13220 Open courses in Cardiff delivered Online

A course designed for Immigration Advisors to support clients with mental health and trauma related experiences. View our Supporting Vulnerable Clients training course dates below, available remotely via Microsoft Teams. Empower yourself with the essential skills to support and advocate for vulnerable clients in our comprehensive 4 hour course on Supporting Vulnerable Clients. This course is designed to equip professionals with the knowledge and techniques needed to navigate complex situations containing , vulnerability, trauma, communication styles, and more. Moving beyond theory, this course offers participants hands-on skills practice and immersive activities to deepen their understanding of trauma and trauma responses. Join us in this engaging virtual session to elevate your ability to make a positive impact on the lives of vulnerable clients. Professionals learn to deliver disappointing news with sensitivity, navigating emotional responses such as anger, upset, and blame. Techniques for gracefully concluding conversations are explored, ensuring that participants leave with the skills to handle even the most challenging client interactions. Whilst this course is designed for Immigration Advisors, Solicitors and those working with clients in a range of capacities, this is an open course to individuals with experiences in alternative fields and available to those with an interest in attending.   Course joining links, materials and instructions are sent out 24hours before the course starts. Immigration Advice Service has been providing professional immigration services for over 10 years in the public, private and corporate sectors. Our Supporting Vulnerable Clients training course will give you all the knowledge you need about how to support clients with mental health and trauma related conditions. This an opportunity not to be missed by Immigration Advisors, Lawyers, Solicitors and Legal Professionals. Topics: What is “vulnerability” and what makes a client vulnerable? Trauma Impact of trauma on behaviour, communication Introduction to protective factors To recognise, highlight, empower Building rapport Responding to disclosures Responding with empathy Processing disclosures – emotionally and for administrative purposes Navigating uncertainty Having conversations about potential changes to the law when you don’t have the answers Managing aggression & understanding communication styles & cultural differences Delivering disappointing news Navigating expressions of emotion following this – anger, upset, blaming etc Preparing for & ending conversations Supporting yourself – looking after yourself   Session will include skills practice, & developing an understanding of trauma and trauma responses

Give a compliment to your career and take it to the next level. This Accident investigation bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Accident investigation bundle will help you stay ahead of the pack. Throughout the Accident investigation programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Accident investigation course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Accident investigation Bundle Consists of the following Premium courses: Course 01: Accident Investigation Course 02: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Course 03: Criminal Psychology Course Level 2 Course 04: Forensic Scientist & Crime Investigator Level 3 Course 05: Criminal Law Course 06: Crime Analysis Online Course Course 07: Witness Investigation Course 08: Interrogations And Confessions Psychology Course 09: Diploma in Substance Misuse Course 10: Lab Analyst Training Course 11: Biochemistry Course 12: Human Rights Course 13: Emotional Intelligence and Human Behaviour Course 14: Decision Making and Critical Thinking Enrol now in Accident investigation to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Accident investigation expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Accident investigation Course 01: Accident Investigation Module 01: Understanding the Investigation Module 02: Why Investigate? Module 03: Accident Investigation Procedure Module 04: Documenting The Accident Scene Module 05: Conducting Effective Interviews Module 06: Investigation and Cause Analysis Module 07: Developing Solutions Module 08: Report Documentation and Communication Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Accident investigation bundle. Requirements This Accident investigation course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

With Acting Coach Mel Churcher Introduction This Zoom course will offer ways to tap into your confident, powerful self; preparation for filming challenging self-tapes; new thoughts on screen work. Resist the idea of typecasting! You can play the roles you find difficult, or have never had the chance to work on. You can surprise yourself; find the joy of stepping into an unfamiliar self. Let’s open the gates and explore the deep or wild unknown – in a positive way. This course offers guidance, tips and exercises to enable your unique charisma to shine through in any role you play. Suitable both emerging talent and working professionals looking to improve. Meet Your Tutor Mel Churcher A-Lister Coach Mel Churcher is an international acting, dialogue and voice coach who has worked with companies including the Royal National Theatre, Royal Shakespeare Company and coaches a wide range of professionals from budding newcomers to top film stars like Daniel Craig, Angelina Jolie, Keira Knightley and Jet Li; from presenters like Raymond Blanc and Goldie to singers like Tricky and Joss Stone. Mel's Work Course Outline This course will increase your confidence with all aspects of screen work and with self-taping scenes for auditions. We’ll also work on a monologue that you film yourself during the course.  