1699 Organisational Psychology courses

Recent studies show that HR Management, Recruitment & Employment Law are critical aspects of organisational success. With the constantly evolving landscape of employment regulations and workforce dynamics, professionals in these domains need to stay abreast of the latest practices and legal frameworks. Our comprehensive HR Management, Recruitment & Employment Law QLS Endorsed Diploma bundle offers a strategic blend of theoretical knowledge and practical insights to empower individuals in navigating the complexities of HR management, recruitment strategies, and employment law compliance. In an era where workplace dynamics are undergoing significant transformations, understanding the nuances of HR Management, Recruitment & Employment Law is imperative. This HR Management, Recruitment & Employment Law bundle equips learners with the essential tools and knowledge to thrive in diverse organisational settings, fostering a deeper understanding of legal obligations, recruitment methodologies, and strategic HR practices. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in Employment Law Training at QLS Level 3 Course 02: Certificate in HR Management at QLS Level 3 Course 03: Diploma in Recruitment Consultant at QLS Level 5 CPD QS Accredited Courses: Course 04: Certificate in HR Audit Course 05: Delegation Skills Course 06: Office Administration Course 07: Legal Secretary and Office Skills Diploma Course 08: Employee Hiring and Termination Training Course 09: Performance Management Level 3 Course 10: Key Performance Indicators Professional Course 11: Workplace Stress Management Take your career to the next level with our HR Management, Recruitment & Employment Law bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.HR Management, Recruitment & Employment Law QLS Endorsed Diploma. Learning Outcomes: Gain a comprehensive understanding of employment law regulations and their implications in various workplace scenarios by HR Management, Recruitment & Employment Law courses. Develop proficiency in HR management techniques, including employee relations, performance management, and strategic workforce planning. Master the art of recruitment consultancy, from sourcing and screening candidates to conducting effective interviews and selection processes. Enhance delegation skills for improved productivity and team performance. Acquire knowledge in office administration and legal secretary duties to support seamless organisational operations across HR Management, Recruitment & Employment Law courses. Cultivate essential personal development skills such as networking, public speaking, decision-making, and critical thinking. The HR Management, Recruitment & Employment Law bundle offers a comprehensive exploration of the foundational principles and advanced strategies essential for navigating the intricacies of human resources and legal compliance. Through a series of meticulously designed modules, learners delve into the multifaceted realm of employment law, dissecting key legislation and its practical implications in real-world scenarios. From understanding the nuances of contract law to ensuring compliance with anti-discrimination regulations, participants gain a holistic understanding of legal frameworks shaping modern workplaces. In parallel, the HR Management, Recruitment & Employment Law bundle delves into the strategic domain of HR management, equipping learners with the skills and knowledge needed to excel in diverse organizational settings. Modules cover crucial aspects such as employee relations, performance management, and workforce planning, empowering professionals to foster a positive organizational culture while optimizing operational efficiency. Additionally, the recruitment consultancy module offers a comprehensive toolkit for talent acquisition, guiding learners through the intricacies of candidate sourcing, selection, and onboarding to ensure optimal team composition and alignment with organizational objectives. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR Management, Recruitment & Employment Law course is perfect for: HR professionals seeking to enhance their knowledge and skills in employment law and recruitment. Recruitment consultants aiming to expand their expertise and stay updated on industry best practices through HR Management, Recruitment & Employment Law courses. Legal professionals interested in exploring career opportunities in HR management or recruitment consultancy. Individuals aspiring to pursue a career in office administration or legal secretarial roles. Professionals looking to improve personal development skills such as networking, public speaking, and decision-making. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path This HR Management, Recruitment & Employment Law bundle is beneficial for anyone looking to build their career as: HR Manager Recruitment Consultant Legal Secretary Office Administrator Employment Law Advisor Talent Acquisition Specialist Training and Development Manager Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Course Highlights: Course Type: Self-Paced Online Learning Total Qualification Time: 60 hours Guided Learning: 55 hours Accreditation: Pearson Edexcel & Open Awards Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Internally graded and externally verified Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available Entry Level 3 Functional Skills English Training Course This Functional Skills Entry Level 3 English Course is governed by Ofqual, accredited by Pearson Edexcel and Open Awards making it a nationally recognized credential that will improve your CV while helping you stand out from the rest of the applicants. You will be able to enhance your overall English speaking, listening, writing and reading skills via a range of well-designed and updated course materials. Upon successful completion of this course, you will be prepared with the necessary English skills to advance to this qualification’s higher levels. Why is this course right for you? This comprehensive Functional Skills Entry Level 3 English Course is suitable for: Anyone looking to secure a skill-oriented job Anyone who wants to enhance their English communication skills People of all ages and academic backgrounds Anyone who wants to advance to functional skills level 1 or 2 Anyone who wants to take GCSE English Anyone seeking to add a certified qualification to their university application Anyone aspiring to accelerate their career in this as an English instructor or teacher Anyone who wants to gain in-depth knowledge of functional skills in English Whether you are a beginner into the field of functional English or any professional seeking to reinforce your expertise in basic English, this Functional Skills Entry Level 3 English will set you up with the advanced skills to boost your career profile. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre Results Pearson Edexcel Book within 15 days Get results in 20 working days Open Awards Book within 30 working days. The dates are fixed for each month Get results in only 16 to 32 working days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information.  Difference between Pearson Edexcel and Open Awards Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 7 working days for Pearson Edexcel and within 3 working days for Open Awards. You can get your Pearson Edexcel results in 20 working days and your Open Awards results within 16 working days. All of the awarding bodies are accepted by universities and apprenticeships. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. Functional Skills Entry Level 3 English Qualification Purpose and Outcomes This Functional Skills Entry Level 3 English Qualification will help you to: Listen, comprehend, and react to verbal communication in a variety of scenarios Develop an understanding of common words and their effects Use that understanding of common words in various contexts Read common texts at work and in daily life accurately Gain the confidence to read more widely Write common texts and documents clearly and effectively Show a firm command of spelling, punctuation, and grammar Course Curriculum Identify and extract relevant information and detail in straightforward explanations Make requests and ask concise questions using appropriate language in different contexts Communicate information and opinions clearly on a range of topics Respond appropriately to questions on a range of straightforward topics Follow and understand the main points of discussions Make relevant contributions to group discussions about straightforward topics Listen to and respond appropriately to other points of view, respecting conventions of turn-taking Read correctly words designated for Entry Level 3 (see Annexe D) Identify, understand and extract the main points and ideas in and from texts Identify different purposes of straightforward texts Use effective strategies to find the meaning of words (e.g. a dictionary, working out meaning from context; using knowledge of different word types) Understand organisational features and use them to locate relevant information (e.g. contents, index, menus, tabs and links) Use a range of punctuation correctly (e.g. full stops, question marks, exclamation marks, commas) Form irregular plurals Use mostly correct grammar (e.g. subject–verb agreement, consistent use of tense, definite and indefinite articles) Use the first, second and third place letters to sequence words in alphabetical order Spell correctly words designated for Entry Level 3 (see Annexe D) Communicate information, ideas and opinions clearly and in a logical sequence (e.g. chronologically, by task) Write text of an appropriate level of detail and of appropriate length (including where this is specified) Use appropriate format and structure when writing straightforward texts, including the appropriate use of headings and bullet points Write in compound sentences and paragraphs where appropriate Use language appropriate for purpose and audience How This Course Will Work? This Functional Skills Entry Level 3 English course will help you build a solid foundation in English. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This Functional Skills Entry Level 3 English qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. Exam Structure The Pearson Edexcel and Open Awards Functional Skills Qualification in English at Entry Level 3 comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to the awarding body's internal verifier once you finish the exam. The writing and reading assessment is available as paper-based for which you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. You need to be registered for the exam three weeks prior to the exam date. The Pearson Edexcel and Open Awards Functional Skills Qualification in English at Level 3 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating.  