7814 Opera courses in Linlithgow delivered Online

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's bustling world, the Traffic Marshal (Banksman) Course holds paramount importance, addressing the critical need for proficient traffic management and safety. With escalating urbanization and construction projects across the UK, mastering the skills of a Traffic Marshal (Banksman) has become indispensable. This course equips individuals with the expertise to effectively direct vehicular traffic on construction sites, ensuring the smooth flow of operations and minimizing the risk of accidents. The demand for qualified Traffic Marshals (Banksman) is consistently high, with ample job opportunities available throughout the UK. Entry-level salaries typically range from £20,000 to £25,000 per annum, offering a lucrative career path. Moreover, undertaking this course not only enhances employability but also fosters a safer work environment, reducing the likelihood of workplace incidents. The advantages of obtaining certification as a Traffic Marshal (Banksman) are multifaceted, encompassing improved job prospects, competitive wages, and the satisfaction of contributing to enhanced safety standards within the construction industry. As traffic congestion and safety concerns persist, mastering the role of a Traffic Marshal (Banksman) remains a valuable asset in today's modern world. Key Features This Traffic Marshal (Banksman) - Level 3 Advanced Diploma Course Includes: This Traffic Marshal (Banksman) Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum Traffic Marshal (Banksman) - Level 3 Advanced Diploma Course Module 01: Overview of Traffic Marshal Module 02: Traffic Administration Module 03: Provisional Traffic Coordination Module 04: Traffic Hazard Evaluation Module 05: Vehicle Signalling Techniques Module 06: Vehicles in Reverse Module 07: Safety and Well-being in Traffic Operations Learning Outcomes After completing this Traffic Marshal (Banksman) Course, you will be able to: Understand Traffic Marshal principles for effective on-site coordination and safety. Demonstrate proficiency in administering traffic flow within specified operational parameters. Execute provisional traffic coordination strategies in accordance with industry standards. Evaluate potential traffic hazards and implement preventive measures for enhanced safety. Master vehicle signalling techniques to communicate effectively in traffic management scenarios. Apply safe practices when handling vehicles in reverse during operational activities. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This Traffic Marshal (Banksman)course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Traffic Marshal (Banksman). Moreover, this course is ideal for: Individuals aspiring to enhance traffic management skills for various industries. Construction workers and site personnel requiring traffic marshal competencies. Logistics and transportation staff seeking improved traffic coordination capabilities. Security personnel responsible for maintaining safe traffic operations within designated areas. Anyone interested in acquiring expertise in safety and well-being during traffic activities. Requirements There are no requirements needed to enrol into this Traffic Marshal (Banksman)course. We welcome individuals from all backgrounds and levels of experience to enrol into this Traffic Marshal (Banksman) course. Career path After finishing this Traffic Marshal (Banksman) course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Traffic Marshal (Banksman)are: Traffic Marshal - £20K to £25K/year. Traffic Coordinator - £25K to £30K/year. Traffic Supervisor - £30K to £35K/year. Traffic Management Planner - £35K to £40K/year. Traffic Operations Manager - £40K to £45K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: CompTIA or the Computing Technology Industry Association is a non-profit organisation that provides professional certificates for the IT industry. A license from CompTIA will increase your opportunity for career build-up. The CompTIA Certification - Complete Video Course course is the best choice for you if you want to obtain a professional degree in It. The course is taught in several sections and sub-sections. The CompTIA A+ 900 Certification series shows you the current knowledge and skills needed by today's IT professionals including configuring BIOS, motherboard, RAM types, PC installation, networking, etc. Then the CompTIA Network+ Certification provides in-depth information related to networking while the CompTIA Security+ section shows you how to secure your confidential data. Next, CompTIA Healthcare IT deals with the application of IT in the medical industry to provide excellent service to the patients while the CompTIA Linux+ course gives you a complete guide for the Linux Operating system. Finally, the CompTIA Advanced Security Practitioner (CASP) course will help you to know about the enterprise security architecture, security technology and resource technology so that you can determine the root of the security problem and solve the issues. CompTIA provides various certifications based on the different sectors of IT. The purpose of the bundled course is to prepare for those exams and at the same time to help you to gain the practical knowledge related to IT Sector. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our CompTIA Certification - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Step into the world of professional mastery where business acumen meets organisational finesse. This comprehensive course seamlessly weaves together the threads of Office Management, Business Administration, and Retail Customer Service, transforming you into a virtuoso of corporate excellence. Unlock the gateway to success as you delve into the intricacies of effective office administration, honing skills that transcend the ordinary and catapult you into the echelons of business leadership. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From mastering conflict resolution to crafting a corporate brand that resonates, each module serves as a stepping stone towards managerial prowess. Dive deep into the art of building robust organisational structures and cultivating a customer-centric ethos. Leadership essentials await, equipping you with the skills to train employees for success, manage operations seamlessly, and ensure financial prowess. Whether you're navigating the intricate dance of retail management or decoding the nuances of the sales process, this course offers a holistic journey through the corridors of business expertise. Join us, and let your career trajectory soar to new heights, armed with the knowledge to shape businesses and leave an indelible mark in the realm of corporate excellence. Course Curriculum Module 01: Introduction to Business Administration Module 02: Administrator Proficiency Skills Module 03: Conflict Management Strategies Module 04: Corporate Brand Development Module 05: Organizational Structure Design Module 06: Ethics and Customer-Centric Teams Module 07: Efficient Operations Management Module 08: Leadership Essentials and Employee Training Module 09: Financial Management and Succession Planning Module 10: Product Marketing Strategies Module 11: Building Successful Teams and Products Module 12: Effective Retail Management Module 13: Sales Process Optimization and Customer Checkout Module 14: Understanding Financial Terms in Business Learning Outcomes: Master conflict resolution techniques vital for effective office management. Design and implement organisational structures to enhance operational efficiency. Develop skills to build and nurture a compelling corporate brand identity. Cultivate ethics within your team, focusing on exceptional customer care. Acquire essential leadership skills for training employees and ensuring success. Gain proficiency in retail management, from product placement to customer checkout. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring office managers seeking comprehensive administrative and leadership skills. Business professionals aiming to enhance their strategic and ethical decision-making abilities. Individuals interested in retail management and customer service excellence. Those seeking knowledge in designing organisational structures and managing operations. Entrepreneurs desiring a holistic understanding of business administration and retail. Career path Office Manager Business Administrator Corporate Brand Manager Retail Manager Operations Specialist Customer Service Team Lead Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

[vc_row][vc_column][vc_column_text] Description The role of the Learning & Development professional is constantly evolving and your organisation and trainees have different and higher expectations of what you will provide for them. The Learning and Development Manager aims to develop effective and responsible change agents to design, develop and operationalise strategic plans within their areas of responsibility and emphasises skills development around Coaching, Human Resource Management and Online Learning Development. This course covers the entire process of delivering training, including assessment, preparation, creating a positive learning environment, facilitating learning, and evaluating learning. It will also provide a comprehensive understanding of establishing and running an effective organisational coaching system, social media and IT in training, contemporary developments in the profession, and becoming a learning and development specialist. This course is specifically targeted at those who currently hold coordination, managerial and supervisory responsibilities in corporate Learning and Development roles; as well as new participants entering this sector. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Learning and Development Manager is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Learning and Development Manager is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Module: 01 Introduction 00:30:00 Monitoring 00:30:00 Coaching 00:30:00 Organizational Learning 00:30:00 Module: 02 Organizational Development Stages 00:30:00 Measuring L & D 00:15:00 Evaluating Training Impact 00:45:00 Blended Learning 00:20:00 Digital Learning 00:30:00 Mock Exam Mock Exam - Learning and Development Manager 00:20:00 Final Exam Final Exam - Learning and Development Manager 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: A staff retreat is important to maintain harmony in an office environment. It usually takes longer than two hours of staff meetings to get the work done. This Staff Retreating Certificate Course will help you change your approach towards your colleagues and help bolster your communication with them. In this course, you will learn about importance of discussing experiences in staff retreats, know the reasons, develop and present staff retreats relevant activities, evaluation questionnaire, checklist, etc. You will be able to garner knowledge which will help you increase productivity, efficiency and sales. Learning Outcomes: Analyse experience with staff retreats Get information for what staff retreats are operated Realise the chief staff retreat undertakings categories Improve as well as present retreat activities Figure out the critical components for success of a staff retreat Formulate a planning Learn how to apply the keys to running checklist for a staff retreat Enhance an assessment questionnaire Identify post-retreat activities that would assert the consistent success of your staff retreats Turn your top three take home ideas into reality for producing successful staff retreats Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Staff Retreating Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Staff Retreating Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Staff Retreats 00:15:00 Types of Undertakings at a Staff Retreat 00:15:00 Designing a Staff Retreat 00:45:00 Running the Retreat 00:30:00 Post-Retreat 00:15:00 Mock Exam Mock Exam- Staff Retreating Certificate Course 00:20:00 Final Exam Final Exam- Staff Retreating Certificate Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description Cryptocurrency is a digital or virtual currency created to operate as a medium of exchange. Cryptocurrency emerged in the digital era with components of mathematical theory and computer science to convert a system to secure communications, information and money online. It is not unknown that cryptocurrencies exploded onto the display with the invention of the Blockchain technology and the first cryptocurrency was Bitcoin created in 2009. The actual aim of this Cryptocurrency Diploma is to shed light on the possibility to make money by investing in cryptocurrencies. Through this course, you will explore every detail about cryptocurrency as well as fund money on cryptocurrency without losing a single penny. Grab the opportunity to educate yourself about cryptocurrency and become financially independent in the coming future. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: This course does not involve any type of assessment. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. [/vc_column_text][/vc_column][/vc_row] Introduction Introduction FREE 00:09:00 Cryptocurrency Basics Understanding How Cryptocurrencies Work 00:15:00 Cryptocurrencies as an Investment 00:08:00 Analyzing the Intrinsic Value of Cryptocurrency 00:06:00 Cryptocurrencies versus other Investments Cryptocurrency versus Stocks 00:05:00 Cryptocurrency versus Real Estate 00:05:00 Cryptocurrency versus Gold 00:04:00 Bitcoin versus Ethereum 00:05:00 Other Cryptocurrencies 00:06:00 The Psychology of Cryptocurrencies A New Technology-'This Time it's Different' 00:07:00 The Cryptocurrency Bubble versus the Great Tulip and Dot Com Bubbles 00:07:00 The Psychology of Cryptocurrency as an Investment 00:06:00 Relative versus Absolute Return on Investment 00:07:00 The Absolute BEST Way to Get Rich: Proven, Tested, Timeless 00:11:00 Conclusion Conclusion 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Why do some businesses thrive, while others die out of neglect? To encourage business growth an organization needs people who can come up with new ideas, sustainable business models, attainable financial projections and targeted business development plans that make a huge impact. In this course, we'll concentrate on the essentials of effective business development. You'll learn how to evaluate market opportunities, communicate business value and risks, and pitch new growth activities. Who is the course for This course is for students who are willing to start a new business as well as for Business owners who are looking for new frameworks that can help them take their business to an advanced level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Graduates with Budget Planning for Business qualify to: Business Analyst Human resource generalist Operations Manager Marketing Specialist Venture into entrepreneurship Creating your own successful businesses from the ground up. Budget Planning for Business Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Budget Planning for Business 00:20:00 Final Exam Final Exam- Budget Planning for Business 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock the potential of your warehouse operations with our comprehensive training programme designed to transform your approach to inventory and logistics. Dive deep into the intricate world of warehousing, where you will master everything from fundamental principles to advanced inventory management techniques. Our training will guide you through the essential functions of a warehouse management system, equipping you to tackle common challenges and leverage cutting-edge technology for superior performance. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Prepare to streamline your processes, enhance safety, and significantly reduce costs. Our course covers the full spectrum of warehouse management, from supply chain concepts and human resource management to the intricacies of inventory control and cost management. With a focus on boosting efficiency and optimising storage solutions, this programme is your gateway to achieving operational excellence. Embrace the future of warehouse management and lead your team to new heights of productivity and success. Course Curriculum Module 01: Fundamentals of Warehouse Management Module 02: Warehousing: Function, Benefits and Types of Warehousing Module 03: Core Functions Of A Warehouse Management System Module 04: Challenges Of Warehouse Management Module 05: Technology In The Warehouse Module 06: Supply Chain Management Concepts Module 07: Managing Warehouse Inventory Module 08: Processes In Warehousing Module 09: Managing Warehouse Inventory Module 10: Organize the Storage of Inventory in a Warehouse Module 11: Inventory Management Techniques Module 12: Inventory Control Flow of Processing Module 13: Logistics and Supply Chain In A Warehouse Module 14: The Role Of Human Resource management In A Warehouse Module 15: Warehouse Safety Module 16: Warehouse Cost Management Module 17: Improve Warehouse Efficiency and Reduce Costs Learning Outcomes Understand the fundamentals of warehouse management and its key functions. Identify different types and benefits of warehousing systems. Analyse core functions of warehouse management systems effectively. Address challenges in warehouse management with strategic solutions. Integrate technology to enhance warehouse operations and efficiency. Implement effective inventory management techniques and processes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals entering the logistics field. Warehouse supervisors seeking advanced knowledge. Supply chain managers enhancing their expertise. Entrepreneurs managing warehouse operations. Inventory coordinators improving inventory processes. Career path Warehouse Manager Inventory Control Specialist Logistics Coordinator Supply Chain Analyst Operations Manager Distribution Centre Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description This Manual Handling will equip you with a precise perception of what Manual Handling is and what it is about Manual Handling that makes it so valuable for both individuals and organisations. Through the course, you will introduce to the terminology of Manual Handling, following with the injuries associated with common Manual Handling tasks initiated in the hospitality industry. This course also highlights Manual Handling Regulations and Legislation in an acceptable way. Next, you will equip yourself with the aspects of Risk Assessments that intends to identify and tackle risks in the workplace. You will enhance your knowledge about how to identify, address and reduce the risks associated with manual handling in the workplace as soon as they arise. You will also explore the correct techniques for lifting, moving and handling large or heavy objects in the workplace. In addition to that, learn useful practice for tackling difficult tasks while reducing the danger associated with it. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Manual Handling Course Introduction to Manual Handling 00:15:00 Manual Handling Operations Regulations 00:20:00 Manual handling at Work 00:15:00 Making an assessment 00:15:00 Lifting, Pushing and Pulling 00:15:00 Risk of Injury 00:15:00 Lifting and Handling Aids 00:15:00 Manual handling Assessment Charts (the MAC tool) 00:20:00 Assessment of Repetitive Tasks (ART) tool 00:15:00 Risk Management 00:20:00 Work at height 01:00:00 Building work 01:00:00 Machinery safety 01:00:00 Plant and equipment maintenance 01:00:00 Workplace transport 01:00:00 Lifting and handling 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00