This course will offer guidance, tips and exercises to enable your charisma to shine through in any role you play. All sessions are recorded and students expected to watch any filming done of themselves each evening. Also, during the course, to self-film a monologue, and work on a scene to self tape and submit to Mel at conclusion of the course. Day 1 -Monday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.15pm You will be introduced to the course, discuss screen acting, self-taping and talk about the actors’ toolbox. Mel will then invite you to each share a real-life story and do your given monologue. Here you will observe how specific you are, and how much muscle memory you still have in your body from your real experiences. You will explore games and techniques that allow you to find the same life and truth when you are using learned lines. Homework: Students to watch their work on playback. Day 2 -Tuesday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.15pm On day two you will continue on your real life stories and monologues. Continuing work on real stories/ monologues. Each actor will get individual time within the group. (all present can see but participant is filmed as solo performance to watch later.) Homework: Students to watch their work on playback. Scenes sent after class; partners chosen – these to be learned and self-taped after the course. Day 3 -Wednesday | Time (UK) 10:30am – 1.00pm & 2:30pm – 5.30pm On day three you will complete your individual monologue. Mel will also give you self-tape technical tips, elements toolbox and scenes read with partners. Homework: Studio watch their work on playback. Day 4 – Thursday | SELF WORK DAY – MEL NOT PRESENT Actors to film their monologues and send to Mel by 2pm latest! Scenes to be worked on in pairs (if possible) or explored alone. Day 5 – Friday | Time (UK) 10.30am – 1:00pm & 2.30pm – 5.15pm Watching filmed monologues together, with feedback. Toolbox, any remaining thoughts and games, feedbacks. roundup of the course. Homework: Students to film their scenes and send self-tapes within the next fortnight. (If no reader, course partner (or someone else) can read in remotely.) Every participant will have individual feedback on these self-tapes via a personal recording. Additional Information Features Intensive Short Course Small Class Size Held online via Zoom Suitable for all levels of ability Suitable if you are (17 yrs+) and committed to improving your screen acting skills Attracts a varied age range from 17 yrs+. International Students Welcome The course is taught in English, so it is important that you have proficient English language skills Learning Outcomes Increase your chances of getting work Add real life experiences to your acting performance Experience of working with an A-Lister Acting Coach Course Location Live Online Course Via Zoom Stable Internet Connection Required Webcam and Microphone Required Please log in at least 10 minutes before each session begins. A strong internet connection is required to join our live online courses and workshops. Please test your internet connection before booking as we cannot refund due to technical issues. Please familiarise yourself with Zoom before attending your workshop. Your camera will be required to be switched on during the workshop.Students will receive a Zoom link via email to join the workshop. Please log on at least 10 mins before the workshop begins.

Who is this for? InDesign Evening Classes. Refine your Adobe InDesign skills with expert tutors. Master layout creation, typography, and image manipulation. Design captivating brochures, magazines, and more. Choose between in-person or live online sessions. Earn a Certificate of Completion and enjoy lifetime email support. Explore our complimentary trial session. Check our Website Duration: 10 hours Approach: 1-on-1 sessions with tailored content. Schedule: 1-on-1 sessions, available Mon to Sat from 9 am to 7 pm. Course Title: Mastering Adobe InDesign Course Duration: 10 Hours Session 1: Introduction to Adobe InDesign (1 hour) Overview of Adobe InDesign interface Understanding tools and panels Setting up new documents and document properties Basic navigation and shortcuts Session 2: Mastering Page Layouts (1.5 hours) Working with master pages Creating and managing text frames and image placeholders Managing multiple pages and spreads Using grids and guides for precise layouts Session 3: Typography and Text Formatting (1.5 hours) Working with fonts, styles, and text formatting options Understanding text threading and linking Advanced text composition techniques Utilizing paragraph and character styles for consistency Session 4: Advanced Image Manipulation (1.5 hours) Importing and manipulating images and graphics Understanding image resolution and color modes Working with clipping paths and transparency Applying image effects and filters Session 5: Interactive Documents and Digital Publishing (2 hours) Creating hyperlinks and interactive buttons Embedding multimedia elements (audio, video) in documents Exporting documents for digital platforms (eBooks, PDF forms) Introduction to responsive design for various devices Session 6: Advanced Techniques and Special Effects (1 hour) Utilizing advanced drawing tools and shapes Applying special effects like drop shadows, transparency, and blending modes Working with tables and charts Introduction to data merge for personalized content Session 7: Printing and Prepress (1 hour) Understanding print terminology and specifications Preflighting documents for print readiness