458 Open courses in London

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Who is this for? Essential Adobe InDesign Training Course. Acquire Adobe InDesign basics from certified instructors. Master layout design, typography, and core design concepts. Opt for in-person or live online sessions. Receive a Certificate of Completion and lifelong email assistance. Lean desktop publishing skills and quality layouts.  Click here for more info: Website Duration: 5 hours Approach: Individualized 1-on-1 training with customized content. Schedule: Flexible sessions, available Monday to Saturday from 9 am to 7 pm. Course Outline: Module 1: Introduction to Adobe InDesign (1 hour) Familiarize with workspace and tools Create new documents with appropriate page size and margins Effectively format text and images Customize the interface for efficient workflow Module 2: Text Formatting and Styles (1 hour) Apply consistent character and paragraph styles Manage text flow using frames Organize lists with bullets and numbering Master special characters for precise typography Module 3: Working with Images (1 hour) Import and position images in documents Adjust image size and alignment within frames Create professional layouts with text wrapping around images Enhance visuals with image frames and effects Module 4: Layout Design (1 hour) Create precise grids and guides for alignment Arrange objects for balanced layouts Streamline work with layers Maintain consistency using master pages and templates Module 5: Printing and Exporting (1 hour) Understand color modes and print principles Export to PDF and other formats for diverse outputs Ensure print readiness through preflighting Efficiently archive and manage InDesign files Through practical exercises, solidify your grasp of each module, enabling you to design visually appealing layouts, craft documents for various purposes, and manage InDesign projects adeptly. Adobe InDesign's potential is vast, and this fundamentals course opens doors for you to explore diverse design projects. Seize this opportunity to unleash your creative prowess with InDesign! Upon completing the Adobe InDesign Fundamentals course, participants will be able to: Master InDesign Tools: Demonstrate proficiency in utilizing InDesign's essential tools, workspace, and interface for effective design workflows. Layout Design Skills: Create visually appealing layouts using grids, guides, and balanced object arrangements, ensuring professional-quality design. Text Formatting Mastery: Apply consistent character and paragraph styles, manage text flow, and enhance typography with special characters. Image Manipulation Expertise: Import, position, and enhance images within frames, integrating them seamlessly into layouts. Printing and Exporting Proficiency: Understand color modes, print principles, and export documents to various formats, ensuring print readiness and diverse output options. Efficient Project Management: Utilize layers, master pages, and templates for streamlined project organization and management in InDesign. Book Recommendations: "InDesign CC Classroom in a Book" by Kelly Kordes Anton and John Cruise: This official Adobe guide provides hands-on lessons and practical techniques for mastering InDesign's core features. "InDesign Type: Professional Typography with Adobe InDesign" by Nigel French: Explore advanced typography techniques, layout principles, and typographic finesse specific to Adobe InDesign. "Real World Adobe InDesign CC" by Olav Martin Kvern, David Blatner, and Bob Bringhurst: A comprehensive guide offering practical insights, tips, and real-world techniques for InDesign users of all levels. "The Adobe InDesign CS6 Book for Digital Photographers" by Scott Kelby: Focused on integrating photography with InDesign, this book provides valuable insights into creating visually stunning layouts with images. "InDesign Secrets" by David Blatner and Anne-Marie Concepción: This book is packed with expert tips, tricks, and techniques that can significantly enhance your efficiency and creativity in InDesign. 1-on-1 InDesign Courses: Personalized Learning: Tailored 1-on-1 courses designed to meet your specific learning needs and goals. Expert Instructors: Learn from industry professionals with extensive experience in animation and design. Flexible Scheduling: Schedule sessions at your convenience, allowing you to balance learning with your busy lifestyle. Comprehensive Curriculum: Dive deep into animation techniques, software mastery, and creative skills through our comprehensive courses. Hands-On Training: Get practical, hands-on experience with real-world animation projects, enhancing your skills effectively. Individual Attention: Benefit from personalized attention and detailed feedback from instructors, ensuring your progress and understanding. Professional Development: Acquire skills relevant to the industry, empowering you for career advancement in animation and related fields. Portfolio Enhancement: Develop a strong portfolio with the guidance of experts, showcasing your newfound skills and creativity. Post-Course Support: Enjoy continued support even after the course completion, ensuring you have resources for ongoing learning and growth. Certification: Receive a certificate upon course completion, validating your expertise and enhancing your professional credentials. Course Highlights: Master Adobe InDesign's key features for layout, text, images, and graphics. Learn design principles and typography techniques for visually appealing documents. Efficiently handle multi-page projects like magazines and brochures. Utilize styles, templates, and libraries for streamlined design and consistency. Explore advanced techniques for interactive PDFs and digital publishing. Earn a Certificate of Completion for your Adobe InDesign proficiency. Flexible learning options: in-person or live online sessions. Lifetime email support for ongoing assistance after the course. Adobe InDesign Learn & Support https://helpx.adobe.com â€º support › indesign Get started with Adobe InDesign. Find tutorials, the user guide, answers to common questions, and help from the community forum.

Actors, improve your skills as a performer by joining us this March for London's best FREE acting evening and become part of the Speak The Speech family. Have a great time in the warmest and most welcoming space to try things out: Refresh an audition monologue from your repertoire Try something new with a speech Read a monologue for the first time Perhaps you just want to see how others approach a text. Or maybe you have a casting coming up… Participants may present a piece to the group, we then help to enhance the piece using the collective experience in the room, led by actor and acting coach Warren Rusher. We usually get through 6 or 7 pieces per month. Help each other to grow… you might have the perfect exercise or insight to help unlock a deeper understanding of character and text. There is no pressure to perform, you can just soak up the atmosphere and be part of the experience. Open to performers of all experience levels. *Bring a copy of any monologue you wish to present/work on. **If you are unable to attend please release your space - numbers are limited. SPEAK THE SPEECH is made possible only by the generosity of Deli Studio's offering the space for FREE at part of the DELI MEETS workshops.

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills

DATE: Monday 15th July TIME: 12:30pm LOCATION: Studio A We will be hosting a meeting to see how many students would be interested in a potential school trip to the Berlin International Film (Berlinale) festival next year, in Spring 2025. Organised by Mark de Valk and Conrad Pollock, this trip will offer you the chance to get to the heart of both the European Film Industry and one of the world's coolest, most vibrant cities. The Berlinale is one of the most prestigious film festivals active today, and you'll be exposed to new releases from around the world, make international connections and get to explore a European capital that's rich in history and culture. Currently we are looking at 5 days and 4 nights overall, with group travel and accommodation together. If you are interested, please join us for this meeting. This trip is open to all CFS students on all courses, and booking will likely take place in Autumn term. Please note, the trip's viability is subject to a minimum number of sign-ups (amount tbc).

If you want to keep up with the latest trends in business and project management, IIL's International Project Management Day is the must-attend event of the year! Approaching its 19th Anniversary, IPM Day gathers thought leaders, industry experts, and business professionals worldwide for a rich and immersive learning experience. You will gain new knowledge, skills, and best practices to navigate complex projects and adapt to change in a dynamic business landscape. Embrace the need for change and adaptability. By embracing new ideas, perspectives, and approaches we open ourselves up to endless possibilities for growth and improvement. Empower yourself and your teams by providing them with the necessary tools, resources, and support to drive meaningful and sustainable transformation. Evolve and harness the power hidden behind the uncertainty of our current world. Together we can build a brighter, more efficient, and sustainable tomorrow. Use code FINDCOURSES to receive $12 off this event! Up to 26 PDUS Keynotes The Key to Project Management Leadership Success: Engaging Your Team Members The Missing Piece in Leadership Styles & Practices AI in Project Management & Business: Panel Discussion Presentations Embracing Hybrid Ways of Working Project Management 4.0, PMO Mindset, and Project Manager Power Skills Maximizing Team Performance: The Intersection of Brain Chemistry and Team Building Becoming the Warrior: Strategies for Achieving Goals Arrows in Your Project Management Quiver Excel Tips & Tricks You Probably Haven't Seen Before Unleashing the Potential of a Distributed Workforce From Risks to Requirements - An Approach to Project Initiation Practical Implications of Artificial Intelligence to the Project Management Community Smart City Lab - Project Perspective Inclusive Leadership: Building Great Companies on Purpose Self-Paced Courses Kanban: A Beginner's Guide to Getting Started Understanding Lean Fundamentals

Career coaching programmes support you in advancing your career aspirations in a practical and realistic manner. By looking at the specificities of your situation and nurturing your inner resources, the coach will empower you to make the right decisions for your career.

A thorough account of the UK and European legal framework and its requirements as regards managing environmental performance. This course will help staff to understand: The framework of UK and European legislation and its enforcement The principal features of the legislation as they apply to your organisation's activity/product/service The benefit of having an Environmental Management System such as ISO 14001 How their own actions and decisions can either expose or protect the organisation in relation to its legal obligations 1 Introduction and objectives 2 Introduction to environmental law and enforcement Sources of law (European and UK) Structure and enforcement Key legislation 3 Integrated Pollution Prevention and Control (IPPC) and Local Air Pollution and Control (LAPC) Pollution and Prevention Control Act 1999 EC Directives on PPC The meaning of BAT Transitional provisions Fit and proper persons Control of emissions to air National Air Quality Strategy 4 Packaging and producer responsibilities Who, what and how The Producer Responsibility Obligations (Packaging Waste) Regulations Obligations and exemptions Registration Recycling and recovery obligations Records Duties of the Environment Agency Offences Developments 5 Waste management National Waste Strategy Waste minimisation (re-use/recycling) Waste definition Disposal and recovery Controlled waste management Hazardous waste management 6 Proposed Legislation and EC Directives EU Commission's waste and resources strategies Implementation of ELV (End of Life Vehicles) Directive WEEE (Waste Electrical and Electronic Equipment) Directive transposition into UK legislation Other producer responsibility initiatives Other proposals from the EU 7 Conclusion Open forum Summary Close

Finance doesn't have to be a puzzle. And if you want to get anywhere with your career, it had better not be! Whatever your role, you have an impact on the financial wellbeing of the organisation you work for, whether you've got specific financial responsibilities or not. This thoroughly practical, fun and enjoyable one-day workshop will help unpuzzle finance for you. It's an ideal opportunity to master the terminology, get to grips with the concepts, learn how 'the finance department' works and understand the part you play. This course will help participants: Appreciate the role and importance of Finance within organisations Be able to recognise and describe some of the common items and jargon used Identify the elements of the Profit & Loss and the Balance Sheet Understand cashflow Make better decisions Manage budgets 1 Introduction Expectations Terminology Key financial principlesAccrualsConsistencyPrudenceGoing concern 2 The three main financial statements Profit & Loss accountIncomeCost of salesGross profitAdministrative expenses ('overheads')Net profit/(loss) for the financial year (the 'bottom line')P&L format Balance SheetTerminologyFixed AssetsCurrent AssetsCurrent LiabilitiesLong-term LiabilitiesCapitalB/S format Cashflow Statement Financial and management information systems 3 Budgets and forecasts Why budget? Types of budget - incremental or zero-based Budgeting for costs - fixed and variable Budgeting for income An eight point plan for budgeting for your department Case study: Small Brother Ltd Problems and solutions 4 Accruals Accruals - what and why? Prepayments 5 Open forum

Date: Tuesday 12th December Time: 4pm Location: Studio A Noted documentarian Craig McCall will be joining us to show his documentary CAMERAMAN: The Life & Work of Jack Cardiff and to discuss the career of the legendary cinematographer, whose work includes some of the most acclaimed British films of the time (The Red Shoes, Black Narcissus, A Matter of Life and Death). Craig is a dedicated film historian, and this event is open to anyone interested in cinematography, film history or British cinema. Craig McCall’s documentary CAMERAMAN: The Life & Work of Jack Cardiff premièred at Cannes and subsequently screened at over fifty film festivals and was sold worldwide. As an Executive Producer he has made other film related docs including Me & Me Dad on film director John Boorman which also premièred at Cannes, Natan on the pioneering French filmmaker Bernard Natan, Behind The Sword In The Stone on the making of ‘Excalibur’ and Leslie Howard: The Man Who Gave A Damn. All his films have been made independently outside the broadcast system.