17263 Other courses in Bushey delivered Online

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?

Spring MVC is a Java framework that is used to build web applications; it follows the MVC design pattern. In this course, we'll learn all key Spring framework features to develop robust enterprise-grade web applications. We'll learn how to create a complete Spring-based web application from scratch, with Spring Security, MVC, Spring Data, View, and more. In the end, we will combine all the modules we have learned and create a real-time Todo application from scratch.

Course Overview Unlock the captivating world of gemstones with this comprehensive course in Gemology. Whether you're interested in gemstones for personal enrichment or professional growth, this course provides a solid foundation in the study of gems, from their origins to their classification. You will explore how gemstones are formed, their unique properties, and how they are categorised and evaluated. The course also delves into the science behind colour, clarity, and other features that determine gemstone quality. By the end of the course, learners will gain the knowledge to identify different gemstones and understand their characteristics in line with global standards. This is an ideal starting point for anyone fascinated by the aesthetics and structure of gems and looking to explore potential roles in the gem and jewellery sectors. Course Description This Gemology course takes learners on a detailed journey through the fascinating science of gemstones. Beginning with an introduction to gemology, the curriculum covers the natural formation of gems, the role of colour, and the ways in which gems are cut and shaped for presentation. Learners will examine the essential criteria used for gem testing, along with how to calculate gemstone weight and assess their quality. The course also highlights various precious gemstones, providing insight into their history, value, and market significance. Delivered in a structured and accessible format, this course helps learners build a solid understanding of gemological concepts and terminology. It serves as a stepping stone for those interested in further study or seeking roles in the jewellery, appraisal, or gem certification industries. Course Modules: Module 01: Introduction to Gemology Module 02: Formation of Gems Module 03: Colour Module 04: Fashioning Module 05: Gem Testing Module 06: Weight and Measurement Module 07: Precious Gemstones (See full curriculum) Who is this course for? Individuals seeking to understand the science and classification of gemstones. Professionals aiming to enhance their knowledge for gem appraisal or jewellery roles. Beginners with an interest in gemology, jewellery design, or mineralogy. Collectors, jewellery retailers, and enthusiasts wanting to build foundational knowledge. Career Path Gemologist Jewellery Appraiser Jewellery Retail Specialist Gemstone Buyer or Seller Auction House Assistant Jewellery Designer (with focus on gem selection)

