Overview Convincing strangers or assisting them over the phone can be a very challenging task. However, we can make this job easy for you with our exclusive Online Telephone Receptionist Course. This course is designed to deliver quality training and prepare you for the responsibilities. The course is divided into 12 informative modules. These modules will teach you the key skills you need to become a proficient telephone receptionist. Here, you will also get to learn how to represent your organisation in the right manner. Furthermore, the course will help you work on your time management and organisational skills. By the end of the course, you will be able to establish effective communication through the telephone. So, what are you waiting for join today and start learning! Course Preview Learning Outcomes Acquire the core business telephone skills Learn how to properly represent your boss and your organisation Improve your time management and organisation skills Grasp the strategies for effective communication Familiarise yourself with the challenges associated with this role Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Telephone skills Time management Organising Who Should Take this Online Telephone Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Telephone Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Telephone Receptionist Course Certification After completing and passing the Online Telephone Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Pathâ This exclusive Online Telephone Receptionist Course will equip you with effective skills and abilities and help you explore career paths such as Personal Secretary Receptionist Office Admin Module 01: Additional Challenges Additional Challenges 00:07:00 Module 02:Communication (I) Communication (I) 00:07:00 Module 03: Communication (II) Communication (II) 00:08:00 Module 04:Core Skills Required Core Skills Required 00:11:00 Module 05:Organizing and Planning (I) Organizing and Planning (I) 00:07:00 Module 06: Organizing and Planning (II) Organizing and Planning (II) 00:07:00 Module 07: Self-Management (I) Self-Management (I) 00:07:00 Module 08: Self-Management (II) Self-Management (II) 00:07:00 Module 9:Time Management (I) Time Management (I) 00:07:00 Module 10:Time Management (II) Time Management (II) 00:08:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Highlights of the Course Course Type: Self-paced online course Duration: 4 Hours 33 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Know how to apply food safety principles in every environment Learn how to prevent food poisoning and spoilage Discover ways to control microbiological, chemical, physical and allergen hazards Know how to maintain personal hygiene Understand the process of cleaning and disinfection Learn how to use and design food premises and equipment Know how to effectively implement the HACCP and FSMS Adhere to the food safety legislations and requirements Supervising Food Safety - Level 3 This course will provide you with in-depth knowledge of food safety principles to abide by food safety legislation, supervise proper food safety and prevent the spread of foodborne illnesses. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Comply with food safety legislation Maintain personal hygiene and pest control Control chemical, physical, microbiological and allergen hazards Effectively utilise food safety equipment Properly implement HACCP Essential skills, confidence and competence to assist you in this industry Core competencies required to drive a successful career in this industry This Level 3 Food Safety and Hygiene for Supervisors course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This Level 3 Food Safety and Hygiene for Supervisors course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Who is this course for? This course is ideal for owners of food businesses looking to update their knowledge and skills about food safety Anyone who is interested in transforming their food business into one that adheres to all food safety regulations can take this Supervising Food Safety Level 3 Course This training is also open to coordinators, managers, or supervisors responsible to oversee food safety in any business Beginners and aspiring individuals who want to work in this field can also take this course Entry Requirements This Supervising Food Safety Level 3 Course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Supervising Food Safety Level 3 Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Supervising Food Safety Level 3 Course will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. Curriculum This Supervising Food Safety Level 3 Course is divided into bite-sized modules to make it easy to follow. The modules cover all essential areas to help you learn the steps of obtaining a blood specimen from the antecubital fossa region. This flexibility enables you to learn at your own pace, fitting your studies around your current lifestyle. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 1: Introduction to Food Safety Module 2: Food Poisoning, Spoilage & Preservation Module 3: Microbiology Module 4: Microbiological Hazards & Controls Module 5: Chemical Hazards, Controls & Prevention Module 6: Allergen Hazards & Controls Module 7: Physical Hazards & Controls Module 8: Personal Hygiene Module 9: Design and Use of Food Premises and Equipment Module 10: Cleaning & Disinfection Module 11: Pests & Pest Management Module 12: HACCP & FSMS Module 13: Implementation of HACCP Module 14: 7 Principles of Hazard Control Module 15: Food Safety Legislation & Enforcement Obtain Your Certificate of Achievement Order Your Certificate of Achievement 00:00:00
