4979 Operations courses

Unleash the power of data with our Data Analysis in Excel course, where you'll journey through the realm of spreadsheet analysis and uncover the secrets hidden within your data. In today's data-driven world, the ability to navigate, interpret, and extract insights from data is a coveted skill. Whether you're a professional looking to enhance your analytical capabilities or a student aiming to excel in data-driven fields, this course empowers you to harness Excel's full potential for data analysis. From modifying worksheets to forecasting future trends, you'll master the art of data manipulation, visualization, and analysis with confidence and precision. Learning Outcomes Master the art of modifying Excel worksheets to suit your data analysis needs. Discover advanced data analysis techniques, including working with lists and lookup functions. Create compelling data visualizations using charts, PivotTables, and PivotCharts. Effortlessly manage multiple worksheets and workbooks, making data organization a breeze. Apply data forecasting techniques and automate workbook functionality, saving time and boosting productivity. Why choose this Data Analysis in Excel course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Data Analysis in Excel course for? Professionals seeking to enhance their data analysis skills. Students preparing for careers in data-driven industries. Analysts, researchers, and data enthusiasts eager to upskill. Business professionals looking to make data-driven decisions. Anyone interested in harnessing Excel for powerful data analysis. Career path Data Analyst: £25,000 - £47,000 Business Analyst: £26,000 - £50,000 Financial Analyst: £26,000 - £56,000 Market Research Analyst: £24,000 - £40,000 Operations Analyst: £23,000 - £48,000 Business Intelligence Analyst: £27,000 - £56,000 Prerequisites This Data Analysis in Excel does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Data Analysis in Excel was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Working with Lists Sort Data 00:10:00 Filter Data 00:10:00 Query Data with Database Functions 00:09:00 Outline and Subtotal Data 00:09:00 Analyzing Data Apply Intermediate Conditional Formatting 00:07:00 Apply Advanced Conditional Formatting 00:05:00 Visualizing Data with Charts Create Charts 00:13:00 Modify and Format Charts 00:12:00 Use Advanced Chart Features 00:12:00 Using PivotTables and PivotCharts Create a PivotTable 00:13:00 Analyze PivotTable Data 00:12:00 Present Data with PivotCharts 00:07:00 Filter Data by Using Timelines and Slicers 00:11:00 Working with Multiple Worksheets and Workbooks Use Links and External References 00:12:00 Use 3-D References 00:06:00 Consolidate Data 00:05:00 Using Lookup Functions and Formula Auditing Use Lookup Functions 00:13:00 Trace Cells 00:09:00 Watch and Evaluate Formulas 00:08:00 Automating Workbook Functionality Apply Data Validation 00:13:00 Search for Invalid Data and Formulas with Errors 00:04:00 Work with Macros 00:18:00 Creating Sparklines and Mapping Data Create Sparklines 00:07:00 MapData 00:07:00 Forecasting Data Determine Potential Outcomes Using Data Tables 00:08:00 Determine Potential Outcomes Using Scenarios 00:09:00 Use the Goal Seek Feature 00:04:00 Forecasting Data Trends 00:05:00 Recommended Materials Workbook - Data Analysis in Excel 00:00:00 Assignment Assignment - Data Analysis in Excel 00:00:00

