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4280 Operations courses in Prestatyn delivered Online

Manual Handling Training

4.7(47)

By Academy for Health and Fitness

Manual handling is a type of job that necessitates the use of mechanical aids to support the process and enable the safe and effective handling of heavy goods. The manual handling course is designed to provide students with the theoretical abilities, techniques, and knowledge required to perform manual handling tasks precisely and flawlessly. In addition, it addresses important issues such as best practice recommendations, UK safety legislation, and mechanical aids. This Diploma in Manual Handling at QLS Level 5 course is Endorsed by The Quality Licence Scheme Accredited by CPDQS (with 150 CPD points) You will study which work duties fall under the category of Manual Handling and which professions need heavy lifting or the transfer of large products. You will also be introduced to advanced manual handling techniques, which will equip you with the knowledge to maintain safe handling habits and apply mechanical aids to ease the process. Learning Outcomes Manual Handling Course: Learn about the risks associated with manual handling. Ascertain that they are aware of all manual handling laws and regulations. Learn more about manual handling tasks. If there are any injuries from manual handling, take note of them. Understand the role of manual handling risk assessments. Understand the many methods by which risks can be reduced and controlled. Discover the various methods and lifts that they will need to execute. Explore the most effective ways for securely handling manual handling loads. Why Prefer This Manual Handling at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Get instant access to this Manual Handling course. Manual Handling is entirely online, interactive lesson with voiceover audio Lifetime access to the Manual Handling course materials Manual Handling comes with 24/7 tutor support You will learn about the types of jobs that need heavy lifting or the transportation of large objects, as well as the types of jobs that require manual handling. You will also be taught to advanced techniques, which will teach you how to maintain safe handling practises and use mechanical aids to assist with manual handling. *** Course Curriculum *** Here is the curriculum breakdown of the Training course: Module 01: Introduction to Manual Handling Module 02: Manual Handling Injuries, Prevention and Reporting Accidents Module 03: Manual Handling Risk Assessments and Legislation Module 04: Reducing, Controlling Risks and Safe Practices Module 05: Test Your Knowledge Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Introduction to Manual Handling at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This manual handling course is particularly effective for- Stores Operative Picker and Packer Labeller Occupational Therapist Warehouse Labourer Class 1, 2 HGV Driver Requirements You will not need any prior background or expertise to enrol in this course. Career path You can explore popular and in-demand careers associated with this manual handling course after completing it. Some job fields you can look into are: Sorting Line Operative Production Operative Manufacturing and Assembly Operatives Yard Operative HGV Driver Logistics Operative Certificates Certificate Accredited by CPD Digital certificate - £10 Diploma in Introduction to Manual Handling at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Introduction to Manual Handling at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPD Upon finishing the Manual Handling course, you need to order to receive aCertificate Accredited by CPD that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Manual Handling Training
Delivered Online On Demand3 weeks
£12

Bank Teller Essentials: Providing Top-Notch Banking Services

4.5(3)

