15257 Other courses in Windlesham delivered On Demand

Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Description: Blood-borne pathogens are microorganisms inside the human body which can cause a number of serious diseases through contamination. Employees who work in nursing, dentistry, laboratories or surgeries have an occupational risk of exposure to blood or other potentially hazardous bodily fluids. A comprehensive Blood-borne Pathogen Exposure Control Plan will help to protect these employees. This course provides an in-depth overview of Exposure Control Plans. The course will cover what the plan should entail, the step-by-step procedures surrounding exposure to blood borne pathogens in the workplace and how to introduce the plan to employees in training.   What you will learn: What a Bloodborne Pathogen Exposure Control Plan is and what it involves. How an effective Exposure Control Plan can save lives, prevent injuries and protect the health of employees. How to introduce a Control Plan to employees in training. What steps to take to reduce the risk of exposure to employees. What to do in the immediate aftermath of an exposure incident.   Benefits of Taking this Course You will learn about Blood-borne Pathogen Exposure Control and how to implement a successful plan in the workplace. Your staff will be better trained to work in an environment where there is a risk of exposure to blood-borne pathogens as a result of you taking this course. You will gain an insight into the dangers of blood-borne pathogens and why your workplace should have an Exposure Control Plan in place. You will learn the preventative measures to put in place to keep staff safe and reduce the risk of contamination. You will learn what to do in the event of a member of your team being exposed to potentially hazardous blood-borne pathogens.   Course Modules/Lessons Module 01: What are blood-borne pathogens? Module 02: What is an Exposure Control plan and Why do you Need one? Module 03: Preventative Measures Module 04: Vaccines Module 05: Post-exposure Procedures

Establishing an Enterprise PMO Creating a PMO is difficult, but there are special approaches you can use to successfully establish a structure for project, program and portfolio management (PPM) at an enterprise level. This session provides frameworks and lessons learned that will guide you in creating an enterprise PPM function within your organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Why Agile Practices Haven't Taken Over the World Yet Agile practices are without a doubt the most optimal way to handle any project, so why are organizations still dithering and trying to incorporate hybrid solutions? This video will help you understand the 5 major impediments that are preventing your organization from embracing Agile practices. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Why Agile Practices Haven't Taken Over the World Yet Agile practices are without a doubt the most optimal way to handle any project, so why are organizations still dithering and trying to incorporate hybrid solutions? This video will help you understand the 5 major impediments that are preventing your organization from embracing Agile practices. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Establishing an Enterprise PMO Creating a PMO is difficult, but there are special approaches you can use to successfully establish a structure for project, program and portfolio management (PPM) at an enterprise level. This session provides frameworks and lessons learned that will guide you in creating an enterprise PPM function within your organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Best Practices for Building Your Cross-Cultural Proficiency Join Christa Kirby for this presentation from IIL's International Project Management Day Online Conference discussing best practices for building your proficiency working with cross-cultural teams. This video covers best practices for leading both virtual and cross-cultural teams, touching on common pitfalls related to both. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Best Practices for Building Your Cross-Cultural Proficiency Join Christa Kirby for this presentation from IIL's International Project Management Day Online Conference discussing best practices for building your proficiency working with cross-cultural teams. This video covers best practices for leading both virtual and cross-cultural teams, touching on common pitfalls related to both. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Complexity and Innovation Working in complex project environments can be challenging, but innovation channels and approaches can help you achieve greater alignment with organizational strategy and higher probability of project and program success. This video will give you an understanding of complexity attributes and solutions to address complexity in project environments. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Tripwires, Murder Boards, and Premortems: The Xtremely Decisive PMO Recent decision-theory research has led to important discoveries and new best practices, with significant implications for project management and PMOs. This video explores practical techniques that can be used to improve project-related decisions and provide better recommendations to stakeholders and leadership. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.