10935 Opportunities courses in Cardiff delivered Online

Nursery Nurse: Nursery Nurse Course Online Childcare is one of the most rewarding professions. If you enjoy working with children and assisting them in their development and learning, this Nursery Nurse: Nursery Nurse Course for you. Working with children requires common sense and an understanding of the importance of professionalism and good practice in all that you do. This course will help you to improve your knowledge and understanding of current childcare practice. The Nursery Nurse: Nursery Nurse Course will teach you how to observe and assess young children in the early years setting of a nursery, as well as how to safeguard young children. Complete the Nursery Nurse: Nursery Nurse Course and learn how to keep young children safe and work with special needs children. Why choose this Nursery Nurse: Nursery Nurse Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Nursery Nurse: Nursery Nurse Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Nursery Nurse: Nursery Nurse Course. Courses including with this Nursery Nurse: Nursery Nurse Course bundle Course 01: Nursery Nurse Course 02: Teaching Assistant Course 03: Primary Teaching Diploma Course 04: Early Years Level 4 Course 05: EYFS Teaching Diploma [ Note: Free PDF certificate as soon as completing the Nursery Nurse: Nursery Nurse Course] Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course consists of 10 modules. Course Curriculum of Nursery Nurse: Nursery Nurse Course Module 01: Introduction to Nursery Nurse Module 02: Recognizing Children's Growth and Development Module 03: Observation and Assessment of Children in Early Childhood Settings Module 04: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 05: Safeguarding and Protecting Young Children Module 06: Health and Safety of Children in the Early Years Module 07: Nutrition and Healthy Food for Children Module 08: Play and Learning in Children’s Education Module 09: Working with Children Having Special Needs Module 10: Working in Partnership with Parents and Careers Assessment Method of Nursery Nurse: Nursery Nurse Course After completing Nursery Nurse: Nursery Nurse Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Nursery Nurse: Nursery Nurse Course After completing the Nursery Nurse: Nursery Nurse Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course is suitable for anyone who wants to: Learn more about a career as a Nursery Nurse. Develop the skills and knowledge needed to work in teaching. Make a career change and explore new career opportunities. Requirements Nursery Nurse: Nursery Nurse Course Online To enrol in this Nursery Nurse: Nursery Nurse Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Nursery Nurse: Nursery Nurse Course. Be energetic and self-motivated to complete our Nursery Nurse: Nursery Nurse Course. Basic computer Skill is required to complete our Nursery Nurse: Nursery Nurse Course. If you want to enrol in our Nursery Nurse: Nursery Nurse Course, you must be at least 15 years old. Career path Nursery Nurse: Nursery Nurse Course Online Opportunities in this Nursery Nurse: Nursery Nurse Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

What will you learn? Compare common myths with actual data on school attainment levels of multilingual learners. Explore how embracing linguistic diversity enriches students’ educational experiences and wellbeing as well as contributes positively to their academic achievements. Effective strategies to support multilingual learners and promote an inclusive educational environment. Hear real-life examples of putting this into practice. Our speakers Professor Roberto Filippi Professor at the UCL Institute of Education in London Roberto's research primarily explores multilanguage acquisition and its impacts on cognitive control, memory and metacognitive processes, using behavioural and neuroimaging methods. He is particularly focused on the developmental and educational implications of multilingual environments for both typically developing children and those with neurodivergent profiles. He investigates how multilingualism across the lifespan can confer cognitive and metacognitive benefits, aiming to uncover potential advantages for lifelong learners. Additionally, he has multiple publications in high-impact journals, has edited online collections on multilingualism and established valuable international collaborations in the field. Soofia Amin Assistant Head Teacher at Kensington Primary School and Specialist Lead in Education for Multilingualism Soofia empowers educators with strategies that foster a whole-school approach to multilingualism, ensuring that every learner’s linguistic background is recognized as a valued asset. She has worked with the Department for Education in Priority Areas, supporting schools to enhance provision for multilingual learners. She collaborates with academics and researchers to develop evidence-based best practices, ensuring multilingualism is embedded effectively within her practice. Her work bridges policy, practice, and research to create sustainable and impactful change in schools nationwide Lusine Nalbandyan-Andreke Customer Success Executive - International at FlashAcademy® Lusine brings a unique blend of legal expertise and a lifelong passion for languages. Fluent in English, Armenian, Russian and French (and currently learning Lithuanian), she deeply understands the challenges faced by both learners and educators in multilingual environments. She is committed to supporting schools and students in overcoming EAL (English as an Additional Language) barriers. She believes that multilingualism empowers learners by broadening their opportunities and boosting their confidence.