The Oil and Gas Industry course provides a comprehensive understanding of the oil sector's economic significance, historical development, energy consumption patterns, production processes, key players, investments, and profitability. Participants will gain insights into the characteristics and dynamics of the industry, its role in economic development, and the future forecast of energy consumption. Learning Outcomes: Explore the economic importance of the oil and gas industry in global economies. Understand the unique characteristics that define the oil industry's structure and operations. Trace the historical evolution of the oil industry and the growth of petroleum refining. Analyze the relationship between energy, oil resources, and economic development. Examine energy consumption forecasts and their implications for the industry. Study different energy resources and their relevance to the oil and gas sector. Gain insights into the production processes of oil and gas. Identify key players in the oil scene and their roles in the industry's dynamics. Why buy this Oil and Gas Industry? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Oil and Gas Industry there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals seeking foundational knowledge of the oil and gas industry. Students pursuing careers in energy-related fields. Professionals in the energy sector looking to broaden their industry understanding. Investors and analysts interested in the economic aspects of the oil industry. Prerequisites This Oil and Gas Industry was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Oil and Gas Analyst: Analyze industry trends, market conditions, and investment opportunities. Energy Economist: Study and forecast energy consumption patterns and their economic impact. Energy Consultant: Provide expert advice to companies and organizations in the energy sector. Environmental Analyst: Assess the environmental impact of oil and gas production and recommend sustainable practices. Energy Policy Advisor: Shape energy policies and regulations for governments and organizations. Course Curriculum Unit 01: About the Course Introduction 00:02:00 Unit 02: Oil in Our Economic Life Oil in our economic life: Introduction 00:02:00 The role of oil in our economic life 00:03:00 Unit 03: The Characteristics of the Oil Industry Centers of production and demand 00:02:00 Exploration risks 00:01:00 The importance of capital investment 00:03:00 Associations between companies 00:01:00 The concentration of production 00:01:00 Unit 04: A Brief History of the Oil Industry and Petroleum Refining The beginnings of the oil industry 00:04:00 The Rockefeller era 00:05:00 The development of the oil industry 00:02:00 The world oil order before 1960 00:02:00 The formation of the OPEC and the 2 oil shocks 00:07:00 The consequences of the 2 oil shocks 00:03:00 The 1986 oil counter shock 00:05:00 The Gulf Crisis 00:02:00 The current situation 00:06:00 Unit 05: Energy, Oil and Economic Development Energy equivalence 00:05:00 The world energy balance 00:04:00 Regional energy balances 00:01:00 Energy consumption and wealth 00:03:00 Energy consumption and price 00:02:00 Unit 06: Energy Consumption Forecast Energy consumption forecast 00:06:00 Unit 07: Energy Resources Energy resources 00:06:00 Unit 08: Production of Oil and Gas The historical development 00:05:00 The current position 00:03:00 Future prospects 00:01:00 The production of natural gas 00:02:00 Unit 09: The Players of the Oil Scene The consuming countries 00:04:00 OPEC 00:07:00 The major oil companies 00:09:00 Unit 10: Investments Facts and figures 00:03:00 Unit 11: Profitability Facts and figures 00:02:00 Unit 12: Conclusion Conclusion 00:01:00 Assignment Assignment - Oil and Gas Industry 00:00:00

Elevate Your Business Acumen: Business Performance Management Course Embark on a transformative journey into the world of Business Performance Management with our comprehensive course. Unravel the intricate concepts that drive successful management practices, as each module takes you on a captivating exploration of performance metrics, balanced scorecards, and the Lean Philosophy. Through engaging exercises and real-world projects, you'll not only grasp theoretical concepts but also apply them to Nightingale Care scenarios, bridging the gap between theory and practice. Dive into the intricacies of measuring, managing, and improving business performance, equipping yourself with the tools to propel your career and enhance organizational success. This course isn't just about learning; it's about mastering the art of steering businesses toward unprecedented heights. Learning Outcomes Understand the foundational concepts in Business Performance Management. Implement Management by Objectives (MBO) and the Performance Pyramid for strategic success. Navigate the intricacies of the Balanced Scorecard and the Lean Philosophy. Analyze and interpret operational metrics to drive informed decision-making. Enhance your ability to measure, manage, and improve business performance through real-world projects. Why choose this Business Performance Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Business Performance Management course for? Aspiring managers seeking a deep understanding of business performance dynamics. Professionals aiming to enhance their strategic decision-making skills. Entrepreneurs keen on optimizing their business performance. Students pursuing business management or related disciplines. Anyone eager to bridge the gap between theoretical business concepts and practical application. Career path Business Analyst: £30,000 - £40,000 Performance Management Consultant: £40,000 - £60,000 Strategic Planning Manager: £50,000 - £70,000 Operations Director: £60,000 - £80,000 Chief Operating Officer (COO): £80,000 - £120,000 Business Performance Director: £90,000 and above Prerequisites This Business Performance Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business Performance Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Business Performance Management Module 01: Welcome 00:02:00 Module 02: Part 1 Introduction and Agenda 00:03:00 Module 03: Concepts in Business Performance Management 00:05:00 Module 04: The Purpose of Management 00:08:00 Module 05: Exercise: Mission and Objectives 00:04:00 Module 06: Part 1 Project 00:01:00 Module 07: Part 2 Introduction and Agenda 00:02:00 Module 08: Management by Objectives 00:05:00 Module 09: The Performance Pyramid 00:03:00 Module 10: The Balanced Scorecard 00:05:00 Module 11: The Lean Philosophy 00:09:00 Module 12: Benefits Realisation 00:06:00 Module 13: Part 2 Project 00:01:00 Module 14: Test your Knowledge 1 00:08:00 Module 15: Part 3 Measuring Managing and Improving Business Performance 00:07:00 Module 16: Exercise: Performance Measures 00:05:00 Module 17: Analysing Performance Data 00:05:00 Module 18: Operational Metrics 00:03:00 Module 19: Reporting Performance Data 00:03:00 Module 20: Improving Business Performance 00:10:00 Module 21: Exercise: More Performance Measures 00:04:00 Module 22: Key Learning Points 00:03:00 Module 23: Part 3 Project 00:02:00 Module 24: Test your Knowledge 2 00:09:00 Module 25: Part 4 Nightingale Care 1 00:02:00 Module 26: Part 4 Nightingale Care Suggested Answer 1 00:03:00 Module 27: Part 4 Nightingale Care 2 00:01:00 Module 28: Part 4 Nightingale Care Suggested Answer 2 00:03:00 Module 29: Part 4 Nightingale Care 3 00:01:00 Module 30: Part 4 Nightingale Care Suggested Answer 3 00:02:00 Module 31: Part 4 Nightingale Care 4 00:01:00 Module 32: Part 4 Nightingale Care Suggested Answer 4 00:03:00 Assignment Assignment - Business Performance Management 00:00:00

