13782 Open courses in Liverpool delivered Online

***24 Hour Limited Time Flash Sale*** Family Law & Counselling Training (Online) - CPD Certified Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that in 2022, over 100,000 couples divorced in England and Wales alone? Family dynamics are complex, and legal issues can arise in various situations, from divorce and child custody to financial settlements and domestic violence. This Family Law bundle delves deep into various aspects of family law, equipping you with a strong foundation in its principles and practical applications. With this Family Law bundle you will get 25 CPD Accredited PDF Certificates, 3 QLS endorsed Certificate of Family Law and our exclusive student ID card absolutely free. Courses Are Included In This Family Law Bundle: Course 01: Family Law Course 02: Family Support Worker Course Course 03: Legal Advisor Training Course Course 04: Legal Secretary Course 05: Domestic Violence and Abuse Awareness Diploma Course 06: Safeguarding Children Course Course 07: Paediatric First Aid (Emergency Care) Course 08: Advanced Diploma In Psychology Course 09: Child Counselling and Youth Course 10: Child Neglect Awareness Course 11: SEN Teaching Course 12: ADHD Awareness Training Course 13: Understanding Autism Course 14: Person-centered Practice in Adult Care Course 15: Adult Nursing & Social Care Training Course 16: Care Planning and Record Keeping | Health & Safety Online Course Course 17: Catheterisation Training for Nurse/Carer Course 18: Phlebotomy Technician Training Course 19: Maternity Care Assistant Course Course 20: Dementia Care & Management Course 21: Healthcare GDPR Training Course 22: International Healthcare Policy Course 23: UK Health and Care Course 24: Medical Law Course 25: Introduction to Medical Terminology Course 26: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 27: Communication Skills Masterclass Course 28: Conflict Management Training Course 29: Developing Interpersonal Skills Course Course 30: Risk Assessment Training Embarking on Family Law is more than just taking an online course; it's an investment in your future. By completing this bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Family Law today and take the first step towards achieving your goals and dreams. Why buy this bundle? Get 3free QLS endorsed Certificate upon completion of Family Law Get a free student ID card with Family Law Lifetime access to the Family Law course materials Get instant access to this Family Law course Learn Family Law from anywhere in the world 24/7 tutor support with the Family Law course. Family Law is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Family Law Training! Family Law premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Family Law is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification of Family Law You have to complete the assignment given at the end of the Family Law course and score a minimum of 60% to pass each exam. After passing the Family Law course exam You will be entitled to claim 3 QLS endorsed Certificate completely free. CPD 700 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Family Law bundle is ideal for: Students seeking mastery in Family Law Professionals seeking to enhance Family Law skills Individuals looking for a Family Law-related career. Anyone passionate about Family Law Requirements This Family Law doesn't require prior experience and is suitable for diverse learners. Career path This Family Law bundle will allow you to kickstart or take your career in the related sector to the next stage. Family lawyer Family support worker Safeguarding officer Child counselor Healthcare law specialist Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Digital certificate CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

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Our online InDesign for Beginners Course is ideal for anyone looking to work with software quickly. Learn what makes good design, how to apply branding consistently and create documents for both print and digital output.

