7177 Organisation courses in Cardiff delivered On Demand

24 Hour Flash Deal **25-in-1 Technical Project Manager Diploma Mega Bundle** Technical Project Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Technical Project Manager Diploma package online with Studyhub through our online learning platform. The Technical Project Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Technical Project Manager Diploma course provides complete 360-degree training on Technical Project Manager Diploma. You'll get not one, not two, not three, but twenty-five Technical Project Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Technical Project Manager Diploma courses are yours for as long as you want them once you enrol in this course This Technical Project Manager Diploma Bundle consists the following career oriented courses: Course 01: Practical Project Management Course 02: Project Management - Planning, Executing, Maintaining and Controlling Course 03: Business Development Manager Course 04: B2B Business Development Course 05: Lean Organisation Management Principles, Process and Techniques Course 06: Fundamentals of Entrepreneurship Course 07: Business Law Course 08: Time Management Course 09: Business Accounting Training Course 10: Anger Management and Conflict Resolution Course 11: Performance and Talent Management Course 12: Anti-Money Laundering (AML) Course 13: Business English and Communication Skills Course 14: Data Analysis Course 15: Branding Fundamentals for New Business Course 16: Make Business Plans: Forecasting and Budgeting Course 17: Business Strategy Planning Course 18: Business Management and Finance Course Course 19: Supply Chain Management Course 20: Purchasing & Procurement Course 21: Effective Communication Skills Diploma Course 22: Business Networking Skills Course 23: Influencing and Negotiation Skills Course 24: Delegation Skills Training Course 25: Leadership Skills Training The Technical Project Manager Diploma course has been prepared by focusing largely on Technical Project Manager Diploma career readiness. It has been designed by our Technical Project Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Technical Project Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Technical Project Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Technical Project Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Technical Project Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Technical Project Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Technical Project Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Technical Project Manager Diploma lessons One to one assistance from Technical Project Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Technical Project Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Technical Project Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Technical Project Manager Diploma certificate and transcript on the next working day Easily learn the Technical Project Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Technical Project Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Technical Project Manager Diploma Requirements To participate in this Technical Project Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Technical Project Manager Diploma Career path You will be able to kickstart your Technical Project Manager Diploma career because this course includes various courses as a bonus. This Technical Project Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Technical Project Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Human Resources Manager Diploma Mega Bundle** Human Resources Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Human Resources Manager Diploma package online with Studyhub through our online learning platform. The Human Resources Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Human Resources Manager Diploma course provides complete 360-degree training on Human Resources Manager Diploma. You'll get not one, not two, not three, but twenty-five Human Resources Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Human Resources Manager Diploma courses are yours for as long as you want them once you enrol in this course This Human Resources Manager Diploma Bundle consists the following career oriented courses: Course 01: Certificate in Human Resources Management at QLS Level 3 Course 02: Complete Guide to HR System Course 03: Virtual Interviewing for HR Course 04: Resourcing and Managing Talent Course Course 05: Workplace Productivity Training Course 06: Team Management Course 07: Performance and Talent Management Course 08: Workplace Confidentiality Course 09: Talent Management & Employee Retention Techniques Course 10: Safer Recruitment Training Course 11: Employee Engagement and Retention Strategies Course 12: Managing Online Meetings Course 13: Influencing and Negotiation Skills Course 14: Administration : Office Administration Course 15: Organisation & People Management Course 16: Equality, Diversity and Discrimination Course 17: Cross-Cultural Awareness Training Diploma Certificate Course 18: Conflict Resolution Course 19: Corporate Risk And Crisis Management Course 20: Internal Audit and Risk Control Training Course 21: Leadership Skills Training Course 22: Organizational Behaviour, HR and Leadership Course 23: Diversity Training Course 24: Time Management Course 25: UK Employment Law The Human Resources Manager Diploma course has been prepared by focusing largely on Human Resources Manager Diploma career readiness. It has been designed by our Human Resources Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Human Resources Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Human Resources Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Human Resources Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Human Resources Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Human Resources Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Human Resources Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Human Resources Manager Diploma lessons One to one assistance from Human Resources Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Human Resources Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Human Resources Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Human Resources Manager Diploma certificate and transcript on the next working day Easily learn the Human Resources Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Human Resources Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Human Resources Manager Diploma Requirements To participate in this Human Resources Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Human Resources Manager Diploma Career path You will be able to kickstart your Human Resources Manager Diploma career because this course includes various courses as a bonus. This Human Resources Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Human Resources Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

