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12430 Open courses delivered On Demand

Logistics Management Training

4.9(27)

By Apex Learning

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Save Up To £5,206 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Logistics Management and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Logistics Management bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Logistics Management course that will enhance your skills and prepare you for the competitive job market. Also, our Logistics Management experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Logistics Management, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Logistics Management Bundle Consists of the following Premium courses: Course 01: Logistic Management Course 02: Transport Management Diploma Course 03: Purchasing & Procurement Course - Level 3 Course 04: Supply Chain Management Course 05: Material Management Course 06: Warehouse Course 07: Warehouse Safety Course 08: Delivery Driver Training Course 09: Driver Safety Awareness Certificate Course 10: Spill Management Training Course 11: Customer Relationship Management Course 12: Effective Communication Skills Course 13: Logistics of Crude Oil and Petroleum Products Course 14: Time Management Benefits you'll get choosing Apex Learning for this Logistics Management: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Logistics Management Bundle Course 01: Logistic Management Introduction to Logistic Management Planning Framework for Logistics Supply Chain Management Logistics Management and Organisation Sourcing, Purchasing, and Procurement Channels of Distribution Supplier Relationship Management Inventory Planning and Management Principles of Warehousing Transport Management Negotiation Techniques Customer Service and Logistics Course 02: Transport Management Diploma An Introduction to Successful Transport Management The UK's Travel Infrastructure - Road and Rail Road Freight and Transport Management Passenger Road Transport and its Management Rail and Transport Management Transport Management for Ports and Inland Waters Transport Management for Airlines Trends, Challenges and Best Practice in Transport Management Transport Management and Health and Safety Course 03: Purchasing & Procurement Course - Level 3 Supply Chain Basics Role of Procurement in an Organisation The Purchasing Cycle Purchasing Toolkits Managing Competitive Bids Quality Management Supplier Relationship Management Analysing and Reducing Risk in the Supply Chain Improving Efficiency and Accuracy Category Management Inventory Management E-Procurement Course 04: Supply Chain Management An overview of Supply Chain Management Role of logistics of Supply Chain Customer Response Principles and Systems Supply Chain System and Principles Global Supply Chain Operations Inventory Strategies for Supply Chain Warehouse Management and Operations Supply Chain Design and Monitoring Supply Chain Network and Evaluating Supply Chain Planning and New Business Concepts Aligning your supply chain process with your business Course 05: Material Management Introduction to Material Management Purchasing and Supply Chain Management Inventory Management, Planning and Control Stores Management and Control Forecasting Material Requirements Planning Materials Handling Course 06: Warehouse Fundamentals of Warehouse Management Warehousing: Function, Benefits and Types of Warehousing Core Functions Of A Warehouse Management System Challenges Of Warehouse Management Technology In The Warehouse Supply Chain Management Concepts Warehouse Management Technologies to Adopt Order Picking in the Warehouse Managing Warehouse Inventory Organize the Storage of Inventory in a Warehouse Inventory Management Techniques Inventory Control Flow of Processing Logistics and Supply Chain In A Warehouse Inventory Classification In The Warehouse The Role Of Human Resource management In A Warehouse Warehouse Safety Warehouse Cost Management Improve Warehouse Efficiency and Reduce Costs Course 07: Warehouse Safety The Role of Warehouse Introduction to Warehouse Safety Health and Safety Management in Warehouses General Warehouse Hazards Manual and Mechanical Handling Site Safety Course 08: Delivery Driver Training Introduction to the Delivery Driving Delivery and Collection Maintaining Records Effective Route Planning Stress Management Driver CPC Maintain Traffic Laws Parking and Reversing Driving in Adverse Weather Condition Safety Regulations and Hygiene Vehicle Maintenance and Safety Zero Contact Delivery Methods Course 09: Driver Safety Awareness Certificate Introduction to Safe Driving Reading the Signals and Marks on the Road Pre-Journey Safety Check (Vehicle and Driver) Safe Driving Tactics for Driving in the UK Driving in Poor Condition Driving and Human Health In the Events of Accidents and Breakdowns Laws and Policies Involving Road Safety Course 10: Spill Management Training Introduction to Spill Management Hazardous Substances Pollution Incident Response Planning Managing a Spill Spill Clean-Up Guideline Spills on a Road or Highway Diesel Spillages: An Overview Site-Specific Pollution Control Options Spill Prevention & Control Checklist Ways to Encourage Best Practice Course 11: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 12: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 13: Logistics of Crude Oil and Petroleum Products About The Course The Different Methods of Transport Marine Transport Transport by Pipeline Comparing Transport Costs Storage and Delivery to the Refinery Dispatch of Petroleum Products Controls at Dispatch Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style And Much More... CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Logistics Management bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Logistics Management is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Logistics Management Training
Delivered Online On Demand
£80

