3575 Operations courses in Whitburn delivered On Demand

Level 5 Diploma in Hospitality and Tourism Management Level 5 Hospitality Management course is a comprehensive online course that will provide you with a complete understanding of the Hospitality management sector and your key roles within it. This position of a hospitality manager requires a service-minded professional attitude. Enrol in our Level 5 Hospitality Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your professional development. Our Level 5 Hospitality Management course will help you arm yourself with the qualities you need to work towards your dream job in hospitality management. This Level 5 Diploma in Travel & Tourism is designed for anyone who wants to turn a lifelong passion for travel into a rewarding career. Through this Level 5 Diploma in Travel & Tourism course you will learn every aspect of the modern travel and tourism industry, Airlines, Airports and International Aviation, Tour Operations Management, the significance of successful distribution in tourism, human resource management in tourism, managing the countryside for tourism, information and communication technologies for tourism and much more. There has never been a better time to start or advance a career in the Level 5 Diploma in Hospitality and Tourism Management industry, so enrol in this Level 5 Diploma in Hospitality and Tourism Management today and become a part of this interesting industry. Why Choose This Level 5 Diploma in Hospitality and Tourism Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Main Course: Course 01: Level 5 Hospitality Management Course 02: Level 5 Travel & Tourism Management ***Other Benefits of Level 5 Diploma in Hospitality and Tourism Management Course *** Free 2 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 5 Diploma in Hospitality and Tourism Management Course] Level 5 Diploma in Hospitality and Tourism Management Course Curriculum Of Level 5 Hospitality Management Module 01: An Overview of the Hospitality Industry Module 02: Travel and Tourism Module 03: Forces Affecting Growth and Change in the Hospitality Industry Module 04: Understanding Marketing Management in Hospitality & Tourism Module 05: Understanding the Management of Food and Beverage Operations Module 06: Understanding Accounting in Hospitality Module 07: Restaurant Operations Module 08: Balance Sheet and the P&L Statement Module 09: Budgets Course Curriculum Of Level 5 Diploma in Travel & Tourism Module 01: An Overview of Travel & Tourism Module 02: The Accommodation Sector: Managing for Quality Module 03: Airlines, Airports and International Aviation Module 04: Tour Operations Management Module 05: Managing Tourism Distribution Module 06: Human Resource Management in Tourism Module 07: Marketing Management for Tourism Module 08: Strategy for Tourism Module 09: Managing Finance for Tourism Module 10: The Law and Tourism Module 11: Managing Urban Tourism Module 12: Managing the Countryside for Tourism: A Governance Perspective Module 13: Site and Visitor Management at Natural Attractions Module 14: Information and Communication Technologies for Tourism Module 15: Destination Marketing and Technology Module 16: Tourism and the Environment Module 17: International Tourism: The Management of Crisis Module 18: Ethics in Tourism Management Assessment Method of Level 5 Diploma in Hospitality and Tourism Management After completing each module of the Level 5 Diploma in Hospitality and Tourism Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 5 Diploma in Hospitality and Tourism Management After completing the MCQ/Assignment assessment for this Level 5 Diploma in Hospitality and Tourism Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 5 Diploma in Hospitality and Tourism Management Our entirely Level 5 Hospitality and Tourism Management programme offers vital teachings and industry insights to both beginners to the sector and current employees. Whether you want to get your first job in hospitality or advance to a higher level of leadership. Requirements Level 5 Diploma in Hospitality and Tourism Management There are no specific requirements for this Level 5 Hospitality and Tourism Management Course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Hospitality and Tourism Management Candidates who finished our Level 5 Diploma in Hospitality and Tourism Management may pursue a wide range of vocations, including: Director of Maintenance Director of Marketing Director of Operations Director of Sales Travel agent Tour guide Holiday representative Accommodation booker Concierge manager Information clerk Tour and travel guide Certificates PDF Certificate Digital certificate - Included

Course Overview IT asset departments are crucial to business strategy, yet they often get overlooked.  The How to Start an IT Asset Department course will teach you everything you need to know to set up an effective IT asset management (ITAM) team, equipping you with the skills and knowledge to manage costs, reduce financial risk, and improve business value. It covers the life cycle of an asset in detail, as well as best practices for implementing an ITAM department.  This course is ideal for IT professionals, procurement managers, operations managers, and anyone who wants to learn how an ITAM team is run. Find out why your business needs ITAM by enrolling today. This best selling How to Start an IT Asset Department has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth How to Start an IT Asset Department is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The How to Start an IT Asset Department is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The How to Start an IT Asset Department is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the How to Start an IT Asset Department, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the How to Start an IT Asset Department will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the How to Start an IT Asset Department to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Business Productivity - Advanced training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.

Overview Effective food and beverage management is one of the key factors behind establishing a successful food business. So, whether you want to start your food business or which to build a career in the food industry, you must learn about food and beverage management. The Food and Beverage Management Training course can be the perfect place to start learning. From the easy-to-follow modules of this course you will be able to identify the responsibilities of a food and beverage manager. Then the course will introduce you to the key operations of this department. Furthermore, you will get the chance to acquire the skills for setting menus and managing sales, customers and staff. By the end of the course, you will attain the ability to manage events successfully. Course Preview Learning Outcomes Familiarise yourself with operations related to food and beverage management Learn about the roles and responsibilities of a food and beverage manager Understand the basic principles of setting a menu Develop the ability to manage the sales, customers and staff Build the competence and confidence to handle events Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Food Safety Management Cost Control Customer Management Staff Management Who Should Take this Food and Beverage Management Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Food and Beverage Management Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Food and Beverage Management Training Certification After completing and passing the Food and Beverage Management Training course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Food and Beverage Management Training course will equip you with effective skills and abilities and help you explore career paths such as  Chef Catering Manager Restaurant Manager Food and Beverage Supervisor Module 01: Introduction to Food and Beverage Service Introduction to Food and Beverage Service 00:20:00 Module 02: Operations in Food and Beverage Management Operations in Food and Beverage Management 00:30:00 Module 03: Menu Setting in Food and Beverage Service Menu Setting in Food and Beverage Service 00:30:00 Module 04: Sales, Customers and Staff Sales, Customers and Staff 00:25:00 Module 05: Event Management Event Management 00:20:00 Module 06: Responsibilities of a Manager Responsibilities of a Manager 00:25:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock your path to success in the dynamic world of Fast-Moving Consumer Goods (FMCG) & Retail Management with our comprehensive 6-course bundle. As the demand for skilled Retail Managers continues to soar, with job openings growing by 7% annually (source: Bureau of Labor Statistics), our expert-led program equips you with the knowledge and skills to thrive in this booming industry. Don't miss this opportunity to accelerate your career - enrol now and take the first step towards becoming a retail management superstar! This Fast-Moving Consumer Goods (FMCG) & Retail Management Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Product Management Course 02: Good Manufacturing Practice (GMP) Course 03: Retail Management Course 04: Quality Assurance (QA) Management Course 05: Purchasing and Procurement Course 06: Supply Chain Management Learning Outcomes: Master Product Management strategies for market success. Ensure compliance with Good Manufacturing Practice (GMP) standards. Lead and excel in Retail Management with confidence. Elevate Quality Assurance (QA) Management expertise. Optimise Purchasing and Procurement operations. Streamline Supply Chain Management for efficiency. Gain a holistic understanding of FMCG & Retail dynamics. Embark on a transformative journey through the Fast-Moving Consumer Goods (FMCG) & Retail Management world with our comprehensive 6-course bundle. Each course is carefully designed to empower you with essential skills and insights to thrive in this thriving industry. Product Management: Unlock the secrets of successful product strategies, from ideation to launch, and steer your brand towards market dominance. Good Manufacturing Practice (GMP): Ensure product quality and safety, complying with industry standards, and bolster consumer trust. Retail Management: Acquire the tools to lead, optimise, and innovate in the dynamic realm of retail, ensuring superior customer experiences. Quality Assurance (QA) Management: Become the guardian of product quality, guaranteeing excellence and compliance at every stage. Purchasing and Procurement: Master procurement strategies to cut costs and enhance the efficiency of your supply chain. Supply Chain Management: Streamline operations, minimise costs, and maximise value throughout your supply chain network. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Product Managers Quality Control Professionals Retail Enthusiasts Procurement Specialists Requirements You will not need any prior background or expertise. Career path Product Manager: £35,000 - £75,000 Quality Assurance Manager: £30,000 - £65,000 Retail Manager: £25,000 - £60,000 Procurement Specialist: £30,000 - £65,000 Supply Chain Manager: £35,000 - £80,000 FMCG Industry Professional: Salary varies by role and experience. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock your potential and step into the dynamic world of leisure management with our meticulously designed training program. Whether you're an aspiring professional or a seasoned expert looking to broaden your horizons, our course offers the perfect blend of theoretical knowledge and practical insights to propel your career forward. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Leisure Management Training course, learners will gain a broad understanding of the leisure industry, including travel, tourism, and recreation. They will learn how to plan and provide leisure services, ensuring they meet customer needs and expectations. The course covers marketing strategies to promote leisure activities and services effectively. Students will also learn about health, safety, and welfare standards, ensuring a safe environment for both customers and staff. The curriculum includes human resource management, focusing on recruiting, training, and managing staff within the leisure industry. Leadership skills are developed to prepare learners for managing teams and leading projects. Additionally, the course teaches how to manage and maintain leisure facilities and handle operations in hotels and lodging. Overall, the training equips learners with the skills needed to successfully run and manage various aspects of leisure services. Course Curriculum Module 01: Introduction to Leisure Management Module 02: Travel, Tourism and Leisure Module 03: Planning for Leisure Services Module 04: Marketing of Leisure and Recreation Module 05: Health, Safety and Welfare Module 06: Human Resource Management in Leisure Industry Module 07: Leadership in Leisure Industry Module 08: Managing and Maintaining a Leisure Facility Module 09: Managing Hotel and Lodging Learning Outcomes: Understand core concepts in Introduction to Leisure Management. Explore connections between Travel, Tourism, and Leisure. Develop skills for Planning Leisure Services effectively. Learn strategies for Marketing Leisure and Recreation. Implement Health, Safety, and Welfare protocols. Manage Human Resources in the Leisure Industry. Cultivate Leadership in Leisure Industry settings. Oversee operations of a Leisure Facility. Manage Hotel and Lodging operations efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leisure managers seeking foundational knowledge. Tourism professionals expanding into leisure management. Facility managers enhancing operational skills. HR specialists in the leisure industry. Marketing professionals targeting leisure and recreation. Career path Leisure Centre Manager Tourism Development Officer Hotel Manager Recreation Facility Manager Health and Safety Officer Human Resources Manager in Leisure Industry Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

The Logistics Management and Lean Production Principles course provides a comprehensive understanding of supply chain management, logistics, and lean production techniques. Participants will explore the evolution of the supply chain, aligning it with business strategy, and implementing sustainable supply chain strategies. Additionally, they will learn about lean production principles, including the Toyota Way and the Five Principles of Lean Business. Learning Outcomes: Understand the key concepts and principles of logistics management and supply chain operations. Identify the drivers that influence supply chain performance and develop strategies to align them with business objectives. Implement risk management techniques to mitigate potential disruptions in the supply chain. Evaluate and analyze supply chain data to make informed decisions and optimize efficiency. Apply lean production principles and practices to eliminate waste and improve productivity. Utilize the Toyota Way framework to foster a culture of continuous improvement and innovation. Identify and address complexities in production processes to enhance operational efficiency. Develop an improvement toolkit to implement lean practices and enhance overall organizational performance. Certification After studying the course materials of the Logistics Management and Lean Production Principles you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals working in logistics, supply chain management, or operations. Individuals interested in learning about lean production principles and their application. Business owners and managers seeking to optimize their supply chain and production processes. Anyone looking to enhance their knowledge of logistics management and lean production. Prerequisites This Logistics Management and Lean Production Principles was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Logistics Manager: Oversee the entire supply chain process and optimize logistics operations. Supply Chain Analyst: Analyze data and develop strategies to improve supply chain performance. Lean Production Specialist: Implement lean principles and continuous improvement initiatives. Operations Manager: Manage production processes and optimize efficiency. Procurement Manager: Coordinate procurement activities to ensure a smooth supply chain flow. Course Curriculum Logistics Management and Lean Production Principles Logistics Manager Course Overview 00:05:00 Getting Started 00:05:00 The Evolution of the Supply Chain 00:10:00 The Basic Supply Chain Structure 00:15:00 Supply Chain Drivers 00:10:00 Aligning Your Supply Chain with Business Strategy 00:05:00 Managing Supply Chain Risks 00:05:00 Tracking and Evaluating Supply Chain Data 00:07:00 Troubleshooting Supply Chain Problems 00:05:00 Sharing Supply Chain Activities 00:05:00 Sustainable Supply Chain Strategies 00:05:00 Applying Lean Techniques to the Supply Chain 00:05:00 The Future of Supply Chain Management 00:05:00 Lean Production Module One - Getting Started 00:15:00 Module Two - Understanding Lean 00:08:00 Module Three - Liker's Toyota Way 00:08:00 Module Four - The TPS House 00:08:00 Module Five - The Five Principles of Lean Business 00:08:00 Module Six - The First Improvement Concept (Value) 00:41:00 Module Seven - The Second Improvement Concept (Waste) 00:07:00 Module Eight - The Third Improvement Concept (Variation) 00:14:00 Module Nine - The Fourth Improvement Concept (Complexity) 00:07:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 00:11:00 Module Eleven - The Improvement Toolkit 00:09:00 Module Twelve - Wrapping Up 00:10:00