Ready to explore the latest trends and approaches in Business Studies? Our course offers a comprehensive curriculum that equips you with the knowledge and skills you need to succeed in the 21st century. With a focus on understanding the business environment, operations, organisational studies, and human resource management, you'll gain valuable insights into the world of business. Learning Outcomes: Develop a deep understanding of Business Studies Analyse the business environment and gain insights into its impact on organisations Gain an understanding of business operations and the key factors that contribute to success Explore the principles of organisational studies and their impact on businesses Learn effective human resource management techniques that drive employee satisfaction and success Gain insights into the latest trends and approaches in Business Studies In the fast-paced world of business, having the right knowledge and skills can make all the difference in your career. With our course, you can gain a competitive edge in business studies. Here are just a few of the career paths you could pursue with the knowledge and skills gained from our course: Business Analyst: Explore business operations and develop strategies to drive growth and success. HR Manager: Oversee employee relations, recruitment, and training and development programs. Operations Manager: Ensure that a business runs smoothly and efficiently on a day-to-day basis. Business Consultant: Help organisations identify areas for improvement and develop strategies for success. Marketing Manager: Develop and implement marketing strategies to promote products and services and drive sales. Enrolling in our Business Studies: Trends and Approaches in the 21st Century course is the first step towards unlocking these exciting and lucrative career paths. With a focus on the latest trends and approaches in Business Studies, our course offers a comprehensive curriculum that covers everything from understanding business principles to effective organisational and human resource management techniques. Don't wait - enrol today and set yourself up for success in the world of business. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Studies: Trends and Approaches in the 21st Century course is ideal for: Recent graduates looking to start their careers in Business Studies Mid-level professionals looking to advance their careers Anyone interested in gaining a deeper understanding of business principles Individuals looking to improve their knowledge and skills in business operations and human resource management Anyone seeking to stay up-to-date with the latest trends and approaches in Business Studies Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Business Analyst (average salary range of £25,000-£45,000 per year) Human Resources Manager (average salary range of £30,000-£70,000 per year) Operations Manager (average salary range of £30,000-£60,000 per year) Business Consultant (average salary range of £30,000-£80,000 per year) Marketing Manager (average salary range of £25,000-£60,000 per year)
Charity Accounting plays a critical role in ensuring transparency and accountability in the operations of non-profit organisations. Charity Accounting course delves into the importance of Charity Accounting and Fund Accounting, providing practical skills and knowledge to understand accounting standards, policies, concepts, and principles. Learning Outcomes: Understand the concept and importance of Charity Accounting in non-profit organisations. Analyse accounting standards, policies, concepts, and principles relevant to the charity sector. Understand the Fund Accounting approach to financial management for non-profit organisations. Prepare Charity Reporting and Accounts, including the Trustees' Annual Report, Balance Sheet, and Statement of Financial Activities. Analyse income streams and expenditure of charity to ensure effective financial management. Understand external scrutiny and taxation regulations for charities. The Charity Accounting and Fund Accounting course provides learners with a comprehensive understanding of accounting principles and practices for non-profit organisations. The course begins with an exploration of the concept of Charity Accounting and its importance in ensuring financial transparency and accountability. Charity Accounting course covers accounting standards, policies, concepts, and principles, providing participants with the skills needed to prepare and analyse financial statements, including the Balance Sheet, Statement of Financial Activities, and Trustees' Annual Report. Additionally, learners will gain insights into the Fund Accounting approach to financial management, essential for effective management of funds for charities. Charity Accounting course also covers taxation regulations and external scrutiny of charities, ensuring participants are well-versed in relevant legal requirements governing financial management in the charity sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Charity finance managers Financial accountants and auditors Trustee board members Fundraisers and grant writers Non-profit consultants and advisors Career path Charity Finance Manager: £30,000 - £50,000 per year Non-profit Accountant: £25,000 - £40,000 per year Fundraising Manager: £28,000 - £40,000 per year Non-profit Consultant: £35,000 - £60,000 per year Trustee Board Member: voluntary position External Auditor for Charities: £30,000 - £50,000 per year Please note that these salary ranges are approximate and can
A team leader who struggles with motivating their team could benefit from this Leadership Skills for Organisational Development course. Through this course, they will learn various leadership styles, communication techniques, time management, and project management skills to create a positive work environment that leads to improved team performance. Learning outcomes: Develop effective communication skills to inspire and motivate team members Learn how to set achievable goals and manage time to increase productivity Understand the importance of body language and assertiveness skills for effective leadership Develop effective team building and performance management skills Understand risk management and critical thinking for successful leadership decision making Gain knowledge of corporate behaviour, meeting management, and project management skills This Leadership Skills for Organisational Development course provides a comprehensive understanding of leadership and its role in organisational development. The course consists of 12 modules that cover a wide range of topics, including communication skills, time management, team building, performance management, and critical thinking. Throughout the course, students will learn about the importance of effective communication and how to motivate and inspire team members. The modules on time management and goal setting help students to create a positive work environment that leads to increased productivity. They will also gain knowledge of project management and risk management, essential skills for successful leadership decision-making. This course is suitable for anyone who wants to develop their leadership skills, including managers, supervisors, and team leaders. It is also ideal for those who want to take on leadership roles or enhance their current leadership skills. Enrol in this Leadership Skills for Organisational Development course today and take your leadership skills to the next level! Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers, supervisors, and team leaders Professionals who want to take on leadership roles Individuals who want to enhance their current leadership skills Career path Team leader - £20,000 to £45,000 per annum Supervisor - £22,000 to £50,000 per annum Operations manager - £25,000 to £65,000 per annum Project manager - £25,000 to £70,000 per annum Chief executive officer - £70,000 to £200,000 per annum Business development director - £70,000 to £100,000 per annum
Journey through the evolution of human rights and freedom in a course that traces the footsteps of UK pioneers. Explore the fundamental concepts, classifications, and international organisations while delving into the rights of women and children. Gain a comprehensive understanding of the diverse aspects of freedom and equip yourself to champion human rights globally. Learning Outcomes: Develop a solid understanding of the basic concepts of freedom and human rights. Classify different types of human rights and their significance. Analyse the rights of women and children within the framework of human rights. Explore the various dimensions of freedom in society and its implications. Familiarise yourself with international organisations working towards the protection of human rights. Acquire the knowledge and skills to advocate for human rights globally. Module 01: Lay the foundation as you grasp the core concepts of freedom and human rights, understanding their significance in shaping our world. Module 02: Dive into the classification of human rights, unravelling the complexities and implications of each category. Module 03: Women and children's rights take centre stage, allowing you to comprehend the unique challenges they face and the essential protections needed. Module 04: Explore the multifaceted dimensions of freedom, investigating its various forms and the impact it has on individuals and societies. Module 05: Journey into the realm of international organisations dedicated to safeguarding human rights, uncovering their roles and the global efforts they spearhead. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Human Rights course will be especially helpful for: Students of social sciences, law, and humanities seeking a comprehensive understanding of human rights. Activists, advocates, and individuals are passionate about championing human rights. Professionals working in international organisations or governmental agencies involved in human rights. Anyone intrigued by the principles of freedom and human rights and their global significance. Career path Some of the career paths related to this field are: Human Rights Advocate: £20,000 - £35,000 per year Policy Researcher: £25,000 - £45,000 per year Human Rights Officer: £30,000 - £50,000 per year Legal Consultant: £35,000 - £70,000 per year International Relations Specialist: £40,000 - £70,000 per year NGO Program Manager: £45,000 - £80,000 per year
Overview This comprehensive course on Business Strategy Planning will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Strategy Planning comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Strategy Planning. It is available to all students, of all academic backgrounds. Requirements Our Business Strategy Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 24 sections • 163 lectures • 14:21:00 total length •Learn Business Fundamentals and Create Your Own Business Plan Today!: 00:02:00 •Quickfire Strategy Quiz How much do you know about your business strategy?: 00:02:00 •Quickfire Strategy Quiz - My 'Answers': 00:10:00 •How to get the most from this Course: 00:09:00 •Using the Course Map Matrix: 00:06:00 •Guide to the Course Assignments: 00:04:00 •Download All Course Materials Here: 00:03:00 •Section Introduction: Connecting Business Strategy to the Business Plan: 00:02:00 •Business Strategy to Business Plan: 00:04:00 •What do we mean by Business Strategy?: 00:02:00 •What is a Business Plan?: 00:06:00 •What do we mean by Corporate Strategy?: 00:07:00 •Should You Be Creating Shareholder Value?: 00:07:00 •Introduction to Strategic Management: 00:06:00 •Section Introduction: The Value of Strategic Analysis: 00:01:00 •Strategic Analysis - The First Step: 00:02:00 •What is Strategic Analysis?: 00:05:00 •Frameworks for Strategic Analysis: 00:10:00 •Strategic Analysis Frameworks Case Study: Apple: 00:11:00 •Section Introduction: Frameworks and Theories Business Strategists Must Know: 00:02:00 •Why are these Business Models important?: 00:02:00 •The Story of the Hedgehog and the Fox: 00:03:00 •Why are Management Theories Useful in Business Strategy?: 00:09:00 •SWOT Analysis: 00:05:00 •Introduction to Michael Porter's Five Forces Model: 00:06:00 •Lafley and Martin Five Step Strategy Model: 00:06:00 •The 5Cs Model: 00:06:00 •What is PEST or Broad Factors Analysis?: 00:05:00 •PESTEL Analysis: 00:05:00 •Ansoff Matrix: 00:07:00 •Value Chain: 00:05:00 •Business Model Synthesis: 00:08:00 •Black Swan Events - Coronavirus: 00:05:00 •Section Introduction: Critical Evaluation of Leadership: 00:01:00 •Vision and Leadership - Starting at the Top: 00:06:00 •What Skills Are We Looking For In Management?: 00:07:00 •What is the Purpose of a Vision Statement?: 00:03:00 •Section Introduction: Products Services and Competitive Advantage: 00:02:00 •What do we mean by Products and Services: 00:03:00 •Why Product Differentiation is Critical: 00:05:00 •Product Diversification in Business Strategy: 00:06:00 •How Does Quality Management fit into your Business Strategy?: 00:04:00 •What do we mean by Competitive Advantage?: 00:06:00 •Bowman's Strategic Clock - Strategic Positioning: 00:09:00 •Products, Services and Technology in the Business Plan: 00:06:00 •Section Introduction: Competition - Know Your Enemy: 00:02:00 •Competitor Analysis: 00:05:00 •BCG Matrix: 00:06:00 •Competitors and Competitive Forces: 00:10:00 •Competitive Intensity: 00:09:00 •Industry Life Cycle: 00:05:00 •Competition - Business Plan Tie In: 00:02:00 •Section Introduction: Industry, Markets and Competition: 00:02:00 •What do we mean by External Strategic Analysis: 00:09:00 •How Does Industry Analysis Help?: 00:05:00 •Conducting PEST or Broad Factors External Analysis: 00:11:00 •What are the Business and Funding Life Cycles?: 00:10:00 •Value Chains: Connecting Companies to their External Environment: 00:08:00 •Addressing the Total Addressable Market (TAM): 00:05:00 •Market Segmentation: Choosing Customers: 00:07:00 •Bargaining Power of Suppliers: 00:06:00 •Bargaining Power of Customers/Buyers: 00:06:00 •Business Plan: Industry, Markets and Competition: 00:04:00 •Section Introduction - Operations and Customer Management: 00:02:00 •What are Business Operations?: 00:03:00 •Strategic Analysis with the Business Model Canvas: 00:14:00 •How can Corporate Structure impact Strategy?: 00:07:00 •Organisational Development: 00:04:00 •Reviewing the Operations of the Firm: 00:03:00 •Click and Mortar - Online meets Offline: 00:05:00 •eCommerce Business Models: 00:06:00 •Internal Strategic Analysis - Business Plan Tie In: 00:05:00 •Section Introduction: Six Minute Strategist SWOT Assignment: 00:02:00 •Section Introduction: Customer Value Proposition: 00:02:00 •Understanding the Customer Value Proposition: 00:03:00 •Positioning Your Firm in the Market: 00:04:00 •What do we mean by a Profit Model?: 00:05:00 •Hax's Delta Model: 00:09:00 •Switching Costs and Customer Strategy: 00:03:00 •Managing the Customer Experience: 00:05:00 •What is the Customer Journey?: 00:06:00 •Customers, Customer Value and the Business Plan: 00:03:00 •Section Introduction: Sales and Marketing: 00:02:00 •The 5 Ps of Marketing: 00:06:00 •How Can You Plan Your Marketing?: 00:11:00 •Push Marketing Strategy: 00:03:00 •Pull Marketing Strategy: 00:04:00 •Understanding AIDA: 00:07:00 •Progressive Sequence of 9 Agreements: 00:07:00 •Pricing Strategies: 00:11:00 •Sales and Marketing in the Business Plan: 00:06:00 •Section Introduction: Digital Business Strategy Transformation: 00:02:00 •Why Do You Need A Digital Strategy Blueprint?: 00:07:00 •What Skills and Assets do you need to be a Digital Entrepreneur?: 00:07:00 •Digital Strategy Blueprint Overview: 00:18:00 •Digital Strategy - Customer Centric Transformation: 00:07:00 •Digital Strategy - Customer Experience Transformation: 00:05:00 •Digital Strategy - Customer Channel Transformation: 00:06:00 •Digital Strategy - Customer Engagement