The Coaching & Mentoring - CPDQS Accredited Bundle Course offers an insightful approach to developing key coaching and mentoring skills. Perfect for professionals who seek to enhance their expertise, this course focuses on the essential tools and strategies to foster positive change in others. With a well-rounded curriculum designed to meet the needs of today’s fast-paced business environment, participants will discover how to effectively support and guide individuals in their personal and professional growth. This course is entirely online, allowing you to learn at your own pace, whether you're a seasoned coach or just starting out. Through a mix of theory, case studies, and expert guidance, you'll acquire valuable knowledge that can be applied immediately in any coaching or mentoring context. By the end of the course, you'll possess a solid understanding of the key principles that drive successful coaching relationships, equipping you with the confidence to make a lasting impact. Key Features of Coaching & Mentoring Bundle CPD Accredited Coaching & Mentoring Course Instant PDF certificate Fully online, interactive Coaching & Mentoringcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Coaching & Mentoring Bundle course to excel! To become successful in your profession, you must have a specific set of Coaching & Mentoring skills to succeed in today's competitive world. In this in-depth Coaching & Mentoringtraining course, you will develop the most in-demand Coaching & Mentoring skills to kickstart your career, as well as upgrade your existing knowledge & skills. Coaching & Mentoring Curriculum Course 01: Level 3 Coaching & Mentoring Course Course 02: Problem Solving Skills Course 03: Level 3 Diploma in Management and Leadership Course 04: Motivational Interviewing Course 05: Employee Engagement Course 06: Career Development Course 07: Academic and Personal Development Course 08: Employee Relations Course 09: Motivation Course 10: Mental Health Self-Care Course 11: Corporate Governance Course 12: Anger Management Course 13: Facilities & Maintenance Operative Course 14: Six Sigma Course 15: Project Planning and Execution Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Positive Psychology Course 20: Communication and Organisational Skills Accreditation This Coaching & Mentoring bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Coaching & Mentoring course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Coaching & Mentoring basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Coaching & Mentoring Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Mental Health Bundle - CPDQS Accredited Course offers a unique, insightful journey into understanding mental health in the modern world. Through a series of expertly designed modules, this course provides essential knowledge and skills that are highly sought after in today’s professional environment. With a focus on mental health awareness, emotional wellbeing, and the critical aspects of support, this course delivers key insights without the need for physical attendance. The CPDQS accreditation adds credibility, ensuring that the content is both authoritative and relevant for professionals who wish to improve their understanding of mental health in the workplace or everyday life. Designed to be flexible and informative, the course caters to individuals who wish to expand their knowledge at their own pace. Whether you are looking to enhance your career or simply gain a better understanding of mental health issues, this course offers a structured, engaging approach. Each section is meticulously crafted to provide clarity and depth, allowing you to grasp complex topics in a simple, relatable manner. Perfect for anyone wishing to make a positive impact on their own mental health or support others. Key Features of Mental Health Bundle CPD Accredited Course Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of Mental Health skills to succeed in today's competitive world. In this in-depth Mental Healthtraining course, you will develop the most in-demand Mental Health skills to kickstart your career, as well as upgrade your existing knowledge & skills. Mental Health Curriculum Course 01: Mental Health First Aid Course 02: Mental Health Course 03: Mental Health Law Course 04: Mental Health Nursing Course 05: Mental Health Self-Care Course 06: Parapsychology Course 07: Psychiatry Course 08: Child Psychology and Mental Health Development Course 09: Counselling Level 3 Course 10: Learning Disability Nurse and Mental Health Nursing Course 11: Play Therapy Course 12: Understanding Autism Level 3 Course 13: Diploma in Psychology Course 14: Anti Social Behaviour (ASB) Course 15: Child Psychology & Development Course 16: Positive Psychology Course 17: Level 3 Coaching & Mentoring Course Course 18: Cognitive Behavioural Therapy (CBT) Course 19: ADHD Awareness Course 20: Behaviour Support Worker Accreditation This Mental Health bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Mental Health basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Mental Health Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Ever wondered what it takes to be the calm in someone’s storm, the voice that helps steer people toward better health choices without sounding like a walking textbook? This Health Coach - CPDQS Accredited Bundle Course keeps it smart, focused, and perfectly structured for anyone looking to understand the art of guiding others toward better wellbeing—without the fluff. Whether it’s nutrition basics, lifestyle habits, or mental wellness, you’ll find clarity on what really works and why people need it. No over-the-top promises—just solid, well-explained insights delivered online with you in control. The health coaching field in the UK is expanding fast, with more people turning to personal support instead of one-size-fits-all advice. This course gives you the right blend of health knowledge, coaching strategies, and communication essentials to take meaningful steps into the wellness industry. It’s been built for learners who want quality information without the classroom chatter. Plus, with CPDQS accreditation, you know it’s recognised in the right circles. Whether you're exploring a new direction or building on what you already know, this bundle makes sure you’re not just reading—you’re actually learning something that sticks. Key Features of Health Coach Bundle CPD Accredited Health Coach Course Instant PDF certificate Fully online, interactive Health Coachcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Health Coach Bundle course to excel! To become successful in your profession, you must have a specific set of Health Coach skills to succeed in today's competitive world. In this in-depth Health Coachtraining course, you will develop the most in-demand Health Coach skills to kickstart your career, as well as upgrade your existing knowledge & skills. Health Coach Curriculum Course 01: Health and Social Care Course 02: Public Health Course 03: Care Planning and Record Keeping Course 04: Diabetes Awareness Course 05: Dyslexia Awareness Course 06: Maternity Care Assistant Course 07: Foster Care Training Course Course 08: End of Life Care Nursing Course 09: Basic Life Support Course 10: Understanding Autism Level 3 Course 11: Drug and Alcohol Awareness Course 12: Psychotherapy and Rehabilitation Counselling Course 13: Mental Health Nursing Course 14: Medical Law Course 15: Safe Handling of Medicines Course 16: Infection Prevention & Control: Health & Safety Consultant Course 17: Epidemic and Pandemic Disease Awareness Course 18: Personal Hygiene Course Course 19: Health and Safety Level 2 Course 20: Basic First Aid Accreditation This Health Coach bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Health Coach course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health Coach basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Health Coach Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

