2178 Organisational Skills courses

The HR Administrator Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This HR Administrator Course consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 01: Introduction to Human Resource Introduction to Human Resources 00:20:00 Module 02:Employee Recruitment and Selection Procedure Employee Recruitment and Selection Procedure 00:35:00 Module 03: Employee Training and Development Process Employee Training and Development Process 00:24:00 Module 04: Performance Appraisal Management Performance Appraisal Management 00:22:00 Module 05: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 06: Business Etiquette Business Etiquette 00:20:00 Module 07: Business Telephone Skills Business Telephone Skills 00:20:00 Module 08: Organising Meeting and Conferences Organising Meeting and Conferences 00:26:00 Module 09: Time Management Time Management 00:36:00 Module 10: Business Writing Skills Business Writing Skills 00:12:00 Module 11:Organisational Skills Organisational Skills 00:26:00 Module 12: Communication Skills Communication Skills 00:26:00 Mock Exam Mock Exam - HR Administrator 00:20:00 Final Exam Final Exam - HR Administrator 00:20:00 Assignment Assignment - HR Administrator 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on School Receptionist will deepen your understanding on this topic.After successful completion of this course you can acquire the required skills in this sector. This School Receptionist comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this School Receptionist. It is available to all students, of all academic backgrounds. Requirements Our School Receptionist is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skill set will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 10 sections • 10 lectures • 03:23:00 total length •Introduction to Reception and Receptionist: 00:26:00 •Introduction to School Administration: 00:12:00 •Types of Schools in the UK: 00:15:00 •Safety and Maintenance As an Administrator: 00:08:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Organisational Skills: 00:25:00 •Communication Skills: 00:25:00 •Customer Service: 00:16:00 •Self-Management and Dealing with Stress: 00:13:00

Overview This comprehensive course on Performance Coaching will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Performance Coaching comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Performance Coaching. It is available to all students, of all academic backgrounds. Requirements Our Performance Coaching is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 14 lectures • 05:26:00 total length •Introduction to Performance Coaching: 00:15:00 •The Coach/Client Relationship: 00:19:00 •Coaching and Mentoring Models: 01:02:00 •Ethical Aspects of Coaching and Mentoring: 00:34:00 •Effective Communication Skill: 00:23:00 •Personal Skills: 00:22:00 •Management Skills: 00:25:00 •Organisational Skills: 00:22:00 •Motivation and Mindset: 00:24:00 •Key Themes of NLP: 00:21:00 •The Relationship Between Stress and Performance: The Inverted-U Theory: 00:18:00 •Leadership Under Pressure: 00:17:00 •Setting Up as a Coach: 00:24:00 •Assignment - Performance Coaching: 00:00:00

Register on the Business Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Business Management is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Business Management Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Business Management, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Business Management Introduction to Business Management 00:25:00 Module 02: Operations Management Operations Management 00:24:00 Module 03: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 04: Strategic Analysis and Product Scope Strategic Analysis and Product Scope 00:28:00 Module 05: Project Management Project Management 00:19:00 Module 06: Business Development and Succession Planning Business Development and Succession Planning 00:24:00 Module 07- Business Process Management Business Process Management 00:28:00 Module 08: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 09: Performance Management Performance Management 00:18:00 Module 10: Management of Cash and Credit Management of Cash and Credit 00:19:00 Module 11: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 12: Quality Management Quality Management 00:21:00 Module 13: Communication Skills Communication Skills 00:25:00 Module 14: Business Environment Business Environment 00:16:00 Module 15: Organisational Skills Organisational Skills 01:16:00 Module 16: Negotiation Techniques Negotiation Techniques 00:16:00 Module 17: Human Resource Management Human Resource Management 00:19:00 Module 18: Motivation and Counselling Motivation and Counselling 00:19:00 Module 19: Customer Service Customer Service 00:16:00 Module 20: Time Management Time Management 00:40:00 Module 21: Conflict Management Conflict Management 00:14:00 Assignment Assignment - Business Management 00:00:00 Recommended Materials Workbook - Business Management 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** Running a hotel isn’t just about fluffed pillows and fancy receptions. It’s a mix of smart thinking, smooth operations, and keeping guests