Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Remember the thrill of watching Netflix's Squid Game, understanding every gasp and plot twist thanks to precise captions? That's the power of transcription and captioning, a thriving industry that unlocks content for millions. Now, you can delve into this impactful field with our Transcription and Captioning Course. Master the art of creating accurate, accessible text for videos, opening doors to diverse career paths and the satisfaction of making content inclusive for all. You Will Learn The Following Things: Grasp the fundamentals of subtitles and closed captions. Craft clear and engaging captions that adhere to industry guidelines. Confidently transcribe videos using both offline and online tools. Integrate captions seamlessly into video files. Expand your reach by translating captions for international audiences. Apply your skills effectively in various transcription and captioning projects. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Transcription and Captioning Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Transcription and Captioning Course course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Content Creators: Enhance your videos' reach and engagement with high-quality captions. Educators: Make your online courses more accessible for learners with varying needs. Businesses: Expand your audience and ensure compliance with accessibility regulations. Freelancers: Build a rewarding career in transcription and captioning, offering your services to clients worldwide. Individuals Passionate About Accessibility: Contribute to a more inclusive media landscape. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Transcription and Captioning Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Transcriptionist - £20K to £35K/year Captioner - £22K to £38K/year Subtitler - £24K to £40K/year Translation Specialist - £25K to £45K/year Accessibility Consultant - £30K to £50K/year Course Curriculum Module 01: Introduction - What It's All About Definition: Captions 00:02:00 Subtitling in Practice 00:05:00 Workflow for Captioning Videos 00:04:00 Module 02: Theory - About Subtitles and Closed Captions Theory: Overview 00:02:00 Motivation: Benefits of Subtitles and Captions 00:05:00 Differences Between Subtitles and Captions 00:04:00 The Most Important Subtitle Formats 00:06:00 Module 03: Guidelines - Nice and Clean Captions Language: Pay Attention to Spelling, Grammar and Punctuation 00:03:00 Style Guidelines: How to Create Great Captions 00:06:00 Example and Discussion: Good and Bad Captions 00:04:00 Module 04: Preparation - Transcribe Your Video Preparation: Overview 00:02:00 Definition: Transcription 00:01:00 Reasons for Transcription 00:04:00 The Other Way Around: Convert Captions to Plain Text 00:02:00 Tools for Transcribing Videos 00:04:00 Module 05: The Offline Way - Manually Prepare Captions With Desktop Tools The Offline Way: Overview 00:03:00 Benefits of Captioning Software 00:04:00 Subtitle Edit 00:07:00 Tip: Adjust Timings 00:02:00 Tip: Convert Subtitles 00:01:00 Aegisub Advanced Subtitle Editor 00:06:00 Other Programs to Create Subtitles 00:04:00 Module 06: The Subtitle Track - Integrate Captions into Your Video File The Subtitle Track: Overview 00:02:00 How to Add Captions to MKV Videos 00:04:00 How to Add Captions to MP4 Videos 00:03:00 How to Use Captions With the VLC media player 00:05:00 Open Captions Vs. Closed Captions 00:06:00 Tip: The Other Way Round: Extract Captions From Videos 00:02:00 Module 07: The Online Way - Caption Videos Manually and Automatically Online The Online Way: Overview 00:02:00 YouTube: Create, Edit and Add Captions to Your Videos 00:04:00 Subtitling Platforms 00:04:00 Download Subtitles for Any YouTube Video 00:02:00 Module 08: Translation - Appeal to Your International Audience Translation: Overview 00:02:00 Motivation: Translate Videos into Many Different Languages Using Captions 00:03:00 The Translation Procedure: Translate Transcriptions, Not Captions! 00:03:00 Online Translation Tools 00:04:00 Module 09: The End - What Did You Learn? Summary of the Course 00:05:00
