We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect! We are delivering the content online - Live! Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff. Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk
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Additionally, the other 10 courses in this masterclass are all relevant and CPD-QS accredited, ensuring that you receive quality training that is recognized in the industry. In this masterclass, you will learn how to effectively manage sales teams, develop winning sales strategies, master retail management skills, excel in customer relationship management, hone your negotiation skills, and much more. You will gain a deep understanding of sales techniques, customer psychology, product management, and the secrets of body language, all of which are essential skills for sales professionals in today's competitive business landscape. This Sales Management Masterclass Bundle Package includes: Course 01: Award in Sales Management at QLS Level 2 10 Premium Additional CPD QS Accredited Courses - Course 01: Retail Management Skills Course 02: Retail Sales Assistant Course 03: Telesales Executive Training Course 04: Sales Skills Course Course 05: Customer Relationship Management Course 06: Customer Service Training Course 07: Negotiation Skills Certificate Course 08: Product Management Course 09: The Secrets of Body Language Course 10: Complete Communication Skills Master Class Why Prefer This Sales Management Masterclass Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Sales Management Masterclass bundle courses, you will be able to learn: Acquire a comprehensive understanding of sales management principles and techniques Master retail management skills and understand the dynamics of the retail industry Develop effective sales strategies and techniques to close deals and achieve targets Excel in customer relationship management and provide exceptional customer service Hone your negotiation skills and become a skilled negotiator in various business scenarios Gain insights into product management, customer psychology, and the secrets of body language Enhance your communication skills and learn how to effectively convey your message in different business contexts ***Curriculum breakdown of Sales Management*** Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board How is the Sales Management Masterclass Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This masterclass is perfect for individuals who are looking to advance their careers in sales, retail, customer service, or product management. 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This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.
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This Personal Development Coach Online Course Bundle Package includes: Course 01: Diploma in Personal Development Coach at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Functional Skills IT Course 02: Career Coaching Course 03: Self Esteem & Confidence Building Course 04: Emotional Intelligence and Human Behaviour Course 05: Spiritual Life Coaching Course 06: Organisational Skills Course for Administrator Course 07: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 08: Counselling Skills Training Course 09: Communication Skills Masterclass Course 10: Workplace Stress Management Diploma Why Prefer This Personal Development Coach Online Course Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Personal Development Coach Online Course bundle courses, you will be able to learn: Functional skills IT, enabling you to excel in today's technology-driven world. Career coaching, empowering you to guide others in achieving their professional goals. Building self-esteem and confidence, leading to improved self-worth and resilience. Understanding emotional intelligence and human behaviour, facilitating better relationships and communication. Spiritual life coaching, enabling you to help others find purpose and fulfilment. Organisational skills for administrators, enhancing productivity and efficiency in the workplace. 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Career path This bundle will give you an edge in various professions, such as: Personal Development Coach Career Coach Mental Health Coach Human Resources Professional Organisational Skills Trainer Nutrition Consultant Counsellor According to recent UK salary data, professionals in these fields can earn competitive salaries, ranging from £30,000 to £70,000 per year, depending on experience and expertise. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Personal Development Coach at QLS Level 5 Hard copy certificate - Included
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Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Product Management & Business Management - 30 CPD Courses bundle. Certificates CPD Certificates Digital certificate - Included
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