2154 Other courses in Westergate delivered Live Online

Learn how to stop being a people pleaser and take care of yourself in our online event on 5th July 2024 at 9.30am to 12.30 BST. Understanding why Pleasing & Appeasing Others can be so addictive. Join us for an insightful online event where we delve into the reasons behind our tendency to constantly seek approval and validation from others. From understanding the roots of this behaviour to learning how to break free from these patterns, this session will offer valuable insights and strategies for personal growth and empowerment.

Duration 5 Days 30 CPD hours This course is intended for Implmentation Consultants, Business Users, IT Governance Experts, Compliance Managers Overview Discuss the purpose and business use of Process ControlDescribe key features and related harmonization topicsDescribe risk-based internal controlsConfigure Process Control customizing settings and those shared across GRCCreate and manage master dataDiscuss security and authorization requirementsImplement the Process Control solutionUse risk-managed financial compliance practicesPlan and process surveys and testsSet up and maintain Continuous MonitoringIntegrate and use Process Control with Policy ManagementDiscuss operational complianceAggregate deficienciesUse the harmonized reporting frameworkDescribe the use of custom-defined fields and document search This course offers hands-on configuration and implementation of SAP Process Control 10.1, as well as important concepts you will need to know in order to prepare for implementation and ongoing prevention of process risk. Enterprise Goverance, Riskl, and Compliance (eGRC) Risk-Based Approach to Managing Compliance Initiatives Integrated GRC Approach Governance Governance Overview Governance Using Process Control 10.1 Daily Business Use Harmonization Overview Harmonization Concepts Work Centers Setting Up an Entry Page Technical Landscape Configuration Requirements Customizing Central Tasks Shared Master Data and Reports Workflow Authorization Updates Process Control-Specific Customizing Create & Manage Master Data Master Data Overview Setting Up an Organization Hierarchy Setting Up the Account Group Hierarchy Setting Up the Central Process Hierarchy Setting Up the Indirect Entity-Level Control Hierarchy Harmonized Risk Model Uploading Master Data with MDUG Content Lifecycle Management Master Data Change Request Workflow Surveys and Manual Tests Survey and Test Overview Planner Overview Assessment Survey Manual Test Manual Test ? Offline Forms and Data Sheets Disclosure Survey Issue Remediation Risk-Managed Financial Compliance Risk-Based Financial Compliance Materiality Analysis Risk Assessment Control Risk Rating Test Strategy Risk Coverage Analysis Integration with SAP Audit Management Ad Hoc Issues Ad Hoc Issues Integration with SAP Fraud Management Policy Management Policy Management ? Overview Configuring Policy Management Policy Lifecycle Management Continuous Monitoring Continuous Monitoring ? Overview Continuous Monitoring ? Preconfiguration Creating a Data Source Creating a Business Rule Assigning Business Rules to a Control Scheduling a Continuous Monitoring Job Monitoring a Continuous Monitoring Job SAP Queries SAP BW Query Setting Up a Configurable Rule Subscenario Create a Programmed Rule ABAP Reports Process Integration Subscenario SoD Integration Web Service for Continuous Monitoring Event-Based Monitoring SAP HANA Views New CCM Content Upload Capabilities Operational Compliance Overview Operational Compliance Overview and Key Trends CAPA Operational Compliance-Specific Focus in CCM Closing Activies in an ICS Management Cycle Sign-Off Aggregation of Deficiencies Reporting Reports Overview Report Framework Harmonization Dashboard Overview Security & Authorization Security and Authorization ? Overview Authorization Configuration and Setup Implementation Scope and Approach Implementation Scope and Approach Establishing a Compliance Framework Configuring a Multi-Compliance Framework (MCF) Other Process Control Features Custom-Defined Fields Document Search

