4301 Operations courses in Doncaster delivered Online

Level 1 Award in Facilities Management Explore the fundamental principles, strategies, and key services that drive effective facility management. Discover the intricacies of managing facilities for service organizations and the critical aspect of risk management in this dynamic field of study. Learning Outcomes: Explain the fundamentals of Facilities Management concepts. Develop effective Facility Management strategies and plans. Identify key services within Facilities Management practices. Differentiate functions in Facility Management for various contexts. Apply risk management principles to Facilities Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Award in Facilities Management Course Syllabus Facilities Management Basics: Gain a comprehensive understanding of facilities management, its significance, and its role in modern organizations. Facilities Management Strategies: Learn effective strategies for optimizing facility operations, enhancing cost-efficiency, and ensuring seamless functionality. Facilities Management Services: Explore the essential services encompassed by facilities management, including maintenance, security, and sustainability. Functions in Facilities Management: Dive into the various functions involved in facilities management, from space planning to technology integration. Facilities Management for Service Organizations: Understand how facilities management principles apply specifically to service-oriented organizations, ensuring smooth service delivery. Risk Management: Acquire skills in identifying and mitigating risks associated with facilities management to maintain a safe and compliant environment.

Imagine achieving your financial dreams with the help of investment banking. Whether you're an ambitious professional or an aspiring entrepreneur, let the world of investment banking propel you towards your goals. Join us on this transformative journey and unlock a world of opportunities. Enrol today! Learning Outcomes: Understand the fundamentals of investment banking. Identify the structure and functions of investment banking. Apply various valuation methods in investment banking. Analyse leveraged buyout (LBO) transactions. Evaluate the process of initial public offerings (IPOs). Examine mergers and acquisitions in investment banking. Why would you choose Compliance Central: Lifetime access to Investment Banking course materials Full tutor support is available from Monday to Friday with the Investment Banking course Learn Investment Banking skills at your own pace from the comfort of your home Gain a complete understanding of Investment Banking course Accessible, informative Investment Banking learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Investment Banking bundle Study Investment Banking in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Investment Banking Course Improve your chance of gaining in demand skills and better earning potential by completing the Investment Banking Curriculum Breakdown of the Investment Banking Course Module 01: Introduction to Investment Banking Module 02: Structure and Side of Investment Banking Module 03: Valuation Methods in Investment Banking Module 04: Leveraged Buyout (LBO) Module 05: Initial Public Offering (IPO) Module 06: Merger and Acquisition Module 07: Ethics in Investment Banking CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Finance professionals, graduates, and students Entrepreneurs and business owners Professionals seeking career transition Individuals interested in investment banking operations Those aiming to raise capital through investment banking Students pursuing finance or related degrees Individuals looking to enhance their knowledge of investment banking Those intrigued by the ethical aspects of investment banking Requirements To enrol in this Investment Banking course, all you need is a basic understanding of the English Language and an internet connection. Career path The Investment Banking course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Investment Banking. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Duration 3 Days 18 CPD hours This course is intended for Individuals involved in IT development, IT operations or IT service management; Those whose role is touched by DevOps and continuous delivery, such as the following IT roles: DevOps engineers, Product owners Integration specialists, Operations managers, Incident & change managers, System administrators, Network administrators, Business managers, Automation architects, Enterprise architects, Testers Overview Know the emergence of DevOps Know the core concepts and principles of DevOps Know what DevOps means for you as professional and for your organization Know the essence of a DevOps culture Understand the key elements of a DevOps culture Know the important aspects when creating a DevOps culture Know the Operational models of DevOps Understand the need for autonomous teams Understand the impact of DevOps on Architecture with respect to deployment Understand governance within DevOps teams Understand Agile, Scrum and Kanban and how these practices relate to