Getting Started This course is designed for those learners who have completed or are planning to pursue their CMI Level 7 Diploma in Strategic Management and Leadership and wish to proceed with an MBA at Anglia Ruskin University. Since there is no direct pathway to Anglia Ruskin University's MBA Top Up program after the CMI Level 7 Diploma in Strategic Management and Leadership, we have introduced a Bridge module (Strategic Leadership and Organisational Transformation), which will be delivered at the School of Business and Technology London. The programme CMI Level 7 Diploma in Strategic Management and Leadership and the Bridge Module are delivered by the School of Business and Technology. The MBA Top Up is delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. The duration of the whole program is 12-15 months. School of Business and Technology London partners with Chestnut Education Group to promote this programme. How it works? Once a learner successfully completes CMI Level 7 Management and Leadership and the Bridge Module - Strategic Leadership and Organisational Transformation, we will transfer the credits to Qualifi, an ofqual.gov.uk regulated awarding body for the programme Qualifi Level 7 Strategic Management and Leadership. Upon credit transfer, learners will receive a certificate and transcript from Qualifi for Level 7 Diploma in Strategic Management and Leadership with 120 credits, which will be used as a pathway for MBA Top Up. Key Benefits The qualification aims to improve your strategic management skills and techniques. The knowledge gained through the qualification will assist you in your role as a strategic manager in your workplace. You will be enabled to apply theories and models in your practical work scenarios, enhancing your problem-solving skills that can be applied to your working environment. It is a nationally accredited qualification, and the credits gained through this course can be transferred to other universities or other awarding bodies. You will be able to manage problems in your workplace more effectively, boosting the career prospectus. About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Entry Requirements Learners from age 21 and over. The learners should possess 3 Years of middle management experience or two years of senior management experience. The learner should have the ability to complete the Level 7 Qualification Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Stage 1 - CMI Level 7 Diploma in Strategic Management and Leadership This is the first stage of this whole program. CMI Diploma qualification is designed for individuals wishing to develop strategic management and leadership practices who will have the knowledge, skills and behaviours to drive business activities in a senior, regional, specialist, director or CEO management and leadership role. The qualification contains a breadth of units, which reflect the tasks and activities required by managers in roles such as senior managers, regional management and specialist managers who are accountable to a senior manager or business owner. The CMI Level 7 Diploma in Strategic Management and Leadership is delivered by School of Business and Technology London and awarded by CMI.  The qualifications have been designed for practising or aspiring managers in roles such as: Senior Manager Regional Manager Specialist Manager (with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales IT, human resources etc.) Director CEO Module Structure UNIT1- Strategic Risk Management This unit aims for leaders to develop an in-depth understanding of strategic risk management. Leaders will critically appraise strategic risk within an organisational context. They will assess strategies for risk management and the leadership skills to lead risk initiatives successfully. Ultimately, leaders will be allowed to develop a framework to deliver a risk strategy in an organisational context. UNIT2- Strategic Leadership This unit aims to equip leaders with an in-depth understanding of strategic leadership within an organisational context. Leaders will explore the complexities of the role and the theoretical perspectives, approaches, behaviours and skills which can enhance their professional practice. The unit focuses on the leader's ability to respond creatively to complex organisational challenges and understand how to set and deliver sustainable strategic goals. UNIT3- Collaboration and Partnerships The unit aims for leaders to understand collaborative and partnership arrangements. Leaders will critically assess the scope and value of these and evaluate the impact of organisational and legal frameworks on how these arrangements are delivered. The unit culminates in the requirement for the leader to present a rationale for collaboration or partnerships to further an organisation's success. UNIT4- Developing Organisational Strategy The aim of this unit is to enable leaders to know how to develop and influence an organisation's strategic direction through the development of a meaningful strategy. To support this outcome, leaders will critique the factors driving organisational strategy development and appraise approaches to successfully develop strategy. The unit culminates in leaders developing an organisational strategy to achieve a business goal. To complement this activity, leaders will propose an approach to implement and monitor the strategy developed to ensure its sustained success. UNIT5- Entrepreneurial Practice This unit aims to enable leaders to explore the principles of entrepreneurial practice, understand the different contexts in which entrepreneurship can flourish, and the characteristics of entrepreneurial leadership. Assessment Learners are required to submit time-constrained, scenario-based assignments for each unit of the level 7 diploma. There will not be any examinations.   