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and supervisors engaged in working with the Millennial generation workforce. Overview Upon successful completion of this course, participants will be able to define onboarding, discuss the characteristics of Millennials, and develop action plans for working with them. In this course, participants will learn to build an onboarding process that recognizes the challenges and strengths of the Millennial workforce. Getting Started Workshop Objectives Action Plan Purpose of Onboarding Start Up Costs Employee Anxiety Employee Turnover Realistic Expectations Practical Illustration Introduction Why Onboarding? Importance of Onboarding Making Employees Feel Welcome First Day Checklist Practical Illustration Millennials and Onboarding Who are Millennials? How Do Millennials Differ from Other Workers? Investiture Socialization ? Let Them Be Themselves! Informal Rather than Formal Onboarding Processes Practical Illustration Onboarding Checklist Pre-Arrival Arrival First Day First Week First Month Practical Illustration Engaging the Millennial Employee Create an Informal Program Engage Employees One-on-one The Role of Human Resources The Role of Managers Practical Illustration Following Up with the Millennial Employee Initial Check-In ? One-on-one Following up ? Regular, Informal Follow Ups Setting Schedules ? Millennials and Work-Life Mentoring and the Millennial Practical Illustration Setting Expectations with the Millennial Employee Define Requirements ? Provide Specific Instructions Identify Opportunities for Improvement and Growth Set Verbal Expectations Put It in Writing Practical Illustration Mentoring the Millennial Be Hands-On and Involved Serial Mentoring Be a Mentor, Not an Authority Figure Focus Millennia?s Exploratory Drive on Work Practical Illustration Assigning Work to the Millennial Employee Provide Clear Structure and Guidelines Provide Specific Benchmarks Set Boundaries and Provide Reality Checks Practical Illustration Providing Feedback Millennials Thrive on Feedback! Characteristics of Quality Feedback Informal Feedback Formal Feedback Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Millennial Onboarding training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Millennial Onboarding course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is designed for data analysts, business intelligence specialists, developers, system architects, and database administrators. Overview Skills gained in this training include:The features that Pig, Hive, and Impala offer for data acquisition, storage, and analysisThe fundamentals of Apache Hadoop and data ETL (extract, transform, load), ingestion, and processing with HadoopHow Pig, Hive, and Impala improve productivity for typical analysis tasksJoining diverse datasets to gain valuable business insightPerforming real-time, complex queries on datasets Cloudera University?s four-day data analyst training course focusing on Apache Pig and Hive and Cloudera Impala will teach you to apply traditional data analytics and business intelligence skills to big data. Hadoop Fundamentals The Motivation for Hadoop Hadoop Overview Data Storage: HDFS Distributed Data Processing: YARN, MapReduce, and Spark Data Processing and Analysis: Pig, Hive, and Impala Data Integration: Sqoop Other Hadoop Data Tools Exercise Scenarios Explanation Introduction to Pig What Is Pig? Pig?s Features Pig Use Cases Interacting with Pig Basic Data Analysis with Pig Pig Latin Syntax Loading Data Simple Data Types Field Definitions Data Output Viewing the Schema Filtering and Sorting Data Commonly-Used Functions Processing Complex Data with Pig Storage Formats Complex/Nested Data Types Grouping Built-In Functions for Complex Data Iterating Grouped Data Multi-Dataset Operations with Pig Techniques for Combining Data Sets Joining Data Sets in Pig Set Operations Splitting Data Sets Pig Troubleshoot & Optimization Troubleshooting Pig Logging Using Hadoop?s Web UI Data Sampling and Debugging Performance Overview Understanding the Execution Plan Tips for Improving the Performance of Your Pig Jobs Introduction to Hive & Impala What Is Hive? What Is Impala? Schema and Data Storage Comparing Hive to Traditional Databases Hive Use Cases Querying with Hive & Impala Databases and Tables Basic Hive and Impala Query Language Syntax Data Types Differences Between Hive and Impala Query Syntax Using Hue to Execute Queries Using the Impala Shell Data Management Data Storage Creating Databases and Tables Loading Data Altering Databases and Tables Simplifying Queries with Views Storing Query Results Data Storage & Performance Partitioning Tables Choosing a File Format Managing Metadata Controlling Access to Data Relational Data Analysis with Hive & Impala Joining Datasets Common Built-In Functions Aggregation and Windowing Working with Impala How Impala Executes Queries Extending Impala with User-Defined Functions Improving Impala Performance Analyzing Text and Complex Data with Hive Complex Values in Hive Using Regular Expressions in Hive Sentiment Analysis and N-Grams Conclusion Hive Optimization Understanding Query Performance Controlling Job Execution Plan Bucketing Indexing Data Extending Hive SerDes Data Transformation with Custom Scripts User-Defined Functions Parameterized Queries Choosing the Best Tool for the Job Comparing MapReduce, Pig, Hive, Impala, and Relational Databases Which to Choose?