one another Understand how ITSM processes relate to practices in a DevOps culture Understand how lean is used to optimise processes Know how to provide a Value Stream Map for a given process Understand the way to harvest new and innovative ideas Know the impact of automation on Software Delivery processes Understand the benefits and core principles of Continuous Delivery Describe the key cloud principles for DevOps organisations Know the relevance of monitoring and logging DevOps This course is designed to provide the core education necessary to build your DevOps vocabulary and to understand its principles and practices. With the help of key DevOps concepts and terminology, real-life case studies, examples and interactive group discussions and extensive exercises in each module you will acquire a fundamental understanding of DevOps. Introduction Let?s Get to Know Each Other Overview Course Objectives Mapping of the Competence Model with the Course Modules Course Agenda Type of Activities Exam Course Book Technical Glossary Group Activity Module Summary DevOps Introduction Module Objectives Module Topics Emergence of DevOps Core Concepts of DevOps DevOps Agile Skills Association (DASA) Module Summary Module End Questions Culture Module Objectives Module Topics Essence of a DevOps Culture Key Elements of DevOps Implementation of a DevOps Culture Module Summary Module End Questions Organization Module Objectives Module Topics Organizational Model Autonomous Teams Architecting for DevOps Governance Module Summary Module End Questions Processes Module Objectives Module Topics Process Basics DevOps in Relation to ITSM Agile and Scrum 12 Principles of the Agile Manifesto Optimizing Processes Using Lean Business Value Optimization and Business Analysis Using Story Mapping Module Summary Module End Questions Automation Module Objectives 6A Automation Concepts Automation for Delivery of Software Continuous Delivery Core Concepts Continuous Delivery Automation Concepts Continuous Delivery Automation Focus Topics 6B Data Center Automation Emergence of Cloud Technology and Principles Cloud Services Concepts in a DevOps Organization Automated Provisioning Concepts Platform Product Characteristics and Application Maturity Module Summary Module End Questions Measure and Improvement Module Objectives Module Topics Importance of Measurement Choosing the Right Metrics Monitoring and Logging Module Summary Module End Questions

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Sales Overview: Delivery Driver Online Course Are you ready to embark on a fulfilling career as a delivery driver? Welcome to our comprehensive 'Delivery Driver Online Course' designed to equip you with the essential skills, knowledge, and strategies to excel in the dynamic world of delivery driving. Whether you're delivering food, packages, or goods, this course is your passport to success on the road.   Module 1: Introduction to Delivery Driver In this introductory module, you'll gain insights into the role of a delivery driver, its significance in various industries, and the opportunities it offers. Understand the responsibilities, expectations, and potential career paths available to delivery drivers. Module 2: Challenges and Strategies for Delivery Drivers Navigate through the unique challenges faced by delivery drivers, from time management to navigating through traffic. Learn effective strategies to overcome obstacles, optimize routes, and ensure timely deliveries, even in the most demanding situations. Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety is paramount in delivery driving. Explore safety protocols, defensive driving techniques, and hazard awareness to minimize risks and protect yourself, your cargo, and others on the road. From inclement weather to handling emergencies, you'll be prepared for any scenario. Module 4: Customer Service Skills for Delivery Drivers Delivering more than just packages, this module hones your customer service skills to delight customers with every delivery. From professionalism to handling customer inquiries and complaints, learn how to leave a positive and lasting impression. Module 5: Tools and Technologies for Efficient Delivery Driving Discover the latest tools, technologies, and apps that streamline delivery operations and enhance efficiency. From GPS navigation systems to route optimization software, leverage cutting-edge solutions to maximize productivity and minimize downtime. Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethics and integrity are the cornerstones of successful delivery driving. Explore ethical dilemmas, privacy concerns, and legal considerations that impact delivery drivers. Uphold ethical standards and navigate through challenging situations with integrity and professionalism. Module 7: Recap and Future Development as a Delivery Driver In this concluding module, reflect on your journey as a delivery driver and identify areas for growth and development. Set goals, explore opportunities for advancement, and chart your course for continued success in the dynamic field of delivery driving.   