***24 Hour Limited Time Flash Sale*** Level 7 in Strategic Learning & Development Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 7 in Strategic Learning & Development Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 7 in Strategic Learning & Development bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 7 in Strategic Learning & Development Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 7 in Strategic Learning & Development Career Bundle: Course 01: Level 7 Advanced Diploma in Strategic Learning and Development Course 02: Strategic Management and Leadership Development Course 03: Lean Organisation Management Technique (Level 2) Course 04: Agile Project Management Course 05: Talent Management Level 3 Course 06: Level 3 Performance Management Course 07: Change Management Course 08: Team Building & Management Diploma Course 09: Diploma in Employee Management Course 10: Diploma in Performance Management Course 11: Business Environment Course 12: Workplace Productivity Course Course 13: Diploma in Operations Management Course 14: Diploma In UK Employment Law Course 15: Equality & Diversity Course 16: Conflict Management Training Course 17: Decision-Making and Critical Thinking Training Course 18: Negotiation Skills Certificate Course 19: Financial Management Course 20: Delegation Skills Training Course 21: Confidence Building & Assertiveness Course 22: Communicate and Work With People From Other Cultures Course 23: Smart Goal Setting Course 24: Emotional Intelligence and Human Behaviour Course 25: Engagement Manager Course 26: Effective Communication Training Level-3 Course 27: Public Speaking Diploma Course 28: Customer Service Course 29: Time Management Course 30: Compliance Risk and Management With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Level 7 in Strategic Learning & Development today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Level 7 in Strategic Learning & Development course materials Get instant access to this Level 7 in Strategic Learning & Development course Learn Level 7 in Strategic Learning & Development from anywhere in the world 24/7 tutor support with the Level 7 in Strategic Learning & Development course. Start your learning journey straightaway with our Level 7 in Strategic Learning & Development Training! Level 7 in Strategic Learning & Development premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 7 in Strategic Learning & Development is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 7 in Strategic Learning & Development course. After passing the Level 7 in Strategic Learning & Development exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 in Strategic Learning & Development course is ideal for: Students seeking mastery in Strategic Learning & Development Professionals seeking to enhance Strategic Learning & Development skills Individuals looking for a Strategic Learning & Development-related career. Anyone passionate about Strategic Learning & Development Requirements This Level 7 in Strategic Learning & Development doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 in Strategic Learning & Development bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

24 Hour Flash Deal **33-in-1 Lean Project management Mega Bundle** Lean Project management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Lean Project management package online with Studyhub through our online learning platform. The Lean Project management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Lean Project Management course provides complete 360-degree training on Lean Project management. You'll get not one, not two, not three, but thirty-three Lean Project Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Lean Project management courses are yours for as long as you want them once you enrol in this course This Lean Project management Bundle consists the following career oriented courses: Course 01: Diploma in Lean Process and Six Sigma Course 02: Lean Six Sigma White Belt course Course 03: Six Sigma Green Belt Diploma Course 04: Six Sigma Black Belt - Advance Diploma Course 05: Project Management Course 06: Agile Project Management Diploma Course 07: The 5S Lean Methodology in Action Course 08: Cost Control Process and Management Course 09: Process Mapping: Toolkit Course 10: Process Improvement Course 11: Lean Leadership, Culture and Management - Online Diploma Course 12: Team Management Course 13: Operations and Time Management Course 14: Agile Scrum Master Certification Course 15: RCA: Root Cause Analysis Course 16: Strategic Planning and Implementation Course 17: Supply Chain Management Course 18: Lean Production, Logistics and Supply Chain Management Training Course 19: Lean Organisation Management Principles, Process and Techniques Course 20: Good Manufacturing Practices (GMP) Certification Course 21: Customer Relationship Management Course 22: Customer Service & Environment Course 23: Quality Management and Strategic Training - ISO 9001 Course 24: Project, Change, and Quality Management Course 25: Financial Modelling for Decision Making and Business plan Course 26: Art of Negotiation and Conflict Resolution Course 27: Environmental Engineering Course 28: Data Analysis & Forecasting Course 29: Stakeholder Management Course 30: Construction Project Management and Construction Cost Estimation Course 31: Governance and Risk Management: Navigating Corporate Strategies Course 32: Understanding Retail and Operations Management Strategies Course 33: Organizational Behaviour, HR and Leadership In this exclusive Lean Project management bundle, you really hit the jackpot. Here's what you get: Step by step Lean Project management lessons One to one assistance from Lean Project management professionals if you need it Innovative exams