accurately. Install and repair common household appliances and fixtures. Who is this course for Property managers looking to enhance their maintenance skills and save on outsourcing costs. Facilities supervisors who want to improve their technical knowledge of building systems and repairs. Building caretakers aiming to expand their abilities and take on more responsibilities. DIY enthusiasts interested in formalising their knowledge and transitioning to a professional maintenance career. Career changers seeking a solid foundation in maintenance management to enter the field. Process of Evaluation After studying the Maintenance Manager Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Maintenance Manager Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Maintenance Manager course. Career Path After completing the Maintenance Manager course, you can explore roles such as: Maintenance Manager - £35K to £50K/year Facilities Coordinator - £25K to £38K/year Building Services Supervisor - £30K to £45K/year Estate Maintenance Officer - £28K to £42K/year Property Maintenance Manager - £32K to £48K/year Course Curriculum Module 01: Introduction To Handyperson 00:20:00 Module 02: Basic Tools And Equipment 00:22:00 Module 03: Plumbing Skills 00:19:00 Module 04: Appliances 00:18:00 Module 05: General Carpentry 00:26:00 Module 06: Basic Maintenance Skills 00:14:00 Module 07: Walls And Floors 00:19:00 Module 08: Painting And Decorating 00:17:00 Module 09: Drilling, Tiling And Welding 00:22:00 Module 10: Construction Projects 00:15:00 Module 11: Health and Safety at Work 00:27:00 Module 12: Electrical Work 00:23:00 Module 13: Working Safely With Electrical Equipment 00:17:00 Module 14: Electrical Incidents 00:10:00 Module 15: Risk Assessment 00:23:00 Module 16: Reducing And Controlling Risks 00:21:00 Module 17: Combined Inspection And Testing 00:37:00

This course will help you to master all the skills you require to become a successful web designer using WordPress.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for students who want to learn basic Word 2021 skills, such as creating, editing, and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content. Overview In this course, you will learn fundamental Word skills. You will: Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility. These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing. Microsoft© Word 2021 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2021 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2021): Exam MO-100 and Word Expert (Office 365 and Office 2021): Exam MO-101 certifications. Getting Started with Word 2021 Topic A: Navigate in Microsoft Word Topic B: Create and Save Word Documents Topic C: Manage Your Workspace Topic D: Edit Documents Topic E: Preview and Print Documents Topic F: Customize the Word Environment Formatting Text and Paragraphs Topic A: Apply Character Formatting Topic B: Control Paragraph Layout Topic C: Align Text Using Tabs Topic D: Display Text in Bulleted or Numbered Lists Topic E: Apply Borders and Shading Working More Efficiently Topic A: Make Repetitive Edits Topic B: Apply Repetitive Formatting Topic C: Use Styles to Streamline Repetitive Formatting Tasks Managing Lists Topic A: Sort a List Topic B: Format a List Adding Tables Topic A: Insert a Table Topic B: Modify a Table Topic C: Format a Table Topic D: Convert Text to a Table Inserting Graphic Objects Topic A: Insert Symbols and Special Characters Topic B: Add Images to a Document Controlling Page Appearance Topic A: Apply a Page Border and Color Topic B: Add Headers and Footers Topic C: Control Page Layout Topic D: Add a Watermark Preparing to Publish a Document Topic A: Check Spelling, Grammar, and Readability Topic B: Use Research Tools Topic C: Check Accessibility Topic D: Save a Document to Other Formats

Health and Wellbeing Course Online Unlock the Power of Health and Wellbeing Course: Enrol Now! Do you want to learn more about the science behind what keeps us healthy? Do you wish to pursue a profession in wellness or healthcare? Then this Health and Wellbeing Course is ideal for you. This Health and Wellbeing course provides a solid foundation of the principles in health and wellbeing. In addition, the skills and knowledge that you will gain through studying this Health and Wellbeing course will help you get one step closer to your professional goals and develop your skills for a successful career. Learning Objectives After completing this Health and Wellbeing course, the learner will be able to: Understand the fundamentals of health and wellbeing. Understand personality disorders and psychotic disorders. Understand anxiety disorders and mood disorders. Explain Schizophrenia. Gain a thorough understanding of health stress and coping. Understand the fundamentals of environmental health and risk assessment. Treat psychological disorders. Know the impacts of alcohol & tobacco use on personal health. This Health and Wellbeing course will teach you about health and social concerns like addiction, mood disorders, and nutrition, among many others. Whether you desire to be a Social Worker, a Counsellor, or a Mental Health Worker, theHealth and Wellbeing course is a complete guide that will equip you to help others. Enrol in the Health and Wellbeing Course to gain access to high-quality training modules that will cover the essential