By Studyhub UK

Delve into the heart of the banking industry with the 'Bank Teller Essentials: Providing Top-Notch Banking Services' course. This comprehensive programme demystifies the vital roles and responsibilities of a bank teller, from account management to tackling fraud. Bolster your knowledge in currency handling, UK legal rights, and ethical issues. The modules lay a robust foundation, arming learners with competencies that go beyond the cashier's counter to ensure excellent customer service. Learning Outcomes Understand the fundamental roles and responsibilities of a bank teller. Acquire knowledge in efficient cash sorting and counterfeit detection. Learn about the array of banking services and UK legal frameworks. Develop proficiency in mathematical calculations specific to banking. Familiarise with ethical considerations in the banking profession. Why buy this Bank Teller Essentials: Providing Top-Notch Banking Services? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Bank Teller Essentials: Providing Top-Notch Banking Services there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Bank Teller Essentials: Providing Top-Notch Banking Services course for? Aspiring individuals keen on joining the banking sector. Current bank tellers aiming to refine their skills. Bank staff members looking to broaden their service understanding. Financial students seeking real-world applications. Entrepreneurs aiming to better navigate bank processes. Prerequisites This Bank Teller Essentials: Providing Top-Notch Banking Services does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Bank Teller Essentials: Providing Top-Notch Banking Services was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Bank Teller: £18,000 - £24,000 Annually Bank Manager: £30,000 - £60,000 Annually Financial Advisor: £30,000 - £80,000 Annually Customer Service Representative in Banking: £19,000 - £25,000 Annually Fraud Investigator: £25,000 - £50,000 Annually ATM Maintenance Technician: £20,000 - £35,000 Annually Course Curriculum Module 01: Introduction to a Bank Teller Introduction to a Bank Teller 00:09:00 Module 02: Skills and Abilities of a Bank Teller Skills and Abilities of a Bank Teller 00:10:00 Module 03: Types of Bank Accounts and Opening Them Types of Bank Accounts and Opening Them 00:16:00 Module 04: Mathematics Calculation for Bank Tellers Mathematics Calculation for Bank Tellers 00:12:00 Module 05: Bookkeeping Guideline and Payment Methods Bookkeeping Guideline and Payment Methods 00:17:00 Module 06: Cash Sorting in an Efficient Way Cash Sorting in an Efficient Way 00:08:00 Module 07: How to Identify Counterfeit How to Identify Counterfeit 00:08:00 Module 08: Function and Benefits of Currency Recyclers Function and Benefits of Currency Recyclers 00:10:00 Module 09: Dealing with Frauds Dealing with Frauds 00:15:00 Module 10: Safety Precautions for ATM (Automated Teller Machine) Safety Precautions for ATM (Automated Teller Machine) 00:16:00 Module 11: Customer Services a Bank Teller Can Offer Customer Services a Bank Teller Can Offer 00:14:00 Module 12: Rights and Obligations According to the UK Law Rights and Obligations According to the UK Law 00:07:00 Module 13: Ethical Issues for a Bank Teller Ethical Issues for a Bank Teller 00:07:00

Bank Teller Essentials: Providing Top-Notch Banking Services
Delivered Online On Demand2 hours 29 minutes
£10.99

The Infinite Banking Concept Privatise Finance

By IOMH - Institute of Mental Health

Overview of HR System Selection Essentials Take full control of your financial future with a strategy that puts you in charge. The Infinite Banking Concept Privatise Finance by using specially designed whole life insurance policies that pay dividends. Instead of relying on banks, you can build your own private banking system. This helps you keep more of your money and grow your wealth over time. In the UK, the financial services industry makes over £165 billion a year, yet this powerful method is often ignored. Traditional savings accounts give you less than 1% interest, but The Infinite Banking Concept Privatise Finance offers a better way to manage your money. This course teaches you how to set up your own banking system using The Infinite Banking Concept Privatise Finance. You’ll learn how to use your money for different needs while it keeps growing in the background. This gives you more control, more flexibility, and more security for the future. The goal is to help you build a system that supports your lifestyle and helps your money work harder for you. Many people have already used this method to create long-term wealth for their families. Now, it’s your turn. With the right knowledge and tools, you can break free from the limits of traditional banking. Start building your own financial system today with The Infinite Banking Concept Privatise Finance. By the end of this The Infinite Banking Concept Privatise Finance course, you will be able to: Understand the key ideas behind The Infinite Banking Concept Privatise Finance. Build a strong base for your personal wealth journey. Use private banking tools in your daily money management. Make smarter financial choices using banking strategies. Learn advanced ways to use your money more effectively. Spot possible risks and know how to handle them safely. Who is this course for? People who want more control over their money and are ready to become their own banker using The Infinite Banking Concept Privatise Finance. Business owners who want better ways to manage and grow their money. Financial experts who want to learn more about using life insurance to grow wealth. Anyone unhappy with traditional banks and looking for a personal banking system. Process of Evaluation After studying the The Infinite Banking Concept Privatise Finance Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the The Infinite Banking Concept Privatise Finance Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this The Infinite Banking Concept Privatise Finance course. Career Path After completing the The Infinite Banking Concept Privatise Finance course, you could work in roles such as: Financial Advisor (Infinite Banking Specialist) – £35K to £65K/year Wealth Management Consultant – £45K to £80K/year Life Insurance Broker – £30K to £70K/year Estate Planning Specialist – £40K to £75K/year Private Banking Relationship Manager – £50K to £90K/year Course Curriculum Module 1: Introduction to the Infinite Banking Concept 00:16:00 Module 2: Building a Strong Foundation 00:20:00 Module 3: The Infinite Banking Concept Explained 00:18:00 Module 4: Applying the Infinite Banking Concept 00:17:00 Module 5: Advanced Strategies and Optimisations 00:21:00 Module 6: Mitigating Risks and Best Practices 00:19:00