happy — even when the coffee machine breaks down. The Hotel Management Diploma - Level 2, 3, 4 & 5 (QLS Endorsed Complete Career Bundle) Course gives you the knowledge to understand how hotel businesses actually work — from the front desk to the back office. Whether it’s managing staff, looking after finances, or getting those review stars up, this course covers the theory that keeps hotels moving day and night.You’ll explore everything from hospitality law to housekeeping strategy, food services to marketing tricks hotels use to stay booked all year. Delivered fully online, it’s flexible, detailed and designed for anyone looking to get ahead in hotel management without flipping mattresses or folding towels. Whether you're new to the scene or looking to update your knowledge, this all-in-one learning path puts the business side of hotels under the microscope — without the fluff. Hotel Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Hotel Management at QLS Level 4 Course 02: Diploma in Hotel Management and Catering Service at QLS Level 5 Course 03: Award in Event Management at QLS Level 2 Course 04: Diploma in British Cleaning Training at QLS Level 5 Course 05: Diploma in Food Hygiene and Safety at QLS Level 3 Course 06: Diploma in Facilities Management at QLS Level 5 Course 07: Diploma in Wedding Planner at QLS Level 5 Course 08: Award in Equality, Diversity and Inclusion (EDI) at QLS Level 2 Course 09: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 10: Diploma in Office Skills & Receptionist at QLS Level 5 Learning Outcomes Master financial reporting for informed decision-making. Execute efficient event management strategies. Demonstrate proficiency in business and management principles. Navigate the complexities of facilities management confidently. Ensure corporate compliance and mitigate risks effectively. Champion equality, diversity, and inclusion in various contexts. Hone office administration and organisational prowess. Attain advanced skills in office management and reception duties. Cultivate a strategic approach to corporate risk management. Apply comprehensive knowledge in the dynamic field of hotel management. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Imagine a world where every guest experience is not just a stay but a memorable symphony of luxury, efficiency, and satisfaction. Our comprehensive bundle is designed to empower you with the essential skills and knowledge needed to navigate the intricate landscape of hotel management seamlessly. Immerse yourself in a dynamic learning journey that encompasses various facets of the hospitality and business realms. From honing your financial reporting skills to mastering corporate compliance, our bundle offers a diverse curriculum designed to equip you with a multifaceted skill set. Explore the intricacies of facilities management, dive into the art of event management, and embrace the principles of equality, diversity, and inclusion. This bundle goes beyond conventional education, fostering an environment where you cultivate essential office administration and organisational skills. Elevate your expertise in business and management, preparing yourself for a career that spans across industries. Develop a nuanced understanding of corporate risk management, navigate the nuances of office skills, and emerge as a professional with a robust foundation in various disciplines. Whether you aspire to thrive in the bustling world of hotel management or seek a rewarding position in the corporate landscape, our Bundle propels you towards success. Certificate Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in hospitality and business. Professionals seeking a diverse skill set for career advancement. Those aiming for roles in financial reporting and facilities management. Individuals interested in event management and corporate compliance. Office administration enthusiasts eager to enhance their skills. Business-minded individuals pursuing excellence in management. Aspiring receptionists and office management professionals. Those looking to champion diversity and inclusion in the workplace. Career path Hotel Manager Financial Reporting Analyst Facilities Manager Event Coordinator Corporate Compliance Officer Office Administrator Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Admin, Secretarial & PA are the ones who are responsible for assisting the high-level executives in a company and helping them excel in their day to day lives. So, suppose you are considering entering the competitive workforce or already working as an administrative assistant and would like to progress to the next level of your career. In that case, this course can help you reach your goal. So, enrol today and master the core competencies while learning the insights, skills, and knowledge you need to succeed in this challenging career. This Diploma in Executive PA at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to Executive PA substantial and easier than ever! The Executive PA course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. This course is designed to give you a broad range of skills to help you differentiate yourself in the competitive job