875 Operator courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for For Process Owners, project managers, and other managers who are new to Service Manager. Overview At the end of the course, you will be able to:? Describe the role and intent for each of theService Manager components.? Describe the processes, workflows, and keyactivities for each module.? Use the Service Manager Web and Windowsclient as well as the Employee Self Service portal.? Manage Service Manager operators, usingadministrative tools.? Review how to configure operator, profile, role,environment, folder, and contact objects.? Determine the difference between Incident andProblem Management.? Discuss the Change, Configuration, Knowledge,and Service Level Management processes.? Explain and configure the Service Catalog.? Use Request Management workflows.? Describe the reporting capabilities of ServiceManager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. Additional course details: Nexus Humans SM110 - Service Manager 9.x Foundations for Process Owners training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SM110 - Service Manager 9.x Foundations for Process Owners course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview Did you know almost 5000 injuries occur by angle grinders alone in the UK? This massive number is enough to explain the importance of abrasive wheel safety. Learn the key principles of safely using abrasive wheels with our Abrasive Wheel Safety Training. In this course you will get a clear understanding of the characteristics of abrasive wheels. The modules will teach you how to select the right type of wheel. In addition, you will be able to learn the proper process of grinding, truing, dressing and balancing the wheels. The course will also educate you on the dangers you may face and teach you how to be safe. This course is the ultimate safety guide for you. So, for the sake of your safety, enrol today and start learning! Course Preview Learning Outcomes Familiarise yourself with the characteristics of abrasive wheels Know how to choose the right types of wheels Understand the mounting of abrasive wheels Get introduced to the grinding, truing, dressing and balancing process Learn about the dangers of abrasive wheels Develop the skills to ensure abrasive wheel safety Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Selection of Abrasive Wheels Grinding, Turing and Balancing Ensuring Safety Who Should Take This Abrasive Wheel Safety Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge Are There Any Entry Requirements? This Abrasive Wheel Safety Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Abrasive Wheel Safety Training course will equip you with effective skills and abilities and help you explore career paths such as  Grinder Operator Industrial Safety Specialist Welder Metal Fabricator Module 01:Abrasive Wheel Safety Abrasive Wheel Safety 00:08:00 Module 02:Basics of Abrasive Wheels Basics of Abrasive Wheels 00:06:00 Module 03:Characteristics of Abrasive Wheel Characteristics of Abrasive Wheel 00:06:00 Module 04:Choosing the Right Wheel Choosing the Right Wheel 00:05:00 Module 05:Grinding, Truing, Dressing and Balancing Grinding, Truing, Dressing and Balancing 00:05:00 Module 06: Inspections and Training Inspections and Training 00:05:00 Module 07:Mounting of Abrasive Wheels Mounting of Abrasive Wheels 00:07:00 Module 08:The Dangers of Abrasive Wheels The Dangers of Abrasive Wheels 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview  Forklifts are one of the most used industrial equipment. Thus, it is important to learn forklift operating for the future and current professionals working in the relevant sectors. If you are one of them you can start developing your skills with our online Advanced Forklift Training. The course is divided into bite-sized modules. Each module will provide you with detailed lectures on how to use forklifts. First, you will learn about different types of forklifts. Then, the course will educate you on the strategies of operating forklifts safely. In addition, you will learn the skills for safely shifting heavy loads.  From this course, you will also get a clear understanding of the operational hazards and risks. It will ensure you are well aware of the safety regulations and measures for driving a forklift. So join now and enhance your skills! Course Preview Learning Outcomes Get introduced to different types of forklifts Learn the skills to operate forklifts safely Understand the strategies for moving and handling heavy loads Familiarise yourself with the operational hazards and risks Deepen your knowledge of the safety regulations and measures Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Forklift maintenance Forklift controls and operation Vehicle inspection methods Health and safety protocols Who Should Take This Advanced Forklift Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Advanced Forklift Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Advanced Forklift Training Certification After completing and passing the Advanced Forklift Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Advanced Forklift Training will equip you with effective skills and abilities and help you explore career paths such as  Forklift Operator Construction Worker Industrial Worker Module 01: Introduction To Forklifts Introduction to Forklifts 00:18:00 Module 02: Types Of Forklifts Types of Forklifts 00:13:00 Module 03: Operating Forklifts Safely Operational Risks and Hazards 00:24:00 Module 04: Moving And Handling Loads Safely Moving and Handling Loads Safely 00:20:00 Module 05: Refuelling And Recharging Safely Refuelling and Recharging Safely 00:13:00 Module 06: Operational Risks And Hazards Operating Forklifts Safely 00:26:00 Module 07: Regulations And Safety Measures Regulations And Safety Measures 00:25:00 Assignment Assignment - Forklift Training - Online Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Do you work from home or need to make telephone calls for your job? Does your telephone etiquette need improving? This Professional Telephone Receptionist Course is ideal for aspiring receptionists, or telephone receptionists who wish to build their skills for career advancement. Communication and customer service is an essential skill in any industry. Whether face to face or on the phone, being able to communicate professionally is a crucial aspect of any receptionist role. Throughout this telephone receptionist training course, you will learn how to be an effective communicator and will learn fundamental verbal communication techniques.  