Duration 3 Days 18 CPD hours This course is intended for The Foundation course is designed for individuals who want to gain an overview of Business Analysis (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding of business analysis principles and techniques. Key areas are: the role and competencies of a business analyst strategy analysis business system and business process modelling stakeholder analysis investigation and modelling techniques requirements engineering business case development The business analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered. The Foundation Seminar gives a good introduction to the spectrum of this responsibility. Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Analysis Structure and Benefits of Business Analysis Foundation Exam Details Business Analysis Certification Scheme What is Business Analysis? Intent and Context Origins of business analysis The development of business analysis The scope of business analysis work Taking a holistic approach The role and responsibilities of the business analyst The competencies of a Business Analyst Personal qualities Business knowledge Professional techniques The development of competencies Strategy Analysis The context for strategy The defiition of strategy Strategy development External environmental analysis Internal invironmental analysis SWOT analysis Executing strategy Business Analysis Process Model An approach to problem solving Stages of the business analysis process model Objectives of the process model stages Procedures for each process model stage Techniques used within each process model stage Investigation Techniques Interviews Observation Workshops Scenarios Prototyping Quantitative approaches Documenting the current situation Stakeholder Analysis and Management Stakeholder categories and identification Analysing stakeholders Stakeholder management strategies Managing stakeholders Understanding stakeholder perspectives Business activity models Modelling Business Processes Organizational context An altrnative view of an organization The organizational view of business processes Value propositions Process models Analysing the as-is process model Improving business processes (to-be business process) Defining the Solution Gab analysis Introduction to Business Architecture Definition to Business Architecture Business Architecture techniques Business and Financial Case The business case in the project lifecycle Identifying options Assessing project feasibility Structure of a business case Investment appraisal Establishing the Requirements A framework for requirements engineering Actors in requirements engineering Requirements elicitation Requirements analysis Requirements validation Documenting and Managing the Requirements The requirements document The requirements catalogue Managing requirements Modelling the Requirements Modelling system functions Modelling system data Delivering the Requirements Delivering the solution Context Lifecycles Delivering the Business Solution BA role in the business change lifecycle Design stage Implementation stage Realization stage

Duration 1 Days 6 CPD hours This course is intended for This course is for individuals who need to write clearly and concisely in a professional environment. Overview In this course, you will organize and write effective business documents. You will: Identify techniques to write effective business communication. Write electronic communication that is clear, concise, and appropriate in a business context. Apply the writing principles you have studied to specific business situations and learn to address the needs of a particular audience. Use your writing and diplomatic skills to create formal business letters. Use basic persuasive strategies that will allow you to plan and deliver effective proposals. Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact. Lesson 1: Writing Effective Business Communication Topic A: Write Strong Sentences Topic B: Organize Your Content Topic C: Analyze Your Audience Lesson 2: Writing Email and Other Electronic Communication Topic A: Write an Email Topic B: Write Instant Messages and Text Messages Lesson 3: Writing Common Business Documents Topic A: Write an Internal Announcement Topic B: Write a Routine Request Topic C: Write a Response to Routine Requests Topic D: Write a Complaint Topic E: Write a Positive Response to Customer Complaints Topic F: Write Bad-News Messages Lesson 4: Writing a Business Letter Topic A: Write a Business Letter Topic B: Write a Thank-You Letter Lesson 5: Writing Business Proposals Topic A: Persuade Your Audience Topic B: Write an Executive Summary Topic C: Use Visuals Additional course details: Nexus Humans Effective Business Writing (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Business Writing (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives. This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling. This course