Course Overview This comprehensive Level 5 course is designed to empower aspiring and current training professionals with the knowledge, techniques, and confidence to coach and mentor other trainers towards excellence. "Train the Trainer Coach: Trainer's Guide to Growth & Excellence" offers an in-depth exploration of modern training principles, coaching methodologies, and leadership strategies specifically tailored for those responsible for developing trainers within organisations. The programme focuses on structured learning, reflective practice, and strategic development—equipping learners with the ability to build impactful training environments and promote a culture of continuous improvement. Upon completion, learners will be able to support trainer performance, implement quality training systems, and lead professional growth initiatives within learning and development settings. Course Description This advanced training programme delves into the art and science of coaching trainers, providing a strategic approach to building trainer capacity and fostering excellence in learning delivery. Learners will explore key areas including adult learning theory, coaching psychology, feedback models, training evaluation, and performance enhancement. The course encourages analytical thinking and self-awareness, allowing participants to reflect on their own coaching style while developing frameworks to guide and support others. Whether you're managing a team of in-house trainers or aspiring to take on leadership roles in learning and development, this course provides a structured pathway to help you elevate the effectiveness of training programmes. Learners will also develop their skills in strategic planning, talent development, and fostering engagement across diverse learning cohorts. Course Modules: Module 01: Train the Trainer Coach: Complete Guide to Coaching Trainers (See full curriculum) Who is this course for? Individuals seeking to become coaching-focused training professionals. Professionals aiming to support the development of trainers within organisations. Beginners with an interest in coaching, mentoring, or learning and development. Training managers and HR personnel responsible for upskilling training teams. Career Path Learning and Development Coach Training Manager Corporate Trainer Development Lead Learning Consultant Organisational Development Specialist
Course Overview The Traffic Marshal course is designed to equip learners with the essential knowledge required to operate safely and effectively in environments where vehicle and pedestrian movement must be coordinated. Covering key principles of traffic control, risk assessment, and vehicle signalling, this course aims to enhance site safety and improve communication between vehicle operators and marshals. Learners will gain insight into traffic management systems and reversing procedures, allowing them to perform their role with confidence and competence. By the end of the course, participants will understand the legal responsibilities and health and safety standards associated with traffic marshalling. This training provides a recognised foundation for those looking to work in construction, logistics, and other vehicle-heavy environments. Course Description This course delves into the core responsibilities of a Traffic Marshal, offering a structured approach to traffic management and safety awareness. Through comprehensive learning modules, participants will explore the processes involved in directing vehicles, managing temporary traffic setups, and identifying potential hazards. Emphasis is placed on reversing techniques, vehicle signalling, and conducting traffic risk assessments in line with current health and safety guidelines. Learners will also examine how to support site operations by ensuring compliance with regulatory practices. Ideal for both newcomers and professionals, this course delivers essential training that aligns with industry expectations for safe vehicle movement and operational coordination in diverse workplace settings. Course Modules Module 01: Introduction to Traffic Marshalling Module 02: Traffic Management Module 03: Temporary Traffic Control Module 04: Traffic Risk Assessment Module 05: Vehicle Signaling Module 06: Reversing Vehicles Module 07: Health and Safety (See full curriculum) Who is this course for? Individuals seeking to work in vehicle coordination and site logistics. Professionals aiming to enhance safety knowledge for construction or industrial environments. Beginners with an interest in site safety and traffic control operations. Employers requiring qualified staff to manage vehicle movement on-site. Career Path Traffic Marshal Site Safety Officer Construction Site Coordinator Logistics Supervisor Vehicle Banksman Health and Safety Assistant
Course Overview This Sexual Harassment Awareness Training is designed to equip individuals with the knowledge and skills to recognise, address, and prevent sexual harassment in the workplace. Covering key concepts, legal frameworks, and organisational responsibilities, the course provides essential insights into maintaining a respectful and safe work environment. Participants will gain a thorough understanding of what constitutes sexual harassment, how to identify it, and how to manage such situations effectively. By completing this course, learners will be better prepared to contribute to a respectful and legally compliant workplace culture. Course Description This course delves into various aspects of sexual harassment, from definitions to workplace implications, and legal frameworks. It covers the different forms of harassment, employee rights, and employer obligations. Learners will explore how to effectively address and prevent incidents of harassment, ensuring worker protection through robust policies and procedures. The course also covers the process of dealing with incidents, including mediation and the aftermath, helping individuals recognise the importance of fostering a safe, respectful work environment. Upon completion, learners will have the skills to proactively contribute to creating a harassment-free workplace. Course Modules Module 01: What is Sexual Harassment? Module 02: Sexual Harassment in the Workplace Module 03: The Law and Sexual Harassment Module 04: Addressing Sexual Harassment Module 05: Worker Protection Module 06: Prevent Sexual Harassment at Work Module 07: Policies and Procedures Module 08: How to Deal with Sexual Harassment in the Workplace? Module 09: Mediation and the Aftermath (See full curriculum) Who is this course for? Individuals seeking to understand workplace dynamics and employee rights. Professionals aiming to enhance their knowledge of workplace law and ethical practices. Beginners with an interest in workplace relations and human resources. Any other individual interested in fostering a respectful workplace environment. Career Path HR Manager Equality and Diversity Officer Workplace Health and Safety Specialist Legal Advisor (Employment Law) Corporate Trainer or Consultant
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is individuals who administer and maintain SQL Server databases. These individuals perform database administration and maintenance as their primary area of responsibility, or work in environments where databases play a key role in their primary job. The secondary audiences for this course are individuals who develop applications that deliver content from SQL Server databases. Overview After completing this course, you will be able to: Authenticate and authorize users Assign server and database roles Authorize users to access resources Use encryption and auditing features to protect data Describe recovery models and backup strategies Backup and Restore SQL Server databases Automate database management Configure security for the SQL Server agent Manage alerts and notifications Managing SQL Server using PowerShell Trace access to SQL Server Monitor a SQL Server infrastructure Troubleshoot a SQL Server infrastructure Import and export data This course will provide training in how to administer and maintain SQL Server, Azure SQL Database and other cloud-based SQL Server databases. IT professionals who work in environments where databases play a key role in their job will find this material useful. By using demonstrations and hands-on lab exercises, students will learn to carry out these important tasks. This course covers content that was in retired Microsoft Course 20764: Administering a SQL Database Infrastructure. 1 - Creating advanced functions Lesson 1: Converting a command into an advanced function Lesson 2: Creating a script module Lesson 3: Defining parameter attributes and input validation Lesson 4: Writing functions that accept pipeline input Lesson 5: Producing complex pipeline output Lesson 6: Using comment-based Help Lesson 7: Using Whatif and Confirm parameters 2 - Using Microsoft .NET Framework and REST API in Windows PowerShell Lesson 1: Using .NET Framework in PowerShell Lesson 2: Using REST API in PowerShell 3 - Writing controller scripts Lesson 1: Understanding controller scripts Lesson 2: Writing controller scripts with a user interface Lesson 3: Writing controller scripts that create reports 4 - Handling script errors Lesson 1: Understanding error handling Lesson 2: Handling errors in a script 5 - Using XML, JSON, and custom-formatted data Lesson 1: Working with XML formatted data Lesson 2: Working with JSON formatted data Lesson 3: Working with custom-formatted data 6 - Enhancing server management with Desired State Configuration and Just Enough Administration Lesson 1: Implementing Desired State Configuration Lesson 2: Implementing Just Enough Administration 7 - Analyzing and debugging scripts Lesson 1: Debugging in Windows PowerShell Lesson 2: Analyzing and debugging an existing script 8 - Understanding Windows PowerShell Workflow Lesson 1: Understanding Windows PowerShell Workflows Lesson 2: Running Windows PowerShell Workflows
Duration 3 Days 18 CPD hours This course is intended for This class is ideal for business users - the people who need to learn what's possible with Salesforce functionality across the suite of products, but aren't necessarily responsible for managing the application. If you're a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis 'super user,' this class is just what you need to better understand the business value of the Salesforce Platform. Overview Describe the primary business value of each major Salesforce Cloud. Manage users and data. Manage basic org configuration. Create email templates. Create reports and dashboards. Apply and champion Chatter. Understand the Salesforce implementation and maintenance lifecycle. Extend Salesforce functionality beyond basic configuration. Explore what?s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you?ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment. Introduction Understand How Salesforce Works Explore Salesforce Applications Review Salesforce Organization Data Access and Security Control Org Access Manage Who Views and Modifies Objects Unlock Access to Records Share Access to Records Lock Down Individual Fields User Management and Troubleshooting Create New Users Troubleshoot Login, Record Access, and Field Visibility Issues Salesforce Customizations Think About Your Implementation Explore Custom Fields, Picklists, Page Layouts, and Record Types Create Email Templates Business Processes Automation Review Validation Rules Review Assignment and Escalation Rules Review Web-to-Lead and Entitlements Review Lightning Process Builder and Workflow Review Approval Processes and Visual Workflow Reports Explore the Reports Tab, Folders, and Formats Explore the Report Builder Summarize Your Data Dashboards and Data Insights Get More Insight from Your Data Visualize Your Data with Dashboards Create Your Analytics Strategy Everyday Salesforce Collaborate with Chatter, Groups, and Communities Share Feedback with Chatter Answers and Ideas Go Mobile with Salesforce1 Make Salesforce Part of Your Day Data Management Create a Data Migration Strategy Ensure Data Quality Extending Salesforce Drive a Salesforce Implementation Customize Salesforce Using Custom Objects, Apps, and the Salesforce AppExchange Build It Yourself Wrap-up and Certification Review the Certification Process and Resources
Duration 3 Days 18 CPD hours This course is intended for This course is intended for a programmer or web developer who is new to mobile app development in iOS. The student has experience using a computer running Mac OS X and developing applications or websites using object-oriented programming languages and tools, but may not have experience using the languages and tools specific to the iOS development environment. Overview In this course, you will develop, test, and package applications for devices that run the iOS operating system, including iPad and iPhone. You will: •Use Xcode to create and run an iOS application. •Write Objective-C code to enable iOS app user interface elements to interact with users. •Identify and describe common iOS design patterns and user interface standards. •Lay out and program apps to provide navigation among multiple views. •Access data from various locations, including app resources, user preferences, private app storage, and web services. •Enable an app to present graphics and multimedia. •Enable an app to interact well with other apps, the iOS system, and the mobile device it runs on. •Debug an app and implement runtime error handling. •Prepare an app for release, including configuration to support internationalization, and to run on multiple devices and different screen dimensions. This Logical Operations courseware is no longer available on the LO Store, but can be purchased by phone orderIn this course, students will learn how to develop and publish iOS apps, focusing on developing business apps for iPhones and iPads. Using Xcode to Develop an iOS App Set Up and Configure Xcode Create an App Project Create a User Interface Run an App in Simulator Programming in the iOS Development Environment Write Code to Handle User Interaction Organize and Maintain Code Use Predefined Classes Identifying Design Requirements for iOS Apps Design an App to Meet User Expectations iOS Design Patterns and Templates Implementing Multiple View Navigation Create an iOS App with Multiple Views Add a Custom View Controller Class Show Temporary Views Working with Data Select an Appropriate Data Storage Approach Load App Data from Property Lists Access Web Data and Services Store and Retrieve Preferences Working with Graphics and Media Load Graphic Images Draw Graphics Through Code Add Animation Effects Integrating with the App Ecosystem Manage App State Changes Map a Location Support Multiple Devices and Orientations Making Code More Robust and Maintainable Debug an App in Xcode Write Code to Handle Runtime Errors Finalizing an App Enable an App to Support Multiple Languages Prepare an App for Release
These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework
Duration 5 Days 30 CPD hours This course is intended for This class is targeted towards the professional developer new to HTML, self-taught HTML developers, graphics designers and those new to HTML development. Overview After completing this course, you will be able to: Create HTML5 compliant web pages. Test and validate HTML and CSS code. Create CSS for style pages. Work with experimental vendor prefixes. Work with fonts and CSS font effects. Work with color and color tools. Layout pages and content using DIVs, iFrames and Tables. Add and format images and CSS sprites. Create HTML5 forms. Embed and manage video and audio content. This course is an in-depth hands-on study of HTML5, CSS3 and modern web and mobile development. The course includes detailed hands-on labs and Q&A labs. The labs include multiple projects, including one beginning to end web site.This material updates and replaces course Microsoft course 20480 which was previously published under the title Programming in HTML5 with JavaScript and CSS3. Module 1: A Brief History of HTML and the Web Welcome! History Details, Details, Details? The Life of a Web Page HTTP Status Codes Definitions Most Important Things to Know as a Web Developer Module 2: Core HTML Elements HTML and CSS Editors Text, Spaces and Tabs Working with Tags Attributes Comments Non-Standard Tags Every Page Includes? File Extensions Core Page Elements Nesting Testing HTML HTML and Text Module 3: Cascading Style Sheets Before CSS With CSS Cascading Style Sheets (CSS) Adding CSS to a Page Order of CSS Processing Experimental Vendor Prefixes CSS Units The CSS Box Mode Module 4: Fonts and Text Fonts CSS for Text CSS Text Ticks! Working with Lists Upgrading and to Windows 7 Module 5: Colors and Backgrounds Specifying Colors Applying Colors Gradients Module 6: Anchors and Hyperlinks HTML and CSS Hyperlinks with Images and Other Objects Buttons Module 7: Page Layout Page Layout Options Tables for Data DIVs Float SPAN HTML 5 DIV-like Tags IFRAMES Module 8: Images Favicon Preparing Images Image Files The IMG Tag Background Images Image Best Practices CSS Sprites Module 9: HTML Forms A Basic Form POST vs. GET name vs. id Basic Form Elements Basic Form Attribute Select Uploading Files HTML 5 Form Enhancements DataList Module 10: Multimedia Video and Audio HTML 5 Video CSS JavaScript Audio Hosting Videos in the Cloud Working with Animated GIFs
Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan