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The aim of this course is to provide learners with a comprehensive understanding of employee performance and its management in the healthcare industry. By the end of this course, learners will be able to identify key performance challenges, monitor and evaluate employee performance, apply goal theory and SMART goals, conduct performance appraisals and reviews, benchmark organizational performance, understand codes of practice, handle disciplinary issues, and promote workplace diversity, leading to improved employee performance and organizational success. After the successful completion of the course, you will be able to learn about the following, The Concept of Employee Performance. Performance Monitoring and Evaluation. The Concept of Performance Management. The Concept of Goal Theory and SMART Goals. Key Performance Challenges Faced in Healthcare Industry. Key Performance Indicators in Health and Social Care. Probation period Types of Performance Review Systems. Performance Appraisal. Benchmarking Codes of Practice. Disciplinary The Concept of Diversity.   This course aims to provide learners with a comprehensive understanding of employee performance management in the healthcare industry. By the end of this course, learners will be able to understand the concept of employee performance and its impact on organizational success. Learn about performance monitoring and evaluation, performance management, and performance appraisal methods. Identify key performance challenges and indicators in health and social care and learn how to measure them. Understand the importance of diversity, codes of practice, and disciplinary issues in managing employee performance effectively. The aim of this course is to provide learners with a comprehensive understanding of employee performance and its management in the healthcare industry. By the end of this course, learners will be able to identify key performance challenges, monitor and evaluate employee performance, apply goal theory and SMART goals, conduct performance appraisals and reviews, benchmark organizational performance, understand codes of practice, handle disciplinary issues, and promote workplace diversity, leading to improved employee performance and organizational success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Performance Monitoring and Evaluation - N Self-paced pre-recorded learning content on this topic. Performance Monitoring and Evaluation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Performance Manager Evaluation Specialist Performance Analyst Quality Assurance Coordinator Monitoring and Evaluation Officer Program Manager Project Manager Operations Analyst Data Analyst Research Analyst Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for ANZ will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. She is now EA and EO to the CPO. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. We understand the challenge. Professional development for assistants is often undervalued, and securing budget or approval for external training can be difficult. That’s why we’ve created a ready-to-use business case template to help you justify attendance at this event and highlight the value it brings to both you and your organisation. If you need support or costings confirmed for single or group attendance, please reach out to our support team at: support@elite-forums.com You can download and edit the template below: This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Please note: All facilatators, panelists, and speakers are all PAID with applicable contracts in place. We value our speakers and want the best to ensure our attendees get the best development. Media outlets/organisations will not be permitted to attend this event.

Level 5 QLS Diploma | Free QLS Endorsed Certificate | 11 FREE CPD Courses & PDF Certificates | Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 5 Diploma | QLS Endorsed+CPD QS Accredited - Dual Certification | 24/7 Tutor Support | All-Inclusive Cost