If you’ve ever found yourself listening to others, offering guidance, or wondering how people navigate life’s challenges, the Social Worker - CPDQS Accredited Bundle Course might just be your thing. This online course is designed for anyone who wants to understand the systems and support structures behind social care work. You’ll explore key areas like mental health, family dynamics, safeguarding, substance misuse, and more — all from your own home, with the flexibility to learn when it suits you. Whether you're looking to explore a new direction or aiming to add weight to your existing knowledge, this course gives you a strong foundation in the field of social work. With the growing demand for support workers across the UK — and average salaries ranging between £23,000 and £42,000 — this is a timely opportunity to gain insight into a sector that genuinely makes a difference. The course is accessible, jargon-free, and written in plain English, making it ideal for learners of all levels who want to engage with meaningful topics and pursue a rewarding role in social services. Key Features of Social Worker Bundle CPD Accredited Social Worker Course Instant PDF certificate Fully online, interactive Social Workercourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Social Worker Bundle course to excel! To become successful in your profession, you must have a specific set of Social Worker skills to succeed in today's competitive world. In this in-depth Social Workertraining course, you will develop the most in-demand Social Worker skills to kickstart your career, as well as upgrade your existing knowledge & skills. Social Worker Curriculum Course 01: Social Worker Course 02: Youth Work Diploma Level 3 Course 03: Mental Health Self-Care Course 04: Social Care Worker Course 05: Level 3 Coaching & Mentoring Course Course 06: Level 3 Diploma in Management and Leadership Course 07: Career Development Course 08: Anger Management Course 09: Positive Psychology Course 10: Life Coaching Course 11: Safeguarding Children: Internet Safety Course 12: Adult Social Care Course 13: Adverse Childhood Experiences and Cure Course 14: Substance Misuse Awareness Online Certification Course Course 15: Anti Social Behaviour (ASB) Course 16: Child Protection and Safeguarding Level 3 Course 17: Counselling Level 3 Course 18: Equality & Diversity Course 19: Cross-Cultural Awareness Training Course 20: How to Save Children from Abuse Accreditation This Social Worker bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Social Worker course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Social Worker basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Social Worker Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Duration 1 Days 6 CPD hours This course is intended for This course is for individuals who need to write clearly and concisely in a professional environment. Overview In this course, you will organize and write effective business documents. You will: Identify techniques to write effective business communication. Write electronic communication that is clear, concise, and appropriate in a business context. Apply the writing principles you have studied to specific business situations and learn to address the needs of a particular audience. Use your writing and diplomatic skills to create formal business letters. Use basic persuasive strategies that will allow you to plan and deliver effective proposals. Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact. Lesson 1: Writing Effective Business Communication Topic A: Write Strong Sentences Topic B: Organize Your Content Topic C: Analyze Your Audience Lesson 2: Writing Email and Other Electronic Communication Topic A: Write an Email Topic B: Write Instant Messages and Text Messages Lesson 3: Writing Common Business Documents Topic A: Write an Internal Announcement Topic B: Write a Routine Request Topic C: Write a Response to Routine Requests Topic D: Write a Complaint Topic E: Write a Positive Response to Customer Complaints Topic F: Write Bad-News Messages Lesson 4: Writing a Business Letter Topic A: Write a Business Letter Topic B: Write a Thank-You Letter Lesson 5: Writing Business Proposals Topic A: Persuade Your Audience Topic B: Write an Executive Summary Topic C: Use Visuals Additional course details: Nexus Humans Effective Business Writing (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Business Writing (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Speech & Language Therapy This exclusive Speech & Language Therapy Course provides learners with a comprehensive overview of the role of a Speech and Language Therapist, equipping you with the essential skills to advance your career. It includes speech science, speech anatomy, and the characteristics of speech in detail. This Speech & Language Therapy course will teach you how Speech and Language Therapists help children and adults with speech and language disorders, including swallowing, eating, and drinking issues. It covers the fundamentals of the speech chain model and walks you through the key stages of literacy and language development. This Speech & Language Therapy course includes case studies and practical exercises that will teach you how to assess your clients' needs, set long-term goals, and support them every step of the way to recovery using a variety of communication techniques. In addition, you will gain in-demand professional skills that will help you start your career successfully. Courses you will get: Course 01: Speech & Language Therapy Course 02: Child Protection and Risk Assessment Course 03: Advanced Diploma in Child Care Course 04: Attachment Theory in the Early Years Others benefit Included with Speech & Language Therapy course. Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Speech & Language Therapy course] Speech & Language Therapy Course Curriculum of Speech & Language Therapy Module 01: Speech & Language Therapy Module 02: Study of Communication Module 03: Components of Normal Speech, Language & Voice and Communication Disorders Module 04: Eating, Drinking and Swallowing Disorders Certification of Speech & Language Therapy After completing the Speech & Language Therapy course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Speech & Language Therapy After completing Speech & Language Therapy Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Speech & Language Therapy This Speech & Language Therapy course is ideal for anyone who wants to: Gain the skills needed to work in the teaching and childcare profession. Improve their speech therapy and language therapy skills. Make a career change and explore new career opportunities. Gain a formal, accredited qualification to improve their career opportunities. Requirements Speech & Language Therapy To enrol in this Speech & Language Therapy Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Speech & Language Therapy Course. Be energetic and self-motivated to complete our Speech & Language Therapy Course. Basic computer Skill is required to complete our Speech & Language Therapy Course. If you want to enrol in our Speech & Language Therapy Course, you must be at least 15 years old. Career path Speech & Language Therapy Opportunities in this Speech & Language Therapy field include: SEN Teaching Assistant SEN Teacher Language Tutor