topics you need to excel in your chosen field and help you get closer to your dream job! Courses you will get: Course 01: Health and Wellbeing Course 02: Introduction to Psychology Course 03: Equality and Diversity Course 04: Autism Diploma [ Note: Free PDF certificate as soon as completing the Health and Wellbeing course] Health and Wellbeing Course Online This Health and Wellbeing Course consists of 10 modules. Course Curriculum of Health and Wellbeing Course Module 01: Fundamentals of Health and Wellbeing Module 02: Understanding Personality Disorders and Psychotic Disorders Module 03: Understanding Anxiety Disorders and Mood Disorders Module 04: Schizophrenia Module 05: Health Stress and Coping Module 06: The Impacts of Alcohol & Tobacco Use for Personal Health Module 07: Some Important Topics Related to Personal Health (1) Module 08: Some Important Topics Related to Personal Health (2) Module 09: Fundamentals of Environmental Health and Risk Assessment Module 10: Treating Psychological Disorders Assessment Method of Health and Wellbeing Course After completing Health and Wellbeing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Health and Wellbeing Course After completing the Health and Wellbeing Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Health and Wellbeing Course Online You do not need any prior qualifications or experience to apply for this Health and Wellbeing Course. This course is open to anyone who wants to learn new skills. Requirements Health and Wellbeing Course Online To enrol in this Health and Wellbeing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Health and Wellbeing Course. Be energetic and self-motivated to complete our Health and Wellbeing Course. Basic computer Skill is required to complete our Health and Wellbeing Course. If you want to enrol in our Health and Wellbeing Course, you must be at least 15 years old. Career path Health and Wellbeing Course Online

Attachment Theory in the Early Years: Attachment Theory in the Early Years Online Unlock the Power of Attachment Theory in the Early Years: Attachment Theory in the Early Years Course: Enrol Now! Most, if not all, people's attachments to others are at the center of their lives and play a significant role in determining how happy and content they are. In addition to promoting good mental health in young children, love,care is needed to enhance your confidence and build a healthy life. Only local guardians are not responsible, we all need to share our care for growing a child. This Attachment Theory in the Early Years: Attachment Theory in the Early Years course covers how to build relationships with their parents, and the types of attachment. The course also covers attachment behaviors, controlling children's needs, along with expert suggestions for the best ways to interact with children and their families. After completing this Attachment Theory in the Early Years: Attachment Theory in the Early Years course learners will be able to gain a depth of knowledge on how to get closer to a child in their early life. The learner will understand the concept of implementing attachment theory in real life. Main Course: Attachment Theory in the Early Years Courses you will get: Course 01: Childcare and Nutrition Course 02: Diploma in Special Education Needs (SEN) Others benefit Included with Attachment Theory in the Early Years course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Attachment Theory in the Early Years course] Attachment Theory in the Early Years: Attachment Theory in the Early Years Online This Attachment Theory in the Early Years: Attachment Theory in the Early Years course consists of 02 modules. Course Curriculum of Attachment Theory in the Early Years: Attachment Theory in the Early Years Module 01: Attachment Theory Module 02: Putting it into Practice Assessment Method of Attachment Theory in the Early Years: Attachment Theory in the Early Years After completing Attachment Theory in the Early Years: Attachment Theory in the Early Years Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Attachment Theory in the Early Years: Attachment Theory in the Early Years After completing the Attachment Theory in the Early Years: Attachment Theory in the Early Years course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Attachment Theory in the Early Years: Attachment Theory in the Early Years Online This Attachment Theory in the Early Years: Attachment Theory in the Early Yearscourse is ideal for everyone who is concerned about children welfare, professionals in early childhood environments. Requirements Attachment Theory in the Early Years: Attachment Theory in the Early Years Online To enrol in this Attachment Theory in the Early Years Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Attachment Theory in the Early Years Course. Be energetic and self-motivated to complete our Attachment Theory in the Early Years Course. Basic computer Skill is required to complete our Attachment Theory in the Early Years Course. If you want to enrol in our Attachment Theory in the Early Years Course, you must be at least 15 years old. Career path Attachment Theory in the Early Years: Attachment Theory in the Early Years Online After completing this Attachment Theory in the Early Years: Attachment Theory in the Early Years course, you may be able to pursue a variety of promising career opportunities.

