4634 Operations courses in Reigate delivered Online

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you ever feel like your meetings are unproductive and drag on forever? A recent study by the Chartered Management Institute found that poorly facilitated meetings cost UK businesses an estimated £26 billion a year! If you're tired of wasted time and frustrated by a lack of progress, then this facilitation skills training bundle is for you. Our comprehensive bundle equips you with the skills and knowledge to lead effective and engaging group discussions. You'll learn how to set clear objectives, manage participation, foster collaboration, and ensure all voices are heard. From planning agendas to handling difficult conversations, this bundle will transform you into a confident and impactful facilitator. This Award in Facilitation Skills at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with Y CPD points) to make your skill development & career progression more accessible than ever! Courses Are Included In this Facilitation Skills Training Bundle: Course 01: Facilitation Skills Training Course 02: Operations Management Course 03: Quality Management Course 04: Diploma in Lean Process and Six Sigma Course 05: Process Improvement By becoming a skilled facilitator, you can ensure your meetings are productive and achieve their desired outcomes. This will impress your colleagues and employers, and open doors to new opportunities. Learning Outcomes of Facilitation Skills Training Understand the essential skills required to become an excellent facilitator Learn how to lead people through processes toward agreed-upon objectives Know how to resolve conflict and encourage participation, ownership & creativity Identify ways to help participants of a meeting reach a group consensus Sharpen your relationship-building skills to ensure a positive environment and discussions Understand the key elements of an effective meeting and group discussion Learn advanced leading and blocking techniques to enhance the process Implement Tuckman and Jensen's Group Development strategies in group meetings Invest in your professional development and take control of your meetings. Enrol today and unlock the power of effective facilitation! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Facilitation Skills Get a free student ID card with Facilitation Skills Training program (£10 postal charge will be applicable for international delivery) The Facilitation Skills is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Facilitation Skills course materials The Facilitation Skills comes with 24/7 tutor support Start your learning journey straightaway! Become an expert at leading teams towards a shared consensus and learn how to encourage participation and creativity in group discussions with the Facilitation Skills Training Course. This course will equip you with the essential skills to oversee meetings and group discussions effectively, guiding you through the key stages of facilitation. *** Course Curriculum *** Course 01: Facilitation Skills Training Module 01: Understanding Facilitation Module 02: Process vs. Content Module 03: Laying the Groundwork Module 04: Tuckman and Jensen's Model of Team Development Module 05: Building Consensus Module 06: Reaching a Decision Point Module 07: Dealing with Difficult People Module 08: Addressing Group Dysfunction Module 09: About Intervention Module 10: Intervention Techniques Course 02: Operations Management Module 01: Introduction To Operations Management Module 02: Project Management Module 03: Business Development And Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk And Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills Course 03: Quality Management Module 01: Introduction To Quality Management Module 02: Total Quality Management Module 03: Quality Measurement And Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations And Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £79 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This bundle is open to everybody. This bundleis ideal for: Team Leaders Project Managers Trainers HR Professionals Consultants Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this course, you are to start your career or begin the next phase of your career. Project Manager Team Leader Consultant Trainer Coach Facilitator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Award in Facilitation Skills at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

Our Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through this course, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Business Management Bundle Course Course 01: Business Management Course 02: Level 7 Business Management Course Course 03: Level 7 Diploma in Leadership and Management Course 04: Level 7 Diploma in Operations Management Course 05: Level 7 Life Coaching Course 06: Anger Management Course 07: Level 5 Negotiation Skills Course Course 08: Level 5 Proofreading & Copy Editing Course 09: Level 5 Diploma in Risk Management Course Course 10: Level 5 Diploma in Business Analysis Course 11: Level 4 Copywriting Course 12: Level 1 Business Management Course 13: Minute Taking Course Course 14: Workplace Stress Management Course 15: Dealing With Difficult People Course 16: Level 7 Diploma in Facilities Management Course Course 17: Level 5 Report Writing Course Course 18: Level 3 Business Administration Course 19: Level 2 Diploma in Business Administration Course 20: Communication Skills Course ***Other Benefits of this Bundle Course Free 20 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Business Management course] ***Business Management*** Detailed course curriculum of Business Management Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management Assessment Method After completing each module of the Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Business Management There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

The aim of the Introduction to Commercial Banks course is to provide students with a foundational understanding of commercial banking operations and their role in the economy. The course will equip students with the knowledge and skills to evaluate the risks and opportunities associated with banking, as well as the regulatory framework that governs banks. After the successful completion of the course, you will be able to learn about the following, Identify types of commercial banks and their roles. Analyze the evolution of commercial banks. Evaluate services provided by commercial banks. Assess the relationship between commercial banks and competitors. Evaluate the impact of key trends on banks. Explain the functions of central banks. Compare central banks and commercial banks. Analyze the concept of Central Bank Digital Currency (CBDC). Evaluate the role of commercial banks in CBDCs. Recognize the significance of commercial banks. The Introduction to Commercial Banks course provides an overview of the role of commercial banks in the economy, including their functions, products, and services. Students will learn about the regulatory environment that governs banks, as well as the risks and opportunities involved in banking operations. By the end of the course, students will have a comprehensive understanding of how commercial banks operate and their impact on the financial system. Introduction to Commercial Banks is a comprehensive course designed to provide an understanding of the role and function of commercial banks in the financial system. The course covers the basics of banking, including the types of commercial banks, their operations, and their regulatory framework. Students will gain practical knowledge of banking practices, such as loans, deposits, and investment management. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Commercial Banks Self-paced pre-recorded learning content on this topic. Introduction to Commercial Banks Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Bank Teller Personal Banker Loan Officer Credit Analyst Commercial Bank Manager Investment Banker Treasury Analyst Financial Consultant Risk Manager Compliance Officer. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 5 Days 30 CPD hours This course is intended for This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications. Overview Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment. Analyze data by using queries and reports. Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Intune. Deploy and manage the Configuration Manager client. Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering. Identify and configure the most appropriate method to distribute and manage content used for deployments. Distribute, deploy, and monitor applications for managed users and systems. Maintain software updates for PCs that Configuration Manager manages. Implement Endpoint Protection for managed PCs. Configure an operating-system deployment strategy by using Configuration Manager. Manage and maintain a Configuration Manager site. This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize Endpoint Protection, manage compliance, and create management queries and reports. Although this course and the associated labs are written for Microsoft Endpoint Configuration Manager and Windows 11, the skills taught will also be backwards compatible with previous editions of System Center Configuration Manager and Windows 10. Prerequisites Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing. Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management. Installation, configuration, and troubleshooting for Windows-based personal computers. Basic concepts of public key infrastructure (PKI) security. Basic understanding of scripting and Windows PowerShell syntax. Basic understanding of Windows Server roles and services. Basic understanding of the configuration options for iOS and Android Mobile device platforms. 1 - Managing computers and mobile devices in the enterprise Overview of systems management by using enterprise management solutions Overview of the Configuration Manager architecture Overview of the Configuration Manager administrative tools Tools for monitoring and troubleshooting a Configuration Manager site 2 - Analyzing data using queries, reports, and CMPivot Introduction to queries Configuring SQL Server Reporting Services Analyzing the real-time state of a device by using CMPivot 3 - Preparing the Configuration Manager management infrastructure Configuring site boundaries and boundary groups Configuring resource discovery Organizing resources using device and user collections 4 - Deploying and managing the Configuration Manager client Overview of the Configuration Manager client Deploying the Configuration Manager client Configuring and monitoring client status Managing client settings and performing management operations 5 - Managing inventory for PCs and applications Overview of inventory collection Configuring hardware and software inventory Managing inventory collection Configuring software metering Configuring and managing Asset Intelligence 6 - Distributing and managing content used for deployments Preparing the infrastructure for content management Distributing and managing content on distribution points 7 - Deploying and managing applications Overview of application management Creating applications Deploying applications Managing applications Deploying and managing Windows apps 8 - Maintaining software updates for managed PCs The software updates process Preparing a Configuration Manager site for software updates Managing software updates Configuring automatic deployment rules Monitoring and troubleshooting software updates Enabling third-party updates 9 - Implementing Defender Protection for managed PCs Overview of Endpoint Protection in Configuration Manager Configuring, deploying, and monitoring Endpoint Protection policies Configuring and deploying advanced threat policies 10 - Managing compliance and secure data access Overview of Compliance Settings Configuring compliance settings Viewing compliance results Managing resource and data access 11 - Managing operating system deployment An overview of operating system deployment Preparing a site for operating system deployment Deploying an operating system Managing Windows as a service 12 - Managing and maintaining a Configuration Manager site Configuring role-based administration Configuring Remote Tools Overview of Configuration Manager site maintenance and Management Insights Backing up and recovering a Configuration Manager site Updating the Configuration Manager infrastructure 13 - What?s new in Microsoft Endpoint Configuration Manager Whats new in Microsoft Endpoint Manager covering each semi annual release Additional course details: Nexus Humans 55348: Administering Microsoft Endpoint Configuration Manager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55348: Administering Microsoft Endpoint Configuration Manager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Free Level 4 QLS Endorsed Course | 12 in 1 Exclusive Bundle with Free Certificates | 155 CPD Points| Installment Payment

Embark on an exhilarating journey with our Drone Photography Course: Exploring the Beauty of Aerial Photography. Master drone operations, safety, and advanced photography techniques. From capturing stunning nightscapes to understanding UK regulations, this course will elevate your skills. Build a captivating portfolio and unleash your creativity in the skies. Join us for a transformative experience in the world of drone photography!

Unlock the secrets of expertly managing facilities with our comprehensive course designed for the discerning professional. Imagine mastering the art of creating harmonious workplace environments, ensuring smooth operations, and optimising maintenance strategies. This course offers a journey through every aspect of facilities management, equipping you with the knowledge to enhance the life cycle of your facilities, oversee crucial projects with precision, and navigate the complex world of real estate. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the critical aspects of human resource management and discover the balance between outsourcing services and leveraging in-house talent. Embrace the principles of sustainable development, transforming your approach to facilities management with environmentally conscious strategies. This is more than just a course; it's an opportunity to elevate your expertise and make a significant impact in the world of facilities management. Join us and step into a future where you hold the keys to exceptional facility operations and sustainable development. Course Curriculum Module 01: Introduction to Facility Management Module 02: Workplace Facilities Module 03: Operations of Facilities Module 04: Operations and Maintenance Module 05: Facilities Life Cycle Module 06: Project Management Module 07: Real Estate Module 08: Human Resource Management Module 09: Outsourcing of Services or In-House Staff Module 10: Sustainable Development and Facilities Management Learning Outcomes: Master the fundamentals of effective facility management for diverse environments. Evaluate workplace facilities to enhance productivity and employee well-being. Implement efficient operations and maintenance strategies for facility longevity. Understand the full life cycle of facilities management. Apply project management principles to facilities management tasks. Integrate sustainable development practices in facilities management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to manage diverse facility types. Professionals seeking to enhance facility operational efficiency. Managers looking to integrate sustainability in facilities. Real estate professionals expanding their management expertise. HR professionals overseeing workplace environments. Career path Facilities Manager Operations Manager Maintenance Supervisor Real Estate Manager Sustainability Coordinator Project Manager in Facilities Management Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

***24 Hour Limited Time Flash Sale*** Level 7 Advanced Diploma in Strategic People Management - Endorsed Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that 70% of UK managers report feeling inadequately equipped to handle people management issues? And that poor people management costs UK businesses £57 billion annually? This Level 7 Advanced Diploma in Strategic People Management bundle is your one-stop shop for becoming a people management maestro. Enhance communication, motivation, conflict resolution, and performance management skills, build high-performing teams, navigate change confidently, set SMART goals, and inspire peak performance in this bundle. With this Level 7 Advanced Diploma in Strategic People Management course you will get 30 CPD Accredited PDF Certificates, Hard Copy Certificate Award in Organisation & People Management at QLS Level 2 and our exclusive student ID card absolutely free. Courses Are Included In This Level 7 Advanced Diploma in Strategic People Management Bundle: Course 01: Level 7 Advanced Diploma in Strategic People Management Course 02: Strategic Management and Leadership Development Course 03: Diploma in Team Management at QLS Level 5 Course 04: Organisation & People Management Course 05: Diploma in Performance Management Course 06: Motivation Skills Course 07: Leadership and People Management Diploma Course 08: Diploma in Employee Management Course 09: Conflict Management Training Course 10: Equality & Diversity Course 11: Employee Training Responsibilities Course 12: Talent Management & Employee Retention Techniques Course 13: Diploma In UK Employment Law Course 14: HR Management Diploma Course 15: Recruitment Consultant Diploma Course 16: Workplace Communication Management Course 17: Diploma in Meeting Management Course 18: Negotiation Skills Certificate Course 19: Payroll Administrator Training Course 20: Public Speaking Diploma Course 21: CSR - Corporate Social Responsibility Course 22: Cross-Cultural Awareness Training Course 23: Communicate and Work With People From Other Culture Course 24: Diploma in Operations Management Course 25: Change Management Course 26: Time Management Course 27: Smart Goal Setting Course 28: Critical Thinking in The Workplace Course 29: Confidence Building & Assertiveness Course 30: Compliance Risk and Management Embarking on Level 7 Advanced Diploma in Strategic People Management is more than just taking an online course; it's an investment in your future. By completing this Level 7 Advanced Diploma in Strategic People Management bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't settle for average. Invest in yourself and your future with the Strategic People Management bundle. Unleash your leadership potential, empower your team, and watch your career soar. Enrol now! Learning Outcomes of Level 7 Advanced Diploma in Strategic People Management Craft effective communication strategies for different situations. Build and lead high-performing, collaborative teams. Motivate and inspire individuals to achieve their full potential. Navigate change effectively and minimize resistance. Provide constructive feedback that drives development. Develop and implement successful performance management plans. Why buy this Level 7 Advanced Diploma in Strategic People Management? Free CPD Accredited Certificate upon completion of Level 7 Advanced Diploma in Strategic People Management Get a free student ID card with Level 7 Advanced Diploma in Strategic People Management Lifetime access to the Level 7 Advanced Diploma in Strategic People Management course materials Get instant access to this Level 7 Advanced Diploma in Strategic People Management course Learn Level 7 Advanced Diploma in Strategic People Management from anywhere in the world 24/7 tutor support with the Level 7 Advanced Diploma in Strategic People Management course. Level 7 Advanced Diploma in Strategic People Management is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Level 7 Advanced Diploma in Strategic People Management Training! Level 7 Advanced Diploma in Strategic People Management premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 7 Advanced Diploma in Strategic People Management is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 7 Advanced Diploma in Strategic People Management course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Level 7 Advanced Diploma in Strategic People Management exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 420 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Advanced Diploma in Strategic People Management course is ideal for: Students seeking mastery in Level 7 Advanced Diploma in Strategic People Management Professionals seeking to enhance Level 7 Advanced Diploma in Strategic People Management skills Individuals looking for a Level 7 Advanced Diploma in Strategic People Management-related career. Anyone passionate about Level 7 Advanced Diploma in Strategic People Management Requirements This Level 7 Advanced Diploma in Strategic People Management doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 Advanced Diploma in Strategic People Management bundle will allow you to kickstart or take your career in the related sector to the next stage. HR Manager Team Leader People Operations Specialist Leadership Coach Consultant Certificates Award in Organisation & People Management at QLS Level 2 Hard copy certificate - Included CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate - £29

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.