1076 Opportunities courses

DevOps demystified training course description This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion. This course is a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change. What will you learn Explain DevOps principles. Describe the relationship between Agile , Lean and IT Service Management ( ITSM). Describe methods for automation and technology factors. Describe considerations when changing. Describe challenges, risks and critical success factors. DevOps demystifieds training course details Who will benefit: Non-technical staff involved with DevOps. Prerequisites: None. Duration 1 day DevOps demystified training course contents Why DevOps? From a business perspective From an IT perspective Stereotypes of Dev and Ops: perception and reality What is DevOps? Introduction DevOps Goals DevOps Added value of DevOps Proven Results DevOps for businesses DevOps principles (The Three Ways) DevOps and other frameworks DevOps and Agile DevOps and Lean DevOps and IT Service Management DevOps culture Characteristics of a DevOps culture Organizational Considerations DevOps DevOps stakeholders DevOps roles DevOps teams DevOps organizational structures DevOps methods Continuous Integration Continuous delivery Continuous deployment Value stream mapping Kanban Theory of Constraints Improvement Kata Deming's quality circle ITSM processes DevOps and Automation Methods for DevOps automation Longevity and tools categories DevOps applications Transitioning to a DevOps culture Implementation Challenges, risks and critical success factors Measuring DevOps successes

About this Training Course Petrophysics remains a vital component to many facets of the petroleum industry, from quantification of hydrocarbon reserves to developmental strategies to real-time decision making for reservoir navigation. Targeted at awareness to knowledge level, this course addresses the tenets of petrophysics and formation evaluation, using integrative perspective of multiple datasets, including geological, geophysical, and logging and core data. Significant worldwide case histories are included, as well as several exercises designed to provide hands-on experience. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By attending this course, the participants will be able to: Understand better the latest geological, geophysical, and logging/core technologies and their role in petrophysical analysis, formation evaluation, and reservoir characterization. Address the pros and cons of key datasets, with emphasis on need for integrative studies and calibration of datasets. Apply quick-look qualitative techniques as well as quantitative aspects to understand vital aspects such as volume of shale/clay, porosity, permeability, and water saturation determinations. Select tool combinations to resolve key issues and for specific applications. Assess uncertainty in petrophysical measurements and techniques and its influence on reserve estimation. Target Audience This course is recommended for development and exploration geologists, petrophysicists, log and core analysts, geophysicists, petroleum engineers, managers, and technical personnel. Course Level Intermediate Trainer Your expert course leader received his B.S. and M.S. degrees in Geology from the now University of Louisiana-Lafayette in 1989 and 1990 respectively, and his Ph.D. as a National Science Foundation fellow at Baylor University, Waco, Texas, in 1993. From 1994 - 1996, he studied planetary tectonics as a NASA-funded postdoctoral fellow at Southern Methodist University. In 1996, he returned to UL-Lafayette, where he was awarded in 1997 the Hensarling-Chapman Endowed Professorship in Geology. He began independent consulting activities in 1991, and in 2001, he left academia for full-time consulting for clients ranging from one-man shops to supermajors. He rejoined UL-Lafayette as an adjunct professor from 2011 - 2018. He is an active researcher, receiving several million dollars in grants from federal, state, and industry sources, presenting numerous talks, including a 2019 AAPG Levorsen award, and publishing on a diversity of geoscience topics, including a Grover E. Murray Best Published Paper award in 2017. He is co-author of the inaugural GCAGS/GCSSEPM Transactions Best Student Paper award in 2018. He served as the GCAGS Publisher since 2006 and in various GCAGS/GCSSEPM Transactions editing capacities since 2006, including the 2014 and 2017 - 2022 Editor (named Permanent Transactions Editor in 2017), and Managing Editor since 2011, receiving a GCAGS Distinguished Service Award in 2018. He served as the General Chair for GeoGulf 2020 (70th GCAGS/GCSSEPM Convention), the 1st hybrid geoscience conference in the world. He is a Past President of the Lafayette Geological Society and served as its Editor and Publisher from 2002 - 2018. In 2018, he founded the Willis School of Applied Geoscience, reformulating decades of industry-training experience to provide alternative opportunities for graduate-level education. In 2020, he received an Honorary Membership from GCSSEPM. He also joined the LSU faculty as an adjunct professor in 2020. In 2021, he co-founded the Society of Applied Geoscientists and Engineers, serving as its President, General Chair for the SAGE 2022 Convention & Exposition, and Vice-Chair for the Benghazi International Geoscience & Engineering Conference 2022 (BIGEC 2022). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Training Course  Seismic interpretation requires an understanding of structural development and its interrelation with the stratigraphic system. Bias and misunderstanding have unfortunately resulted in countless dry holes. So go beyond tracing horizons and understand their context within the structural system by extracting key information from seismic surveys and other datasets. In this 5 full-day training course, participants will learn a variety of modern structural concepts and techniques and their role in the interpretation of seismic data. Using an applied 'hands-on' approach, participants will be exposed to a diversity of worldwide case examples with complementary exercises - both of an individual and group nature. The course is designed from an applied standpoint, with numerous examples and hands-on exercises from the petroleum industry. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By the end of this course, the participants will be able to: Go beyond tracing horizons and marking faults and truly understand the structural and stratigraphic system. Understand the role of tectonics and deformation in the formation of various types and orientations of geologic structures. Understand the interaction of the structural system with the stratigraphic and sedimentologic environment for better prediction of reservoir formation. Integrate data from the large seismic scale to subseismic scale, including seismic anisotropy, to understand better the overall petroleum system. Learn about the common pitfalls of interpretation. Target Audience This course is intended for geologists, geophysicists, reservoir engineers, and exploration/production managers. Course Level Intermediate Trainer Your expert course leader received his B.S. and M.S. degrees in Geology from the now University of Louisiana-Lafayette in 1989 and 1990 respectively, and his Ph.D. as a National Science Foundation fellow at Baylor University, Waco, Texas, in 1993. From 1994 - 1996, he studied planetary tectonics as a NASA-funded postdoctoral fellow at Southern Methodist University. In 1996, he returned to UL-Lafayette, where he was awarded in 1997 the Hensarling-Chapman Endowed Professorship in Geology. He began independent consulting activities in 1991, and in 2001, he left academia for full-time consulting for clients ranging from one-man shops to supermajors. He rejoined UL-Lafayette as an adjunct professor from 2011 - 2018. He is an active researcher, receiving several million dollars in grants from federal, state, and industry sources, presenting numerous talks, including a 2019 AAPG Levorsen award, and publishing on a diversity of geoscience topics, including a Grover E. Murray Best Published Paper award in 2017. He is co-author of the inaugural GCAGS/GCSSEPM Transactions Best Student Paper award in 2018. He served as the GCAGS Publisher since 2006 and in various GCAGS/GCSSEPM Transactions editing capacities since 2006, including the 2014 and 2017 - 2022 Editor (named Permanent Transactions Editor in 2017), and Managing Editor since 2011, receiving a GCAGS Distinguished Service Award in 2018. He served as the General Chair for GeoGulf 2020 (70th GCAGS/GCSSEPM Convention), the 1st hybrid geoscience conference in the world. He is a Past President of the Lafayette Geological Society and served as its Editor and Publisher from 2002 - 2018. In 2018, he founded the Willis School of Applied Geoscience, reformulating decades of industry-training experience to provide alternative opportunities for graduate-level education. In 2020, he received an Honorary Membership from GCSSEPM. He also joined the LSU faculty as an adjunct professor in 2020. In 2021, he co-founded the Society of Applied Geoscientists and Engineers, serving as its President, General Chair for the SAGE 2022 Convention & Exposition, and Vice-Chair for the Benghazi International Geoscience & Engineering Conference 2022 (BIGEC 2022). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Leading People through Change: In-House Training Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods. What you will Learn At the end of this program, you will be able to: Realize the nature of change and describe how resistance manifests in people Compare prevalent change models and categorize their similarities Identify and rate the skills, traits, and behaviors of effective change champions Envision the future state and assess stakeholders Plan for change communication, training, and risks Evaluate change effectiveness using feedback and metrics Develop reinforcement practices for benefits and communication Foundation Concepts What is Change? Resistance to Change Common Change Management Theories Becoming a Change Champion Plan Envisioning the future state Planning for people Change management plan Do Change communication Training Piloting Risks Study Feedback Metrics Variance analysis Act Benefits realization Change sustainment Reinforcement messaging and communications

The BB Glow Facial is one of the newer facial treatments to reach the beauty market and is becoming an increasingly popular choice for many clients. A BB Glow Foundation Facial is a highly effective micro-needling treatment with immediate, lasting effects. This safe and intensive skin treatment can improve the facial tone and smooth out imperfections, freckles, and wrinkles. The treatment goal of using the micro-needle therapy system is to lighten and smooth the face's skin tone. In this course, you will learn how to create a semi-permanent foundation lasting for months, which hides facial imperfections. Learn the newest mesotherapy treatment loved by the world, which can also be available in your beauty salon. Course Entry Requirements:  This course is available for those that meet at least one of the following: Minimum 18 years NVQ Level 2 Beauty or equivalent desirable Good command of English Needling accredited training Course Pre-Study/Practical & Length: 20 hours of pre-study E-learning and 1 practical day Course Agenda This courses theory knowledge is delivered through our interactive e-learning training portal and completed with either: One day onsite training One day Zoom based training All courses are kept to a reduced size, with a maximum of six attendees per course. Areas covered in this course: Anatomy and physiology