About Course Master the Art of Meal Planning: Transform Mealtimes from Stress to Success Eliminate mealtime overwhelm, conquer dietary choices, and discover the secrets to effortless meal planning with our expert-led course, designed to empower you to create personalized, healthy, and stress-free meal plans for any diet. Whether you're a seasoned home cook or a complete cooking novice, this course will equip you with the tools and strategies you need to transform mealtimes from a source of stress to a source of enjoyment and satisfaction. What You'll Learn: Uncover your culinary identity and preferences: Define your unique cooking style and dietary needs to create meal plans that align with your preferences and goals. Design your ideal kitchen and workspace: Optimize your cooking space for efficiency and creativity, turning your kitchen into a haven for culinary exploration. Gain insights from real-life case studies: Witness the transformative power of meal planning through inspiring case studies that showcase the incredible results achieved by our clients. Explore sample menu plans tailored to your tastes: Discover a variety of adaptable menu plans that can be customized to suit your dietary restrictions, preferences, and lifestyle. Embrace industry best practices for maximized results: Implement expert tips and strategies to streamline your meal planning process, ensuring you make the most of your time and effort. Benefits of Meal Planning Mastery: Enhanced health and well-being: Experience the positive impact of a balanced and organized diet on your overall health, energy levels, and fitness. Developed healthy habits: Cultivate lifelong habits that promote nutritious eating and empower you to make informed food choices. Reduced stress and improved mental health: Eliminate mealtime anxiety and cultivate a sense of calm and control over your food choices, leading to improved mental well-being. Course Overview: Over 1.5 hours of expert-led content: Gain valuable insights and practical guidance from experienced professionals. Suitable for all experience levels: Whether you're a beginner or a seasoned cook, this course caters to every level of culinary expertise. Real-world applications in diverse settings: Learn effective meal planning strategies applicable to various lifestyles, dietary needs, and cooking preferences. Enroll today and embark on a journey toward a life of culinary confidence, effortless meal planning, and a healthier, happier you! What Will You Learn? Maintain a clutter free kitchen and eating area. Build a weekly meal plan including breakfast, lunch, and dinner. Feel confident that they are eating what they want, but not feeling restricted. Stay within a food budget. Course Content Meet Your Instructors Promo Introduction Common Frustrations Samantha's Reasons for Meal Planning Emilio's Reasons for Meal Planning Overview and Getting Started Overview and Getting Started Step ONE: Understand Yourself Is Your Kitchen Ready? Step TWO: Inventory Tools Step THREE: Favourite Meals + Basic Plan Step FOUR: Inventory Food + Grocery List Step FIVE: Sourcing Food + Budget Step SIX: Food Preparation Step SEVEN: Storing Food Step EIGHT: Maintaining the System Step NINE: Enjoy Your Food Examples and Strategies Food To Go Kitchen Tour Decluttering a Professional Organizer's Kitchen Our Meal Plan Sourcing Food at the Grocery Store Sourcing Food at the Farmer's Market After Grocery Shopping Pre Cooking for the Week Preparing Fruit for the Week A course by KW Professional Organizers Organization, Minimalism, Selfcare RequirementsBasic understanding of the kinds of food that you like to eat.No tools are required.An open mind to changing your current behaviour and routines. Audience People looking to reduce stress and decision fatigue around meal time. People learning to cook for themselves. People who choose to get take out because they're not sure what to eat for dinner. People looking to eat within a financial budget. People who would like to eat more intentional, healthy foods. Families who are looking to make meal time simple and easy. This course is not for people looking for meal suggestions or what foods to eat. This course is designed to teach you how to stay organized around meal times. Audience People looking to reduce stress and decision fatigue around meal time. People learning to cook for themselves. People who choose to get take out because they're not sure what to eat for dinner. People looking to eat within a financial budget. People who would like to eat more intentional, healthy foods. Families who are looking to make meal time simple and easy. This course is not for people looking for meal suggestions or what foods to eat. This course is designed to teach you how to stay organized around meal times.
