4585 Operations courses in Barrow-in-Furness delivered Online

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Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Duration 4 Days 24 CPD hours This course is intended for This course is appropriate for developers and administrators who intend to use HBase. Overview Skills learned on the course include:The use cases and usage occasions for HBase, Hadoop, and RDBMSUsing the HBase shell to directly manipulate HBase tablesDesigning optimal HBase schemas for efficient data storage and recoveryHow to connect to HBase using the Java API, configure the HBase cluster, and administer an HBase clusterBest practices for identifying and resolving performance bottlenecks Cloudera University?s four-day training course for Apache HBase enables participants to store and access massive quantities of multi-structured data and perform hundreds of thousands of operations per second. Introduction to Hadoop & HBase What Is Big Data? Introducing Hadoop Hadoop Components What Is HBase? Why Use HBase? Strengths of HBase HBase in Production Weaknesses of HBase HBase Tables HBase Concepts HBase Table Fundamentals Thinking About Table Design The HBase Shell Creating Tables with the HBase Shell Working with Tables Working with Table Data HBase Architecture Fundamentals HBase Regions HBase Cluster Architecture HBase and HDFS Data Locality HBase Schema Design General Design Considerations Application-Centric Design Designing HBase Row Keys Other HBase Table Features Basic Data Access with the HBase API Options to Access HBase Data Creating and Deleting HBase Tables Retrieving Data with Get Retrieving Data with Scan Inserting and Updating Data Deleting Data More Advanced HBase API Features Filtering Scans Best Practices HBase Coprocessors HBase on the Cluster How HBase Uses HDFS Compactions and Splits HBase Reads & Writes How HBase Writes Data How HBase Reads Data Block Caches for Reading HBase Performance Tuning Column Family Considerations Schema Design Considerations Configuring for Caching Dealing with Time Series and Sequential Data Pre-Splitting Regions HBase Administration and Cluster Management HBase Daemons ZooKeeper Considerations HBase High Availability Using the HBase Balancer Fixing Tables with hbck HBase Security HBase Replication & Backup HBase Replication HBase Backup MapReduce and HBase Clusters Using Hive & Impala with HBase Using Hive and Impala with HBase Appendix A: Accessing Data with Python and Thrift Thrift Usage Working with Tables Getting and Putting Data Scanning Data Deleting Data Counters Filters Appendix B: OpenTSDB