Color management and preparing files for different printing processes Exporting files for professional printing Session 8: Project Work and Review (0.5 hour) Participants work on a practical project applying learned skills Instructor-guided project review and feedback Session 9: Tips, Tricks, and Best Practices (0.5 hour) Time-saving shortcuts and productivity hacks Best practices for efficient workflow and file management Troubleshooting common issues and errors Session 10: Q&A and Certification (0.5 hour) Addressing participant queries and concerns Certificate distribution and course completion celebration This comprehensive 10-hour course aims to equip participants with advanced skills in Adobe InDesign, covering essential aspects of design, typography, interactivity, and print preparation. Participants will engage in hands-on activities, projects, and discussions to reinforce their learning throughout the course. By the end of this 10-hour advanced InDesign course, you will: Gain a comprehensive understanding of InDesign's most powerful features and advanced techniques. Create sophisticated page layouts with eye-catching special effects for professional-level designs. Efficiently manage fonts, colors, and shapes to enhance the visual appeal of your documents. Develop interactive PDFs with navigation, page transitions, and embedded video for engaging presentations. Master the use of character styles, paragraph styles, and word styles to streamline text formatting. Utilize advanced object styles and anchored objects for efficient layout design. Work effectively with Adobe Stock, Photoshop, Illustrator, and other Creative Cloud applications for seamless integration. Create PDF forms and implement interactive button-triggered animations for interactive documents. Optimize workflow with keyboard shortcuts, scripts, and advanced preferences for a smoother design process. Learn valuable tips and best practices from industry experts to boost your productivity and efficiency. Enhance your mastery of InDesign through our advanced program, meticulously designed to hone your skills. Explore intricate page layouts and seamlessly integrate captivating special effects into your projects. Our seasoned Adobe trainers, renowned for their approachable teaching style, will guide you through InDesign's powerful features, sharing invaluable insights derived from years of practical experience. This interactive course provides ample opportunities for hands-on practice, ensuring your confidence in harnessing InDesign's diverse technical capabilities. Key Course Highlights: In-depth exploration of InDesign's advanced functionalities. Individualized attention, fostering open discussions and encouraging questions. Expert trainers, small class sizes, and a supportive and collaborative learning environment. Comprehensive learning materials and resources, all inclusive. Continuous support for any post-course inquiries or concerns, ensuring your ongoing success. Enhance your InDesign proficiency, crafting polished designs effortlessly. Elevate your skills with our advanced course, ensuring: Thorough coverage of InDesign's technical capabilities. Personalized attention and ample opportunity for questions. Supportive, knowledgeable trainers in a comfortable learning environment. Comprehensive materials and resources for your learning journey. Continued assistance for post-course queries and concerns. Download InDesign

Highlights of the Course Course Type: Self-paced online course Duration: 3 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Understand how first aid at work can be implemented Gain knowledge about the recovery position and cardiopulmonary resuscitation Know how to treat various injuries with the help of first aid Learn about various key medical conditions and illnesses Know how to place victims in a recovery position Understand how to treat burns, electrical burns, chemical burns, and scalds. First Aid at Work (FAW) Refresher Training This course will update your first aid knowledge and skills, enabling you to provide immediate assistance in a range of workplace emergencies that may require first aid. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Deal with various types of injuries and medical conditions Comply with the health and safety legislation Offer assistance in life-threatening situations Perform full-body examination Properly utilise external automated defibrillators (AED) Conduct Cardiopulmonary Resuscitation (CPR) Who is this course for? This course is ideal for workplace first-aiders looking to refresh their knowledge and credentials on workplace first aid This course is open to any worker or employer who is interested in first aid or who wants to improve their resume This course is also open to coordinators, managers, or supervisors responsible for overseeing the first aid plans in workplaces Beginners and aspiring individuals who want to work as workplace first-aiders can also take this First aid at-work training (refresher) Entry Requirements This First aid at work online refresher course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This First aid at work qualification (refresher) assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Online first aid at work refresher training will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Emergency First Aid at Work (EFAW) Refresher Training Course Online, enrol on our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector.  Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Understanding First Aid at Work (FAW) Understanding First Aid at Work (FAW) 00:28:00 First Aid Approach Primary Secondary Survey First Aid Approach Primary Secondary Survey 00:14:00 The Recovery Position and Cardiopulmonary Resuscitation The Recovery Position and Cardiopulmonary Resuscitation 00:20:00 Mock Assessment 1 Assessment Mock-1-First Aid at Work (FAW) Refresher Training Online 00:10:00 Treatment of Injuries Part One Treatment of Injuries Part One 00:22:00 Treatment of Injuries Part Two Treatment of Injuries Part Two 00:21:00 Understanding Illness and Key Medical Health Conditions Understanding Illness and Key Medical Health Conditions 00:30:00 Conclusion Conclusion 00:01:00 Mock Assessment 2 Assessment Mock-2-First Aid at Work (FAW) Refresher Training Online 00:10:00 Final Assessment Assessment - First Aid at Work (FAW) Refresher Training Online 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Highlights of the Workplace First Aid Training Course Type: Self-paced online course Duration: 3 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkou What you will learn from this course? Gain knowledge about the basics of workplace first aid Learn how to use first aid to treat a variety of injuries Understand recovery position and the use of CPR Learn about the many major illnesses and medical disorders Understand how to position victims for rehabilitation Know how to treat scalds, burns, electrical burns, and chemical burns Workplace First Aid Training Course This Workplace first aid course will assist you in gaining the skills and knowledge needed to provide first aid in the event of an emergency at work. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Cope with a variety of ailments and injuries Adhere to laws regarding health and safety Provide help in cases of emergencies Examine your entire body. Use external automatic defibrillators in a proper manner Carry out Cardiopulmonary Resuscitation (CPR) Who is this course for? This course is ideal for workplace first-aiders looking to refresh their knowledge and credentials on workplace first aid This course is open to any worker or employer who is interested in first aid or who wants to improve their resume This course is also open to coordinators, managers, or supervisors responsible for overseeing the first aid plans in workplaces Beginners and aspiring individuals who want to work as workplace first-aiders can also take this Workplace first-aid course Entry Requirements This Workplace first aid training has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Workplace first aid training assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This First aid at work course will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Complete Basic Life Support & Paediatric First Aid Training Online, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Workplace First Aid Training Workplace First Aid Training 00:28:00 First Aid Approach Primary Secondary Survey First Aid Approach Primary Secondary Survey 00:14:00 The Recovery Position and Cardiopulmonary Resuscitation The Recovery Position and Cardiopulmonary Resuscitation 00:30:00 Mock Assessment 1 Assessment Mock-1-Workplace First Aid Training Online 00:10:00 Treatment of Injuries Part One Treatment of Injuries Part One 00:23:00 Treatment of Injuries Part Two Treatment of Injuries Part Two 00:21:00 Understanding Illness and Key Medical Health Conditions Understanding Illness and Key Medical Health Condition 00:30:00 Conclusion Conclusion 00:01:00 Mock Assessment 2 Assessment Mock-2-Workplace First Aid Training Online 00:10:00 Final Assessment Assessment - Workplace First Aid Training Online 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Our online InDesign for Beginners Course is ideal for anyone looking to work with software quickly. Learn what makes good design, how to apply branding consistently and create documents for both print and digital output.

Highlights of the Course Course Type: Online Learning Duration: 120 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Learn about the pediatric first-aid procedure Discover how to administer pediatric first aid Recognise the fundamentals of safeguarding a child's safety Know how to provide child counselling Gain knowledge about child psychology Discover how to prevent and treat ADHD Understand how to care for children with special educational needs SEN, ADHD, Paediatric First Aid, Child Psychology & Counselling Online Course In addition to teaching you the theory behind effective child counselling and psychology practice, this course will give you the necessary knowledge and expertise to assist with pediatric first aid. This course will also help you learn how to help children suffering from ADHD and SEN. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Pediatric first aid equipment and methods Recognise signs of ADHD and manage them Teach and support children with SEN Cure a variety of diseases, injuries, and wounds Promote children's health and well-being Become an expert in child counselling methods Who is this course for? This course is ideal for first-aiders, child psychologists and child counsellors looking to refresh their knowledge in pediatric first aid and childcare Anyone who often interacts with children, such as teachers, nannies, nurses, and childminders, can also take this course This course is also open to healthcare professionals, HSE officers and safety managers responsible for overseeing the first aid plans in any environment Anyone who wants to support children with SEN and ADHD can also enrol into this online course Beginners and aspiring individuals who want to work as first aiders, child psychologists or child counsellors can also take this course Entry Requirements This SEN, ADHD, Paediatric first aid and childcare training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This SEN, ADHD, Paediatric first aid and childcare training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This SEN, ADHD, Child counselling and pediatric first aid course online will provide you with significant opportunities to enter the relevant job market and select your desired career path. Upon completing the course assessment, you will be eligible to order the QLS Endorsed Certificate by Quality Licence Scheme. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for SEN, EYFS, ADHD, Child Safeguarding, PPA and Paediatric First Aid Online Course, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum SEN Teaching Course Child Psychology Child Counselling Paediatric First Aid Child Psychology Advanced Diploma Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Whether you're a beginner looking to start your coding journey or an experienced developer aiming to dive into data science and machine learning, this comprehensive course has you covered. In this Python bundle, you'll embark on a transformative learning journey through 11 carefully curated courses. First, you'll lay the foundation with "Python Programming: Python Coding Essential Training," where you'll grasp the fundamentals of Python coding. Then, you'll advance into the world of data with the "Data Structures Complete Course," equipping you with the skills to manipulate and manage data efficiently. But that's just the beginning. With courses spanning data science, machine learning, cloud computing, SQL programming, business intelligence, and critical thinking, this bundle is your passport to a versatile skill set that's in high demand. By enrolling in this course, you're investing in a brighter future, gaining the knowledge and expertise that will open doors to exciting career opportunities and enable you to tackle real-world challenges. Don't miss out on this chance to become a Python powerhouse and shape your professional destiny. This Python Powerhouse: Python Bundle Course for All Levels Bundle Consists of the following Premium courses: Course 01: Python Programming: Python Coding Essential Training Course 02: Data Structures Complete Course Course 03: Data Science with Python Course 04: Data Science & Machine Learning with Python Course 05: Python for Data Analysis Course 06: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 07: SQL Programming Complete Bundle Course 08: Higher Order Functions in Python - Level 03 Course 09: Basic Google Data Studio Course 10: Business Intelligence and Data Mining Masterclass Course 11: Decision Making and Critical Thinking Learning Outcomes Upon completion of this bundle, you should be able to: Develop a solid foundation in Python programming, enabling them to apply coding skills efficiently. Acquire a deep understanding of data structures and their applications in healthcare data management. Master the use of Python for data science, allowing them to analyse healthcare data and extract valuable insights. Explain SQL programming, which is crucial for handling healthcare databases and managing patient information securely. Explore higher-order functions in Python, enhancing their problem-solving skills and programming capabilities. Develop basic proficiency in Google Data Studio, a valuable tool for visualising healthcare data. Master business intelligence and data mining techniques are specific to the healthcare industry. "Python Powerhouse: Python Bundle Course for All Levels" is your gateway to mastering Python and unleashing its potential across various domains. This comprehensive course comprises 11 meticulously designed modules, each geared towards equipping learners with essential skills and knowledge. Starting with "Python Programming: Python Coding Essential Training," you'll build a strong foundation in Python, a programming language known for its versatility and widespread use. As you progress through the "Data Structures Complete Course," you'll delve into the world of efficient data manipulation, a fundamental skill applicable in numerous professional settings. One of the highlights of this bundle is "Data Science with Python," which empowers learners to harness Python's capabilities for data analysis. In "Data Science & Machine Learning with Python," you'll take the next step, exploring advanced techniques that are vital in today's data-driven world. Furthermore, "Python for Data Analysis" enhances your proficiency in making data-driven decisions. Beyond data, you'll gain expertise in cloud computing, SQL programming, higher-order functions in Python, Google Data Studio, business intelligence, and critical thinking - all essential skills that can open doors to a multitude of career opportunities. This course is your passport to a fulfilling career by providing a comprehensive toolkit to excel in various domains and industries. Don't miss the chance to become a Python powerhouse and shape your professional destiny. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is tailored for: Data Enthusiasts Intermediate Python Developers Data Visualisation Enthusiasts Aspiring Business Analysts Anyone interested in Python Requirements No requirements to enrol this Python Powerhouse: Python Bundle Course for All Levels course. Career path Upon completion, various career opportunities include: Software Developer (Average salary range of £35,000 to £70,000) Data Analyst (Average salary range of £25,000 and £60,000.) Machine Learning Engineer (Average salary range of £45,000 to £80,000) Web Developer (Average salary range of £30,000 to £65,000) Research Scientist (Average salary range of £40,000 to £75,000) Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Python Programming: Python Coding Essential Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.