Description: Sales is a crucial function in any business or organisation and is increasingly important in the modern globalized economy. Proper analysis can help your business reach new customers and increase brand awareness. Achieve relevant knowledge and skills in all aspects of digital social media, public relations, market research, strategies and management. Business and Sales Analysis skills are undoubtedly vital in today's world. Products and brands large and small need a solid, experienced Business and Sales Analysis professional behind them. In this course, you will learn about Web Business Development, Fundamentals of Business and Sales Analysis, and how to drive your customers toward sales. Get started with this Business and Sales Analysis course today. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business and Sales Analysis Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business and Sales Analysis Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Business Management Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Business Process Management The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 Making the Change 00:15:00 The Vision Phase 00:15:00 The Design Phase 01:00:00 How Does It Look? 00:15:00 The Modeling Phase 00:30:00 Execution Phase 00:07:00 The Monitoring Phase 00:30:00 The Optimizing Phase 01:00:00 Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Strategic Planning Understanding Strategic Planning 00:15:00 Designing Our Vision 00:15:00 On a Mission 00:15:00 Performing a SWOT Analysis 00:15:00 Setting Goals 00:30:00 Assigning Roles, Responsibilities, and Accountabilities 00:30:00 The Full Picture 00:15:00 Gathering Support 00:15:00 Getting There 00:15:00 Business Branding The Purple Cow 00:30:00 Try to be an Exceptionist 00:30:00 Make Yourself Well Recognised Before Your Customers 00:15:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Sales Analysis What Is A Sales Funnel? 00:30:00 What is Internet Commerce? 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 00:30:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam - Business and Sales Analysis Diploma 00:30:00 Final Exam Final Exam - Business and Sales Analysis Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you an HR or researching to be one? Our course will provide an overview of HRM's key concepts and principles. You will gain practical skills and knowledge, enabling you to manage and develop an organisation's workforce effectively. You will learn about HR professionals' various functions and responsibilities, and strategies for recruiting, selecting, and retaining employees. You will also gain an understanding of employment laws and regulations and how to manage employee relations and performance effectively. Human Resource Management (HRM) is a field that focuses on managing and maximising the performance and productivity of an organisation's employees. It covers various activities and responsibilities, including hiring and onboarding new employees, training and development, performance appraisal, compensation and benefits, employee relations, and compliance with employment laws and regulations. The main goal of HRM is to ensure that an organisation's workforce is aligned with its business goals and objectives. This involves identifying the skills and competencies needed to support the organisation's operations and then recruiting and retaining employees who possess those skills. HRM also develops and implements policies and procedures that support a positive and productive work environment and promote diversity, equity, and inclusion within the organisation. This Advanced Diploma in Human Resources Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 180 CPD points) to make your skill development and career progression related to substantial and easier than ever! Overall, this course will provide a comprehensive introduction to the field of HRM and equip you with the skills and knowledge needed to succeed in a career in this dynamic and rewarding field. Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Get a Free Student ID card with this course! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging course content and activities The course assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support This comprehensive course can help you achieve your career aspirations and prepare for your ideal job. It offers an extensive and immersive learning experience that you can work through at your own pace to improve your skills and knowledge. Start your learning journey today and take a step towards a brighter future with this course. Begin building the skills and knowledge you need to succeed in your desired career and make your dreams a reality. *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction to Human Resource Module 2: An Overview of the Recruitment Industry Module 3: The UK Recruitment Legislation Module 4: The Recruitment Process Module 5: Negotiation Techniques Module 6: Key Performance Indicators for the Recruitment Industry Module 7: Employee Training & Development Process Module 8: Candidate Management Module 9: Candidate Interview Processes Module 10: Managing Meetings & Giving Feedback Module 11: Performance Appraisal Management Module 12: Employee Relations Module 13: Motivation & Counselling Module 14: Ensuring Health & Safety at the Workplace Module 15: Employer Record & Statistics Module 16: Conflict Management Module 17: Employee Termination Module 18: Organisational Skills Module 19: Communication Skills Module 20: Stress Management Module 21: Time Management Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Human Resources Management at QLS Level 7 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? If you want to learn more about Human Resources Management, this course is for you. It will thoroughly understand the topic and help you grasp the fundamental concepts. This course is open to anyone, regardless of location or background. In addition, the course materials are accessible from anywhere in the world, so you can take advantage of this learning opportunity no matter where you are. You may want to consider enrolling in this course if you: Want to gain a deeper understanding of Human Resources Management Are already working in this field and want to learn more about it. Are you a student studying a related field Are seeking employment in the Human Resources Management industry. Requirements You will not need any prior background or expertise. All you need to take this course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path This Diploma will provide you with the skills and knowledge needed to succeed in a career in the following field: Human Resources Manager (Avg. Annual Salary: £28,000 to £50,000) in the UK Human Resources Assistant (Avg. Annual Salary: £17,000 to £25,000) in the UK Human Resources Officer (Avg. Annual Salary: £15,000 to £50,000) in the UK Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Human Resources Management at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Human Resources Management at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

The Facilities Management in the Workplace Mini Bundle is a tidy solution for those managing the moving parts of a busy operation. With training in Logistics and Transportation, Supply Chain Management, Operations Management, Purchasing and Procurement, and Quantity Surveying, it delivers core knowledge for running things behind the scenes—efficiently, and without spreadsheets attacking you in your sleep. Whether you’re already in a support role or eyeing a future one, this bundle helps you grasp how things flow, get bought, stored, moved, and monitored. The Facilities Management in the Workplace Mini Bundle won’t turn you into a wizard overnight, but it will help you get through Monday with fewer surprises. Learning Outcomes: Understand logistics processes in business and workplace settings. Learn how supply chains operate from order to delivery. Apply operational thinking to improve organisational efficiency. Recognise basic principles in purchasing and procurement roles. Understand how quantity surveying fits into project control. Improve awareness of coordination within operational functions. Who is this Course For: Staff working in operations and logistics departments. Professionals overseeing supply or procurement chains. Admins supporting facility or workplace operations. Purchasing teams looking to improve internal processes. Quantity surveying assistants in need of foundational theory. Workplace coordinators juggling resources and delivery planning. New hires in warehouse, facility, or logistics settings. Anyone who’s ever muttered “where did it all go?” Career Path: Facilities Coordinator – £28,000/year Logistics Administrator – £27,500/year Procurement Assistant – £26,500/year Supply Chain Analyst (Junior) – £29,000/year Quantity Surveyor Assistant – £30,000/year Operations Assistant – £26,000/year

The Facilities Management and Maintenance Mini Bundle brings together the must-haves of smooth workplace management. You’ll get content in Logistics and Transportation, Supply Chain Management, Operations Management, GDPR, and HR—designed to help you keep teams running, goods moving, and data on the right side of legal. It’s ideal for those quietly holding things together behind the scenes. Whether you’re supervising an office move, managing stock, or handling HR emails at 9:01am on a Monday, this bundle gives you the know-how to keep things ticking. The Facilities Management and Maintenance Mini Bundle is for people who make things happen—often with no one noticing. Learning Outcomes: Manage transport and supply processes across different settings. Understand the basics of workplace operations and systems. Learn supply chain flow from order to delivery. Apply GDPR rules in administrative and digital settings. Handle workplace HR tasks and key policy areas. Support facility efficiency with structured planning methods. Who is this Course For: Facilities assistants managing logistics and internal resources. Admin staff working across HR and operations teams. Procurement or supply support workers needing extra clarity. Workplace managers organising stock, teams, or space. Office coordinators managing staff records and purchases. Staff handling GDPR-sensitive admin in workplace settings. Team leaders juggling resources, forms, and schedules. Anyone keeping office chaos (mostly) under control. Career Path: Facilities Administrator – £27,000/year HR Support Officer – £26,500/year Operations Team Assistant – £28,000/year GDPR/Data Admin Support – £25,000/year Supply Chain Coordinator – £29,000/year Workplace Logistics Assistant – £26,500/year

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Flash Sale On | | 11-in-1 Exclusive Bundle | Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | CPD QS Certified | 115 CPD Points | Lifetime Access

This beginner's course exclusively delivers Python programming from basic to advanced. You will learn Python concepts in real-life programming examples by building real-world applications. Learn the syntax of Python language and understand the logic behind the programming process to create your Python programs successfully and master Python coding.