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This program is designed to equip you the essential skills and knowledge needed to thrive in the dynamic world of Aviation management. Here you will learn about airport operations, airline management, aviation safety, regulatory compliance and more. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn about the essential aspects of airport ground handling Understand the dangerous goods and regulations related to airport Know about airport planning and development Recognise aviation law and insurance Get acquainted with airfares and airline management Learn about airline route planning, airport layout, safety, disaster management and international air laws Understand EL airport markings and signs notes Gain a comprehensive understanding of first aid and emergency handling Learn about the ramp rules and airline security Understand customer relationship management Aviation Management Training Course Overview This aviation management training online course is specially designed for those who are interested in gaining core competence to drive a successful career in the related domain. This self-paced online course will also provide you with a comprehensive understanding of airport planning and development. This aviation management training online course will also gather essential information about aviation law and insurance. You will also learn about airfares, airline management, first aid and emergency handling with this popular online course. By the end of the course, you will learn about airline route planning, airport layout, safety, disaster management and international air laws. After finishing this popular online course, you will also obtain the skills and understanding required to kickstart your career as a professional airport ground handling operator. Who should take this course? This aviation management training online course is helpful for anyone willing to gain a comprehensive understanding of airport ground management, airport security, disaster management, airline laws and more, to kickstart their career as a proficient airport ground handling operator. Entry Requirements There are no academic entry requirements for this Aviation Management Training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Aviation Management Training Course Online Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1 Dangerous Goods and Regulations Module 2 Airport Planning and Development Module 3 Aviation Law and insurance Module 4 Air Fares and Airline Management Module 5 Airline Route Planning/ Financial Planning, Marketing, Airport layout, Safety, Disaster Management, International Air Laws Module 6 First Aid and Emergency Handling Module 7 Airport Ground Handling Module 8 Cabin Crew- First Aid, Security, Inflight Safety and Emergency Handling Module 9 Ramp Rules and Handling Module 10 Aviation Security- Airport and Airline security Module 11 Appropriate Body Language Module 12 Corporate Grooming Module 13 Interview Skills Module 14 Customer Relationship Management Module 15 Airport/ Currency Codes Module 16 EL Presentation Airside Lightings Module 17 EL Airport Markings and Signs Notes Module 18 EL Terrorism Video Airport Ground Handling -Part 1 Airport Ground Handling -Part 2 Airport Ground Handling Part- 3 Airside- Taxiway, Apron and Runway Markings copy Part -1 Airside- Taxiway, Apron and Runway Markings copy Part -2 Supplementary Resources Supplementary Resources - Aviation Management Training Assessment Assessment - Aviation Management Training Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Course Overview The Hospitality Management Level 5 course offers a comprehensive insight into the dynamic and fast-paced world of hospitality. Designed to build a strong foundation in management practices, service excellence, and operational efficiency, the course equips learners with the knowledge and leadership skills required for success in the industry. Covering critical areas such as front office operations, food and beverage management, customer satisfaction, and marketing in travel and tourism, it ensures a well-rounded understanding of hospitality business functions. The curriculum also embraces modern developments such as e-hospitality and the use of technology in operations. Upon completion, learners will have developed key competencies in managing service quality, human resources, and financial aspects of hospitality enterprises. This qualification is ideal for those seeking career progression or wishing to enter this vibrant sector, offering valuable insights into creating memorable guest experiences and efficient business practices within hotels, resorts, and related hospitality organisations. Course Description The Hospitality Management Level 5 course delves deeper into the essential principles, operational challenges, and strategic approaches within the hospitality sector. Learners will explore the structure and evolution of the hotel industry, the importance of efficient recruitment and training processes, and the management of core areas including front office, housekeeping, food and beverage, and security operations. In addition, the programme highlights the significance of customer satisfaction, quality service delivery, marketing strategies, and financial management within hospitality environments. Contemporary topics such as e-hospitality and technology adoption are also integrated to reflect current industry trends. Throughout the course, participants will gain valuable knowledge, analytical capabilities, and management techniques that are crucial for sustaining high service standards and fostering business growth. The course structure is designed to cater to a wide range of learners, providing the flexibility to support both career advancement and entry into this dynamic field. Course Modules Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology (See full curriculum) Who is this course for? Individuals seeking to start a career in hospitality management. Professionals aiming to enhance their expertise in hospitality leadership and operations. Beginners with an interest in the hospitality and tourism industries. Entrepreneurs planning to launch or manage hospitality ventures. Employees wishing to transition into supervisory or management roles within hospitality. Career Path Hotel Manager Front Office Manager Food and Beverage Manager Guest Relations Manager Hospitality Operations Manager Housekeeping Manager Resort Manager Travel and Tourism Consultant Event Coordinator within Hospitality Industry Hospitality and Tourism Marketing Executive

The Facilities Management and Maintenance Mini Bundle brings together the must-haves of smooth workplace management. You’ll get content in Logistics and Transportation, Supply Chain Management, Operations Management, GDPR, and HR—designed to help you keep teams running, goods moving, and data on the right side of legal. It’s ideal for those quietly holding things together behind the scenes. Whether you’re supervising an office move, managing stock, or handling HR emails at 9:01am on a Monday, this bundle gives you the know-how to keep things ticking. The Facilities Management and Maintenance Mini Bundle is for people who make things happen—often with no one noticing. Learning Outcomes: Manage transport and supply processes across different settings. Understand the basics of workplace operations and systems. Learn supply chain flow from order to delivery. Apply GDPR rules in administrative and digital settings. Handle workplace HR tasks and key policy areas. Support facility efficiency with structured planning methods. Who is this Course For: Facilities assistants managing logistics and internal resources. Admin staff working across HR and operations teams. Procurement or supply support workers needing extra clarity. Workplace managers organising stock, teams, or space. Office coordinators managing staff records and purchases. Staff handling GDPR-sensitive admin in workplace settings. Team leaders juggling resources, forms, and schedules. Anyone keeping office chaos (mostly) under control. Career Path: Facilities Administrator – £27,000/year HR Support Officer – £26,500/year Operations Team Assistant – £28,000/year GDPR/Data Admin Support – £25,000/year Supply Chain Coordinator – £29,000/year Workplace Logistics Assistant – £26,500/year