will help participants: Develop core sales skills such as building rapport, questioning and presenting benefits Identify the roles and goals of key contacts and recognize the importance of consultative selling Understand how to achieve sales by uncovering needs, matching benefits and promoting value Understand how to structure and control a customer interaction and set clear objectives for each account Develop techniques for handling objections, questions and staying positive Master the art of closing a sale and gaining agreement Understand tactical selling and how to build multiple contacts and relationships Develop skill and confidence in selling to both new prospects and existing customers 1 Consultative selling - key principles for success Recognise the importance of consultative selling and being client-focused Build the right processes to achieving sales targets - questions before features Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing 2 Consultative sales call skills How best to structure and control a customer meeting or call to be client-centric: Four Cs The importance of setting clear objectives for each call and account Setting the agenda and pre-call preparation Planning sessions 3 Your mission, message and meaning - comparative advantage Defining sales messages and USPs; positioning value and quality not price Knowing your target product and services and their value to the customer Understanding your customers buying role and qualifying the opportunity 4 An effective sales meeting - part 1 Opening the sales interview - and building rapport Gaining and retaining the full attention of the customer Probing and identifying real needs using effective sales questions Planning and practice sessions for consultative selling 5 An effective sales meeting - part 2 Matching customer needs and wants to products and services available Presenting your product or service using features, advantages, and benefits Recognising and responding to buying signals and other sales opportunities Planning and practice sessions 6 Closing the sale successfully Anticipating objections and seeing them as positives, including price objections Handling objections using proven methods and models How and when to ask for the sale professionally Follow up and follow-through Planning and practice sessions

Where should management effort be directed? In controlling costs and ensuring proper engineering in live projects? - yes, of course, but true cost control comes by understanding, eliminating and minimising risk prior to a business committing any funds. This course studies the stages required for practical financial and business appraisals of projects and capital expenditure. This course has two primary objectives: To impart the knowledge and skills required to ensure as risk-free as possible expenditure of that scarce resource, cash - the investors', governments' or shareholders' money must not be squandered To improve the quality of the appraisal process in the widest sense - demonstrating how the process of project and capital expenditure appraisal can be used to dramatically improve cost control and deliver as risk-free as possible expenditure As a result of the course, participants will be able to: Understand the economics of appraisal Be in control of their projects from the start Understand the economics of their projects - and devise the most appropriate mode Carry out sensitivity analysis and identify risk Improve their methods of appraisal and approach Focus on the risk areas and take out risk and control costs before they over-run The benefits of attending this course will be demonstrable from day one. Thorough appraisals and risk assessment follow through to success in project management and detailed cost control and project management. 1 Introduction Why appraise? Taking risk out of investment The short- and long-term results of not appraising business expenditure 2 Developing an appraisal process The process - overall and stage-by-stage objectives Understand business and technical risks Manage resources and time Do you invest enough time and effort at this stage? Take out the risks - control costs before you are committed to contracts and action Checklists 3 Appraisal arithmetic Review of the arithmetic of appraisalThe time value of moneyThe effects of different interest or required ratesThe effects of inflation (or deflation) in prices and costs Understanding the economics of appraisal is essential 4 Appraisal measures Meaning and use of appraisal measures Identifying the most appropriate measures for your particular business Payback Discounted cash flow measures - NPV and IRR Other measures - FW, AW, Profitability Index The meaning of the measures and their application in practice 5 Cost benefit analysis The effect on decision-making of more intangible benefits Cost benefit analysis Ensuring costs are genuine Measuring intangible benefits Environmental issues Consideration of intangible benefits in the appraisal decision-making process 6 Developing appropriate models Developing models - examples of spreadsheet models and measures for many different situations Modelling investment opportunities - summarising outcomes Sensitivity analysis - identifying, quantifying and taking out risk 7 Developing an appraisal process The process - managing risk from the outset Using the process in risk management, negotiating and project management Take out risk by thoroughly knowing your project - developing your own process