to test your knowledge after the Lean Project management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Lean Project management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Lean Project management certificate and transcript on the next working day Easily learn the Lean Project management skills and knowledge you want from the comfort of your home The Lean Project management course has been prepared by focusing largely on Lean Project management career readiness. It has been designed by our Lean Project management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Lean Project management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Lean Project management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Lean Project management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Lean Project management Elementary modules, allowing our students to grasp each lesson quickly. The Lean Project management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Lean Project management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Lean Project management Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Lean Project management course, all you need is - A smart device A secure internet connection And a keen interest in Lean Project management Career path You will be able to kickstart your Lean Project management career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Lean Project management Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 Logistics and Supply Chain Management Mega Bundle** Logistics and Supply Chain Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Logistics and Supply Chain Management package online with Studyhub through our online learning platform. The Logistics and Supply Chain Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Logistics and Supply Chain Management course provides complete 360-degree training on Logistics and Supply Chain Management. You'll get not one, not two, not three, but thirty-three Logistics and Supply Chain Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Logistics and Supply Chain Management courses are yours for as long as you want them once you enrol in this course This Logistics and Supply Chain Management Bundle consists the following career oriented courses: Course 01: Supply Chain Management Course 02: Logistic Management Course 03: Procurement, Logistic and Quality Management Course 04: Transport Management and SAP Transportation Management Course 05: Warehouse Management Course 06: Inventory Management Course 07: Warehouse Safety Course 08: Warehouse Operative Course 09: Telehandler and Forklift Certification Course 10: Ladder Safety Training Course 11: Spill Management Training Course 12: COSHH Training Course 13: PUWER Course 14: RIDDOR Training Course 15: LOLER Training Course 16: Emergency First Aid at Work Course 17: Fire Safety Course 18: Driver Safety Awareness Course 19: Operations Management Course 20: Lean Organisation Management Principles, Process and Techniques Course 21: Quality Management and Strategic Training - ISO 9001 Course 22: Process Mapping Course 23: RCA: Root Cause Analysis Course 24: 5S Lean Methodology Course 25: Good Manufacturing Practices (GMP) Course 26: Change Management Course 27: Lean Six Sigma White Belt course Course 28: Six Sigma Green Belt Diploma Course 29: Six Sigma Black Belt - Advance Diploma Course 30: Agile Project Management Diploma Course 31: Understanding Retail and Operations Management Strategies Course 32: Cost Control Process and Management Course 33: CSR Policies & Supply Chain Management In this exclusive Logistics and Supply Chain Management bundle, you really hit the jackpot. Here's what you get: Step by step Logistics and Supply Chain Management lessons One to one assistance from Logistics and Supply Chain Management professionals if you need it Innovative exams to test your knowledge after the Logistics and Supply Chain Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Logistics and Supply Chain Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Logistics and Supply Chain Management certificate and transcript on the next working day Easily learn the Logistics and Supply Chain Management skills and knowledge you want from the comfort of your home The Logistics and Supply Chain Management course has been prepared by focusing largely on Logistics and Supply Chain Management career readiness. It has been designed by our Logistics and Supply Chain Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Logistics and Supply Chain Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Logistics and Supply Chain Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Logistics and Supply Chain Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Logistics and Supply Chain Management Elementary modules, allowing our students to grasp each lesson quickly. The Logistics and Supply Chain Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Logistics and Supply Chain Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Logistics and Supply Chain Management Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Logistics and Supply Chain Management course, all you need is - A smart device A secure internet connection And a keen interest in Logistics and Supply Chain Management Career path You will be able to kickstart your Logistics and Supply Chain Management career because this course includes various courses as a bonus. This Logistics and Supply Chain Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Logistics and Supply Chain Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Why are you angry? Stressed out from all the time and money lost as a result of communication barrier in your life? No more- Enrol in our practical and to-the-point guide for facilitating productive workplace communication that can be applied to both your professional and personal life. Communication strategy is the key to success within any organisation. Staff can't work if they don't realise what they are doing, and if your organisation fails to have a plan, then you're just setting yourself up for disappointment. This course will teach you how to set a plan to lead a happier, more productive life, with richer and more fulfilling relationships. In this course, you will explore real stories, important concepts and practical methods for dealing with the problems that come from