***Employability Skills Course*** This Employability Skills course is designed for students who want to improve their employability skills and prepare for the world of work. This Employability Skills course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Employability Skills course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, theEmployability Skills course considers a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Employability Skills Course, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose Employability Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Employability Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Employability Skills course. ***Courses are included in this Employability Skills Bundle Course Course 01: Employability Skills Course Course 02: Level 5 Negotiation Skills Course Course 03: Dealing With Difficult People ***Other Benefits of Employability Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Employability Skills course] ***Employability Skills Course*** Detailed course curriculum of the Employability Skills Course: Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Employability Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Employability Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Employability Skills Course This Employability Skills Course is ideal for people looking for employment or a change in employment. Requirements Employability Skills Course There are no specific requirements for this Employability Skills Course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included
Employability Skills: Employability Skills Course Online This Employability Skills: Employability Skills Course is designed for students who want to improve their employability skills and prepare for the world of work. This Employability Skills: Employability Skills Course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Employability Skills: Employability Skills Course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Employability Skills: Employability Skills Course considers a variety of generic skills and capabilities that employers look for. Special Offers of this Employability Skills: Employability Skills Course This Employability Skills: Employability Skills Course includes a FREE PDF Certificate. Lifetime access to this Employability Skills: Employability Skills Course Instant access to this Employability Skills: Employability Skills Course Get FREE Tutor Support from Monday to Friday in this Employability Skills: Employability Skills Course Main Course: Employability Skills Course Courses are included in this Employability Skills: Employability Skills Course Course 01: Manual Handling Course Course 02: Level 2 Award in Job Search and Interview Skills Course 03: Dealing With Difficult People Other Benefits of this Bundle Employability Skills: Employability Skills Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Employability Skills: Employability Skills Course] Employability Skills: Employability Skills Course Online Industry Experts Designed this Employability Skills: Employability Skills Course into 12 detailed modules. Detailed course curriculum of Level 2 Employability Skills Course Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work Assessment Method of Employability Skills Course After completing each module of the Employability Skills: Employability Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Employability Skills Course After completing the MCQ/Assignment assessment for this Employability Skills: Employability Skills Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Employability Skills: Employability Skills Course Online This Employability Skills: Employability Skills Course is ideal for people looking for employment or a change in employment. Requirements Employability Skills: Employability Skills Course Online Students who intend to enrol in this Employability Skills: Employability Skills Course must meet the following requirements: Employability Skills: Good command of the English language. Employability Skills: Must be vivacious and self-driven. Employability Skills: Minimum Basic computer knowledge. Employability Skills: A minimum of 16 years of age is required. Career path Employability Skills: Employability Skills Course Online Certificates Certificate of completion Digital certificate - Included
Welcome to a course where data meets DNA. The Bioinformatics Training Course offers a compelling dive into the ever-evolving crossroads of biology and computational science. Whether you're a curious learner or someone with a scientific background aiming to expand your scope, this course translates biological complexity into manageable digital insights. Learn how genetic information is organised, analysed and interpreted using cutting-edge computational tools – all from the comfort of your screen. In an age where data drives decisions, bioinformatics has emerged as the quiet force shaping medicine, research, and biotechnology. This course is designed to provide the groundwork in biological databases, sequence analysis, genome mapping, and molecular evolution – all essential areas if you're looking to understand the science behind the sequences. From understanding genetic codes to decoding molecular interactions, this training arms you with the theoretical foundation to explore a world written in A, T, G and C. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) This masterclass Bioinformatics online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Bioinformatics course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant 100% online learning experience and enrol in our Bioinformatics course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the Bioinformatics course: Module 01: Introduction to Bioinformatics Module 02: Topics in Computational Genomics Module 03: Algorithms in Computational Biology Module 04: Applied Bioinformatics Tools Module 05: Structure and Function of Proteins Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Bioinformatics course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Bioinformatics course is open to all, with no formal entry requirements. Career path Upon successful completion of the Bioinformatics Course, learners will be equipped with many indispensable skills and have the opportunity to grab.
The Health Science: Essentials and Innovations course offers an insightful journey into the core principles shaping modern health sciences today. Designed for learners who seek to deepen their understanding of foundational health concepts alongside the latest scientific advances, this course delivers a balanced blend of knowledge that is both accessible and thought-provoking. From exploring human biology and disease mechanisms to the influence of technology on healthcare, you will gain a broad perspective that reflects current trends and future possibilities within this vital sector. This course is ideal for individuals who appreciate a thoughtful exploration of health topics presented with clarity and precision. It moves beyond mere theory by highlighting significant developments in health research and innovation, helping learners stay informed and engaged. Whether you are considering a career related to health science or simply wish to broaden your intellectual horizons, this course provides a well-rounded, digitally accessible learning experience without the need for physical attendance. Prepare to engage with content that is as enlightening as it is professionally crafted, peppered with a dash of wit to keep your curiosity alive. Key Features The Health Science: Essentials and Innovations course includes the following offers: CPD Quality Standards Accredited Health Science: Essentials and Innovations Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Health Science: Essentials and Innovations. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Health Science: Essentials and Innovations course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Introduction To Health Science Anatomy And Physiology Behavioural And Lifestyle Factors In Health Critical Thinking And Problem-Solving In Healthcare Epidemiology And Public Health Healthcare Delivery Systems Infectious Disease And Public Health Why This Online Course is Better for You: Unlike traditional classroom settings, our online Health Science: Essentials and Innovations course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Health Science: Essentials and Innovations course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Health Science: Essentials and Innovations course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future & unlock new career opportunities with our online Health Science: Essentials & Innovations course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Health Science course provide the expertise & certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
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