Give a compliment to your career and take it to the next level. This Accident investigation bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Accident investigation bundle will help you stay ahead of the pack. Throughout the Accident investigation programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Accident investigation course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Accident investigation Bundle Consists of the following Premium courses: Course 01: Accident Investigation Course 02: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Course 03: Criminal Psychology Course Level 2 Course 04: Forensic Scientist & Crime Investigator Level 3 Course 05: Criminal Law Course 06: Crime Analysis Online Course Course 07: Witness Investigation Course 08: Interrogations And Confessions Psychology Course 09: Diploma in Substance Misuse Course 10: Lab Analyst Training Course 11: Biochemistry Course 12: Human Rights Course 13: Emotional Intelligence and Human Behaviour Course 14: Decision Making and Critical Thinking Enrol now in Accident investigation to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Accident investigation expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Accident investigation Course 01: Accident Investigation Module 01: Understanding the Investigation Module 02: Why Investigate? Module 03: Accident Investigation Procedure Module 04: Documenting The Accident Scene Module 05: Conducting Effective Interviews Module 06: Investigation and Cause Analysis Module 07: Developing Solutions Module 08: Report Documentation and Communication Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Accident investigation bundle. Requirements This Accident investigation course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Who is this for? InDesign Evening Classes. Refine your Adobe InDesign skills with expert tutors. Master layout creation, typography, and image manipulation. Design captivating brochures, magazines, and more. Choose between in-person or live online sessions. Earn a Certificate of Completion and enjoy lifetime email support. Explore our complimentary trial session. Check our Website Duration: 10 hours Approach: 1-on-1 sessions with tailored content. Schedule: 1-on-1 sessions, available Mon to Sat from 9 am to 7 pm. Course Title: Mastering Adobe InDesign Course Duration: 10 Hours Session 1: Introduction to Adobe InDesign (1 hour) Overview of Adobe InDesign interface Understanding tools and panels Setting up new documents and document properties Basic navigation and shortcuts Session 2: Mastering Page Layouts (1.5 hours) Working with master pages Creating and managing text frames and image placeholders Managing multiple pages and spreads Using grids and guides for precise layouts Session 3: Typography and Text Formatting (1.5 hours) Working with fonts, styles, and text formatting options Understanding text threading and linking Advanced text composition techniques Utilizing paragraph and character styles for consistency Session 4: Advanced Image Manipulation (1.5 hours) Importing and manipulating images and graphics Understanding image resolution and color modes Working with clipping paths and transparency Applying image effects and filters Session 5: Interactive Documents and Digital Publishing (2 hours) Creating hyperlinks and interactive buttons Embedding multimedia elements (audio, video) in documents Exporting documents for digital platforms (eBooks, PDF forms) Introduction to responsive design for various devices Session 6: Advanced Techniques and Special Effects (1 hour) Utilizing advanced drawing tools and shapes Applying special effects like drop shadows, transparency, and blending modes Working with tables and charts Introduction to data merge for personalized content Session 7: Printing and Prepress (1 hour) Understanding print terminology and specifications Preflighting documents for print readiness Color management and preparing files for different printing processes Exporting files for professional printing Session 8: Project Work and Review (0.5 hour) Participants work on a practical project applying learned skills Instructor-guided project review and feedback Session 9: Tips, Tricks, and Best Practices (0.5 hour) Time-saving shortcuts and productivity hacks Best practices for efficient workflow and file management Troubleshooting common issues and errors Session 10: Q&A and Certification (0.5 hour) Addressing participant queries and concerns Certificate distribution and course completion celebration This comprehensive 10-hour course aims to equip participants with advanced skills in Adobe InDesign, covering essential aspects of design, typography, interactivity, and print preparation. Participants will engage in hands-on activities, projects, and discussions to reinforce their learning throughout the course. By the end of this 10-hour advanced InDesign course, you will: Gain a comprehensive understanding of InDesign's most powerful features and advanced techniques. Create sophisticated page layouts with eye-catching special effects for professional-level designs. Efficiently manage fonts, colors, and shapes to enhance the visual appeal of your documents. Develop interactive PDFs with navigation, page transitions, and embedded video for engaging presentations. Master the use of character styles, paragraph styles, and word styles to streamline text formatting. Utilize advanced object styles and anchored objects for efficient layout design. Work effectively with Adobe Stock, Photoshop, Illustrator, and other Creative