If employees are involved in a crisis, and cannot speak for themselves, it is an essential responsibility of any organisation to be prepared to speak with families on their behalf. The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role. This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams. Learning Outcomes What Family Liaison is How it fits with a crisis management team Principles and skills for managing a professional relationship with families in distress Understand the framework of engaging and disengaging with families Become aware of the impact of social media on family liaison work Understand the risks of FLIC work Identify self-care strategies Create an action plan
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Welcome 00:03:00 Meet your trainers 00:04:00 Is this course for you? 00:04:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis Plus Fire Emergen 00:03:00 Bomb Threats 00:04:00 Active Shooter and Terrorism 00:02:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:05:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:03:00 Personal Effects, Emergency Colour Codes, Recovery 00:01:00 Warden Skills Leadership and Communication in Emergencies 00:04:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:08:00 Wrap Up Wrap Up 00:01:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Help! I can't Wait to ask for a Break...and more! This workshop is a must for parents, caregivers and professionals working and/or living with people who have complex communication needs. You will learn how to teach critical communication skills that lead to greater independence in the home, work, school and community settings. We review nine specific skills: requesting reinforcers, requesting help, requesting a break, indicating yes and no, waiting, following directions, schedule-following and transitioning. Through lecture, demonstrations, video and participatory activities, you will acquire specific teaching strategies that are relevant for anyone who has limited communication skills, regardless of their communicative modality (e.g., Picture Exchange Communication System [PECS], signing, device use, speech). WHAT YOU WILL LEARN Define functional communication Identify and evaluate nine critical communication skills Design effective teaching strategies to promote these skills independent of modality Incorporate effective visual strategies for all communicators Incorporate critical communication skills into functional activities and routines WORKSHOP DETAILS Agenda: 9:00 AM - 4:30 PM Registration Time: 8:30 AM - 9:00 AM Tuition Includes: Detailed handout with space for note taking, delegate practise/resources pack - value £15 Certificate of Attendance CEUs: 6.0 BACB CEUs; Satisfactory completion of this course requires participants to be present for the duration of the course and to participate in all student responding activities (e.g. questions, role play, quizzes, and surveys). Pyramid Educational Consultants is an approved BACB ACE Provider for Learning (Type 2) Continuing Education Credits. The BACB does not warrant, endorse, sponsor, approve, or partner with the event, organisation, or instructor.
Providing Guidance & Support for MHFAiders: giving reassurance they are not alone. Our MHFAider guidance & support forums are tailored to provide MHFAiders with the clarity they need to excel in their role. We believe it's important to offer a safe space for MHFAiders to discuss their role, while staying up to date with the latest best practices and information. Mental Health First-Aiders and Champions forum for open discussions, guidance, support, and focus topic learning with a registered Mental Health Nurse.
Simply speaking, Life Coaching is about raising awareness of how we can move from A to B. Sometimes we don't know what place B is, and we can use Coaching to gain clarity on what B looks and feels like. Life Coaching is non-directive, which means as a Coach, I help you to unlock your potential rather than tell you what to do. The experience creates a space for accountability and motivation to take positive action. My role as your Holistic Coach is to provide you with a safe space for you to ground, explore & embrace your emotions, claim your personal power to design & live your dream life.
Level 3 Award in Education and Training (RQF) (Former PTLLS) & SEN Course Children with special needs require special care and attention. That's why they need a dedicated and educated teacher to guide them through the difficult process of schooling with developmental disabilities. Equipped with this Level 3 Award in Education and Training(RQF) (Former PTLLS) & SEN Course, you will be an able provider for this vulnerable group. This Level 3 Award in Education & Training (RQF) and Special Educational Needs (SEN) course is awarded by an established Ofqual-regulated Awarding Organisation named Focus, which ensures you've demonstrated the requisite competency and this competence is acknowledged. It will provide you with essential skills that allow you to start improving in a successful teaching career. Enroll now to start your nationally accredited certification towards your teaching qualification. Why is This Level 3 Award in Education and Training (RQF) (Former PTLLS) &SEN Course Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The AET (former PTLLS) course is Ofqual, UK Govt. Regulated and Awarded by Focus which adds value to your educational profile Cost Efficient: In most cases, British qualification starts from £3000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. Benefits you will gain from this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course: Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit Qualification Summary Qualification type: Focus Level 3 Award Qualification title: Focus Level 3 Award in Education and Training (RQF) Accreditation status: Accredited Level: 3 Guided Learning Hours (GLH): 48 Total Qualification Time (TQT): 120 What other courses are included with this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course?: With this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course, learners will get the 20 Premium courses absolutely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Course Curriculum of Level 3 Award in Education and Training (RQF) ***Level 3 Award in Education and Training (RQF) (Former PTLLS) & SEN Course*** **Focus Level 3 Award in Education and Training (RQF)** Unit 1: Understanding Roles, Responsibilities and Relationships in Education and Training Unit 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Unit 5: Understanding Assessment in Education and Training **Special Education Needs (SEN) Training - Level 2** Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership Learning Outcomes What skills will I gain from this Level 3 Award in Education & Training AET (former PTLLS) Course? AET (former PTLLS) - Understand the underlying fundamentals of teaching and learning AET (former PTLLS) - Make a practical approach to session planning AET (former PTLLS) - Explore the various approaches to learning AET (former PTLLS) - Determine the students' desires and long-term goals AET (former PTLLS) - Implement strategies for assessing your students' potential AET (former PTLLS) - You will become an expert in education and training AET (former PTLLS) - You will gain knowledge in teacher expectations & attributions and much more Learning Duration AET (former PTLLS) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 48. Total Qualification Time for this qualification is 120 hours. The total credit value for this qualification is 12 AET (former PTLLS) Guided Learning Hours Guided Learning Hours for this qualification is 48. These hours comprise all real-time contact time, hours of lectures or tutorial,s or supervision of a learner, tutor, trainer, or other education providers. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Tutor Support 1-2-1 Expert Tutor Support Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 5: In Unit 5, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. AET (former PTLLS) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Level 3 Award in Education & Training AET (former PTLLS) from Focus Awards Limited. Requirements Level 3 Award in Education & Training (RQF) course does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment Career path Level 3 Award in Education & Training (RQF) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student
Emergencies occur when they are least expected. Effective emergency planning is the key to surviving natural and man-made disasters. Risk analysis and the formulation of a comprehensive plan, followed by a vigorous and continuing testing program, are essential elements to surviving an emergency. The Emergency Planning Course is designed to ensure that those with an Emergency Planning remit within their organisation have the knowledge, skills and confidence to be able to carry out their role to best practice standards. This Emergency Planning Course on the necessary management skills required to implement emergency systems and procedures in the event of an emergency situation arising. This course was specifically created to address Emergency preparedness under existing state, SARA Title III, and OSHA regulations. Topics covered include threat assessment, risk analysis, formulating the plan, staffing the emergency operations center (EOC), coordinating with supporting agencies, the importance of continuing liaison, managing an actual incident, and conducting an effective follow-up analysis. Various actual case studies are discussed. What Will I Learn? How to plan for emergencies at a venue Create emergency procedures The importance of training and drills in getting a venue emergency ready Requirements Be able to understand key concepts Be willing to add to learning by using the additional resources provided Introduction Introduction FREE 00:03:00 Who are We? 00:04:00 Who is This Course For 00:02:00 Why Have an Emergency Management Plan? 00:06:00 Emergency Planning Committee (EPC) Introduction 00:05:00 Emergency Plan and Procedures Emergency Identification and Analysis 00:06:00 Potential Emergencies for Venues. Let's start with Fire 00:05:00 Internal Threats, Visitors and Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-Related Emergencies 00:09:00 Terrorism 00:07:00 Structure of the Emergency Plan and Emergency Response Procedures 00:02:00 Evacuation Diagram 00:02:00 Distribution of the Emergency Plan and Procedures 00:04:00 Review and Routine Servicing 00:01:00 Key Considerations for our Emergency Response Procedures Introduction and Required Procedures 00:04:00 Notification, Communication, Media, Social Media, Control & Coordination 00:10:00 Children and Emergency Response Equipment 00:04:00 Evacuation Options, Routes & Assembly Areas 00:05:00 First Aid, Lifts & Escalators 00:01:00 Occupants and Visitors with a Disability 00:03:00 Other Considerations 00:06:00 Emergency Control Organisation Emergency Control Organisation 00:04:00 Selection Criteria for ECO Members, Roles, Identification and Indemnity 00:03:00 Who will make a good Chief Warden? 00:06:00 Training and Response Exercises EPC and ECO Training 00:05:00 Occupants, Visitors, Skill Retention & Training Materials 00:04:00 Emergency Response Exercises or 'Drills' 00:08:00 Wrap Up Wrap Up 00:02:00 Course Certification
The CILT(UK) Level 5 Professional Diploma in Logistics and Transport (QCF) is designed to enhance new and existing expertise in the supply chain, passenger transport, road freight or transport planning environments as well as developing core management skills.