Each year, the construction industry is responsible for a significant number of accidents, fatalities, and injuries. Therefore, every employee needs to be aware of a few fundamentals when it comes to health and safety at work. These include being aware of the types of hazards present in their specific work environment, knowing how to prevent accidents and injuries, and knowing what to do if an accident or injury occurs. And to cover all of these, we have this Construction Safety bundle course for you. Construction Safety includes internal measures within an organisation and rules and regulations imposed upon them by a regulatory body. Our Construction Safety bundle deals with both aspects comprising 11 courses. You will get a basic understanding of Construction Safety and management, Ladder Safety, and Noise and hearing protection. Moreover, you will get LOLER, RIDDOR, COSHH and Asbestos Surveyor training. Finally, the Construction Safety bundle also covers PUWER training and first aid courses. This Construction Safety Bundle Consists of the following Premium courses: Course 1: Construction Safety Course 2: Construction Site Management Level 4 Course 3: PUWER Course 4: LOLER Training Course 5: Ladder Safety Course 6: Noise and Hearing Protection Training Course 7: HAVS (Hand-Arm Vibration Syndrome) Training Course Course 8: Asbestos Surveyor Training Course 9: COSHH Training and Safety - Level 2 Course 10: RIDDOR Training Course 11: First Aid Trainer Course Learning outcome Upon completion of this Construction Safety bundle, you will be able to - Perform risk assessment for evaluating hazards in your workplace Learn how to evacuate the workplace in the event of fire incidents Examine the lifting equipment thoroughly and ensure that these equipments are free from risk and fit for use Identify the ways of Noise and Hearing Protection Ensure the functional safety of the work equipment by following the guidelines provided in PUWER Master the process of maintaining the work equipment Doesn't matter which occupation you are in; this Construction Safety bundle will help you to maintain a safe and healthy workplace environment. Enrol now! The Construction Safety bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Construction Safety expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Course 1: Construction Safety Managing Health and Safety Risk Assessment and Common Risks Health and Safety Guidelines and Legislations Reporting Accidents at Work General Site Issues Working at Height Excavation Work and Confined spaces Work Equipment Manual and Mechanical Handling Chemical and Biological Health Hazards and Control Electrical Hazards and Control Fire Hazards and Control Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Construction Safety bundle. Requirements This Construction Safety course has been designed to be fully compatible with tablets and smartphones. Career path This Construction Safety course will lead you to many career opportunities; here are a few prospects. Health and Safety Advisor Construction Safety Advisor Process and Construction Safety Manager Lifting Operations & Lifting Equipment Project Engineer Compliance Inspector - LOLER Asbestos Surveyor Certificates Certificate of completion Digital certificate - Included

Let’s face it—clean kitchens don’t happen by accident. This course is your go-to guide for mastering the not-so-glamorous but absolutely essential areas of dishwashing, waste management, and kitchen cleaning. Whether you're aiming to maintain spotless standards or just tired of kitchen chaos, this course walks you through the best techniques, systems, and smart routines to get the job done with precision and confidence (and a little less eye-rolling). No lectures, no rubber gloves—just straight-to-the-point digital learning designed to sharpen your knowledge. From keeping bacteria at bay to understanding how to manage waste efficiently without turning your kitchen into a composting science project, everything here is geared to help you run a cleaner, safer kitchen. It’s about knowing what works, what doesn’t, and why your bin liner deserves more respect than it usually gets. Welcome to the course that treats hygiene like it matters—because it really does. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Dishwashing, Waste Management & Kitchen Cleaning Module 01 : Dishwashing Basics and Hygiene Module 02 : Manual Dishwashing Techniques Module 03 : Automatic Dishwasher Types and Operations Module 04 : Dishwashing Detergents, Chemicals, and Safety Module 05 : Dishwasher Maintenance Module 06 : Sustainable Dishwashing and Waste Management Module 07 : Cleaning the Kitchen Learning Outcomes: Discover impeccable dishwashing techniques for a germ-free kitchen. Demonstrate proficiency in manual dishwashing methods and hygiene. Differentiate and operate various types of automatic dishwashers effectively. Understand dishwashing detergents, chemicals, and their safe usage. Implement routine maintenance to prolong the lifespan of dishwashing equipment. Cultivate sustainable practices for eco-friendly dishwashing and waste management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Kitchen Staff looking to enhance their cleaning skills. Homeowners seeking professional-grade kitchen maintenance knowledge. Eco-conscious individuals keen on sustainable waste management. Catering Students aiming for comprehensive kitchen sanitation training. Small Business Owners wanting to maintain a pristine kitchen environment. Culinary Enthusiasts desiring a clean and hygienic cooking space. Housekeeping Staff eager to master kitchen cleaning techniques. Environmentalists focused on reducing waste in food service settings. Career path Kitchen Assistant Catering Staff Housekeeper in Food Service Cleaning Services Operative Environmental Services Technician Sustainability Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.