Speaking, Listening and Communicating (SLC) Exam Awarding Body Duration Number of Marks Pearson Edexcel / Open Awards Up to 25 minutes Pass/Fail   SLS Exam Pearson Edexcel: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to five and one 15-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams.  SLS Exam Open Awards: Speaking, listening and communicating are assessed through one 10-minute presentation and linked question and answer session in groups of three to four and one 10-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams. Reading Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 40 minutes 18 65% Open Awards 40 minutes 18 12 out of 18 Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions. Writing Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 40 minutes 36 63% Open Awards 40 minutes 36 24 out of 36 Reading/Writing Exam Pass Mark: Learners are required to achieve an overall percentage of marks mentioned in the above table to pass the English reading exam. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Progression Opportunities in this Functional Skills Entry Level 3 English Qualification Upon achieving the Pearson Edexcel Functional Skills Qualification in English at Entry Level 3, you can: Progress to Level 1 and Level 2 Study GCSE English Advance to further vocational studies Access a wide range of professions within your chosen field Recognised Accreditation This Functional Skills Entry Level 3 English has been independently accredited by Pearson Edexcel and Open Awards also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. Certificate of Achievement You will be rewarded with an Ofqual Regulated Pearson Edexcel or Open Awards Functional Skills Qualification in English at Entry Level 3 (depending on what you choose as an accreditation) upon successful completion of this Functional Skills English Entry Level 3 Course and passing the assessments. A certified hard copy of this qualification will be posted at your given address which is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job. FAQs What are functional skills? Functional skills are practical skills in Maths, English, and ICT that enable people to apply their knowledge to real-life situations. These skills are designed to provide learners with the essential knowledge needed to succeed in the workplace and in their personal lives. Functional Skills are recognised qualifications in the UK and are offered at different levels, including Entry Level, Level 1 and Level 2. What is the difference between entry-level and level 1 and 2 functional skills? Both are recognised qualifications, but levels 1 and 2 are more advanced levels that will provide you with comprehensive skills and knowledge while entry-level courses are an introduction and basic level qualification to go to subsequent levels. Is it required to complete entry-level qualifications to move onto a level? No, you are not obliged to complete entry-level courses before moving on to higher levels. However, entry-level courses serve as a starting point for acquiring basic skills and knowledge that will help you strive and boost your chances of securing better marks at higher levels. Are functional skills qualifications recognised and accepted in the UK? Yes, functional skills qualifications are an accepted part of all apprenticeship standards and a way to progress to further education in the UK. Do I have to physically appear for the exam? Yes, for the writing and reading assessment, you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. Do I have to register for the exam? Yes, you need to be registered for the exam three weeks prior to the exam date. What is the assessment procedure for an entry-level 3 English course? This course comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to Pearson Edexcel's internal verifier once you finish the exam. If you pass all three components, you'll be able to receive the qualification certificate from the awarding body. How to pass the Functional Skills English entry level 3 exam? Tips for preparing for the exam include understanding the exam format, practising regularly, mastering the basics and managing time well during the exam, and seeking help from a teacher or tutor. To assist you in gaining the skills and knowledge required to pass the exam, Lead Academy offers 24/7 tutor support. As a result, you will be adequately prepared to ace the exam. Can I take entry-level courses online? Yes, you can take functional skills entry-level courses online. Lead Academy offers an extensive range of entry-level courses from level 1 to 3, available for both English and Maths. Are Functional skills easier than GCSE? Functional Skills qualifications may require hard work and revision, but they can be a better fit for students who have found Maths and English challenging. Unlike GCSEs, Functional Skills qualifications are flexible and designed to meet the needs of diverse learners, making them more adaptable to different learning styles. What will I get after finishing the course? After successfully completing the Entry Level 3 English course, you will receive a Pearson Edexcel and Open Awards Functional Skills Qualification in English at Entry Level 3 (depending on what you choose as an accreditation) that is highly regarded by universities and employers across the UK.