Stage 2 - Bridge Module - Strategic Leadership and Organisational Transformation Now the second stage is to complete the Bridge Module. This module is about leadership at strategic level and the role of transformational leaders as catalysts for change in their organisations and whole industries. The module, therefore, focuses on two but clearly intertwined elements of strategic leadership and organisational transformation. Effective strategic leadership is a facilitator for organisational success. Leaders have to be knowledgeable, creative, agile and resilient to respond to organisational need in the contemporary workplace. This unit aims to equip leaders with an in-depth understanding of strategic leadership within an organisational context. Leaders will explore the complexities of the role and the theoretical perspectives, approaches, behaviours and skills which can enhance their professional practice. The unit focuses on the leader's ability to respond creatively to complex organisational challenges and understand how to set and deliver sustainable strategic goals. By studying this module, you should better understand their own leadership, or of the leadership in places of work and the changes that could take place to create a more effective leadership. Aim of the Unit Students are expected to develop many management/leadership skills that can be transferrable for use in other modules on the course and are essential in the workplace. Students are advised to refer to some leadership theories, which enables them to undertake the tasks given throughout the module. The notes formulated in response to these tasks will lead to you gaining formative feedback for your individual development.   Assessment As an individual, you will electronically submit a 5000-word assignment, which consists of a two-part report comprising of (i) a critical review of academic material (2,500 words) and (ii) a critical appraisal, evaluation and justification of change within an International organisation (2,500 words).   Stage 3 - MBA - Top Up The final stage is enrolling for the Top Up programme delivered online by Anglia Ruskin University. This professional qualification improves the chances of progression in a career path. This qualification helps the learner to oversee, supervise and allocate the operations in a business firm. The program aims to make the candidate capable of understanding the functional aspects of a company and acquiring the skills for communication and decision making. This programme from the renowned UK university is well acknowledged and globally respected as it dominates critical thinking and research. MBA can also help you specialise in a new industry you want to move to or in your current sector. Assessment The course requires you to submit a final Consultancy Project Report, which is treated as an assessment and would be scrutinised and reviewed by the verifiers externally. Delivery Methods The program comprises three stages; the first is Stage 1 - CMI Level 7 Diploma in Strategic Management and Leadership awarded by CMI and delivered by School of Business and Technology London. The second stage is the Bridge Module - Strategic Leadership and Organisational Transformation delivered by School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The third stage is the MBA Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Speaking in Public Online Course Speaking in Public is a course designed to provide you with the essential skills needed to communicate effectively in any setting. From engaging with small groups to captivating large audiences, this course covers the art and science of public speaking. Whether you’re aiming to influence opinions, share stories, or ace job interviews, mastering public speaking will open doors to new opportunities and boost your confidence in personal and professional interactions. Course Curriculum Module 01: Effective Communication Module 02: How to Talk to Anyone Module 03: Power of Storytelling Module 04: Becoming an Influencer Module 05: Importance of Body Language Module 06: Communication Skills for Job Interviews Module 07: Public Speaking (Learn more about this online course)

Behaviour Management Training If you want to learn about Behaviour Management and become an expert in the field, you have arrived at the right place. Industry experts designed this Behaviour Management course to enable you to learn quickly and efficiently and at your own pace and convenience. This Behaviour Management course is designed for practitioners, parents, and other adults who want to help and support children with behaviour management and understand why children misbehave. The purpose of this Behaviour Management course is to look at factors affecting behaviour, learning styles, the role of the adult and positive behaviour strategies. By the end of this course, the learner will know why children misbehave and how to effectively plan for their needs and learning styles. >> Main Course: Behaviour Management >> Free Courses Course 01: Level 4 Diploma in Child Psychology Course 02: Diploma in Mastering Psychology [ Note: Free PDF certificate as soon as completing the Behaviour Management course ] Behaviour Management Training Detailed Course Curriculum Module 1: Factors Affecting Behaviours Module 2: Learning Styles Module 3: The Role of the Adult Module 4: Positive Behaviour Strategies Assessment Method of Behaviour Management After completing each module of the Behaviour Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Behaviour Management After completing the MCQ/Assignment assessment for this Behaviour Management course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. Who is this course for? Behaviour Management Online This Behaviour Management course is ideal for: Practitioners Well-being and emotional needs coordinator (WENCO) Childminders Adults interested in the well-being and emotional needs of young children. Requirements Behaviour Management Training There are no specific requirements for this Behaviour Management course because it does not require any advanced knowledge or skills. Career path Behaviour Management Training This Behaviour Management in course may lead you to a variety of career opportunities.Such as: Nursery nurse Child practitioner Childminder Teacher Youth work