Cloud applications for seamless integration. Create PDF forms and implement interactive button-triggered animations for interactive documents. Optimize workflow with keyboard shortcuts, scripts, and advanced preferences for a smoother design process. Learn valuable tips and best practices from industry experts to boost your productivity and efficiency. Enhance your mastery of InDesign through our advanced program, meticulously designed to hone your skills. Explore intricate page layouts and seamlessly integrate captivating special effects into your projects. Our seasoned Adobe trainers, renowned for their approachable teaching style, will guide you through InDesign's powerful features, sharing invaluable insights derived from years of practical experience. This interactive course provides ample opportunities for hands-on practice, ensuring your confidence in harnessing InDesign's diverse technical capabilities. Key Course Highlights: In-depth exploration of InDesign's advanced functionalities. Individualized attention, fostering open discussions and encouraging questions. Expert trainers, small class sizes, and a supportive and collaborative learning environment. Comprehensive learning materials and resources, all inclusive. Continuous support for any post-course inquiries or concerns, ensuring your ongoing success. Enhance your InDesign proficiency, crafting polished designs effortlessly. Elevate your skills with our advanced course, ensuring: Thorough coverage of InDesign's technical capabilities. Personalized attention and ample opportunity for questions. Supportive, knowledgeable trainers in a comfortable learning environment. Comprehensive materials and resources for your learning journey. Continued assistance for post-course queries and concerns. Download InDesign

Highlights of the Workplace First Aid Training Course Type: Self-paced online course Duration: 3 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkou What you will learn from this course? Gain knowledge about the basics of workplace first aid Learn how to use first aid to treat a variety of injuries Understand recovery position and the use of CPR Learn about the many major illnesses and medical disorders Understand how to position victims for rehabilitation Know how to treat scalds, burns, electrical burns, and chemical burns Workplace First Aid Training Course This Workplace first aid course will assist you in gaining the skills and knowledge needed to provide first aid in the event of an emergency at work. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Cope with a variety of ailments and injuries Adhere to laws regarding health and safety Provide help in cases of emergencies Examine your entire body. Use external automatic defibrillators in a proper manner Carry out Cardiopulmonary Resuscitation (CPR) Who is this course for? This course is ideal for workplace first-aiders looking to refresh their knowledge and credentials on workplace first aid This course is open to any worker or employer who is interested in first aid or who wants to improve their resume This course is also open to coordinators, managers, or supervisors responsible for overseeing the first aid plans in workplaces Beginners and aspiring individuals who want to work as workplace first-aiders can also take this Workplace first-aid course Entry Requirements This Workplace first aid training has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Workplace first aid training assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This First aid at work course will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Complete Basic Life Support & Paediatric First Aid Training Online, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Workplace First Aid Training Workplace First Aid Training 00:28:00 First Aid Approach Primary Secondary Survey First Aid Approach Primary Secondary Survey 00:14:00 The Recovery Position and Cardiopulmonary Resuscitation The Recovery Position and Cardiopulmonary Resuscitation 00:30:00 Mock Assessment 1 Assessment Mock-1-Workplace First Aid Training Online 00:10:00 Treatment of Injuries Part One Treatment of Injuries Part One 00:23:00 Treatment of Injuries Part Two Treatment of Injuries Part Two 00:21:00 Understanding Illness and Key Medical Health Conditions Understanding Illness and Key Medical Health Condition 00:30:00 Conclusion Conclusion 00:01:00 Mock Assessment 2 Assessment Mock-2-Workplace First Aid Training Online 00:10:00 Final Assessment Assessment - Workplace First Aid Training Online 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Highlights of the Course Course Type: Self-paced online course Duration: 3 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Understand how first aid at work can be implemented Gain knowledge about the recovery position and cardiopulmonary resuscitation Know how to treat various injuries with the help of first aid Learn about various key medical conditions and illnesses Know how to place victims in a recovery position Understand how to treat burns, electrical burns, chemical burns, and scalds. First Aid at Work (FAW) Refresher Training This course will update your first aid knowledge and skills, enabling you to provide immediate assistance in a range of workplace emergencies that may require first aid. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Deal with various types of injuries and medical conditions Comply with the health and safety legislation Offer assistance in life-threatening situations Perform full-body examination Properly utilise external automated defibrillators (AED) Conduct Cardiopulmonary Resuscitation (CPR) Who is this course for? This course is ideal for workplace first-aiders looking to refresh their knowledge and credentials on workplace first aid This course is open to any worker or employer who is interested in first aid or who wants to improve their resume This course is also open to coordinators, managers, or supervisors responsible for overseeing the first aid plans in workplaces Beginners and aspiring individuals who want to work as workplace first-aiders can also take this First aid at-work training (refresher) Entry Requirements This First aid at work online refresher course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This First aid at work qualification (refresher) assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Online first aid at work refresher training will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Emergency First Aid at Work (EFAW) Refresher Training Course Online, enrol on our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector.  Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Understanding First Aid at Work (FAW) Understanding First Aid at Work (FAW) 00:28:00 First Aid Approach Primary Secondary Survey First Aid Approach Primary Secondary Survey 00:14:00 The Recovery Position and Cardiopulmonary Resuscitation The Recovery Position and Cardiopulmonary Resuscitation 00:20:00 Mock Assessment 1 Assessment Mock-1-First Aid at Work (FAW) Refresher Training Online 00:10:00 Treatment of Injuries Part One Treatment of Injuries Part One 00:22:00 Treatment of Injuries Part Two Treatment of Injuries Part Two 00:21:00 Understanding Illness and Key Medical Health Conditions Understanding Illness and Key Medical Health Conditions 00:30:00 Conclusion Conclusion 00:01:00 Mock Assessment 2 Assessment Mock-2-First Aid at Work (FAW) Refresher Training Online 00:10:00 Final Assessment Assessment - First Aid at Work (FAW) Refresher Training Online 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Getting Started The qualifications of the QUALIFI Level, 5 Extended Diploma in Business Management develop and reward today and future business managers and continue to bring recognition and professionalism to the management sectors. With a focus on practical skills, this diploma equips learners with the skills needed to become effective business managers in today's dynamic and globalised business environment. Key Benefits To understand and apply the principles of leadership in a business environment. Review and apply business management principles within the industry and specific environment. Develop strategic plans that align with the vision and objectives of an organisation. Understand and apply financial management principles to analyse financial statements and make informed decisions. Develop and implement marketing strategies to promote products and services. Lead and manage teams effectively by using appropriate leadership styles. Effectively use verbal and communication skills. Manage one's personal development and growth. To improve learners' employability by allowing them to explore the relationship between management theories and their practical application in the business world. Analyse problem-solving techniques specific to business and industry.   Career Pathways The QUALIFI Level 5 Diploma in Extended Business Management can open many career pathways including, but not limited to: Operations manager with an estimated average salary of £48,814 per annum Accounts manager with an estimated average salary of £46,657,506 per annum Financial analyst with an estimated average salary of £45,000per annum Marketing manager with an estimated average salary of £50,000 per annum Sales manager with an estimated average salary of £48,000 per annum Business Analyst with an estimated average salary of £61,118 per annum Assistant manager with an estimated average salary of £40,222 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations   Entry Requirements The Qualification has been designed to be accessible without artificial barriers restricting access; for this Qualification, applicants must be 18 or older.   Learners who possess Qualifications at Level 3 and/or 4; Learners who have work experience at a managerial level and demonstrate ambition with clear career goals; Learners who possess a first degree in another discipline and want to develop their careers in business. Progression Completing the QUALIFI Level 5 Diplomas will enable learners to progress to: QUALIFI Level 6 Diploma in related areas. Bachelor'sBachelor's degree final year. Employment in an associated profession.   Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.       Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Bus1.1: Communication in an Organisation Reference No : D/507/1581 Credit : 20 || TQT : 200 This unit is divided into three parts and examines communications at an organisational level, interpersonal communications and managing internal and external communications. UNIT2- Bus1.2: Leadership and the Organisation Reference No : H/507/1582 Credit : 20 || TQT : 200 This unit looks at developing practical leadership skills at a non-strategic level within a rapidly changing working environment. The unit allows learners to explore the attributes and skills of successful leaders in depth. UNIT3- Bus1.3: Financial Awareness Reference No : M/507/1584 Credit : 20 || TQT : 200 The overriding aim of the unit is to provide the learner with the necessary knowledge to critically evaluate the financial systems, processes and procedures in their organisations. UNIT4- Bus1.4: Managing Change Reference No : A/507/1586 Credit : 20 || TQT : 200 Management has often been defined as ''creating change through people,'' this unit encourages learners to adopt this approach to change. This unit aims to enable learners to understand the issues relating to the management of activities with a particular focus on problem-solving. UNIT5- Bus1.6: Developing Teams Reference No : J/507/1588 Credit : 20 || TQT : 200 The unit focuses on building, developing and supporting teams to enable them to achieve their goals and objectives. Learners will identify the skills and potential of teams and individuals. UNIT6- Bus2.1: Responding to the Changing Business Environment Reference No : R/507/1612 Credit : 20 || TQT : 200 The unit aims to introduce the learner to several dynamic factors that affect how an organisation operates and the required change in management. UNIT7- Bus2.2: Effective Decision Making Reference No : Y/507/1613 Credit : 20 || TQT : 200 The unit aims to equip the learner with the means to manage the decision-making process rather than the outcome or decision itself. By recognising decision-making methods, the learner can stress the need for greater participation of stakeholders to ensure pro-activity and innovation. UNIT8- Bus2.3: Business Development Reference No : D/507/1614 Credit : 20 || TQT : 200 The unit will allow learners to work in a team to investigate new business formats and a feasibility assessment for a potential knowledge-based product or service opportunity identified by the team. UNIT9- Bus2.4: Business Models and Growing Organisations Reference No : H/507/1615 Credit : 20 || TQT : 200 To introduce working for and managing creatively within a smaller growth organisation. This unit examines how the small business grows, the reasons for success and how best to manage available growth options. UNIT10- Bus2.5: Customer Management Reference No : K/507/1616 Credit : 20 || TQT : 200 This unit is designed to help learners understand the role of customer-centred organisations. The unit aims to provide learners with understanding and insight into customer behaviour. It will develop skills, and learners will use tools and practice an organisation can use to retain and improve customer retention and relationships. UNIT11- Bus2.6: Risk Management and Organisations Reference No : T/507/1618 Credit : 20 || TQT : 200 This unit will involve the learner developing risk profiles and identifying risk management strategies for selected case studies. The aim is to provide learners with an understanding of what makes an effective organisation, balancing opportunity with change and closely linked with creativity and innovation. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Highlights of the Course Course Type: Online Learning Duration: 120 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Learn about the pediatric first-aid procedure Discover how to administer pediatric first aid Recognise the fundamentals of safeguarding a child's safety Know how to provide child counselling Gain knowledge about child psychology Discover how to prevent and treat ADHD Understand how to care for children with special educational needs SEN, ADHD, Paediatric First Aid, Child Psychology & Counselling Online Course In addition to teaching you the theory behind effective child counselling and psychology practice, this course will give you the necessary knowledge and expertise to assist with pediatric first aid. This course will also help you learn how to help children suffering from ADHD and SEN. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Pediatric first aid equipment and methods Recognise signs of ADHD and manage them Teach and support children with SEN Cure a variety of diseases, injuries, and wounds Promote children's health and well-being Become an expert in child counselling methods Who is this course for? This course is ideal for first-aiders, child psychologists and child counsellors looking to refresh their knowledge in pediatric first aid and childcare Anyone who often interacts with children, such as teachers, nannies, nurses, and childminders, can also take this course This course is also open to healthcare professionals, HSE officers and safety managers responsible for overseeing the first aid plans in any environment Anyone who wants to support children with SEN and ADHD can also enrol into this online course Beginners and aspiring individuals who want to work as first aiders, child psychologists or child counsellors can also take this course Entry Requirements This SEN, ADHD, Paediatric first aid and childcare training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This SEN, ADHD, Paediatric first aid and childcare training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This SEN, ADHD, Child counselling and pediatric first aid course online will provide you with significant opportunities to enter the relevant job market and select your desired career path. Upon completing the course assessment, you will be eligible to order the QLS Endorsed Certificate by Quality Licence Scheme. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for SEN, EYFS, ADHD, Child Safeguarding, PPA and Paediatric First Aid Online Course, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum SEN Teaching Course Child Psychology Child Counselling Paediatric First Aid Child Psychology Advanced Diploma Obtain Your Certificate Order Your Certificate of Achievement 00:00:00