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Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now Probably, the biggest threat businesses face today is fraud or money laundering. So, who commits those acts? Why? And how? You'll find all the answers in this Certificate in Anti Money Laundering (AML) training. It'll also show you how to prevent these acts and take necessary action being a professional. The Certificate in Anti Money Laundering (AML) course defines what money laundering is, its causes and its effects from a financial and economic perspective. Further, it shows how to find out suspicious transactions, report them and prevent money laundering cases following UK laws and policies. Also, you'll gain a complete idea about the roles and responsibilities of an anti-money laundering professional or AML specialist. Furthermore, the Certificate in Anti Money Laundering (AML) course incorporates knowledge of accounting and finance, business risk management, and other professional development areas. Hence, it will not only strengthen your knowledge and skills in those subject matters but add value to your resume to stand out to potential employers. Courses included in this Certificate in Anti Money Laundering (AML) Complete Bundle are as follows: Course 01: Anti Money Laundering Specialist Diploma Course 02: Introduction to Accounting Course 03: Level 3 Tax Accounting Course 04: Law and Contracts - Level 2 Course 05: Payroll Management Course Course 06: Xero Advisor Training Course 07: Compliance & Business Risk Management Course 08: GDPR Course 09: Microsoft Excel Level 3 Course 10: Time Management Course 11: Professional Bookkeeping Course After completing the Certificate in Anti Money Laundering Course, you will be able to - Define money laundering and understand the reasons behind it Explain anti-money laundering (AML) policies, AML KYC and AML compliance Familiar with the UK money laundering act and directives Identify suspicious conduct and transactions or financial activities Take necessary action to prevent money laundering and fraud Gain a thorough understanding of accounts, taxation, and financial reporting Conduct risk and compliance checks to identify potential financial risks Get to know about Payroll, XERO Accounting and Quickbooks software Gain level-3 proficiency in Microsoft excel for financial analysis Curriculum: Course 01: Anti Money Laundering Specialist (CAMS) Diploma Module 01: Introduction to Money Laundering What Is Money Laundering? Turning 'Bad' Money into 'Legitimate' Money Money Laundering All Around Us How Money Is Laundered Why AML Efforts Are Important The Three Stages of Money Laundering Module 02: Proceeds of Crime Act 2002 Introduction The Principal Offences Contained in Part 7 of POCA 2002 The Concealing Offence The Arranging Offence The Acquisition, Use and Possession Offence The Notion of Criminal Property Elements of Criminal Property Module 03: Development of Anti-Money Laundering Regulation Introduction The First Money Laundering Directive Terrorism legislation The Proceeds of Crime Act 2002 and Serious Organised Crime and money laundering offences under the Police Act 2005 Module 04: Responsibility of the Money Laundering Reporting Officer What Is A Money Laundering Reporting Officer? Who Can be Appointed as an MLRO? The Role of The Money Laundering Reporting Officer Module 05: Risk-based Approach Introduction What Is a Risk-Based Approach (RBA)? A Risk-Based Approach to Customer Due Diligence (CDD) How to Assess the Risk Profile of The Entity Client Demographic Services and Areas of Law Module 06: Customer Due Diligence What is Customer Due Diligence? Main Elements of a Customer Due Diligence Program Enhanced Due Diligence Enhanced Due Diligence for Higher-Risk Customers Module 07: Record Keeping The Purpose of Record-Keeping What Records Have to be Kept? Customer Identification Transactions Internal And External Reports Module 08: Suspicious Conduct and Transactions What is Suspicious Activity? What Is a Suspicious Transaction? Avoiding a National Reporting or Record-Keeping Requirement Module 09: Awareness and Training The Importance of Staff Awareness and Training The Core Obligations of Training Legal and Regulatory Obligations Staff Responsibilities The detailed curriculum of the Certificate in Anti Money Laundering (AML) bundle is given in the resources section. Certification: After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Certificate in Anti Money Laundering is for Students from any background Aspiring finance professionals Accounting professionals Finance and banking settings Anyone interested to learn about Anti Money Laundering Career path The Certificate in Anti-Money Laundering (AML) Course will prepare the students to succeed in their professional careers. Hence this course can ease your way to become - Fraud Investigator Journalism Police Detective Private Investigator Financial Analyst Risk Analyst Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Anti Money Laundering Specialist (CAMS) Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Happy Project Manager: Happiness at Work as Sustainable Competitive Advantage Research demonstrates that building and sustaining happiness at work leads to better organizational outcomes. This video will explore a model for assessing, enhancing, and sustaining happiness at work so that your projects have the greatest competitive advantage. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Happy Project Manager: Happiness at Work as Sustainable Competitive Advantage Research demonstrates that building and sustaining happiness at work leads to better organizational outcomes. This video will explore a model for assessing, enhancing, and sustaining happiness at work so that your projects have the greatest competitive advantage. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Leadership Principles for Projects Success We all need and thrive on successful projects. But what does it take to get there? This session outlines five simple yet powerful leadership principles which can help you pave the path to project success. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

From IT to All of It This video shares the success story of departmental and enterprise-level Project Management Offices (PMOs). The speaker describes how establishing a PMO at the departmental level (IT) helped her successfully establish an Enterprise Program Management Office (EPMO) in a large government organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Selecting the Right Projects Projects and more projects but which one(s) should we select? The project(s) that support our highest ranked business drivers, that we can do within in our financial and resource constraints. We will demonstrate techniques for project section. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Managing and Mitigating IT Risk through Best Practices in Service Management This video takes a look at a "coordinated risk assessment" exercise to analyze, assess, and mitigate risks. It brings together a confluence of risk management and IT service management to create a singular, robust risk management process. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Team Collaboration with SharePoint Are you a project manager with a team scattered around the globe? Are you using SharePoint just as a document repository? We will show you how to easily collaborate with your team by easily setting up a SharePoint site. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Use Program Management to Justify and Create PMOs The presentation is a case study on the use of program management practices to develop the business case for a Project Management Office (PMO), define the projects within the program, and manage and measure the benefits. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.