Change Management Foundation, a comprehensive course introducing essential principles and practices in organisational change. Learn foundational concepts, tools, and methodologies to navigate and lead successful change initiatives. About this course £297.00 170 lessons Accredited training Certificate of Completion Included Course curriculum IntroductionCourse IntroductionChange Management Tutor BotAbout your InstructorCourse Guide Module 1Lesson 1 - IntroductionLesson 2 - Course StructureLesson 3 - Study GuidanceLesson 4 - Learning OutcomesLesson 5 - Exam InformationLesson 6 - Target AudienceLesson 7 - Certification Structure Module 2Lesson 1 - IntroductionLesson 2 - The Sigmoid CurveLesson 3 - Organisations’ Experiences of ChangeLesson 4 - Success Factors for Change ManagementLesson 5 - Individual Change ManagementLesson 6 - Organisational Change ManagementLesson 7 - Project & Change ManagementLesson 8 - Improving Success RatesLesson 9 - SummaryTest Your Knowledge Quiz Module 3Lesson 1 - IntroductionLesson 2 - Learning ObjectivesLesson 3 - The Change Curve: IntroductionLesson 4 - The Change Curve: StagesLesson 5 - The Change Curve: Practical ObservationsLesson 6 - The Human Transition Model: IntroductionLesson 7 - The Human Transition Model: Start with EndingsLesson 8 - The Human Transition Model: Neutral ZoneLesson 9 - The Human Transition Model: New BeginningsLesson 10 - Motivation: IntroductionLesson 11 - Motivation: Maslow's Hierarchy of NeedsLesson 12 - Motivation: Rewards & PunishmentsLesson 13 - Motivation: Satisfaction & GrowthLesson 14 - Motivation: Survival & Learning AnxietiesLesson 15 - Motivation: Personal GrowthLesson 16 - Individual Differences: IntroductionLesson 17 - Individual Differences: People of Different Types - Summary of TypesLesson 18 - Individual Differences: People of Different Types - Conflicts & PreferencesLesson 19 - SummaryTest Your Knowledge Quiz Module 4Lesson 1 - IntroductionLesson 2 - Learning ObjectivesLesson 3 - Metaphors of OrganisationsLesson 4 - Models of Change - Lewin's Three Stage ModelLesson 5 - Models of Change - Kotter's Eight Step ModelLesson 6 - Models of Change - Senges Systems Thinking ModelLesson 7 - SummaryTeste Your Knowledge Quiz Module 5 Lesson 1 - Introduction Lesson 2 - Learning Objectives Lesson 3 - Roles and their Functions in a Change Lifecycle Lesson 4 - What Makes a Good Sponsor Lesson 5 - What Makes a Good Change Agent - Change Agents and Change Managers Lesson 6 - What Makes a Good Change Agent - Change Agents and Line Managers Lesson 7 - Change Agents and Sources of Power Lesson 8 - The Role of Line Management Lesson 9 - Summary Test Your Knowledge Quiz Accredited AgilePM training is provided by ITonlinelearning, APMG-International Accredited Training Organisation.

Getting Started The CMI Level 5 Award in Management and Leadership course is designed for practising or aspiring middle managers and leaders at operations, division, departmental or specialist level, who are typically accountable to a senior manager or business owner. Leading and managing individuals and teams to deliver in line with the organisational strategy is the primary role of a practising manager. The CMI Level 5 Award in Management and Leadership is a concise and shorter course focusing on improving your capabilities and core management skills to the next level. You'll develop the essential strategic skills and competencies required to manage teams and individuals effectively, enabling you to deliver long-lasting results. Achieving the CMI Level 5 Award in Management and Leadership qualification will enhance your credibility and enable you to outperform in demanding roles and situations. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Improve your capabilities and core management skills Develop the knowledge and skills required for managing and leading individuals and teams Provide an extensive knowledge of skills to excel in specific management areas For Organisations: Deliver aims and objectives in line with wider organisational strategy Provide you with a fully wider range of skills and knowledge required to be a manager as part of an organisation Focus on the areas that are most appropriate to your role and organisation Key Highlights Are you an aspiring Manager or Leader looking for career development? Then, the CMI Level 5 in Management and Leadership qualification offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 5 Management & Leadership can open many career pathways including, but not limited to: Operations Manager, with an estimated salary of £51,577 per annum Divisional Manager, with an estimated salary of £48,613 per annum Departmental Manager, with an estimated salary of £34,997 per annum Regional Manager, with an estimated salary of £51,372 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 4,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for current or aspiring mid-level managers. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 19 years of age and over Have some team leading or supervisory experience or managerial experience in the junior or middle management level Possess the ability to complete the Level 5 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression A possible progression route on successful completion of a CMI Level 5 in Management and Leadership would be to, Progress to other qualifications at the next level (e.g. from Level 5 Certificate to level 6 or 7 Certificate) Why gain a CMI Qualification? This online CMI Level 5 Award in Management and Leadership course is perfect if you are a current or aspiring mid-level manager looking to advance in your career. The globally recognised CMI Level 5 Award is perfect for you if you want to increase your opportunities for obtaining a middle management position. The essential leadership skills and knowledge you'll develop with this course will be remarkably effective. Upon completing this course, you can progress to further learning within the suite of Level 5 courses in Management and Leadership - i.e. achieving an Award and topping up to a Certificate or Diploma. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 6 or Level 7 courses in Management and Leadership, with the goal of becoming a Chartered Manager. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 5 Award in Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must complete at least one unit to a minimum of 40 TUT hours, 4 credits to achieve this qualification. There is a barred combination of units - learners taking 502 cannot select 503, 505 or 511 and learners taking 526 cannot select 501 or 502. Learners cannot select unit 608 as part of this qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Forming Successful Teams Reference No : CMI 505 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purpose and characteristics of successful teams. 2. Understand approaches to team formation. 3. Know how to analyse and respond to the challenges of team formation. UNIT2- Principles of Managing and Leading Individuals and Teams to Achieve Reference No : CMI 503 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand approaches to managing and leading teams. 2. Know how to achieve a balance of skills and experience in teams. 3. Know techniques for managing and leading individuals and teams to achieve success. UNIT3- Principles of Management and Leadership in an Organisational Context Reference No : CMI 501 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand factors which impact on an organisation's internal environment. 2. Understand the application of management and leadership theories. 3. Understand the knowledge, skills and behaviours to be effective in a management and leadership role UNIT4- Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success Reference No : CMI 502 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand approaches to developing, managing and leading teams 2. Understand approaches to achieving a balance of skills and experience in teams. 3. Know techniques for leading individuals and teams to achieve success. UNIT5- Managing Performance Reference No : CMI 504 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the rationale for managing performance within organisations. 2. Know how to manage performance. 3. Understand frameworks, diagnostic and evaluation tools used for performance management. UNIT6- Principles of Delivering Coaching and Mentoring Reference No : CMI 507 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role and purpose of coaching and mentoring within an organisation. 2. Understand the use of models and processes used in workplace coaching and mentoring. 3. Know how to manage the delivery of effective coaching and mentoring. UNIT7- Managing Stakeholder Relationships Reference No : CMI 509 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the different types and value of stakeholder relationships. 2. Understand the frameworks for stakeholder management. 3. Know how to manage stakeholder relationships. UNIT8- Managing Conflict Reference No : CMI 510 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the types, causes, stages and impact of conflict within organisations. 2. Understand how to investigate conflict situations in the workplace. 3. Understand approaches, techniques, knowledge, skills and behaviours for managing conflict. UNIT9- Planning, Procuring and Managing Resources Reference No : CMI 516 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the importance of effective and efficient resource use in organisations. 2. Know how to plan resources to meet organisational objectives. 3. Know how to procure resources. UNIT10- Principles of Innovation Reference No : CMI 517 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role of innovation within organisations. 2. Understand the process of managing innovation in an organisation. UNIT11- Principles of Marketing Products and Services Reference No : CMI 523 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role of marketing to support the achievement of organisational objectives. 2. Understand the factors in the organisation's marketing environment which impact on the marketing of a product or service. 3. Know how to market a product or service. UNIT12- Managing Finance Reference No : CMI 520 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand finance within organisations. 2. Know how to set and manage budgets. UNIT13- Using Data and Information for Decision Making Reference No : CMI 521 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the use of data and information in decision making. 2. Be able to interpret data and information to support decision making. 3. Know how to present data and information used for decision making. UNIT14- Managing Change Reference No : CMI 514 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the reasons for change in organisations. 2. Understand approaches to change management. 3. Understand how to initiate, plan and manage change in an organisation. UNIT15- Creating and Delivering Operational Plans Reference No : CMI 515 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of operational planning in an organisation. 2. Know how to create an operational plan in line with organisational objectives. 3. Know how to manage and lead the delivery of an operational plan. UNIT16- Managing Equality, Diversity and Inclusion Reference No : CMI 506 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand legal and organisational approaches to equality, diversity and inclusion. 2. Understand the role and responsibilities of a manager in relation to equality, diversity and inclusion. 3. Know how to develop and implement plans which support equality, diversity and inclusion within an organisation. UNIT17- Principles of Developing a Skilled and Talented Workforce Reference No : CMI 508 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the benefits of developing a skilled and talented workforce. 2. Understand the factors which influence workforce development. 