Call Centre Training Courses

4.9(27)

By Apex Learning

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Call Centre Training Courses
Delivered Online On Demand
£100

Professional Floristry Online Course

By OnlineCoursesLearning.com

Have you been looking for best floristry online course and dreaming of opening your own florist or if you have a passion for flowers? There are so many great benefits of completing this Floristry online course, these include: Gain the skills you need to succeed in the florist industry Fast track your career Learn insider secrets, tips and advice to ensure you succeed in floristry Easy study materials which you can study at your own pace and anywhere at any time online Informative step by step video guides  You can get started on a path to a career. Maybe you're already working in the industry and want to fast track your career, then this Floristry Online Course is the right choice for you. So here you get 21 Informative packed modules; consequently helps you to build your carrier. This Floristry Online Course contributes you with all the information you need to start a career in the florist industry. From flower and plant biology to setting up and managing your very own store and decorating your own house with flowers according to your mood. Therefore, you will gain valuable insight, information and skills you will need, putting you on a road to success moving forward.   Consists of twenty one informative packed module. Each one providing you with the knowledge and skills you will need for a career in the florist industry. In addition, study components you also get access to nine useful instruction videos to help you in a better way and to achieve success in this chosen career. At Online Courses Learning, all our courses are available online and accessible on any device. From a computer to your tablet or mobile phone. Afterward, you can study at anytime and anywhere. On completion and after passing the multiple choice test, you can download and print your certificate, which is recognised by industry leaders.   What You Will Learn: When completing this diploma, you can expect to have knowledge in all areas of floristry. Including: Floral arrangement are mediative, therapeutic and beautiful. Dice into the world of flower with our range of classes. In the first stage, an introduction to floristry where you will learn the basics of floristry, a history and what you will need to have a career in this industry. Careers in Floristry. In the second phase, you will learn how to manage your own store and requirements for entering the industry and the possibilities that are available to you. What you need to know about flowers and plants, this essential module will provide you with all the information you need to know about plants and flowers, from colour to diseases to handling and more. Resource provided. What services are provided by florists and various business models, correspondingly to use technology and, for instance, how to deal with commercial customers. How to process, store and maintain plants. Valuable advice on the processing, storing and maintaining of plants, along with products you can use to maintain cut flowers. Popular flowers, greens and fillers. We will provide you with the information needed in the florist industry regarding the most popular flower choices and what greens and fillers you can use to create a spectacular bouquet or arrangement. Even helps you to decorate them on personal taste of every person. Elements and principles of design. At this point, you will be able to provide with insight into the design elements associated with floristry. In sum: balance, scale, colour and size and so much more. Design basics. The basics of design and style in floristry. Elements of design, Western and Eastern influences and mass arrangements are covered in this information packed module. Making floral arrangements. How to make floral arrangements. Vase arrangements. Learn how to effectively create the perfect arrangement for a vase. Tied bouquet. Acquire a knowledge of picking a focal flower to create the centrepiece of your bouquet. Take advantage of the easy to understand step by step instructional video. The corsage. The history of the corsage and so how to make one. Wedding flowers. The requirements, setting yourself up as a wedding florist, building a portfolio and hence how to create the perfect wedding bouquet. Funeral flowers. Gain an understanding of the traditions surrounding funeral flowers, choosing the flowers and their meaning and how to create a funeral wreath. Basket gardens and fruit baskets. Acquire skill in how to create beautiful basket gardens or fruit baskets. Jobs in the Florist Industry. Become competent in some insight on how to get a job in the florist industry, from looking for an opening to creating your own job opportunities. Starting your own florist business. Therefore, this module covers everything from creating a business plan to financing. Marketing. Become proficient in the best marketing techniques you can use. Surprisingly boost your brand and increase your customer base.  In conclusion, if you love plants and flowers, after that this diploma can open up so many doors for you within the florist industry. Course Content module structure: Your Introduction to Floristry Careers in Floristry What You Need To Know About Flowers and Plants Services Provided by Florists How to Process, Store and Maintain plants Popular Flowers, Greens & Fillers Elements and Principles of Design Flower design basics & styles you need to know How to make floral arrangements How to Make a Container Arrangement How to Make an Arrangement for a Vase How to Make a Hand-tied Bouquet How to Make a Corsage or Boutonniere Wedding Flowers How to Make a Wedding Bouquet Funeral Flowers How to Make a Funeral Wreath How to Make a Basket Garden & Fruit Basket Getting a Job in the Floristry Industry Starting Your Own Business Getting Customers / Marketing

Professional Floristry Online Course
Delivered Online On Demand
£50

Ace Your Presentations: Public Speaking Masterclass

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Ace Your Presentations: Public Speaking Masterclass Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Ace Your Presentations: Public Speaking Masterclass Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Ace Your Presentations: Public Speaking Masterclass Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Ace Your Presentations: Public Speaking Masterclass Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Ace Your Presentations: Public Speaking Masterclass ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Ace Your Presentations: Public Speaking Masterclass there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Ace Your Presentations: Public Speaking Masterclass course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Ace Your Presentations: Public Speaking Masterclass does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Ace Your Presentations: Public Speaking Masterclass was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Ace Your Presentations: Public Speaking Masterclass is a great way for you to gain multiple skills from the comfort of your home. Ace Your Presentations: Public Speaking Masterclass Unit 01: Introduction 00:12:00 Unit 02: Prepare Well 00:20:00 Unit 03: Open Convincingly 00:08:00 Unit 04: Speak Effectively 00:08:00 Unit 05: Make It Enjoyable 00:08:00 Unit 06: Present With Your Body 00:03:00 Unit 07: Close To Applause 00:07:00 Additional Materials Resource - Ace Your Presentations: Public Speaking Masterclass

Ace Your Presentations: Public Speaking Masterclass
Delivered Online On Demand
£29

Customer Support Engineer Apprentice Course

5.0(14)

By Training Express

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Customer Support Engineer Apprentice Course
Delivered Online On Demand1 hour
£15

Family Law and Legal Advisor Course

5.0(14)

By Training Express

Family law isn’t just about rules and paperwork—it’s about people. This course offers a detailed look into the legal frameworks that govern relationships, parental responsibilities, child arrangements, divorce proceedings, and property disputes. Whether you're looking to understand the finer points of custody agreements or gain insight into marriage contracts, this course explores the legalities that underpin domestic life. It’s designed for those who want clarity on legal rights and responsibilities within the family setting—without the courtroom drama. Delivered fully online, the course allows you to explore topics such as legal separation, financial settlements, and guardianship from anywhere. With an emphasis on relevant case law, statutory interpretation, and professional conduct, it’s structured to suit individuals aiming to become family legal advisors or simply better informed about family law. The content is straight-talking, smartly structured, and written with just enough wit to keep things from going full courtroom soap opera. If you’re serious about understanding family law, this course is a well-argued case in its own right. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Family Law Module 02: Framing Family Law Module 03: Marriage in Family Law Module 04: Civil Partnership and Cohabitation Module 05: Nullity in Marriage Module 06: Divorce and Family Law Module 07: Child Custody Module 08: Property and Finance on Divorce Module 09: Child Support and Family Law Module 10: Adoption Process Module 11: Domestic Violence Module 12: Gender Equality in Family Law Module 13: Feminist Perspectives on Family Law Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Family Law and Legal Advisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Family Law and Legal Advisor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Family Law and Legal Advisor Course
Delivered Online On Demand1 hour
£15

Performance Supervisor Course

5.0(14)

