Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. â±â± Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
Businesses at all levels become more dependent on outsourcing as a result supply chains are becoming more complex. Even the smallest businesses now rely on third parties to run their daily operations, making them unable to operate independently. Alternatively, every business relies on countless other businesses to function. Problems and inefficiencies are more likely to arise as supply chains become more complex. Organisations all over the world highly value the abilities, skills, and competencies of skilled supply chain managers. Through this Advanced Diploma in Supply Chain Management, you will gain a solid understanding of the importance of effective supply chains for modern businesses and learn how to manage inventory, transport and delivery, procurement, production, and delivery efficiency. Learn the duties of the job as a professional supply chain manager and earn a certificate in supply chain management that could improve your career opportunities! Learning Outcomes After completing this Advanced Diploma in Supply Chain Management, learner will be able to: Understand demand planning and forecasting Understand inventory control and planning Gain in-depth knowledge about warehouse Understand transportation planning Understand sourcing Understand logistics intermediaries Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Advanced Diploma in Supply Chain Management*** Detailed Course Curriculum Module 1: Principles of Supply Chain Management Module 2: Supply Chain Strategy: The Big Picture Module 3: Customer Service: The Ultimate Goal of Supply Chain Management Module 4: Demand Planning and Forecasting Module 5: Inventory Control and Planning Module 6: Warehouse Module 7: Transportation Planning Module 8: Sourcing Module 9: Logistics Intermediaries Module 10: Global Supply Chain Management Module 11: Legally, Ethically, and Socially Responsible Supply Chain Practises Module 12: Measuring the Supply Chain Performance Module 13: Emerging Technology in Supply Chain Management Assessment Method After completing each module of the Advanced Diploma in Supply Chain Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This is ideal for anyone interested in pursuing a career in supply chain management. It is also suitable for business and management students, operations students, people seeking a diploma in retail and/or supply chain management, professionals working in a company's supply chain department, and management professionals. Undergraduate students can also take this course to develop a foundation in supply chain management. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path With the help of this course, you will be able to seek several promising career opportunities, such as - Supply Chain Management - Logistics Manager Supply Chain Management - Logistics Specialist Inventory Analyst Inventory Clerk Inventory Planner Purchasing Clerk Certificates Certificate of completion Digital certificate - Included
Welcome to this comprehensive video course on project finance, where we will delve into various aspects of transactions eligible for project finance. Throughout this course, we will explore real-world examples and dive deep into a captivating case study on Express Fiji. We will guide you through building a comprehensive balance sheet, incorporating all relevant assets, liabilities, and equity components.
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Forensic Psychology Advanced Diploma - CPD Certified premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Forensic Psychology Advanced Diploma - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Forensic Psychology Advanced Diploma - CPD Certified course. After passing the Forensic Psychology Advanced Diploma - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? 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Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
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Our Level 2 Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Level 2 Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Business Management Bundle Course Course 01: Level 2 Business Management Course 02: Level 7 Business Management Course Course 03: Level 7 Diploma in Leadership and Management Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 4 Time Management Course Course 06: Level 4 Copywriting Course 07: Workplace Stress Management ***Other Benefits of this Bundle Course Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Business Management course] ***Level 2 Business Management*** Course Curriculum of Level 2 Business Management Module 01: An Overview of Business Management Understanding Business Management Understanding the Basics of Business Management Understanding the Features of Management Understanding the Aspects of Management Understanding Different Levels of Management Understanding the Functions of Management Understanding the General Principles of Management Module 02: Fundamental Concepts of Human Resource Management Understanding Human Resource Management Identify the Key Factors influencing Human Resources Understanding the Process of Recruiting and Interviewing Understanding the Process of Orientation and Onboarding How to Follow up with New Employees Maintaining Workplace Health and Safety Understanding Workplace Bullying, Harassment and Violence The Process of Disciplining Employees The Process of Dismissal Module 03: Fundamental Concepts of Customers Relationship Management Understanding Who are the Customers The Ways of Establishing Your Attitude The Ways of Identifying and Addressing Customer Needs Understanding In-person Customer Services The Ways of Giving Customer Services Over the Phone The Ways of Providing Electronic Customer Services Module 04: Fundamental Concepts of Performance Management Understanding Performance Management and How it Works Describe the Three-phase Process The Ways of Goal setting The Ways of Establishing a Performance Goal Describe 360-degree Feedbacks vs Traditional Performance Review What is Competency Assessment? Understanding Kolb's Learning Cycle The Ways of Creating a Performance Plan Module 05: Fundamental Concepts of Risk Management The Process of Identifying Hazards and Risks Understanding Everyone's Responsibility Understanding the General Office Safety and Reporting Understanding Business Impact Analysis Understanding Disaster Recovery Plan Describe the Summary of Risk Assessment ---------------- Assessment Method After completing each module of the Level 2 Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 2 Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Level 2 Business Management There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included
Duration 4.375 Days 26.25 CPD hours This course is intended for CCISOs are certified in the knowledge of and experience in the following CISO Domains:Governance (Policy, Legal & Compliance)IS Management Controls and Auditing Management (Projects, Technology & Operations)Management ? Projects and OperationsInformation Security Core CompetenciesStrategic Planning & Finance Overview Please refer to Overview. The Certified CISO (C|CISO) course has certified leading information security professionals around the world and is the first of its kind training and certification program aimed at producing top-level Information Security Leaders. The CCISO does not focus solely on technical knowledge but on the application of information security management principles from an executive management point of view. The program was developed by seasoned CISOs for current and aspiring CISOs. Governance Drivers that Influence Governance Corporate Governance Activities Information Security Governance Activities Governance and Ethical Decision Making Security Risk Management, Controls, and Audit Management Risk Management Audit Management Risk Treatment Risk Management Frameworks Risk Communication and Organizational Reporting Security Program Management and Operations Information Security Portfolio Management Information Security Program Management Information Security Project Management Security Operations Information Security Core Competencies Access Control Physical Security Network and Communications Security Threat and Vulnerability Management System and Application Security Encryption Concepts and Technology Strategic Planning, Financial Management, and Vendor Management Strategic Planning Financial Management Vendor Risk Management Additional course details: Nexus Humans EC-Council Certified CISO (C|CISO) w/exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Certified CISO (C|CISO) w/exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
In the ever-evolving landscape of the professional world, the importance of comprehensive knowledge in Employment Law, GDPR, and Contracts Law within the UK has surged exponentially. With the digital economy's growth, the need for stringent data protection laws has become undeniable. Meanwhile, understanding Employment and Contracts Law has become a cornerstone for fostering fair and legally compliant workplaces. In this context, the "Employment Law, GDPR & Contracts Law UK at QLS Endorsed Diploma" bundle emerges as an unparalleled resource for those seeking to navigate these critical areas effectively. This exclusive Employment Law, GDPR & Contracts Law UK bundle, including QLS Endorsed and CPD QS Accredited courses, offers an in-depth exploration of the foundational and advanced aspects of "Employment Law, GDPR & Contracts Law UK." With the landscape of data protection and workplace rights under constant renovation, this collection of Employment Law, GDPR & Contracts Law UK courses provides learners with the knowledge to stay ahead in these crucial fields. The Employment Law, GDPR & Contracts Law UK bundle meticulously covers the nuances of GDPR, contracts, and employment legislation in the UK, equipping participants with the theoretical frameworks necessary to understand and apply these laws in various professional scenarios. QLS Endorsed Courses: Course 01: Certificate in GDPR Training at QLS Level 3 Course 02: Diploma in Contracts Law UK at QLS Level 5 Course 03: Diploma in Employment Law at QLS Level 5 CPD QS Accredited Courses: Course 04: HR Management Training Course 05: Recruitment Consultant Diploma Course 06: Paralegal Training Course 07: Legal Secretary and Office Skills Diploma Course 08: Contract Management Course Course 09: Legal Advisor Training Course 10: Mortgage Advisor Course 11: Wills and Probate Law Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Learning Outcomes: Comprehensive understanding of "Employment Law, GDPR & Contracts Law UK," equipping learners with the knowledge to navigate and apply these laws effectively. Insight into the latest legislative changes and how they impact organizations and their compliance processes. Enhanced ability to draft, analyze, and interpret contracts within the legal framework of the UK. Deepened knowledge of employment rights, obligations, and the legal mechanisms available to enforce them. Skills to implement GDPR compliance strategies, understand data protection principles, and manage data privacy. Understanding of the theoretical underpinnings of employment, GDPR, and contracts law, enabling informed decision-making and critical thinking in these domains. Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. Employment Law, GDPR & Contracts Law UK at QLS Endorsed Diploma. This Employment Law, GDPR & Contracts Law UK bundle course on "Employment Law, GDPR & Contracts Law UK" is meticulously designed to cover the essential aspects and latest updates in these fields. The first segment delves into GDPR, offering learners a detailed examination of data protection principles, rights of individuals, and the responsibilities of organizations under the GDPR framework. The exploration continues with Contracts Law, where participants gain insights into the formation, interpretation, and enforcement of contracts in the UK legal system. The course on Employment Law covers a wide range of topics, including employment rights, dispute resolution, and the legal frameworks governing employment relationships. Learners will benefit from a cohesive educational experience that ties together critical legal domains, ensuring a well-rounded understanding of "Employment Law, GDPR & Contracts Law UK." The theoretical focus of the course ensures a deep conceptual grasp, allowing participants to understand the broader implications of these laws on businesses and individuals alike. By the end of this Employment Law, GDPR & Contracts Law UK bundle, learners will be equipped with the knowledge to navigate the complexities of GDPR, Contracts, and Employment Law, enhancing their professional competencies and decision-making abilities. This comprehensive Employment Law, GDPR & Contracts Law UK bundle is structured to provide a robust foundation in "Employment Law, GDPR & Contracts Law UK," complemented by a series of courses focused on personal development and career growth. Such a holistic approach not only enriches participants' legal understanding but also empowers them with the skills to advance in their careers effectively. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Employment Law, GDPR & Contracts Law UK course is particularly useful for: Individuals seeking to deepen their understanding of "Employment Law, GDPR & Contracts Law UK." Professionals aiming to enhance their legal knowledge to apply in their current roles, particularly those in HR, legal, and management positions. Recent graduates looking to complement their academic knowledge with a thorough understanding of these key legal areas. Entrepreneurs and business owners needing to ensure their operations comply with current legislation. Legal advisors and consultants looking to update their knowledge on GDPR, Contracts, and Employment Law. Career changers aiming to enter fields that require a strong foundation in "Employment Law, GDPR & Contracts Law UK." Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Employment Law, GDPR & Contracts Law UK courses, you will be able to: Legal Advisor HR Manager Contracts Manager Data Protection Officer Employment Law Consultant Legal Educator/Trainer Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included
Controlling traffic through work areas is one of the most important — and dangerous — operations in construction maintenance. Flagmen play an important part in warning motorists of construction hazards and in controlling traffic flow. This training course will equip flag persons to perform their duties safely and professionally. The primary objective of the program is to train flaggers to provide safe passage of traffic through and around work areas and to minimize confusion by bringing standard flagging procedures to our nation’s highways. Certificate Validity: 1 Year Upon successful completion of this online course, a certificate of completion will be available for download and printing. COURSE ASSESSMENT: Online quiz A mark of 70% must be achieved in order to receive a certificate of completion. Language of Training: English
3ds Max and Vray Training 1-2-1