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Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The aim of this course is to provide learners with a comprehensive understanding of employee performance and its management in the healthcare industry. By the end of this course, learners will be able to identify key performance challenges, monitor and evaluate employee performance, apply goal theory and SMART goals, conduct performance appraisals and reviews, benchmark organizational performance, understand codes of practice, handle disciplinary issues, and promote workplace diversity, leading to improved employee performance and organizational success. After the successful completion of the course, you will be able to learn about the following, The Concept of Employee Performance. Performance Monitoring and Evaluation. The Concept of Performance Management. The Concept of Goal Theory and SMART Goals. Key Performance Challenges Faced in Healthcare Industry. Key Performance Indicators in Health and Social Care. Probation period Types of Performance Review Systems. Performance Appraisal. Benchmarking Codes of Practice. Disciplinary The Concept of Diversity.   This course aims to provide learners with a comprehensive understanding of employee performance management in the healthcare industry. By the end of this course, learners will be able to understand the concept of employee performance and its impact on organizational success. Learn about performance monitoring and evaluation, performance management, and performance appraisal methods. Identify key performance challenges and indicators in health and social care and learn how to measure them. Understand the importance of diversity, codes of practice, and disciplinary issues in managing employee performance effectively. The aim of this course is to provide learners with a comprehensive understanding of employee performance and its management in the healthcare industry. By the end of this course, learners will be able to identify key performance challenges, monitor and evaluate employee performance, apply goal theory and SMART goals, conduct performance appraisals and reviews, benchmark organizational performance, understand codes of practice, handle disciplinary issues, and promote workplace diversity, leading to improved employee performance and organizational success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Performance Monitoring and Evaluation - N Self-paced pre-recorded learning content on this topic. Performance Monitoring and Evaluation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Performance Manager Evaluation Specialist Performance Analyst Quality Assurance Coordinator Monitoring and Evaluation Officer Program Manager Project Manager Operations Analyst Data Analyst Research Analyst Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Let’s face it—clean kitchens don’t happen by accident. This course is your go-to guide for mastering the not-so-glamorous but absolutely essential areas of dishwashing, waste management, and kitchen cleaning. Whether you're aiming to maintain spotless standards or just tired of kitchen chaos, this course walks you through the best techniques, systems, and smart routines to get the job done with precision and confidence (and a little less eye-rolling). No lectures, no rubber gloves—just straight-to-the-point digital learning designed to sharpen your knowledge. From keeping bacteria at bay to understanding how to manage waste efficiently without turning your kitchen into a composting science project, everything here is geared to help you run a cleaner, safer kitchen. It’s about knowing what works, what doesn’t, and why your bin liner deserves more respect than it usually gets. Welcome to the course that treats hygiene like it matters—because it really does. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Dishwashing, Waste Management & Kitchen Cleaning Module 01 : Dishwashing Basics and Hygiene Module 02 : Manual Dishwashing Techniques Module 03 : Automatic Dishwasher Types and Operations Module 04 : Dishwashing Detergents, Chemicals, and Safety Module 05 : Dishwasher Maintenance Module 06 : Sustainable Dishwashing and Waste Management Module 07 : Cleaning the Kitchen Learning Outcomes: Discover impeccable dishwashing techniques for a germ-free kitchen. Demonstrate proficiency in manual dishwashing methods and hygiene. Differentiate and operate various types of automatic dishwashers effectively. Understand dishwashing detergents, chemicals, and their safe usage. Implement routine maintenance to prolong the lifespan of dishwashing equipment. Cultivate sustainable practices for eco-friendly dishwashing and waste management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Kitchen Staff looking to enhance their cleaning skills. Homeowners seeking professional-grade kitchen maintenance knowledge. Eco-conscious individuals keen on sustainable waste management. Catering Students aiming for comprehensive kitchen sanitation training. Small Business Owners wanting to maintain a pristine kitchen environment. Culinary Enthusiasts desiring a clean and hygienic cooking space. Housekeeping Staff eager to master kitchen cleaning techniques. Environmentalists focused on reducing waste in food service settings. Career path Kitchen Assistant Catering Staff Housekeeper in Food Service Cleaning Services Operative Environmental Services Technician Sustainability Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Technical professionals who are responsible for installation, deployment, and maintenance of the Cisco ONS 15454 MSTP network Network operations, planners, and designers Network operations engineers Overview Upon completing this course, the learner will be able to meet these overall objectives: Connect to a Cisco ONS 15454 MSTP chassis using Cisco Transport Controller (CTC) Identify Node configurations according to card population Provision DWDM circuits using the Cisco Transport Controller (CTC) Conduct performance monitoring, alarm verification, and fault isolation Provision M12 WSS in linear and M6 SMR nodes in ring topologies Configuration options for the any rate muxponder and crossponder Perform Raman amplifier initialization Isolate optical network issues In this course, you will learn the skills necessary to deploy a Cisco Network Convergence System (NCS) 2000 Series network. You will also learn how to perform node turnup. The course covers three shelf types, the Cisco ONS 15454 M12 Multiservice Transport Platform (MSTP), NCS 2006, and NCS 2002. You will learn how to deploy linear and ring dense-wavelength-division-multiplexing (DWDM) topologies. The course covers multiplexer-demultiplexer cards, Erbium-doped-fiber amplifier cards, Raman amplifiers, transponder cards, and the newest Cisco Any Rate muxponder cards and crossponder cards. These cards are used in terminal, amplifier, and reconfigurable optical add-drop multiplexer (ROADM) node configurations. You configure wavelength-selective switch (WSS) linear and single-module ROADM (SMR) rings. This Optical Technical Training Intermediate course covers 10-gigabit unprotected circuits and 10-gigabit protection using Y-cable, optical channel transport unit-2 (OTU-2), and protection switch module (PSM) cards. Learn more about this NCS 2000 training course below. Course Outline Lesson 1: CTC Operations Lesson 2: MSTP Topologies Lesson 3: Shelf and Card Installation Lesson 4: Fiber jumper installation Lesson 5: Linear Configurations Lesson 6: Node Turn-Up Lesson 7: Optical Channel Network Connection Circuits Lesson 8: Transponder and Optical Channel Client Connection Circuits Lesson 9: Multishelf Lesson 10: MSTP M6 SMR-Based Rings Lesson 11: 10-Gigabit Muxponder and Transponder Cards Lesson 12: 10-Gigabit with Y-Cable Protection Lesson 13: Alternative 10-GB Protection (PSM and OTU-2) Lesson 14: Any Rate Muxponder and Crossponder Lesson 15: Raman Amplifier Lesson 16: 40- and 100-Gigabit Transponder and Muxponder Lesson 17: Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Intermediate (OPT200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Intermediate (OPT200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Although there are no mandatory prerequisites, the course is particularly suited for the following audiences: Cybersecurity engineer Cybersecurity investigator Incident manager Incident responder Network engineer SOC analysts currently functioning at entry level with 2+ years of experience Overview After taking this course, you should be able to: Describe the types of service coverage within a SOC and operational responsibilities associated with each. Compare security operations considerations of cloud platforms. Describe the general methodologies of SOC platforms development, management, and automation. Explain asset segmentation, segregation, network segmentation, micro-segmentation, and approaches to each, as part of asset controls and protections. Describe Zero Trust and associated approaches, as part of asset controls and protections. Perform incident investigations using Security Information and Event Management (SIEM) and/or security orchestration and automation (SOAR) in the SOC. Use different types of core security technology platforms for security monitoring, investigation, and response. Describe the DevOps and SecDevOps processes. Explain the common data formats, for example, JavaScript Object Notation (JSON), HTML, XML, CommaSeparated Values (CSV). Describe API authentication mechanisms. Analyze the approach and strategies of threat detection, during monitoring, investigation, and response. Determine known Indicators of Compromise (IOCs) and Indicators of Attack (IOAs). Interpret the sequence of events during an attack based on analysis of traffic patterns. Describe the different security tools and their limitations for network analysis (for example, packet capture tools, traffic analysis tools, network log analysis tools). Analyze anomalous user and entity behavior (UEBA). Perform proactive threat hunting following best practices. The Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 course guides you through cybersecurity fundamentals and prepares you for the role of Information Security Analyst on a Security Operations Center team. You?ll learn to automate for security using cloud platforms and how to apply your knowledge to real-world scenarios Course Outline Understanding Risk Management and SOC Operations Understanding Analytical Processes and Playbooks Investigating Packet Captures, Logs, and Traffic Analysis Investigating Endpoint and Appliance Logs Understanding Cloud Service Model Security Responsibilities Understanding Enterprise Environment Assets Threat Tuning Threat Researching and Threat Intelligence Practices Understanding APIs Understanding SOC Development and Deployment Models Performing Security Analytics and Reports in a SOC Malware Forensics Basics Threat Hunting Basics Additional course details: Nexus Humans Cisco Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Each year, the construction industry is responsible for a significant number of accidents, fatalities, and injuries. Therefore, every employee needs to be aware of a few fundamentals when it comes to health and safety at work. These include being aware of the types of hazards present in their specific work environment, knowing how to prevent accidents and injuries, and knowing what to do if an accident or injury occurs. And to cover all of these, we have this Construction Safety bundle course for you. Construction Safety includes internal measures within an organisation and rules and regulations imposed upon them by a regulatory body. Our Construction Safety bundle deals with both aspects comprising 11 courses. You will get a basic understanding of Construction Safety and management, Ladder Safety, and Noise and hearing protection. Moreover, you will get LOLER, RIDDOR, COSHH and Asbestos Surveyor training. Finally, the Construction Safety bundle also covers PUWER training and first aid courses. This Construction Safety Bundle Consists of the following Premium courses: Course 1: Construction Safety Course 2: Construction Site Management Level 4 Course 3: PUWER Course 4: LOLER Training Course 5: Ladder Safety Course 6: Noise and Hearing Protection Training Course 7: HAVS (Hand-Arm Vibration Syndrome) Training Course Course 8: Asbestos Surveyor Training Course 9: COSHH Training and Safety - Level 2 Course 10: RIDDOR Training Course 11: First Aid Trainer Course Learning outcome Upon completion of this Construction Safety bundle, you will be able to - Perform risk assessment for evaluating hazards in your workplace Learn how to evacuate the workplace in the event of fire incidents Examine the lifting equipment thoroughly and ensure that these equipments are free from risk and fit for use Identify the ways of Noise and Hearing Protection Ensure the functional safety of the work equipment by following the guidelines provided in PUWER Master the process of maintaining the work equipment Doesn't matter which occupation you are in; this Construction Safety bundle will help you to maintain a safe and healthy workplace environment. Enrol now! The Construction Safety bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Construction Safety expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Course 1: Construction Safety Managing Health and Safety Risk Assessment and Common Risks Health and Safety Guidelines and Legislations Reporting Accidents at Work General Site Issues Working at Height Excavation Work and Confined spaces Work Equipment Manual and Mechanical Handling Chemical and Biological Health Hazards and Control Electrical Hazards and Control Fire Hazards and Control Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Construction Safety bundle. Requirements This Construction Safety course has been designed to be fully compatible with tablets and smartphones. Career path This Construction Safety course will lead you to many career opportunities; here are a few prospects. Health and Safety Advisor Construction Safety Advisor Process and Construction Safety Manager Lifting Operations & Lifting Equipment Project Engineer Compliance Inspector - LOLER Asbestos Surveyor Certificates Certificate of completion Digital certificate - Included

Explore the transformative world of Vacuum Packing with our comprehensive course! Enhance your knowledge on food safety, storage solutions, and business applications. Master the art of choosing the right packaging materials, hygiene practices, and advanced vacuum packing techniques. Elevate your expertise in storage, transportation, and discover how vacuum packing can revolutionize your role in the food industry. Join us to unlock the secrets of efficient, sustainable, and quality-driven food preservation. Enroll now for a future where freshness meets innovation!

Whether it’s a packed music festival or a lively sports match, managing large crowds isn’t just about waving a high-vis vest – it’s about timing, awareness, and knowing what to do when thousands of people move at once. This Event Crowd Control Course gives you a strong grasp of how to plan, manage, and respond to crowd-related scenarios, all from the comfort of your screen. You’ll explore key concepts in crowd psychology, event planning strategies, and safety measures that help reduce risk and keep things flowing. If you’ve ever wondered how major venues operate smoothly behind the scenes – this is your inside look. You won’t need boots on the ground or a clipboard in hand – just a smart device and a sharp mind. This course is designed for those working in event security, stewarding, or anyone involved in managing gatherings big or small. With clear content, sharp insights, and the occasional moment of dry humour (yes, we said it), you’ll learn how to stay one step ahead when managing people en masse. The goal? Keeping events safe, steady, and just the right kind of unforgettable. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Crowd Management Module 02: Crowd Control Techniques Module 03: Crowd Management Planning and Operations Module 04: Crowd Management Equipment Module 05: Emergency Situations in Crowd Management Module 06: Ethical Considerations in Crowd Management Learning Outcomes: Analyse crowd behaviour and dynamics effectively. Implement crowd control strategies with precision. Develop comprehensive crowd management plans. Identify and operate essential crowd management equipment. Respond to emergency situations with confidence. Uphold ethical standards in crowd management practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Event security professionals Law enforcement officers Venue managers Event planners Security consultants Public safety personnel Students interested in security careers Anyone seeking expertise in crowd management Career path Event Security Officer Safety and Security Coordinator Crowd Control Manager Public Safety Officer Security Consultant Event Venue Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.