Hospitality - Concierge Course Overview: This comprehensive course on Concierge Services equips learners with the essential skills and knowledge required to excel in the hospitality industry. Covering a range of concierge services, from customer care to handling emergency situations, it offers valuable insights into the role of a concierge within various service sectors. Learners will gain a thorough understanding of the necessary skills and principles to provide high-quality service, helping them build a solid foundation for a career in hospitality. By the end of the course, learners will have developed the competencies needed to operate efficiently and professionally within the dynamic environment of hotel and hospitality services. Course Description: The "Hospitality - Concierge" course provides a thorough exploration of the concierge service industry. It covers essential topics, including the various types of services offered by concierges, the required skills for success, and key principles for running a concierge service business. Learners will gain a deep understanding of customer service and the etiquettes required in a professional concierge environment. The course also prepares learners for managing emergency situations in the hospitality industry, ensuring they are well-equipped to handle any challenges that may arise. By completing this course, learners will be prepared for roles in customer service, hotel management, and other areas within hospitality, ensuring a high standard of service in their future careers. Hospitality - Concierge Curriculum: Module 01: Understanding the Service Module 02: Types of Concierge Services Module 03: Necessary Skills for Any Concierge Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality. Professionals aiming to develop customer service and management skills. Beginners with an interest in concierge services or hotel management. Anyone looking to enhance their understanding of the hospitality sector. Career Path: Hotel Concierge Hospitality Customer Service Representative Front Desk Supervisor Concierge Manager Event Coordinator Travel and Tourism Industry Professional

Functional Skills - IT Course Overview: The "Functional Skills - IT" course is designed to provide learners with a comprehensive understanding of essential IT concepts and skills. It covers a wide range of topics, from the basic components of information technology to more advanced areas such as networking, security, and cloud computing. This course is ideal for individuals seeking to enhance their IT skills for personal or professional development. Learners will gain a strong foundation in IT principles, which will support them in various workplace environments and allow them to apply their knowledge to real-world scenarios. Course Description: This course covers fundamental IT concepts, including the core components of information technology, hardware, software applications, and operating systems. Learners will explore topics such as networking, security, database management, and virtualisation. The course also includes an in-depth look at enterprise-level IT systems, traffic flow, and storage solutions. By the end of the course, learners will have a solid understanding of how IT systems are designed, implemented, and managed. They will gain the skills necessary to work effectively in diverse IT roles, enabling them to confidently support organisational IT needs. Functional Skills - IT Curriculum: Module 01: Introduction Module 02: Information Technology Module 03: Components of IT Module 04: Hardware Module 05: Operating System Module 06: Application/Software Module 07: Networking Module 08: Security Module 09: Traffic Flow & Enterprise Level IT Components Module 10: Storage Module 11: Database Module 12: Virtualisation & Cloud Module 13: Management & Other IT Jobs (See full curriculum) Who is this course for? Individuals seeking to develop a strong understanding of IT principles. Professionals aiming to enhance their technical skills for career progression. Beginners with an interest in information technology and related fields. Those looking to pursue a career in IT management, networking, or support roles. Career Path IT Support Technician Network Administrator Systems Analyst IT Manager Cloud Solutions Specialist Database Administrator IT Consultant Cybersecurity Specialist