Why Choose Our Delivery Driver Online Course? Flexible Learning: Access modules anytime, anywhere, and at your own pace. Expert Guidance: Learn from industry professionals and subject matter experts. Interactive Content: Engaging multimedia content, quizzes, and practical exercises enhance learning retention. Career Advancement: Gain a competitive edge and unlock opportunities for career advancement in the delivery industry.   Don't miss this opportunity to elevate your delivery driving skills and embark on a rewarding career journey. Enroll in our 'Delivery Driver Online Course' today and drive your success on the road ahead! Course Curriculum Module 1: Introduction to Delivery Driver Introduction to Delivery Driver 00:00 Module 2: Challenges and Strategies for Delivery Drivers Challenges and Strategies for Delivery Drivers 00:00 Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety Considerations and Best Practices for Delivery Drivers 00:00 Module 4: Customer Service Skills for Delivery Drivers Customer Service Skills for Delivery Drivers 00:00 Module 5: Tools and Technologies for Efficient Delivery Driving Tools and Technologies for Efficient Delivery Driving 00:00 Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethical Considerations and Challenges for Delivery Drivers 00:00 Module 7: Recap and Future Development as a Delivery Driver Recap and Future Development as a Delivery Driver 00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Financial crime is a silent predator, costing UK businesses an estimated £190 billion a year. One wrong transaction could expose your organisation to hefty fines, reputational damage, and even legal repercussions. Our AML, KYC & Tax Accounting bundle addresses this critical issue, offering specialised training designed to combat financial crimes and ensure accurate tax reporting. This unique course bundle combines essential financial crime prevention training with core accounting and financial analysis skills. You'll gain a deep understanding of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, allowing you to identify suspicious activity and mitigate financial risks. The included tax accounting course ensures you can handle tax affairs with confidence. Furthermore, you'll learn about fraud management, corporate finance, financial statement analysis, and data protection regulations (GDPR). This AML, KYC & Tax Accounting Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Anti-Money Laundering (AML) Course 02: Know Your Customer (KYC) Course 03: Tax Accounting Course Course 03: Fraud Management Course 04: Corporate Finance: Working Capital Management Course 05: Accountancy Course 06: Financial Analysis Course 07: GDPR Course 08: Criminal Law Course 09: Financial Statements Fraud Detection Course 10: Fraud Awareness and Prevention Training Course 11: Compliance and Risk Management For those looking to make a significant impact in the finance, legal, or compliance sectors, this course bundle offers the skills and knowledge necessary to excel. Start on this journey to enhance your professional credentials and play a crucial role in maintaining the integrity of the financial system. Enrol now! Learning Outcomes of this Course: Master the principles of AML and KYC to prevent financial crimes. Apply tax accounting practices for accurate financial reporting. Recognise and manage fraud within financial and corporate environments. Understand GDPR implications for data handling in financial transactions. Analyse financial statements to detect and prevent fraud. Implement effective compliance and risk management strategies. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of AML, KYC & Tax Accounting Get a free student ID card with AML, KYC & Tax Accounting Training program (£10 postal charge will be applicable for international delivery) The AML, KYC & Tax Accounting is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the AML, KYC & Tax Accounting course materials The AML, KYC & Tax Accounting comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Anti-Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Tax Accounting Course Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: Value Added Tax Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Compliance officers Financial analysts Accountants Legal professionals Risk managers Career starters Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. AML Analyst - £30,000 to £50,000 KYC Specialist - £25,000 to £45,000 Tax Accountant - £35,000 to £60,000 Compliance Manager - £40,000 to £70,000 Financial Fraud Investigator - £30,000 to £55,000 Risk Management Officer - £35,000 to £65,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Imagine a thief slipping through your defenses, undetected, draining your company's finances. Financial crime, like money laundering and fraud, is a silent killer costing UK businesses a staggering £190 billion annually. This isn't a risk you can afford to ignore. But fear not! Our AML, KYC and Fraud Management Bundle is your shield and sword against financial threats. This action-packed bundle equips you with the knowledge and skills to build a fortress around your organisation's finances. You'll master the art of AML and