Transformation: 00:19:00 •Digital Strategy - Digital Skills Transformation: 00:04:00 •Digital Strategy - Tools and Resources: 00:02:00 •Section Introduction: Understanding Financial Statements: 00:02:00 •Overview of Financial Statements: 00:03:00 •GAAP: Accruals vs Cash Accounting: 00:06:00 •Income Statement or Profit and Loss Account: 00:08:00 •Introduction to the Balance Sheet: 00:11:00 •Cash Flow Statement: 00:06:00 •Cash Flow Metrics Explained: 00:09:00 •Case Study - Apple Financial Statements: 00:04:00 •Financial Statements in the Business Plan: 00:06:00 •Section Introduction: Strategic Financial Analysis: 00:01:00 •What is Financial Analysis?: 00:11:00 •Income Statement Profitability Ratios: 00:04:00 •Balance Sheet Ratio Analysis: 00:12:00 •Cash Flow Statement Analysis: 00:05:00 •Valuation Ratios: 00:04:00 •Section Introduction: Financial Analysis - Case Study and Assignment: 00:01:00 •Apple Inc Financial Analysis - Solution: 00:03:00 •Discussion of Measurements of Growth Analysis: 00:05:00 •Discussion of Measures of Profitability Analysis: 00:07:00 •Discussion of Trading Performance Analysis: 00:03:00 •Discussion of Working Capital (Liquidity and Efficiency) Analysis: 00:12:00 •Section Introduction: Future Business Strategy Analyser Assignment: 00:01:00 •Section Introduction: Goal Setting and Performance Management: 00:02:00 •Introduction to Goal Setting: 00:03:00 •What do we mean by SMART Goals?: 00:04:00 •Key Performance Indicators: 00:04:00 •Strategic Dashboards: 00:07:00 •Corporate Performance Management: 00:04:00 •Objectives and Key Results: 00:04:00 •Year over Year Performance: 00:04:00 •Section Introduction: Growth Strategies: 00:02:00 •Organic vs Inorganic: 00:03:00 •The Advantage of First Mover Advantage: 00:05:00 •The Importance of Scalability: 00:04:00 •Merger and Acquisitions Growth Strategies: 00:10:00 •Buy and Build Growth Strategy: 00:08:00 •Negative Growth- Company Recovery Strategies: 00:09:00 •Post Coronavirus Strategies: 00:06:00 •Growth Strategies Business Plan Tie In: 00:03:00 •Section Introduction: Valuation, Funding, Exits and Returns: 00:02:00 •Valuation and Funding - A Consequence of our Business Strategy: 00:04:00 •How to Value a Company: 00:11:00 •Sources of Equity Funding: 00:08:00 •What is a Pre-Money Valuation?: 00:06:00 •How to Create a Pitch Deck for Investors: 00:06:00 •Sources and Uses of Funds in the Business Plan: 00:02:00 •What is a Cap Table?: 00:05:00 •Exit Strategies and Returns: 00:09:00 •Transaction Cost Management: 00:02:00 •Section Introduction: Risk Assessment: 00:01:00 •Risk Assessment - Strategic Plan Summary: 00:02:00 •Section Introduction: Business Plan Synthesis: 00:03:00 •Business Plan Synthesis: 00:03:00 •Business Plan - Executive Summary: 00:02:00 •Business Plan - History and Background: 00:02:00 •Business Plan - Management Summary: 00:04:00 •Business Plan Appendicies: 00:04:00 •Key Questions Check List: 00:01:00 •Business Plan - Audience Targeting: 00:03:00 •Business Plan Refinement: Types of Businesses: 00:02:00 •Summary and Wrap Up: 00:05:00 •Additional File: 00:00:00
Freedom of Information and the Law Course - Online Course This Freedom of Information and the Law training course explains the purpose of the Freedom of Information Act and the organisations that it applies to. It also covers who can make data requests, how to make requests and how they are processed. This training takes approximately 1 hour to complete. What is the Freedom of Information Act? The Freedom of Information Act 2000 gives a general right of public access to all types of recorded information held by public authorities. Also, it sets out exemptions and places a number of obligations on public authorities. The Act covers any recorded information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland. What are the learning outcomes of the Freedom of Information and the Law course? At the end of the course you will be able to: Recall the purpose of the Freedom of Information Act. Provide examples of organisations that the FOIA applies to. Identify the types of information that can be requested. Recall who can request data. Identify situations where information access requests can be refused. The purpose and scope of the Freedom of Information Act (FOIA) The first topic explains the purpose of the FOIA and who it applies to. It identifies what information people can request and who can make an FOI request. It outlines benefits that arise from the FOIA. Information exempt from an FOI request The second topic explains the difference between absolute and qualified exemptions. You will learn what is meant by 'in the public interest'. The topic also outlines the two-stage process for determining whether an FOI request should be refused. Making and FOI request The third topic outlines the key steps in making an FOI request. It identifies actions that you can take to save time, cost and resources. You will learn about how long it should take to deal with requests and what happens if you challenge a failed FOI request. The topic also discusses how you can use the information received from an FOI request responsibly. Dealing with an FOI request The final topic outlines public authority duties that apply when an FOI request is received. It also describes the process for dealing with requests and refusing requests.