By Training Express

Stepping into a supervisory role brings its fair share of challenges—and opportunities to quietly excel without making a song and dance about it. The Performance Supervisor Course is designed for individuals ready to oversee teams with competence, confidence, and a touch of common sense. This course takes a sharp look at the core functions of performance supervision: monitoring workflows, motivating teams, resolving issues with minimal fuss, and handling the day-to-day realities of leading others—all without needing a corporate pep talk or a beanbag. Whether you’re newly promoted or have been managing for a while but suspect there's a better way to do it, this course covers what matters most: communication that doesn’t make eyes glaze over, feedback that actually sticks, and team oversight that doesn’t involve babysitting. With clear strategies and thoughtful guidance, it’s ideal for professionals who prefer results over rah-rah speeches. No jargon. No fluff. Just good management sense, sharpened for modern workplaces where performance matters more than posturing. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure: Part 1 Module 07: Effective Communication Under Pressure: Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Performance Supervisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Performance Supervisor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Performance Supervisor Course
Delivered Online On Demand1 hour
£15

Kafka Streams with Spring Cloud Stream

By Packt

In this course, you will learn to create Kafka Streams microservices using the Spring cloud framework. This is an example-driven course, and you will learn to use Confluent Kafka distribution for all the examples. By the end of this course, you will learn to create Kafka Streams microservices using different types of serializations, Confluent schema registry, and creating stateless and stateful event processing applications.

Kafka Streams with Spring Cloud Stream
Delivered Online On Demand7 hours 26 minutes
£22.99

Work from Home Essentials

4.9(27)

By Apex Learning

**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Work from Home Essentials will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Work from Home Essentials will help you keep ahead of the pack. The Work from Home Essentials incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Work from Home Essentials will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Work from Home Essentials, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Work from Home Essentials course, you will get 10 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Work from Home Essentials Bundle Consists of the following Premium courses: Course 01: Working from Home Essentials Course 02: Online Course - A Perfect Guide to Home Business Course 03: Online Meeting Management Course 04: ZOOM: Master Video Conferencing in Just 40 minutes! Course 05: Business Writing Course 06: Level 2 Microsoft Office Essentials Course 07: Touch Typing Essentials Course 08: Effective Communication Skills Diploma Course 09: Stress Management Training Course 10: Freelancing on UpWork Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum: Course 01: Working from Home Essentials Module 1: Introduction to Work from Home Module 2: Online Meeting Tools Module 3: Project Management Tools Module 4: Project Planning Tools Module 5: Communication Tools How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Work from Home Essentials bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Work from Home Essentials is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Work from Home Essentials
Delivered Online On Demand
£53

Diploma in Lucid Dreaming

4.3(43)

By John Academy

Are you interested in dealing with your spiritual development? How about your mental health? Are you curious how your spiritual mental development is going? If so, then this diploma course will help you and your needs. Description: People don't see that, even though their dreams are uncommon, incredible, and even unfathomable things, their dreams have an actual explanation. Normally, it doesn't mean dependable and there's a great degree huge exemption to this all inclusive statement. Sometimes, dreamers do legitimately understand the clarification for the outlandish events they are experiencing, and lucid dreams, are the last outcome. Engaged in the learning that the space they're encountering is their very own generation creative ability, lucid dreamers may intentionally decide the last after-effect of their dreams. They may make and transform objects, people, circumstances, and universes, even themselves. By the measures of the well-known universe of physical and social reality, they may do the incomprehensible. In this course, you will be able to understand the things you thought don't make any sense but it actually has. Who is the course for? Anyone regardless if they have prior knowledge or not in lucid dreaming. Anyone who thinks they possess a maturity to become open in what might be sensitive topics about lucid dreaming. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Lucid Dreaming will be very beneficial and helpful, especially to health and mental-related careers like: Clinical Psychologists Counsellors Media Dream Experts Mental Health Experts Music Therapists Psychologists Psychotherapists And Much More! Diploma in Lucid Dreaming Why Explore Dreams 01:00:00 Recollecting and Journaling 01:00:00 Common Questions 00:30:00 What Is It Like 01:00:00 Mock Exam Mock Exam- Diploma in Lucid Dreaming 00:20:00 Final Exam Final Exam- Diploma in Lucid Dreaming 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Lucid Dreaming
Delivered Online On Demand4 hours 10 minutes
£25