KYC procedures, ensuring you identify suspicious activity and verify clients effectively. Understand the fraud management techniques, learning to detect and prevent even the most sophisticated schemes. But that's not all! You'll also gain expertise in financial analysis to uncover hidden risks and GDPR compliance to keep your data secure. Courses Are Included in this AML, KYC and Fraud Management Bundle: Course 01: Anti Money Laundering (AML) Course 02: Know Your Customer (KYC) Course 03: Fraud Management Course 04: Financial Analysis Course 05: Accounting Course 06: Tax Accounting Course 07: GDPR Course 08: Criminal Law Course 09: Financial Statements Fraud Detection Course 10: Fraud Awareness and Prevention Training Course 11: Compliance and Risk Management Navigating through the complexities of AML, KYC and Fraud Management is essential for safeguarding financial institutions and maintaining the integrity of the financial system. By completing this course, you'll not only enhance your compliance skills but also open doors to career advancement in the financial sector. So, enrol now! Learning Outcomes of this Bundle: Understand the foundations and implications of money laundering. Navigate the Proceeds of Crime Act 2002 and AML regulations. Fulfil the responsibilities of a Money Laundering Reporting Officer. Implement a risk-based approach to AML and conduct customer due diligence. Identify and report suspicious conduct and transactions effectively. Develop and promote AML awareness and training within organisations. Why Prefer this Course? Get a Free CPD Accredited upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Take a step toward a brighter future! Curriculum Breakdown Course 01: Anti-Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Fraud Management Module 01: Becoming a Fraud Investigator Module 02: Managing Risk and Identifying Fraud Module 03: The Principles of Fraud Prevention Module 04: Detecting Fraud and Finding Evidence Module 05: Fraud Investigation and Response Module 06: UK Laws and Legislation Regarding Fraud =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Compliance officers Financial analysts Banking professionals Legal advisors Risk managers Career starters Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. AML Compliance Officer - £35,000 to £60,000 KYC Analyst - £30,000 to £45,000 Financial Crime Analyst - £25,000 to £40,000 Compliance Manager - £40,000 to £70,000 Risk Manager - £50,000 to £80,000 Legal Advisor (Financial Regulations) - £40,000 to £65,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included You can order CPDQS Accredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. Please note that International students have to pay an additional £10 as a shipment fee.

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Lean Six Sigma Yellow Belt Certification Program: In-House Training This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. Participants will learn basic tools and techniques of Lean Six Sigma and those who pass a thirty-question exam (70% or above) will become a Certified Lean Six Sigma Yellow Belt. This course is delivered through four 3-hour online sessions. What you Will Learn You'll learn how to: Establish the structure that supports and sustains Lean Six Sigma Quality Identify and calculate key Lean Six Sigma Measurements (Sigma, DPMO, and Yield) Select successful, high-impact projects that match strategic objectives Document, measure, and improve key processes using the DMAIC (Define, Measure, Analyze, Improve, and Control) Methodology Utilize data-based thinking to make key business decisions Introduction to the Fundamentals and Vision of Lean Six Sigma Lean Six Sigma's focus on the customer, on quality, and on results The costs of poor quality Critical factors to consider when deploying Lean Six Sigma Lean Six Sigma as a process improvement methodology Lean Six Sigma metrics Why do it - ROI and payback for Lean Six Sigma Business Process Management Critical Lean Six Sigma roles and responsibilities Main aspects of managing the organizational change Project selection Metrics of Lean Six Sigma and the DMAIC Model How to strategically align business metrics and projects within an organization How to identify and measure quality characteristics which are critical to customers What does the customer (internal or external) really want from our products and services? Establishing appropriate teams and setting those teams up to be successful What defines a good measurement system? How are we doing (learning the secret to measuring the right things, right)? How to improve output measures by understanding and measuring the process Where are there defects (how to properly select and scope high-impact projects)? Where is the process broken (the Lean Six Sigma version of root cause analysis)? How to determine the process efficiency, or value add, of a process The appropriate use of quality tools Understanding the concept of variation and how to reduce knee-jerk reactions How to achieve breakthrough results for any key measure How can we ensure the identified improvements will be sustainable (the basics of process control)?