Stress in the Workplace Training - Online Course Our workplace stress management course makes you aware of the potential impact of work-related stress, allows you to recognise your stress triggers and helps you manage any work-related stress you are experiencing. We cover what you should do if you have tried all the self-help techniques and still feel unable to cope with the levels of stress you are experiencing. The training course identifies positive ways of dealing with stress. An example is being active, an excellent way to reduce stress levels. Exercise releases endorphins into your bloodstream, which make you feel good and lift your mood. Your stress may not disappear, but it will help you feel calmer to deal with your problems with a clearer mind. Our stress management course breaks down examples like this and all other stress management tactics. What is Stress? Stress is the feeling of being under too much mental or emotional pressure. It is usually associated with anxiety brought about by experience something new, unexpected or in situations where a person feels unable to cope with pressure. We all deal with stress differently. What is a stress management course? A stress management course or training teaches employees of businesses and organisations to identify the signs of stress and informs them of other mental health issues which can be present in a workplace environment. Participants will be provided with all the skills required to help colleagues that need support. Learning outcomes of stress management training When you complete our online stress management training, you will be able to explain the following: What is meant by stress. The prevalence of work-related stress in the UK. The impact of stress on yourself, on others and on organisations. A range of causes of stress at work. Emotional, mental, cognitive and behavioural symptoms of stress. Common stress triggers and identify your own stress triggers. How major life events and minor daily hassles can contribute to stress. What is Stress Defining 'stress', identifying common causes of workplace stress and health problems caused by stress. The Incidence of Stress in the Workplace Summarising Health & Safety Executive information about work-related stress. Symptoms and Triggers of Stress Describing the symptoms and triggers of stress. The topic also outlines some relevant research into stress. Managing Stress in the Workplace This section is all about managing stress. You will learn about how some coping strategies do more harm than good. The topic describes how physical activity reduces stress and explores how to increase the amount of social contact in your life. The topic covers the impact of learning, diet, expectations, and clutter on stress levels. Finally, the topic suggests how to create a stress management plan. Professional Help The final topic explains what to do if you feel unable to manage stress on your own. It explains the basics of Cognitive Behavioural Therapy.
From local businesses to international consulting opportunities, security management has become one of the fastest growing fields. Safety and security managers are responsible for establishing and enforcing security policies and procedures as well as managing and coordinating the activities to create a safe and secure environment for clients and employees. The Security Management Diploma course provides you with the necessary knowledge on the various aspects of security, implementing security policies, regulations, rules, and norms to counter crime. A variety of topics are covered in this course, including executive protection and recovery, trade secret protection, background investigations and analysis, incident recording, surveillance, IT security and cyber-security. By the time you complete this course, you will be able to analyse and implement effective security countermeasures and procedures to safeguard proprietary information, trade secrets, organisational human resources and leaders. Who is this Course for? Security Management Diploma is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Security Management Diploma Module 01: Introduction to Security Management 00:30:00 Module 02: Organisational Security Management 00:26:00 Module 03: Security Risk Analysis and Risk Reduction 00:23:00 Module 04: Physical and Information Security Protection 00:32:00 Module 05: Business Resilience and Crisis Management 00:17:00 Module 06: Cyber Security and Fraud Prevention 00:25:00 Module 07: Security Investigations and Threat Awareness 00:24:00 Module 08: Laws and Regulations 00:25:00 Mock Exam Mock Exam - Security Management Diploma 00:20:00 Final Exam Final Exam - Security Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00