The 2025 I Am Writing Competitions are now open! Now in their fourth year our line-up spans TWELVE categories for various audiences, split into genres as follows: Three categories for children's writers: Picture Books, Chapter Books/Graphic Novels, Middle Grade (MG), Young Adult/New Adult/Teen (YA/NA). Adult fiction has four genres: Action/Adventure, Cosy Crime, Crime/Thriller, Historical, Horror, Literary Fiction, Romance, Science-fiction/Fantasy (SFF). Success! Over the past three years, representation has been offered to multiple writers as a result of entering and publishing deals secured. Some books are even out in the wild now with more to follow! A handful of our success stories can be found on the I Am In Print website. Sponsorship To keep our competition as inclusive as possible we welcome low income writers, full-time carers, students in full-time education and writers from underrepresented backgrounds. All voices deserve a chance to be heard. With this in mind, we invite you to help us fund these free of charge and discounted places, which we offer on application. There are a limited number available across all competitions and it is only possible for us to offer these through sponsorship. Please donate by clicking the ‘Book’ button. Thank you Thank you so much in advance for your kindness. Your sponsorship really will enable a writer to take part, helping us make the I Am Writing Competitions as accessible and diverse as possible. What's special about the I Am Writing Competitions? * To ensure that more genres have an opportunity, there are twelve competitions to choose from. * Each genre is judged by a professional literary agent / publisher as the sole reader - so an agent or publisher reads all entries in their category, including yours! We do not use readers to narrow down the entries before they reach the judge, making this competition very unique. * Each competition will have its own shortlist, giving more writers the opportunity to receive praise for their writing skills. * The entry fee is kept as low as possible at £13 per entry. In order to be as transparent as possible, a summary of how we finance the competitions is on the I Am In Print website. * A range of prizes are on offer, from cash prizes and book tokens, to an online Agent121 or publisher feedback meeting. Details of the prizes for each competition are on our website. The competitions close on 22 May 2025 at 12pm BST. Full details can be found here: www.iaminprint.co.uk/competitions-2025/ Thank you for your interest and support of our competition. And if you are entering, good luck! Elane & Sarah Co-Founders I Am In Print / I Am Writing Competitions

Duration 3 Days 18 CPD hours This course is intended for Technical Leaders Overview What is BlockchainHow does Blockchain workTypes of BlockchainsHow is Blockchain different from what we have todayWhat are use cases for BlockchainWhat does a Blockchain app look likeHow do I design a Blockchain appHow do I develop a Blockchain appHow do I test a Blockchain app This instructor-led 3 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. What is Blockchain? A record keeping system Trust Decentralization Trustless environment How does Blockchain work? Announcements Blocks Nodes Chaining Verification Consensus Scalability Privacy Crypto Hashing Digital Fingerprinting PoW vs PoS Types of Blockchains Public vs Private Open vs closed Smart Contracts Blockchain as History Tokens / Coins Gas How is Blockchain different from what we have today? Decentralized Peer-to-peer architecture Software vs Firmware Database vs Blockchain Distributed database or other technology? Data Sovereignty Group Consensus What are Use Cases for Blockchain? Use Case Examples Currency Banking Services Voting Medical Records Supply Chain / Value Chain Content Distribution Verification of Software Updates (cars, planes, trains, etc) Law Enforcement Title and Ownership Records Social Media and Online Credibility Fractional asset ownership Cable Television billing High fault tolerance DDoS-proof Public or Private Blockchain? Who are the participants? What does a Blockchain app look like? DApp Resembles typical full stack web application Any internal state changes and all transactions are written to the blockchain Node.js IDE Public Blockchain visibility Private Blockchain solutions Oracles How do I design a Blockchain app? What does this solution need to let users do? Will the proposed solution reduce or remove the problems and pain points currently felt by users? What should this solution prevent users from doing? Do you need a solution ready for heavy use on day 1? Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? Has your business developed custom software solutions before? What level of support are you going to need? How big is the developer community? Does your vision of the future align with the project or platform's vision of the future? Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? Should the solution be a public or private Blockchain? Should the solution be an open or closed Blockchain? Create a plan for contract updates and changes! Hybrid solutions Monetary exchanges? How do I develop a Blockchain app? AGILE approach pre-release Define guiding principles up front Software vs Firmware Announcements, not transactions! Classes, not contracts Link contracts to share functions Use calling contracts to keep contract address the same Hyperledger vs Ethereum CONSIDER No of Users * Avg No of Transactions (state changes) per User Should a Blockless solution be applied? Performance Security Anonymity Security Monolithic vs Modular Sandwich complexity model How do I test a Blockchain app? Recommend 5x to 10x traditional application testing time Security Networks

Duration 2 Days 12 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring EX Series switches using Junos ELS. Overview After successfully completing this course, you should be able to: Restrict traffic flow within a VLAN. Manage dynamic VLAN registration. Tunnel Layer 2 traffic through Ethernet networks. Review the purpose and operations of a spanning tree. Implement multiple spanning-tree instances in a network. Implement one or more spanning-tree instances for a VLAN. List the benefits of implementing end-user authentication. Explain the operations of various access control features. Configure and monitor various access control features. Describe processing considerations when multiple authentication and access control features are enabled. Describe some common IP telephony deployment scenarios. Describe features that facilitate IP telephony deployments. Configure and monitor features used in IP telephony deployments. Explain the purpose and basic operations of CoS. Describe CoS features used in Layer 2 networks. Configure and monitor CoS in a Layer 2 network. Describe a basic troubleshooting method. List common issues that disrupt network operations. Identify tools used in network troubleshooting. Use available tools to resolve network issues. This two-day course provides detailed coverage of virtual LAN (VLAN) operations. Chapter 1: Course Introduction Course Introduction Chapter 2: Troubleshooting as a Process Before You Begin The Troubleshooting Process Challenging Network Issues The Troubleshooting Process Lab Chapter 3: Junos Product Families The Junos OS Control Plane and Data Plane Field-Replaceable Units Junos Product Families Lab: Identifying Hardware Components Chapter 4: Troubleshooting Toolkit Troubleshooting Tools Best Practices Lab: Using Monitoring Tools and Establishing a Baseline Chapter 5: Hardware and Environmental Conditions Hardware Troubleshooting Overview Memory and Storage Boot Monitoring Hardware-Related System Logs Chassis and Environmental Monitoring Lab: Monitoring Hardware and Environmental Conditions Chapter 6: Control Plane Control Plane Review System and User Processes Monitoring Routing Tables and Protocols Monitoring Bridging Monitoring the Address Resolution Protocol Lab: Control Plane Monitoring and Troubleshooting Chapter 7: Control Plane Protection Protection Overview DDOS Protection Loopback Filter Lab: Control Plane Monitoring and Troubleshooting Chapter 8: Data Plane ? Interfaces Interface Properties General Interface Troubleshooting Ethernet Interface Troubleshooting Lab: Monitoring and Troubleshooting Ethernet Interfaces Chapter 9: Data Plane ? Other Components Definition of a Data Plane Problem Data Plane Components Data Plane Forwarding Load-Balancing Behavior Firewall Filters and Policers Data Plane Troubleshooting Case Study Lab: Isolate and Troubleshoot PFE Issues Chapter 10: Staging and Acceptance Testing Initial Inspection and Power-on General System Checks Interface Testing Chapter 11: Troubleshooting Routing Protocols Troubleshooting OSPF Troubleshooting BGP Troubleshooting Routing Loops and Route Oscillation Lab: Troubleshooting Routing Protocols Chapter 12: High Availability High Availability Overview Graceful Routing Engine Switchover Graceful Restart Nonstop Active Routing and Bridging Unified In-Service Software Upgrade Chapter 13: Network Monitoring SNMP RMON Telemetry Flow Monitoring Lab: Monitoring the Network Chapter 14: vMX Troubleshooting vMX Overview Troubleshooting Lab: Monitoring vMX Chapter 15: JTAC Procedures Opening a Support Case Customer Support Tools The Content of a PR Transferring Files to JTAC Chapter 16: Automated Support and Prevention Overview Service Now Service Insight Lab: Automated Support and Prevention