3. Understand the scope of learning and development as part of a workforce development strategy. UNIT18- Principles of Recruiting, Selecting and Retaining Talent Reference No : CMI 511 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the factors that impact on recruitment and selection. 2. Know how to plan for recruitment and selection. 3. Understand approaches to the recruitment and selection of a diverse and talented workforce. UNIT19- Workforce Planning Reference No : CMI 512 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the rationale for workforce planning. 2. Understand the principles and practices of workforce planning. UNIT20- Managing Projects to Achieve Results Reference No : CMI 513 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role of projects in delivering organisational strategy. 2. Understand processes for initiating, planning and managing projects. 3. Understand the factors which contribute to effective project management. UNIT21- Managing Risk Reference No : CMI 518 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope of business risk management. 2. Understand the process for managing business risk. UNIT22- Managing Quality and Continuous Improvement Reference No : CMI 519 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope and purpose of quality management within organisations. 2. Understand approaches for managing quality. 3. Understand the application of continuous improvement within organisations. UNIT23- Managing the Customer Experience Reference No : CMI 522 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the principles of managing the customer experience. 2. Understand the customer journey in the context of an organisation. 3. Know how to manage the customer experience. UNIT24- Conducting a Management Project Reference No : CMI 524 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Know how to plan a management project. 2. Be able to conduct a management project. UNIT25- Using Reflective Practice to Inform Personal and Professional Development Reference No : CMI 525 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the value of reflective practice to inform personal and professional development. 2. Know how to apply reflective practice to inform personal and professional development. UNIT26- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. UNIT27- Principles of Leadership Practice Reference No : CMI 526 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand leadership practice in an organisation. 2. Understand leadership styles 3. Understand the impact of leadership within organisations. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Level 4 & 7 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses & PDF Certificates | Lifetime Access

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

In light of recent global regulatory shifts and the ever-growing need for organisations to maintain compliance and mitigate risks effectively, our comprehensive bundle "Compliance, Risk Management, GDPR & AML QLS Endorsed Diploma" offers a strategic blend of theoretical knowledge and practical insights. As per recent statistics, the demand for professionals adept in compliance, risk management, GDPR, and AML has surged by 25% in the last year alone, underscoring the critical importance of these competencies in today's corporate landscape. This Compliance, Risk Management, GDPR & AML bundle equips learners with essential competencies across multiple dimensions. From navigating the intricacies of GDPR compliance to mastering the complexities of Anti-Money Laundering regulations, participants delve deep into the regulatory frameworks governing contemporary business operations. Furthermore, the inclusion of personal development courses ensures holistic growth, empowering learners to enhance their networking skills, refine decision-making abilities, and craft compelling career trajectories. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in GDPR Training at QLS Level 3 Course 02: Diploma in AML Compliance Manager Training at QLS Level 4 Course 03: Diploma in Compliance Audit & Risk Management at QLS Level 5 CPD QS Accredited Courses: Course 04: Compliance Management Course 05: Business Compliance Officer Course 06: Anti-Money Laundering (AML) Training Course 07: KYC Course 08: Corporate Risk And Crisis Management - Online Course Course 09: Internal audit skills Course 10: Business Law Course 11: Finance: Financial Risk Management Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. Compliance, Risk Management, GDPR & AML QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Compliance, Risk Management, GDPR & AML bundle course, participants will be able to: Demonstrate a comprehensive understanding of GDPR principles and their practical implications in organisational settings. Implement robust AML compliance measures, aligning with industry best practices and regulatory standards. Conduct effective compliance audits and risk assessments to safeguard organisational interests. Cultivate essential personal development skills such as public speaking, networking, and critical thinking. Develop and execute career advancement strategies informed by industry insights and professional expertise. Navigate legal and financial complexities with confidence, ensuring compliance and risk mitigation in diverse business scenarios. This comprehensive Compliance, Risk Management, GDPR & AML bundle delves into the intricate world of compliance, risk management, GDPR, and AML through a meticulously curated selection of modules. Participants begin by exploring the foundational principles of GDPR, gaining insights into data protection regulations and strategies for ensuring compliance within organisations. Moving forward, the curriculum delves into the realm of Anti-Money Laundering (AML), equipping learners with the tools and knowledge needed to detect and prevent illicit financial activities effectively. Moreover, the inclusion of modules on compliance audits and risk management provides learners with a holistic understanding of the regulatory landscape, enabling them to navigate complex compliance challenges with confidence. Additionally, learners have the opportunity to hone their personal development skills through guided courses focused on career advancement. From mastering the art of public speaking to refining networking abilities and sharpening critical thinking skills, participants emerge from this Compliance, Risk Management, GDPR & AML bundle equipped not only with technical expertise but also with the personal attributes essential for success in the dynamic field of compliance and risk management. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals aspiring to enhance their expertise in compliance, risk management, GDPR, and AML. Individuals seeking to expand their career opportunities in regulatory compliance roles. Business owners and managers aiming to fortify their organisations against regulatory risks. Recent graduates looking to enter the field of compliance and risk management. Legal and financial professionals keen on broadening their skill set in regulatory frameworks. Anyone interested in personal development and career growth within the compliance sector. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Compliance Officer Risk Manager AML Compliance Manager Data Protection Officer Compliance Auditor Legal Advisor in Compliance Regulatory Affairs Specialist Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Recent studies have revealed a significant surge in demand for skilled professionals in Office Management, Admin, and Secretarial roles, reflecting the growing complexity and dynamism of contemporary workplaces. In response to this trend, our comprehensive Office Management, Admin, Secretarial & PA with Touch Typing QLS Endorsed Diploma bundle encompasses a diverse range of QLS Endorsed and CPD QS Accredited courses, meticulously curated to equip learners with the essential competencies needed to excel in these pivotal roles. With Office Management, Admin, Secretarial featuring prominently throughout, this Office Management, Admin, Secretarial bundle promises to be a transformative journey towards professional advancement and career success. In a rapidly evolving corporate landscape, proficiency in Office Management, Admin, Secretarial functions is indispensable for organisational efficiency and productivity. Our Office Management, Admin, Secretarial bundle offers a holistic approach, blending technical expertise with personal development strategies. Through a combination of QLS Endorsed courses such as Advance Certificate in Office Management & Administration, Diploma in Admin, Secretarial & PA, and CPD QS Accredited courses like Minute Taking and Workplace Stress Management, learners gain a comprehensive skill set tailored to meet the multifaceted demands of modern workplaces. Bundle Include includes: QLS Endorsed Courses: Course 01: Advance Certificate in Office Management & Administration at QLS Level 3 Course 02: Certificate Touch Typing Essentials at QLS Level 3 Course 03: Diploma in Admin, Secretarial & PA at QLS Level 5 CPD QS Accredited Courses: Course 04: Minute Taking Course Course 05: Diary Management Course 06: Meeting Management Online Course 07: Report Writing Course 08: Document Control Course 09: Delegation Skills Course 10: Paralegal Training Course 11: Workplace Stress Management Take your career to the next level with our Office Management, Admin, Secretarial bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive Office Management, Admin, Secretarial bundle, endorsed by the prestigious QLS and accredited by CPD.Office Management, Admin, Secretarial & PA with Touch Typing QLS Endorsed Diploma. Learning Outcomes: Upon completion of this Office Management, Admin, Secretarial bundle, learners will be able to: Demonstrate advanced proficiency in Office Management principles and practices. Execute Admin tasks efficiently, including diary management and document control. Master the art of Secretarial duties, such as minute taking and report writing. Develop essential PA skills, including meeting management and delegation. Cultivate effective career development strategies, encompassing CV writing and networking. Enhance decision-making and critical thinking abilities for professional success. This Office Management, Admin, Secretarial bundle course delves into the core principles and practical applications of Office Management, Admin, Secretarial, and PA functions, offering a comprehensive understanding of the roles' intricacies. Through a series of meticulously crafted modules, learners embark on a journey of skill acquisition and refinement, mastering essential competencies such as touch typing, diary management, and report writing. Each module is meticulously designed to cater to the diverse needs of professionals across various industries, ensuring relevance and applicability in real-world scenarios. Moreover, learners delve into the art of effective communication, delegation, and stress management, equipping themselves with the tools necessary to navigate the dynamic challenges inherent in Office Management roles. By blending theoretical knowledge with practical exercises and case studies, this Office Management, Admin, Secretarial course empowers learners to become adept problem-solvers and strategic thinkers, poised to drive organisational success and personal growth in today's competitive job market. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Management, Admin, Secretarial course is ideal for: Aspiring Office Managers seeking to enhance their Admin and Secretarial competencies. Professionals transitioning into PA roles or seeking to advance their career prospects. Graduates aspiring to enter the Office Management field. Individuals looking to develop career development skills for personal and professional growth. Anyone interested in mastering decision-making and critical thinking for career advancement. Those aiming to refine their networking skills for enhanced personal success. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path This Office Management, Admin, Secretarial bundle is beneficial for anyone looking to build their career as: Office Manager Administrative Assistant Executive Assistant Personal Assistant Secretary Administrative Coordinator Project Administrator Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Recent studies show that the nexus of Entrepreneurship, Business Management & Customer Service has become increasingly vital in today's dynamic market landscape. With the rapid evolution of consumer preferences and technological advancements, businesses are seeking professionals who can adeptly navigate these realms. According to recent data from the Office for National Statistics, industries prioritizing customer service, efficient business management, and innovative entrepreneurial strategies have shown a significant uptick in growth, outpacing their counterparts. In response to these trends, our comprehensive Entrepreneurship, Business Management & Customer Service bundle equips learners with the essential tools and insights needed to excel in these interconnected domains. Embark on a transformative journey with our Entrepreneurship, Business Management & Customer Service QLS Endorsed Diploma , meticulously designed to empower individuals with the knowledge and skills to thrive in diverse professional settings. Through a curated blend of QLS Endorsed Diplomas and CPD QS Accredited Courses, participants delve deep into the intricacies of customer service representation, entrepreneurship training, and advanced business management practices. With a focus on both theoretical frameworks and practical applications, learners gain a holistic understanding of how these disciplines intertwine to drive organisational success. QLS Endorsed Courses: Course 01: Certificate in Customer Service - Representative at QLS Level 3 Course 02: Diploma in Entrepreneurship Training at QLS Level 5 Course 03: Advanced Diploma in Business Management at QLS Level 7 CPD QS Accredited Courses: Course 04: Entrepreneurial Mindset Course 05: Advanced Pitching for Startups Course 06: Make Business Plans: Forecasting and Budgeting Course 07: Business Law Course 08: Financial Ratio Analysis for Business Decisions Course 09: Capital Budgeting & Investment Decision Rules Course 10: Business Management Course 11: Setting & Achieving Goals Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. It covers Entrepreneurship, Business Management & Customer Service QLS Endorsed Diploma. Learning Outcomes: Demonstrate proficiency in customer service principles and techniques at QLS Level 3. Apply entrepreneurial mindset strategies to identify and capitalise on emerging opportunities through Entrepreneurship, Business Management & Customer Service courses. Utilise advanced pitching techniques to effectively communicate business ideas and secure investments by Entrepreneurship, Business Management & Customer Service courses. Develop comprehensive business plans encompassing forecasting, budgeting, and financial analysis over Entrepreneurship, Business Management & Customer Service courses. Navigate legal frameworks and ethical considerations inherent in business operations. Employ critical thinking and decision-making skills to achieve strategic goals in Entrepreneurship, Business Management & Customer Service. In our Entrepreneurship, Business Management & Customer Service bundle, learners delve into an array of topics essential for success in today's competitive business landscape. Through QLS Endorsed Diplomas and CPD QS Accredited Entrepreneurship, Business Management & Customer Service Courses, participants gain comprehensive insights into customer service representation, entrepreneurship, and advanced business management strategies. From mastering the art of effective communication with customers to honing the skills necessary to lead and innovate within organisations, this Entrepreneurship, Business Management & Customer Service bundle provides a holistic approach to professional development. Participants in Entrepreneurship, Business Management & Customer Service courses will explore the principles and practices of customer service at QLS Level 3, equipping them with the knowledge and techniques required to deliver exceptional customer experiences. Additionally, they will delve into the nuances of entrepreneurship, learning to cultivate an entrepreneurial mindset and identify opportunities for innovation and growth. Through advanced courses in business management, participants will develop proficiency in areas such as financial analysis, strategic planning, and decision-making, empowering them to drive organisational success and navigate the complexities of today's business environment. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive Entrepreneurship, Business Management & Customer Service package is designed for: Aspiring entrepreneurs keen on honing their entrepreneurial skills in Entrepreneurship, Business Management & Customer Service. Business professionals seeking to enhance their management capabilities in Entrepreneurship, Business Management & Customer Service. Customer service representatives aiming to elevate their service delivery. Students pursuing careers in business administration or Entrepreneurship, Business Management & Customer Service . Individuals transitioning into entrepreneurship from other industries. Professionals looking to expand their knowledge base in Entrepreneurship, Business Management & Customer Service and stay abreast of industry trends. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path This Entrepreneurship, Business Management & Customer Service bundle is beneficial for anyone looking to build their career as: Entrepreneur or startup founder Business manager or director Customer service manager Business consultant Project manager Sales manager Marketing manager Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

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