Getting Started The MSc Project Management programme is designed to show people from any discipline or degree how to manage projects. This program aims to identify, develop and perform essential skills and techniques needed for expertise in Project Management. The programme focuses on enhancing graduate and practicing engineers' knowledge and skills in relevant management skills, principles, and procedures. This course equips students with the skills and knowledge necessary to contribute to project management research significantly. The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Business Strategy, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the MSc Project Management Top-Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A bachelor's degree Applicant without a bachelor's degree but holding significant managerial experience will be considered for entry on a case-by-case basis. Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 7 Diploma in Business Strategy Programme Structure Mandatory Units Unit 703: Strategic Marketing Unit code: M/506/9074 TQT :150 Credit :15 This unit will explore the fundamental models, techniques, and theories that form the marketing foundation and can contribute to achieving strategic objectives. Additionally, it will impart learners with a critical comprehension of the marketing function within intricate organizations. Unit 704: Finance for Managers Unit code: D/506/9071 TQT :150 Credit :15 The focus of this unit is to assist learners in comprehending and effectively utilizing financial information and data. This unit holds significance for learners as it underpins informed decision-making. Unit 705: Strategic Direction Unit code: D/506/9068 TQT :150 Credit :15 This unit will delve into an organization's strategic aims and objectives, emphasizing their importance in establishing direction and gauging success and progress. Furthermore, the unit will examine how various strategic options may prompt the organization to alter its course. Unit 706: Strategic Planning Unit code: Y/506/9070 TQT :150 Credit :15 This unit focuses on the importance of the strategic planning process in crafting suitable strategies and creating a plan that garners support from stakeholders and other organizational leaders. Additionally, the unit addresses the critical evaluation of the program and its subsequent success. Unit 707: Creative and Innovative Management Unit code: H/618/0795 TQT :150 Credit :15 This unit equips the learner with the knowledge to acknowledge the significance of creative and innovative management concepts for organizations, as well as the skills to put this understanding into practice effectively. Unit 708: Managing Corporate Responsibility in the Wider Business Environment Unit code: K/618/0796 TQT :100 Credit :10 This unit offers the learner insight into how legislation and global integration impact the decisions, policies, processes, and activities carried out by organizations. Specialism Units GENERAL MANAGEMENT SPECIALISM Unit 701: Research Method Unit code: Y/506/9133 TQT :200 Credit :20 The objective of this unit is to enhance the learner's knowledge and comprehension of academic practices and research methodologies. It employs a problem-based learning approach to cultivate practical proficiency in areas relevant to educational practice and research within business and management. Unit 702: Development as a Strategic Manager Unit code: J/506/9064 TQT :150 Credit :15 This unit seeks to foster organizational and self-awareness in learners. It establishes the groundwork for a self-critical and reflective approach to personal development, which is crucial for learners operating at a strategic level. Additionally, it considers broader organizational and environmental factors, recognizing their role as contributors to the overall strategic success of both the individual and the organization.   HUMAN RESOURCES MANAGEMENT SPECIALISM Unit 709: Contemporary Human Resource Management Unit code: Y/615/3304 TQT :100 Credit :10 The objective of this unit is to empower learners with the capacity to comprehend and assess the influence of internal and external environmental factors on organizational strategy and people management. Additionally, it aims to enable the learner to analyze various organizational contexts and devise strategies to address these ecological forces while recognizing the role of HR professionals in contributing to this process. Unit 710: Resourcing, Talent Management and Development Unit code: K/615/3307 TQT :150 Credit :15 This unit aims to cultivate proficiency in comprehending and analyzing employment markets and demographic trends to devise and execute effective, ethical, and fitting strategies for resourcing, retention, talent management, and development. Additionally, it will explore the potential and constraints of learning and talent development policies and procedures in shaping and attaining objectives at the national, organizational, group, and individual levels. Learners will evaluate the pivotal role of HRM professionals in formulating, implementing, and assessing strategic planning pertinent to employee resourcing, talent management, and development. Unit 711: Performance Management Unit code: M/615/3308 TQT :100 Credit :10 The objective of this unit is to empower learners with the knowledge to grasp the key factors that impact employee performance across all levels within an organisation and how these factors can be effectively managed. Additionally, it aims to equip learners with the understanding to create and execute suitable HR practices and strategies aligned with Performance Management.   FINANCE SPECIALISM Unit 712: Business Finance Unit code: R/618/8634 TQT :100 Credit :10 This unit seeks to enhance students' knowledge and comprehension of management accounting techniques tailored for small businesses. It also introduces students to applying management accounting information in effectively managing small companies through planning, organizing, executing, and controlling activities. Unit 713: International Financial Management Unit code: Y/618/8635 TQT :150 Credit :15 This module fosters students' comprehension and expertise in investments beyond national boundaries. It delves into matters that transcend domestic economies, encompassing the handling of foreign currencies and addressing international economic and cultural disparities. As a result, this module provides students with the skills needed to navigate the intricate realm of international finance. Unit 709: Contemporary Human Resource Management Unit code: Y/615/3304 TQT :100 Credit :10 The objective of this unit is to empower learners with the capacity to comprehend and assess the influence of internal and external environmental factors on organizational strategy and people management. Additionally, it aims to enable the learner to analyze various organizational contexts and devise strategies to address these ecological forces while recognizing the role of HR professionals in contributing to this process.   MARKETING SPECIALISM Unit 714: Customer Growth Marketing Unit code: D/618/8636 TQT :100 Credit :10 The primary objective of this module is to conduct a critical examination of the tools and methods employed to achieve successful customer growth across various contexts. Through this, students will cultivate an essential grasp of the factors that shape consumer behaviour and assess relevant literature and theories elucidating consumer motivation and customer relationships. Additionally, students will be able to scrutinize an organization's marketing strategy and showcase the implementation of crucial concepts, elements, and tools within the business environment. Unit 715: Advanced Strategic Marketing Unit code: H/618/8637 TQT :150 Credit :15 The Marketing Strategy module builds upon the pre-existing knowledge that students and practitioners have regarding marketing principles. It aims to empower candidates to suggest strategic approaches to emerging market trends. It encourages them to contemplate the repercussions of marketing and its interplay with other facets of the organization. Unit 709: Contemporary Human Resource Management Unit code: Y/615/3304 TQT :100 Credit :10 The objective of this unit is to empower learners with the capacity to comprehend and assess the influence of internal and external environmental factors on organizational strategy and people management. Additionally, it aims to enable the learner to analyze various organizational contexts and devise strategies to address these ecological forces while recognizing the role of HR professionals in contributing to this process.   PROJECT MANAGEMENT SPECIALISM Unit 716: Planning, Controlling and Leading a Project Unit code: K/618/8638 TQT :150 Credit :15 This unit is designed to acquaint learners with the practical aspects of initiating and overseeing a project. Additionally, it will familiarize them with the unique challenges of project management in the global business landscape. The unit encourages critical thinking about project management, viewing it as a complex, process-driven cultural system that is continually evolving through the collaborative efforts of high-performing teams. With an increasing number of firms engaging in project development and management activities, acquiring a sound understanding of efficient project management becomes crucial. Learners will delve into the roles and responsibilities of project team members and examine various levels of management skills, placing special emphasis on success factors, monitoring, and control. Unit 717: Procurement Risk and Contract Management Unit code: M/618/8639 TQT :100 Credit :10 The objective of this unit is to empower students with a comprehensive understanding of the fundamental principles of procurement. It emphasizes the significance of recognizing and mitigating risks associated with procurement and contract management. Additionally, learners will cultivate a critical appreciation for the various legislative frameworks that play a crucial role in procurement and explore frameworks for assessing risks within the procurement context. Unit 718: Advanced Project and Logistics Management Unit code: H/618/8640 TQT :100 Credit :10 The goal of this unit is to enable the learner to grasp the concepts of portfolio management and its related characteristics. It will also delve into the significance of having a Project Management Office, exploring the stages of establishing an effective PMO. Additionally, learners will assess the supply chain ecosystem and evaluate IT frameworks suitable for managing the complexities of logistics and the supply chain.   Phase 2 - MSc Project Management Top-Up Programme Structure Project Management Systems Project Management Techniques Dissertation (Major Project)   Delivery Methods The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Business Strategy, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the MSc Project Management Top-Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Are you interested in enrolling on an Online (Distance) Learning Degree at Arts University Plymouth, but curious about how virtually attending an Arts University works? If so, join us online for our Free 3-Session Online Learning Taster Course. An introduction to our January-start degrees. This course has been designed to give you a taste of what it is like to study with us virtually, as well as giving you tailored support for your university application. You will get a virtual art university experience, and a chance to meet some of the lecturers for the subjects you are interested in studying.