poor communication. It's straightforward, noteworthy guidance that will help you unlock your full potential with a couple of simple steps. Course Highlights Communication Skills Certificate is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Communication Skills Certificate into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 7 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Communication Skills Certificate Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Communication Skills Certificate is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Communication Skills Certificate is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:15:00 Module Two - The Big Picture 00:30:00 Module Three - Understanding Communication Barriers 00:30:00 Module Four - Paraverbal Communication Skills 00:30:00 Module Five - Non-Verbal Communication 00:30:00 Module Six - Speaking Like a STAR 00:30:00 Module Seven - Listening Skills 00:30:00 Module Eight - Asking Good Questions 01:00:00 Module Nine - Appreciative Inquiry 00:30:00 Module Ten - Mastering the Art of Conversation 01:00:00 Module Eleven - Advanced Communication Skills 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Final Exam

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Getting Started The ILM Level 3 Certificate in Effective Coaching and Mentoring course is designed for individuals who are interested in acquiring comprehensive knowledge, developing a wide range of skills, and building confidence in order to effectively coach or mentor people in various professional and personal contexts. It is especially suitable for those who are looking to embark on a rewarding career in coaching or mentoring and wish to gain a strong foundation in this field. Key Benefits For Learners Know how to become an effective coach and mentor Be able to understand the role and responsibilities of effective coaches and mentors Learn how to manage coaching and mentoring processes using recognised models Put your new skills into practice by carrying out supervised coaching or mentoring sessions Analyse your coaching or mentoring performance in order to improve own ability For Organisations Implement effective coaching and mentoring to improve organisational performance Ensure the individuals developed as coaches and mentors are equipped with the skills, knowledge and understanding they require Enhancing the coaching and mentoring culture in your organisation by developing highly effective coaches or mentors Key Highlights This qualification is intended for learners who wish to start a career in coaching or mentoring in an organisational context. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.     Career Pathways The ILM Level 3 Certificate in Effective Coaching and Mentoring course can open many career pathways including, but not limited to: Training and Development Manager, with an estimated average salary of £31,163 per annum Academic Coach or Mentor, with an estimated average salary of £34,156 per annum Business Coach or Mentor, with an estimated average salary of £38,216 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials 25% off membership with EMCC UK for all ILM learners studying for a coaching and mentoring qualification. Assessment For each module you study, you will complete a written assignment of 2000-2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements The ILM Level 3 Certificate in Effective Coaching and Mentoring course is designed for individuals who wish to commence a career in coaching or mentoring. To be eligible for this course, you must: Be 18 years of age and over Have some work experience as a coach, mentor or related role Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Why gain a ILM Qualification? The ILM Level 3 Certificate in Effective Coaching and Mentoring course is designed for individuals who wish to commence a career in coaching or mentoring. The course is designed to provide in-depth knowledge and practical skills in the field of coaching and mentoring. The modules cover a wide range of topics including the good practice in coaching and mentoring, coaching skills and mentoring skills within the organisation, etc. By completing the course, you will gain a thorough understanding of coaching and mentoring and develop the necessary skills to become successful coaches and mentors. Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 3 Certificate or Diploma in Leadership and Management ILM Level 5 Certificate or Diploma in Leadership and Management ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. Through the collaboration with European Mentoring and Coaching Council UK (EMCC UK), both existing ILM coaching and mentoring learners and those newly qualified coaches/mentors will have access to the membership of the Council at a discounted price (25% off EMCC UK annual membership fee), plus up-to-date guidance, thought leading support via joint webinars and CPD events. An ILM level 3 learners would be an affiliate EMCC UK member. Whilst an ILM level 5 leaners would fall into the associate membership and ILM level 7 learners would either qualify for the associate or professional membership. ILM learners who successfully become an EMCC UK member will have access to their resources. ILM learners will also receive documents including competency frameworks as well as a range of free resources including access to the International Journal, free e-books, discounted publications and research papers. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Reflecting on Mentoring Skills within an Organisational Context Reference No : 8587-305 Credit : 3 || TQT : 30 UNIT2- Understanding Good Practice in Coaching within an Organisational Context Reference No : 8587-300 Credit : 3 || TQT : 30 UNIT3- Understanding Good Practice in Mentoring within an Organisational Context Reference No : 8587-301 Credit : 3 || TQT : 30 UNIT4- Undertaking an Extended Period of Coaching within an Organisational Context Reference No : 8587-302 Credit : 7 || TQT : 70 UNIT5- Reflecting on Coaching Skills within an Organisational Context Reference No : 8587-303 Credit : 3 || TQT : 30 UNIT6- Undertaking an Extended Period of Mentoring within an Organisational Context Reference No : 8587-304 Credit : 7 || TQT : 70 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

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