of face and skin The choice of colour for the type of skin Written documentation (treatment card) Photographic documentation The principles of hygiene Purpose of the treatment and the obtained effect Assessment of customer expectations Contraindications for BB Glow treatments Preparation of clients and positions for the procedure Application rules for anaesthesia Possible complications after treatments Types of pigments Insurance Practice: Practice on models Demonstration of the procedure on the model Enrolling in our BB Glow Foundation Training Course offers numerous benefits for students, as well as significant advantages for clients and potential earning potential. Let's explore these benefits in detail: Benefits for Students: Expertise in BB Glow Foundation: Our training course equips students with the knowledge and skills to master the BB Glow Foundation technique. You will learn the latest application techniques, colour theory, product selection, and client consultation. This specialised training will set you apart as a skilled BB Glow artist. Practical Hands-on Experience: We prioritise practical learning by providing extensive hands-on training opportunities. Under the guidance of experienced instructors, you will have the chance to practice the BB Glow Foundation technique on models. This practical experience will enhance your confidence and proficiency in delivering excellent results. Professional Advancement: By enrolling in our BB Glow Foundation Training Course, you are investing in your professional advancement. You will expand your skill set, stay updated with industry standards, and gain expertise in the popular BB Glow technique. This will enhance your professional reputation and open doors to new career opportunities. Benefits for Clients: Flawless and Radiant Skin: BB Glow Foundation is a popular semi-permanent makeup technique that creates the appearance of flawless, radiant skin. By enrolling in our training course, you will be able to offer this highly sought-after treatment to your clients. They will benefit from a semi-permanent foundation that evens out skin tone, hides imperfections, and provides a natural-looking glow. Time-saving Solution: Clients who opt for BB Glow Foundation can save time in their daily makeup routine. The semi-permanent nature of the treatment eliminates the need for daily foundation application, saving clients valuable time and effort. They can wake up with a fresh-faced look and feel confident throughout the day. Customised Results: As a trained BB Glow artist, you will have the expertise to customise the treatment to suit each client's skin tone and preferences. By selecting the appropriate pigments and adjusting the intensity, you can achieve personalised results that enhance the client's natural beauty. Clients will appreciate the tailored approach and individualized outcomes. Earning Potential: By offering BB Glow Foundation as part of your services, you can significantly increase your earning potential. The popularity of BB Glow treatments has been growing, and clients are willing to invest in achieving flawless, long-lasting skin. As a skilled BB Glow artist, you can attract a larger clientele and set competitive pricing for your services. Satisfied clients are more likely to become repeat customers and refer others, further boosting your earning potential. Enrolling in our BB Glow Foundation Training Course will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the beauty industry. Begin your journey toward professional excellence and financial success by enrolling today. Frequently Asked Questions (FAQ) about our BB Glow Foundation Training Course: Is this course suitable for beginners or those with prior experience? Our BB Glow Foundation Training Course is designed for both beginners and experienced professionals in the beauty industry. Whether you are new to semi-permanent makeup or already have a background in the field, our course will provide you with the necessary knowledge and skills to master the BB Glow Foundation technique. What qualifications or prerequisites do I need to enrol in the course? No specific qualifications are required to enrol in our BB Glow Foundation Training Course. However, a passion for the beauty industry and a desire to learn and improve your skills are highly recommended. Our course is open to anyone who wants to gain expertise in the BB Glow technique. Will I receive a certification upon completion? Yes, upon successfully completing our training course, you will receive a certification in BB Glow Foundation. This certification recognises your skills and expertise in performing the BB Glow technique. It can enhance your professional credibility and assist you in building your career in the beauty industry. What topics are covered in the course curriculum? Our course curriculum covers a wide range of topics related to BB Glow Foundation, including skin anatomy and physiology, product knowledge, colour theory, sanitation and hygiene, consultation and client assessment, application techniques, aftercare, and touch-up procedures. The curriculum is designed to provide a comprehensive understanding of the technique and its application. Are there any hands-on training opportunities? Absolutely! Our BB Glow Foundation Training Course includes extensive hands-on training sessions. You will have the opportunity to practice the BB Glow technique on models under the guidance of experienced instructors. This practical experience is essential to develop your skills and confidence in performing the treatment effectively. Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you embark on your career in BB Glow Foundation. We aim to support your continued growth and success. Are there financing options available for the course? We offer flexible payment options and financing plans to make our BB Glow Foundation Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans. If you have any additional questions or require further clarification, please feel free to contact us. We are here to assist you throughout your training journey and beyond. Course Benefits Benefits for Students Expertise in BB Glow Foundation: Our training course equips students with the knowledge and skills to master the BB Glow Foundation technique. You will learn the latest application techniques, colour theory, product selection, and client consultation. This specialised training will set you apart as a skilled BB Glow artist. Practical Hands-on Experience: We prioritise practical learning by providing extensive hands-on training opportunities. Under the guidance of experienced instructors, you will have the chance to practice the BB Glow Foundation technique on models. This practical experience will enhance your confidence and proficiency in delivering excellent results. Professional Advancement: By enrolling in our BB Glow Foundation Training Course, you are investing in your professional advancement. You will expand your skill set, stay updated with industry standards, and gain expertise in the popular BB Glow technique. This will enhance your professional reputation and open doors to new career opportunities. Benefits for Clients Flawless and Radiant Skin: BB Glow Foundation is a popular semi-permanent makeup technique that creates the appearance of flawless, radiant skin. By enrolling in our training course, you will be able to offer this highly sought-after treatment to your clients. They will benefit from a semi-permanent foundation that evens out skin tone, hides imperfections, and provides a natural-looking glow. Time-saving Solution: Clients who opt for BB Glow Foundation can save time in their daily makeup routine. The semi-permanent nature of the treatment eliminates the need for daily foundation application, saving clients valuable time and effort. They can wake up with a fresh-faced look and feel confident throughout the day. Customised Results: As a trained BB Glow artist, you will have the expertise to customise the treatment to suit each client's skin tone and preferences. By selecting the appropriate pigments and adjusting the intensity, you can achieve personalised results that enhance the client's natural beauty. Clients will appreciate the tailored approach and individualised outcomes. Earning Potential By offering BB Glow Foundation as part of your services, you can significantly increase your earning potential. The popularity of BB Glow treatments has been growing, and clients are willing to invest in achieving flawless, long-lasting skin. As a skilled BB Glow artist, you can attract a larger clientele and set competitive pricing for your services. Satisfied clients are more likely to become repeat customers and refer others, further boosting your earning potential. Enrolling in our BB Glow Foundation Training Course will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the beauty industry. Begin your journey toward professional excellence and financial success by enrolling today. Frequently Asked Questions Where is the Cosmetic College The Cosmetic College is located at: 3 Locks Court, 429 Crofton Road, Orpington, BR6 8NL How can I book? We have a few options for you to book. You can book by selecting an available training date above here on our website, by contacting us through email at hello@cosmetic.college or by contacting us on 0333 015 5117. Is a deposit required to book? All enrolments are charged an administration fee which is non-refundable. When you enrol you can elect to pay a deposit of 10% plus the administration fee or pay the total training course in full. We have full details of the terms and conditions of training course enrolments here Is this course suitable for beginners or those with prior experience? Our BB Glow Foundation Training Course is designed for both beginners and experienced professionals in the beauty industry. Whether you are new to semi-permanent makeup or already have a background in the field, our course will provide you with the necessary knowledge and skills to master the BB Glow Foundation technique. Will I receive a certification upon completion? Yes, upon successfully completing our training course, you will receive a certification in BB Glow Foundation. This certification recognises your skills and expertise in performing the BB Glow technique. It can enhance your professional credibility and assist you in building your career in the beauty industry. What topics are covered in the course curriculum? Our course curriculum covers a wide range of topics related to BB Glow Foundation, including skin anatomy and physiology, product knowledge, colour theory, sanitation and hygiene, consultation and client assessment, application techniques, aftercare, and touch-up procedures. The curriculum is designed to provide a comprehensive understanding of the technique and its application. Are there any hands-on training opportunities? Absolutely! Our BB Glow Foundation Training Course includes extensive hands-on training sessions. You will have the opportunity to practice the BB Glow technique on models under the guidance of experienced instructors. This practical experience is essential to develop your skills and confidence in performing the treatment effectively.  Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you embark on your career in BB Glow Foundation. We aim to support your continued growth and success.  Are there financing options available for the course? We offer flexible payment options and financing plans to make our BB Glow Foundation Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans. If you have any additional questions or require further clarification, please feel free to contact us. We are here to assist you throughout your training journey and beyond.

Leading People through Change (In-Person) Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods. What you will Learn At the end of this program, you will be able to: Realize the nature of change and describe how resistance manifests in people Compare prevalent change models and categorize their similarities Identify and rate the skills, traits, and behaviors of effective change champions Envision the future state and assess stakeholders Plan for change communication, training, and risks Evaluate change effectiveness using feedback and metrics Develop reinforcement practices for benefits and communication Getting Started Foundation Concepts What is Change? Resistance to Change Common Change Management Theories Becoming a Change Champion Plan Envisioning the future state Planning for people Change management plan Do Change communication Training Piloting Risks Study Feedback Metrics Variance analysis Act Benefits realization Change sustainment Reinforcement messaging and communications Summary and Next Steps

Youth Options offers bespoke programmes of learning for children and young people (either 1:1 or in groups). Our aim is to support children and young people to feel inspired and capable to achieve something worthwhile, address issues they are facing, improve mental and physical wellbeing whilst appreciating the importance of the world we live in.

ITIL® 4 Specialist: Drive Stakeholder Value The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

Restorative Interventions in Schools A “Restorative Solution” is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to “make up” for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur. Course Category Behaviour and Relationships Teaching and Learning Description Restorative Interventions in Schools A “Restorative Solution” is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to “make up” for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur. Also Available on line– self paced learning… give it a try! Testimonials ‘Interesting. A different approach. Another ‘weapon’ in the armoury. Will try to use.’ ‘Made me think how I can approach confrontations differently. Useful, reminded me where my focus should be and that things will be difficult at times, but that’s no excuse to stay in the comfort zone!’ ‘Excellent day. Lots of ideas to take away and use on a daily basis. Thanks.’ ‘Nice to do some work on behaviour without sanctions and restraints in mind’ Learning Objectives To introduce participants to Restorative Interventions To develop understanding of value and role in developing inclusive practice of Restorative Interventions To develop and practise Restorative Intervention skills processes Opportunity to reflect on professional practice Mutual support established with other ‘front line’ practitioners Who Is It For ? Multi Agency Teams Social workers CAMHS teams Year Managers Primary and secondary staff Early Years and School based Practitioners Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Course Content This can be introduced in one day or as a workshop but is better offered over a series of sessions. The course answers the questions: What should we do if rewards and punishments do not work? Can we find an alternative process to recommending permanent exclusion or special unit or school placement? Struggling with a child for whom praise and sanctions seem ineffective? Want to develop a more restorative school or team? I need a process which works with relationships not just behaviour. What will work for our relationships policy? This day’s training will enable participants to facilitate Short Restorative Conferences, and will suggest ways of working with young people and others that will help to repair broken relationships, and challenge some difficult behaviour. Including all those affected by an incident in its resolution is a powerful way of producing significant improvements in behaviour. We will cover: What are restorative solutions? Background and detailed teaching of processes Inclusion values underpinning this work Processes modelled and opportunities to try process out Practical setting up of restorative conferences Stories and outcomes

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider