261 Open courses in Edinburgh

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills

This workshop will explore artist-led practice in Edinburgh and feature an open discussion between Sierra Metro (Edinburgh) and Sett Studios (Edinburgh). Artist and researcher Chris Biddlecombe will also provide an overview of the key findings from the ‘Artist-Led Organisations in Scotland: Survey and Mapping of Activity’ research report which has been undertaken by Scottish Artists Union on behalf of Creative Scotland. About Sierra Metro is a gallery committed to artist-centred practice and our intention is to showcase and support emerging and mid-career visual artists and designers. We aim to engender a climate of flexibility and experimentation for everyone who exhibits with us, and offer broad public access to contemporary art experiences and discussions. Established in 2008 we curated a vibrant cross discipline arts programme until 2012 at Ground Floor North, The Lighthouse, 22 West Harbour Road. After a period of hibernation, we have reopened in our new Leith location on Ferry Road.  Sett Studios is an artist-run studios with dedicated gallery space in Leith, Edinburgh. Run for artists, by artists. Providing an accessible and safe space, with a particular focus on supporting those from socially and financially disadvantaged backgrounds. Working to foster allyship, make art accessible, and uplift marginalised voices. Our artist community includes queer, working class, neurodiverse, disabled and POC artists. Instagram @settstudios If you have any other participation needs, please email us via learning@artistsunion.scot

A thorough account of the UK and European legal framework and its requirements as regards managing environmental performance. This course will help staff to understand: The framework of UK and European legislation and its enforcement The principal features of the legislation as they apply to your organisation's activity/product/service The benefit of having an Environmental Management System such as ISO 14001 How their own actions and decisions can either expose or protect the organisation in relation to its legal obligations 1 Introduction and objectives 2 Introduction to environmental law and enforcement Sources of law (European and UK) Structure and enforcement Key legislation 3 Integrated Pollution Prevention and Control (IPPC) and Local Air Pollution and Control (LAPC) Pollution and Prevention Control Act 1999 EC Directives on PPC The meaning of BAT Transitional provisions Fit and proper persons Control of emissions to air National Air Quality Strategy 4 Packaging and producer responsibilities Who, what and how The Producer Responsibility Obligations (Packaging Waste) Regulations Obligations and exemptions Registration Recycling and recovery obligations Records Duties of the Environment Agency Offences Developments 5 Waste management National Waste Strategy Waste minimisation (re-use/recycling) Waste definition Disposal and recovery Controlled waste management Hazardous waste management 6 Proposed Legislation and EC Directives EU Commission's waste and resources strategies Implementation of ELV (End of Life Vehicles) Directive WEEE (Waste Electrical and Electronic Equipment) Directive transposition into UK legislation Other producer responsibility initiatives Other proposals from the EU 7 Conclusion Open forum Summary Close

Finance doesn't have to be a puzzle. And if you want to get anywhere with your career, it had better not be! Whatever your role, you have an impact on the financial wellbeing of the organisation you work for, whether you've got specific financial responsibilities or not. This thoroughly practical, fun and enjoyable one-day workshop will help unpuzzle finance for you. It's an ideal opportunity to master the terminology, get to grips with the concepts, learn how 'the finance department' works and understand the part you play. This course will help participants: Appreciate the role and importance of Finance within organisations Be able to recognise and describe some of the common items and jargon used Identify the elements of the Profit & Loss and the Balance Sheet Understand cashflow Make better decisions Manage budgets 1 Introduction Expectations Terminology Key financial principlesAccrualsConsistencyPrudenceGoing concern 2 The three main financial statements Profit & Loss accountIncomeCost of salesGross profitAdministrative expenses ('overheads')Net profit/(loss) for the financial year (the 'bottom line')P&L format Balance SheetTerminologyFixed AssetsCurrent AssetsCurrent LiabilitiesLong-term LiabilitiesCapitalB/S format Cashflow Statement Financial and management information systems 3 Budgets and forecasts Why budget? Types of budget - incremental or zero-based Budgeting for costs - fixed and variable Budgeting for income An eight point plan for budgeting for your department Case study: Small Brother Ltd Problems and solutions 4 Accruals Accruals - what and why? Prepayments 5 Open forum

Reliability Centred Maintenance (RCM) is commonly used to help establish safe minimum levels of maintenance, determine changes to operating procedures and help establish maintenance regimes and plans. Successful implementation can result in cost savings, machine uptime and improved risk management. But the devil's in the detail - how can you achieve these benefits and successfully implement RCM in your organisation? This programme will help you do just that. Note: this is a purely indicative outline. The content, duration, objectives and material used can all be adapted to match your specific requirements. To provide a better understanding of RCM, particularly: What, why, how and who? Opportunities and benefits Risks Cost effectiveness Note: this is a purely indicative outline. The content, duration, objectives and material used can all be adapted to match your specific requirements. 1 What is maintenance? Why maintain? Traditional maintenance methods Common current practices and trends 2 What is Reliability Centred Maintenance? Its history Its development Current usage Where can it be cost-effective? 3 How does it work? Basic features Key criteria Maintenance options Key outcomes 4 Making the business case and preparing the strategy Identifying and quantifying current risks Identifying and quantifying current costs Motivating decision-makers Identifying and empowering those who have to deliver the results Educating / gaining buy-in from interested parties 5 Implementation Identify business functions Prioritise functions Verify correct usage Identify failure modes Identify the consequences of failure Understand the failure process Specify the appropriate maintenance action(s) 6 Ongoing requirements Monitoring Recording Analysis Continuous re-evaluation 7 Open discussion Sharing experience and addressing specific issues of interest to participants Course review Close

This course is designed to assist those on site who have responsibility for managing all forms of...

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

Career coaching programmes support you in advancing your career aspirations in a practical and realistic manner. By looking at the specificities of your situation and nurturing your inner resources, the coach will empower you to make the right decisions for your career.

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

The session can happen ONLINE or IN PERSON. If online and you wish to receive the cacao bar via mail, material and shipment costs will be applied, otherwise I will suggest where to purchase your ceremonial cacao.  Cacao is a sacred plant for the indigenous people, who call it 'The Drink of the Gods'. This is also the meaning of the scientific name given to the cacao plant Theobroma Cacao (Theo - God, broma - drink). To give the cacao spirit the opportunity to enter the person who takes it, the traditional way is to do it through a specific ceremony. It has been used for millennia by the indigenous peoples of Central America as an essential element in rituals. The Cacao Spirit was considered one of the most important deities in the Mayan cosmovision. In Mexico, the Aztecs considered it so precious that cocoa beans were regarded as coins. Ceremonial cacao is very different from the cacao found in our supermarkets. It is produced by simply cold milling cocoa beans from indigenous plants, after which the beans are lightly roasted and peeled. In this way, the cacao contains all the elements of the fruit in its entirety, including the cacao butter, which in industrial production is immediately separated. Returning to the ceremony, the intake of cacao is a sacred moment to connect with the Divine through a deep inner journey from the heart. Cacao has the property of encouraging a loving opening of the heart, allowing you to listen to the deepest parts of yourself. it is through the Heart that the connection with Heaven, Heart of Heaven, and with Earth, Heart of Earth, takes place. The heart is the seat of love in all traditional cultures, sometimes it is also the seat of some wounds that one receives in life, that is why Cacao has an effect first of all of releasing and releasing the emotions that bring the pains of life, but later it connects the individual with the true and great Heart, seat of infinite, unlimited Love. Mama Cacao also works on our Ancestors, it has the ability to release and heal the suffering that was theirs. The Cacao Ceremony leads to a very profound experience of healing, especially towards the awareness that each person's life is in any case imbued with Pure Love, from the moment of conception to the moment of the present breath. Love, also in the Mayan tradition, is the engine of all life, it is the source and source of well-being, harmony and balance of the entire Cosmos. Before attending, you will receive a full form to fill and extra info. The only medical contraindications are mixing Ceremonial Cacao with antidepressants, anti-psychotics, suffering from heart conditions, low blood pressure or serious illness.If you are on any anti-depressants, antipsychotics or any medication for mental health please get in touch with me. Ceremonial Cacao can cause serious interactions.Please arrive with an empty stomach - no food for 2/3 hours prior to the ceremony. Some light fruit is fine. Please avoid caffeine, alcohol, dairy, red meat for 24 hours before and after - they do not mix well with Cacao. Keep well hydrated by drinking plenty of water. If you smoke, please try to reduce as much as possible, especially if it is not pure tobacco due to the chemicals as cacao is a strong stimulant & detoxifier.If you want to get the very best out of the ceremony and support your integration, it is recommended to continue this diet for 48-72 hours before and after.  By attending to our classes, workshops, 1 to 1 sessions and retreats you agree to our TERMS AND CONDITIONS Payment  Bookings are non-refundable.  Disclaimer  By booking a class or workshop or retreat or 1-1 session -online or any other venues – with us, you release Giada Gaslini, Invisible Caims and any business partners working with Invisible Caims from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending. We recommend that you consult your GP regarding the suitability of undertaking an exercise programme, if the class you are booking includes it like with yoga or similar, and following all the safety instructions required before beginning to exercise. When participating in an exercise, there is the possibility of sustaining a physical injury. If you engage in this exercise programme, you agree that you do so at your own risk, are voluntarily participating in these activities and assume all risk of injury to yourself. You acknowledge that coaching, shamanic healing and counselling are not to be used as a substitute for psychotherapy, psychoanalysis, mental health care, or other professional advice by legal, medical or other professionals. Our sessions are aimed at inner research, problem solving and personal growth, they do not replace the work of doctors and psychotherapists because they do not consider, treat or aim to solve pathologies and symptoms that are strictly medical. All contracts subject to and governed by the law according to my current insurance.   Added element of the disclaimer If the class happens in any venue and you are causing any damage to the property, you are taking responsibility of your actions. It is down to the individual to take personal responsibility when participating in physical activity and when entering a space that is used and shared by other parties. Invisible Caims does not take any responsibility about possible risks that may arise but can only advise and enforce guidelines and legal requirements as defined by the Scottish Government and local authorities.