The Facilities Management in the Workplace Mini Bundle is a tidy solution for those managing the moving parts of a busy operation. With training in Logistics and Transportation, Supply Chain Management, Operations Management, Purchasing and Procurement, and Quantity Surveying, it delivers core knowledge for running things behind the scenes—efficiently, and without spreadsheets attacking you in your sleep. Whether you’re already in a support role or eyeing a future one, this bundle helps you grasp how things flow, get bought, stored, moved, and monitored. The Facilities Management in the Workplace Mini Bundle won’t turn you into a wizard overnight, but it will help you get through Monday with fewer surprises. Learning Outcomes: Understand logistics processes in business and workplace settings. Learn how supply chains operate from order to delivery. Apply operational thinking to improve organisational efficiency. Recognise basic principles in purchasing and procurement roles. Understand how quantity surveying fits into project control. Improve awareness of coordination within operational functions. Who is this Course For: Staff working in operations and logistics departments. Professionals overseeing supply or procurement chains. Admins supporting facility or workplace operations. Purchasing teams looking to improve internal processes. Quantity surveying assistants in need of foundational theory. Workplace coordinators juggling resources and delivery planning. New hires in warehouse, facility, or logistics settings. Anyone who’s ever muttered “where did it all go?” Career Path: Facilities Coordinator – £28,000/year Logistics Administrator – £27,500/year Procurement Assistant – £26,500/year Supply Chain Analyst (Junior) – £29,000/year Quantity Surveyor Assistant – £30,000/year Operations Assistant – £26,000/year

This video course will help you learn all the basic and advanced concepts of Microsoft Excel 2019. You'll start with Excel basics and slowly move to the advanced concepts in Excel. Each section is accompanied by an exercise at the end to practice what you have learned.

Register on the Google Docs Masterclass today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Google Docs Masterclass is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Google Docs Masterclass Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Google Docs Masterclass, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Google Docs Masterclass Introduction 00:03:00 video-0-google-account-drive-and-docs-c 00:03:00 video-1-creating-and-saving-c 00:04:00 Video-2-Tour-Of-User-Interface-C 00:05:00 Video-3-Ad-Ons-And-Dummy-Text-C 00:02:00 video-4-basic-text-formatting-c 00:05:00 Video-5-Using-Styles-in-Google-Docs-C 00:08:00 Video-6-Table-Of-Contents-C 00:03:00 video-7-the-paint-format-tool-c 00:02:00 Video-8-Header-Footer-And-Footnotes-C 00:04:00 Video-9-Word-Document-And-Spell-Check-C 00:05:00 Video-10-Page-Setup-C 00:02:00 video-11-adding-more-fonts-c 00:02:00 video-12-inserting-images-into-google-document-c 00:05:00 Video-13-Basic-Image-Operations-C.mp4 00:01:00 video-14-free-preview-creating-and-formatting-tables-c 00:04:00 Video-15-Free-Preview-Addind-Resolving-And-Assigning-Comments-C 00:03:00 video-16-making-and-handling-suggestions-c 00:02:00 video-17-sharing-documents-uc-new-c 00:05:00 video-18-receiving-a-shared-document-c 00:05:00 video-19-deleting-and-restoring-a-document-c 00:03:00 video-20-using-the-explore-features-c 00:02:00 Video-21-Google-Drawings-In-Google-Documents-C 00:05:00 video-22-email-options-google-document-c 00:02:00 video-23-restoring-a-previous-version-of-your-document-c 00:04:00 Video-24-Instantly Translate-A-Document-In-Any-Language-C 00:02:00 Video-25-Keyboard-Shortcuts-C 00:01:00 video-26-creating-your-own-shortcuts-c 00:01:00 Video-27-Voice-Typing-C 00:01:00 video-28-using-templates-c 00:01:00 video-29-printing-c 00:02:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.