You will also learn essential time management and telephone skills for communicating with clients and colleagues on the telephone. Different forms of communication will also be explored in this course, and you will also look into the challenges teleworkers face. Whether you're a call centre agent or professional receptionist, you will be a communication expert and more confident person on completion of this communication skills training course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher [/vc_column_text][/vc_column][/vc_row] Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course - Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Build a solid foundation on Excel Spreadsheet with the Basic Excel Spreadsheet course. This course is designed to introduce you to the ins and outs of excel spreadsheets. Within no time, you will be able to add a new and valuable skill set to your resume. The Basic Excel Spreadsheet course will show you the essential components of the excel spreadsheet. You will understand the method of entertaining data. The course will enrich your knowledge of Autofill and Autosum. From the bite-sized modules, you will pick up skills to use the basic formulas. The course will show you how to format and manage spreadsheets. You will gain the expertise for linking the sheets together. This comprehensive course will also provide you with a detailed introduction to functions. Upon completing the course you will be equipped with the basic skills to operate a spreadsheet. The Basic Excel Spreadsheet course is the online platform to train yourself on the fundamentals of spreadsheets. Enroll in the course to elevate your abilities and increase your employability in the relevant sectors. Learning Outcomes Understand the fundamentals of Excel spreadsheets Learn the process of entering data into spreadsheets Enrich your knowledge of formula basics and copywriting formulas Grasp the skills for formatting spreadsheets Know the process of linking the sheets together Become competent in managing the sheets Who is this course for? Individuals who want to learn the basics of Excel Spreadsheet Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path  The Basic Excel Spreadsheet course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Business Professional Data Operator Data Specialist Basic Excel Spreadsheet Tour of the Excel screen 00:10:00 Entering Data 00:13:00 Autofill Speedfill 00:09:00 Saving the file 00:02:00 Autosum 00:04:00 Formula Basics 00:11:00 Copying formulas - Relative Formulas 00:04:00 Totals and Averages 00:04:00 Formatting the Spreadsheet 00:07:00 Managing the Sheets 00:06:00 Copying formulas - absolute formulas 00:08:00 Linking the Sheets together 00:06:00 Introduction to Functions 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 3.5 Days 21 CPD hours This course is intended for This course is aimed at students new to the language who may or may not have experience with other programming languages. Overview Learn how Python works and what it's good for. Understand Python's place in the world of programming languages Learn to work with and manipulate strings in Python. Learn to perform math operations with Python. Learn to work with Python sequences: lists, arrays, dictionaries, and sets. Learn to collect user input and output results. Learn flow control processing in Python. Learn to write to and read from files using Python. Learn to write functions in Python. Learn to handle exceptions in Python. Learn to work with dates and times in Python. In this Python training course by Webucator, Inc, students learn to program in Python. Python Basics Running Python Hello, World! Literals Python Comments Data Types Variables Writing a Python Module print() Function Named Arguments Collecting User Input Getting Help Functions and Modules Defining Functions Variable Scope Global Variables Function Parameters Returning Values Importing Modules Math Arithmetic Operators Modulus and Floor Division Assignment Operators Built-in Math Functions The math Module The random Module Seeding Python Strings Quotation Marks and Special Characters String Indexing Slicing Strings Concatenation and Repetition Common String Methods String Formatting Built-in String Functions Iterables: Sequences, Dictionaries, and Sets Definitions Sequences Unpacking Sequences Dictionaries The len() Function Sets *args and **kwargs Flow Control Conditional Statements The is and is not Operators Python's Ternary Operator Loops in Python The enumerate() Function Generators List Comprehensions File Processing Opening Files The os and os.path Modules Exception Handling Wildcard except Clauses Getting Information on Exceptions The else Clause The finally Clause Using Exceptions for Flow Control Exception Hierarchy Dates and Times Understanding Time The time Module The datetime Module Running Python Scripts from the Command Line The sys Module sys.argv

Learn how to program using Apache Groovy.

Unveil the world from a bird's-eye view with the 'Drone Photography Course'. Dive into the artistic amalgamation of classic photography principles with cutting-edge drone technology. From understanding the intricacies of camera functions like shutter speed and ISO to embracing the boundless horizons that drone photography offers, this course is your ticket to capturing breathtaking aerial snapshots. Whether it's the golden hues of a sunset or the sprawling cityscapes, prepare to turn moments into mesmerising art. Learning Outcomes Acquire foundational knowledge of basic photography techniques and settings. Understand the mechanics behind camera functionality, including exposure and white balance. Explore the realm of drone photography, its tools, and techniques. Discover equipment recommendations to enhance aerial shooting. Engage in hands-on activities to apply and refine aerial photography skills. Why choose this Drone Photography Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Drone Photography Course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Drone Photography Course for? Beginners with a passion for photography looking to expand their horizons. Current photographers aiming to diversify their portfolio with aerial shots. Drone enthusiasts keen on mastering the art of aerial photography. Film and media students or professionals exploring new shooting angles. Travel bloggers and content creators seeking to elevate their visual narratives. Career path Aerial Photographer: £25,000 - £45,000 Drone Camera Operator: £30,000 - £50,000 Film Production Drone Pilot: £35,000 - £55,000 Travel Blogger with Drone Specialisation: £28,000 - £60,000 (variable with endorsements) Media Drone Coordinator: £32,000 - £48,000 Drone Photography Trainer: £27,000 - £42,000 Prerequisites This Drone Photography Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Drone Photography Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Photography Basics How Does a Camera Work 00:01:00 Shutter Speed 00:06:00 ISO 00:04:00 Exposure Triangle 00:05:00 Lights & Filters 00:03:00 White Blance 00:03:00 Photo Resolution & Quality 00:04:00 Drone Photography Intro to Drone Photography 00:01:00 Our Recommended Drone Equipment 00:06:00 Drone Tips 00:06:00 Drone Demo 00:12:00 Activity Activity - Aerial Photography 00:01:00 Assignment Assignment - Drone Photography Course 00:00:00