market. This course incorporates the activities you will perform in the job, such as working with the manager, administrative tasks, meeting management, project management, trade shows, interacting with clients, and much more. In addition, through this course, you will acknowledge the skills and duties of being an effective gatekeeper and maintaining the organisation's confidentiality. Likewise, this course also covers the essential tools of the trade, including email protocols, word processing, phone/voicemail etiquette, business writing, and many more. As a result, it will help you familiarise yourself with the tasks you will be performing in your job. Moreover, throughout this course, you will acquire the skills that will help you manage your time effectively so that you can utilise working hours in the most productive way possible. What will I learn from this Executive PA course? Understand the roles and responsibilities of Admin, Secretarial & PA How to adapt the working style of the manager Fundamentals of soft administrative skills Methodologies of effective time management Principles of meeting management In-depth classifications of the tools of the trade How to be an effective gatekeeper Core organisational skills The confidentiality guidelines Master the special tasks such as social media management On top of everything, you will get a certificate that includes 10 CPD points which will help make a mark for yourself in the competitive job market. This certificate will also help you create an impression of self-reliance and dedication that will surely attract prospective employers to prioritise your job application. Enrol in this course today and open doors to enchanting career opportunities ahead. Experts created the Executive PA course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Executive PA Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor supportt *** Course Curriculum *** Here is the curriculum breakdown of the Executive PA course: Executive PA Course Module 1: Introduction to Personal Assistant Module 2: Business Telephone Skills Module 3: Representing Your Boss and Company Module 4: Mail Services and Shipping Module 5: Travel Arrangements Module 6: Organising Meeting and Conferences Module 7: Time Management Module 8: Record Keeping and Filing Systems Module 9: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Professional Conduct and Ethics Assessment Process We offer an integrated assessment framework to make the process of evaluation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for ambitious people looking to break into the vibrant Executive PA environment. The programme is also suitable for a variety of people such as: People aspiring to become senior PAs / Secretaries People from other sectors looking for a career change Company employee looking for related training. Requirements Enrol on the course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the the course without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the course from your computer, tablet, or smartphone, and learn in a way that suits you. Career path Administrative Assistant Office Manager Customer Service Representative Senior Administrative Assistant Human Resources Coordinator Executive Administrative Assistant Project Manager Executive Personal Assistant Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Executive PA at QLS Level 6 Hard copy certificate - £129 After successfully completing the Diploma in Executive PA at QLS Level 6course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 129 GBP inside the UK 139 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Level 5 QLS Diploma | QLS Certificate Included | 11 CPD Courses & PDF Certificates | CPD Accredited | Tutor Support

Unlock the potential of your leadership and management capabilities with our Performance Coaching Techniques Course. Designed for ambitious professionals aiming to refine their influence and drive success, this course explores key concepts from foundational leadership theories to advanced communication and negotiation strategies. Through a carefully structured curriculum, you will gain a deep understanding of how to motivate teams, manage conflict, and foster a culture of high performance that resonates throughout your organisation. Beyond leadership essentials, this course delves into vital organisational skills such as succession planning, business process management, and risk assessment, ensuring you are well-prepared to navigate complex corporate environments. Modules on emotional intelligence, stress management, and handling office politics provide valuable insights to maintain balance and promote ethical leadership. Plus, with practical knowledge of Microsoft Word, Excel, and PowerPoint, you’ll enhance your ability to deliver clear, persuasive communication. This course is the perfect resource to sharpen your coaching techniques and elevate your managerial impact without needing to attend in person. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Performance Coaching Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Performance Coaching Techniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included