The Infinite Banking Concept Privatise Finance
Delivered Online On Demand1 hour 51 minutes
£11.99

Warehouse Forklift Safety Training

By Compliance Central

GRAB LATEST SKILL WHEELS at the BEST OFFER of the TIME! Forklift training is the primary training that can give you the skills you need to become a warehouse worker. With forklift training, you'll learn the fresh information and abilities needed to excel as a packaging store operator and driver. In the past, you might not have been able to find time for forklift training, but this need no longer be the case. With the help of this program, you may pick up cutting-edge information and skills fast and effortlessly while studying material that has been sourced from experts in the field. Learning Outcomes: Safe operating procedures of forklift operators Practice safety procedures and avoid accidents Learn the major parts of a forklift Explain the reasons why forklifts are different Drive a forklift safely Use the mast and forks Operate safely in the workplace Inspect a forklift Refuel and recharge safely So, stand out in the job market by completing the Warehouse Forklift Safety Training course. Get an accredited certificate and add it to your resume to impress your employers. You will know everything you need to learn in this course to boost your career as a trained forklift driver or packaging store operator. Course Curriculum: ***Warehouse Forklift Safety Training*** Warehouse Forklift Safety Training Module 01 - What makes forklifts different. Module 02 - Driving a forklift safely. Module 03 - Using the mast and forks. Module 04 - Operating safely in the workplace. Module 05 - Inspecting a forklift. Module 06 - Refueling and recharging safely Assessment: When the Warehouse Forklift Safety Training course is completed, an online assessment test will be automatically invoked to ensure that knowledge has been retained. This will be instantly reviewed and marked, providing you with an immediate pass or fail. However, there is no limit to the number of times you can take the test, and multiple retakes are included in the original one-fee for the course if required. Certification: You can instantly download your certificate right after finishing the Warehouse Forklift Safety Training course. The hard copy of the certification will also be sent right to your doorstep via post (if claimed by the learner). All of our courses are continually reviewed to ensure their quality, and that provide appropriate current training for your chosen subject. As such, although certificates do not expire, it is recommended that they are reviewed or renewed on an annual basis. Who is this course for? If you wish to learn more about using a forklift. If you intend to work as a forklift driver in the future. If you're interested in studying more about the many jobs in the construction sector. If you wish to launch your own forklift company. Requirements This Warehouse Forklift Safety Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path You can explore popular and in-demand careers associated with this course after completing it. Some job fields you can look into are: Warehouse Operative Warehouse Manager Warehouse Supervisor Forklift Operative Forklift Driver Warehouse Manager Forklift Trainer Health and Safety Officer Logistics Supervisor Warehouse Operative Material Handler Warehouse Team Leader Warehouse Shift Manager Certificates Certificate of completion Digital certificate - Included

Warehouse Forklift Safety Training
Delivered Online On Demand1 hour
£12

Learn Linux in 5 Days

By IOMH - Institute of Mental Health

Overview of Learn Linux in 5 Days The Learn Linux in 5 Days Course is designed to help you understand and use Linux, one of the most powerful operating systems used around the world. Today, Linux runs over 96% of the top one million web servers. Many companies in the UK are now choosing Linux and other open-source tools to save money and make their systems more secure. This course takes you from installing Linux to learning important commands that help you get things done faster and smarter. In the Learn Linux in 5 Days Course, you’ll learn step by step, starting with simple tasks like moving around files and folders. As you go through the lessons, you’ll move on to useful skills like handling running processes, setting up scheduled tasks, and managing system updates. Whether you're learning on a virtual machine at home or setting up a real server at work, this course gives you clear, hands-on training to build your confidence. There is a growing need for people who know how to work with Linux. In fact, UK tech jobs asking for Linux skills are growing 21% every year. The Learn Linux in 5 Days Course helps you stay ahead by teaching you how to work with file permissions, customise the shell, and manage software packages. With this course, Linux becomes simple, useful, and something you can learn in just a few days. By completing this Learn Linux in 5 Days, you will be able to: Move around the Linux file system and manage files with ease Use important command-line tools the right way Set file permissions and control who can access what Customise your shell environment and create your shortcuts Install and manage software on different Linux systems Set up scheduled tasks and manage running programs smoothly Who Should Take the Learn Linux in 5 Days Course IT workers who want to improve their system management skills and understand Linux better Total beginners who want to learn how Linux works and start using the command line in just 5 days Students studying cybersecurity, cloud computing, or web development who need Linux for their future careers Windows users curious about trying Linux using a virtual machine before making a full switch DevOps learners who want to build strong Linux skills for handling servers and automation Process of Evaluation After studying the Learn Linux in 5 Days Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Learn Linux in 5 Days Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Learn Linux in 5 Days course. Career Path This Learn Linux in 5 Days Course will lead you to many different career opportunities. Here are a few prospects: Linux System Administrator – £35K to £65K per year DevOps Engineer – £45K to £85K per year Network Security Specialist – £40K to £70K per year Cloud Infrastructure Engineer – £50K to £80K per year Web Server Administrator – £32K to £60K per year Course Curriculum Unit 01: Overview Course Overview 00:03:00 Unit 02: Day 1 Background and Introduction 00:07:00 Linux Distributions 00:05:00 Installing VirtualBox on Windows 00:03:00 Installing VirtualBox on Mac 00:03:00 Installing Linux Using an Image for VirtualBox 00:05:00 VirtualBox Troubleshooting Tips 00:02:00 When to Install Linux from Scratch 00:15:00 Installing CentOS from Scratch / CentOS Manual Installation Process 00:23:00 Getting Connected 00:11:00 Connect Directly 00:02:00 Unit 03: Day 2 The Linux Directory Structure 00:10:00 The Shell 00:08:00 Basic Linux Commands 00:05:00 Teach Yourself to Fish 00:06:00 Working with Directories 00:09:00 Listing Files and Understanding LS Output 00:12:00 Unit 04: Day 3 File and Directory Permissions Explained - Part One 00:11:00 File and Directory Permissions Explained - Part Two 00:09:00 View Files and the Nano Editor 00:05:00 Editing Files in Vi 00:10:00 Editing Files with Emacs 00:06:00 Finding Files and Directories 00:07:00 Graphical Editors 00:04:00 Unit 05: Day 4 Deleting, Copying, Moving, and Renaming Files 00:11:00 Wildcards - Part One 00:05:00 Wildcards - Part Two 00:07:00 Input, Output, and Redirection 00:08:00 Comparing Files 00:04:00 Searching in Files and Using Pipes 00:10:00 Transferring and Copying Files over the Network 00:07:00 Customizing the Shell Prompt 00:05:00 Shell Aliases 00:04:00 Unit 06: Day 5 Environment Variables 00:08:00 Processes and Job Control 00:12:00 Scheduling Repeated Jobs with Cron 00:06:00 Switching Users and Running Commands as Others 00:08:00 Shell History and Tab Completion 00:13:00 Installing Software on RPM Based Linux Distros: RedHat, CentOS, AlmaLinux, Rocky 00:21:00 Installing Software on Debian Based Linux Distros: Debian, Ubuntu, Kali Linux 00:12:00 Conclusion - Congratulations and Thank You! 00:01:00 Unit 07: Addendum - Connecting to a Linux Virtual Machine over the Network Connecting to a Linux Virtual Machine over the Network 00:11:00 Unit 08: Bonus Bonus - Installing NGINX, MySQL, PHP, and WordPress on Ubuntu 00:09:00 Unit 09: Resources Resources 00:15:00

Learn Linux in 5 Days
Delivered Online On Demand5 hours 58 minutes
£10.99

LOLER Training (QLS)

By Imperial Academy

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

LOLER Training (QLS)
Delivered Online On Demand
£12

Oracle Database 12c - Administration Workshop

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse AdministratorDatabase AdministratorsDatabase DesignersSupport EngineerTechnical Administrator Overview Monitor the DatabaseManage Database PerformanceImplement Database AuditingConfigure the Database Instance Such That Resources Are Appropriately Allocated Among Sessions and TasksSchedule Jobs to Run Inside or Outside of the DatabaseConfigure Oracle Net ServicesConfigure your Database For Backup and Recovery OperationsDescribe Oracle Database ArchitectureManage the Oracle Database InstanceManage Oracle Database Storage structuresCreate and Administer User Accounts The Oracle Database 12c: Administration Workshop will teach you about the Oracle Database architecture. You will discover how to effectively manage an Oracle Database instance, configure the Oracle Network Environment and perform database maintenance. The Oracle Database 12c: Administration Workshop will teach you about the Oracle Database architecture. You will discover how to effectively manage an Oracle Database instance, configure the Oracle Network Environment and perform database maintenance.

Oracle Database 12c - Administration Workshop
Delivered OnlineFlexible Dates
Price on Enquiry

Oracle Database 12c - Admin, Install and Upgrade Accelerated

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Database DesignersSupport EngineerTechnical AdministratorDatabase AdministratorsData Warehouse Administrator Overview Use Oracle Restart to manage components.Upgrade database to Oracle Database 12c.Install Oracle Grid Infrastructure for a Standalone Server.Create a container database.Create an Oracle DatabaseInstall Oracle Database 12c software.Monitor the Database.Manage Database Performance.Implement Database Auditing.Configure the Database Instance Such That Resources Are Appropriately Allocated Among Sessions and Tasks.Schedule Jobs to Run Inside or Outside of the Database.Configure Oracle Net Services.Configure your Database For Backup and Recovery Operations.Describe Oracle Database Architecture.Manage the Oracle Database Instance.Manage Oracle Database Storage structures. This course will will teach you about the Oracle Database architecture and you will discover how to effectively manage an Oracle Database instance. You will also be provided key information on how to install and administer Oracle Database 12c. This course will will teach you about the Oracle Database architecture and you will discover how to effectively manage an Oracle Database instance. You will also be provided key information on how to install and administer Oracle Database 12c.

Oracle Database 12c - Admin, Install and Upgrade Accelerated
Delivered OnlineFlexible Dates
Price on Enquiry

Banking ALM & regulatory impact on the Balance Sheet

5.0(5)

By Finex Learning

Overview This 2 day course focuses on best practice bank ALM in today’s environment of a multiplicity of regulatory constraints on the balance sheet Who the course is for Asset Liability Committee (ALCO) members Treasury Risk Finance and internal audit capital management Funding management Liquidity buffer investment team Derivative structurers and salespeople; IT software providers Regulators Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Banking ALM & regulatory impact on the Balance Sheet
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

WB396 IBM Managing Decisions in IBM Operational Decision Manager V8.7.1

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is designed for business analysts. Overview After completing this course, you should be able to:Describe the benefits of implementing an Operational Decision Manager solution, and the collaboration that is required between the business and development teamsIdentify the main user roles that are involved in designing and developing an Operational Decision Manager solution, and the tasks that are associated with each roleExplain modeling concepts and the UML notation that is relevant to modeling for business rules and eventsDefine and implement object models for business rulesSet up the rule authoring environment in Designer by working with decision services and synchronizing across development and business environmentsCustomize the vocabulary that is used in rulesDiscover and analyze business rules for implementationUse the Operational Decision Manager rule editors to author business rules and decision tablesRun tests and simulations in the Decision Center Enterprise console to validate decision logic and rule changesExplain governance issues and work with Operational Decision Manager features that support decision governance This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. Course Outline Course introduction Introducing IBM Operational Decision Manager V8.7.1 Exercise: Operational Decision Manager in action Modeling for business rules Exercise: Building the model on paper Exercise: Implementing the model Understanding decision services Exercise: Setting up a decision service Working with the BOM Exercise: Working with the BOM Introducing Decision Center Exercise: Exploring the Decision Center Business console Exercise: Exploring the Decision Center Enterprise console Introducing rule authoring Exercise: Understanding the case study Discovering and analyzing rules Exercise: Discovering rules Exercise: Analyzing rules Working with conditions in rules Exercise: Working with conditions in rules Working with definitions in rules Exercise: Working with definitions in rules Writing complete rules Exercise: Writing complete rules Authoring decision tables and trees Exercise: Authoring decision tables and trees Exercise: Authoring rules: Putting it all together Running tests and simulations in the Enterprise console Exercise: Running tests and simulations in the Enterprise console Introducing decision governance Exercise: Working with the decision governance framework Course summary

WB396 IBM Managing Decisions in IBM Operational Decision Manager V8.7.1
Delivered OnlineFlexible Dates
Price on Enquiry

Educators matching "Operations"

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Wrexham Foyer

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.