270 Officer courses in Cardiff delivered Live Online

Course Overview The Business Leadership course is designed to empower aspiring and existing leaders with the core competencies required to thrive in dynamic business environments. Through a structured and comprehensive learning journey, this course equips learners with strategic insights into management functions, leadership styles, organisational development, and performance enhancement. It explores key areas such as emotional intelligence, talent management, and ethical decision-making, while also covering communication, conflict resolution, and risk management. Whether you are aiming to lead teams, shape organisational direction, or drive change, this course delivers a strong foundation in leadership theory and practice. Learners will benefit from a thorough understanding of leadership frameworks that are essential for influencing, inspiring, and navigating complex workplace challenges. Upon completion, learners will be well-positioned to step into leadership roles or enhance their contribution to existing roles with confidence and clarity. Course Description This course delves into the essential components of effective business leadership by blending leadership theory with key managerial disciplines. Learners will explore leadership styles, employee motivation strategies, and succession planning, alongside modules on communication skills and managing meetings. Additional topics such as negotiation, conflict management, stress handling, and emotional intelligence provide a holistic perspective on leadership responsibilities. The course also examines organisational skills, risk management, and corporate responsibility—offering learners a solid grasp of strategic and ethical leadership. With practical knowledge of Microsoft Word, Excel, and PowerPoint integrated into the curriculum, learners will also gain competence in using essential tools for business documentation and presentations. Ideal for professionals looking to refine their leadership approach or aspiring individuals preparing for management roles, this course delivers comprehensive guidance on how to lead effectively and ethically across a range of business contexts. Course Modules: Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint (See full curriculum) Who is this course for? Individuals seeking to build leadership capabilities for organisational roles. Professionals aiming to progress into managerial or executive positions. Beginners with an interest in leadership, team management, or business strategy. Entrepreneurs or business owners wanting to lead teams more effectively. Career Path Team Leader Department Manager Operations Supervisor Project Coordinator Human Resources Officer Business Consultant Organisational Development Executive Corporate Trainer

Course Overview The Level 3 Diploma in Health and Social Care offers comprehensive training for individuals aspiring to enter or advance within the care sector. Covering key theoretical knowledge and ethical considerations, this course is designed to build a strong foundation in supporting individuals across a range of healthcare and social environments. Learners will explore communication strategies, legal responsibilities, safeguarding protocols, and the principles of equality and inclusion. With a structured and accessible approach, this diploma enhances understanding of professional roles and regulatory frameworks that guide care delivery. Upon completion, learners will be well-prepared to pursue career opportunities in residential care, community support, and related care settings, while also gaining recognition for further professional development. Course Description This diploma provides an in-depth exploration of essential concepts in health and social care, including the responsibilities of care professionals, ethical and legal frameworks, safeguarding practices, and promoting diversity and equality. Learners will develop a strong grasp of policies, risk management strategies, and standards of care, ensuring they can contribute effectively to the wellbeing and dignity of individuals in care settings. The course is structured to support both new entrants and current professionals seeking to refresh or formalise their knowledge. Each module is crafted to reflect current UK legislation and sector standards, with a focus on enhancing theoretical understanding and promoting high-quality care practices. By engaging with this course, learners will build confidence and capability to thrive in a range of care-related roles or progress to higher-level qualifications. Course Modules Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as a Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build knowledge and confidence in health and social care roles. Professionals aiming to advance in their careers within care, community or support services. Beginners with an interest in the health and social care industry. Those preparing to meet qualification requirements for future studies or roles. Career Path Health Care Assistant Social Care Support Worker Community Care Officer Residential Care Worker Welfare and Support Services Assistant Pathway to Level 4 and Level 5 qualifications in Care and Management

Course Overview This Leadership and Management course provides a comprehensive foundation for individuals aiming to thrive in supervisory or managerial positions across diverse sectors. Designed to enhance your ability to lead with confidence and integrity, the course explores essential leadership theories, management practices, and strategic planning methods. Learners will gain valuable insight into how to cultivate high-performing teams, manage organisational change, and apply ethical leadership principles. With a strong emphasis on effective communication, conflict resolution, and time management, this course ensures a well-rounded understanding of what it takes to guide teams, influence stakeholders, and achieve long-term business objectives. Whether you are aspiring to step into a leadership role or looking to refine your current management approach, this course equips you with the knowledge and awareness needed to lead with purpose and efficiency. Course Description This course delves into the key components of effective leadership and structured management. Covering everything from leadership theories and performance enhancement to organisational skills and emotional intelligence, it is structured to build your capability in motivating teams, handling workplace dynamics, and aligning business goals with people development. Topics such as negotiation, talent management, succession planning, and risk management are explored in depth, supported by modules on communication and corporate responsibility. You will also examine strategies for managing stress, driving change, and responding to office politics constructively. Through a structured and professionally developed curriculum, learners will develop a nuanced understanding of leadership principles and the core responsibilities that accompany managerial roles. This course encourages thoughtful, ethical, and informed leadership, enabling you to foster positive work environments and drive impactful results within any organisation. Course Modules: Module 01: Introduction to The Course Module 02: Understanding Management and Leadership Module 03: Leadership Theories Module 04: Improving Management and Leadership Performance Module 05: High Performance Teams Module 06: Motivating Employees Module 07: Organisational Skills Module 08: Talent Management Module 09: Succession Planning Module 10: Business Process Management Module 11: Communication Skills Module 12: Negotiation Techniques Module 13: Managing Meetings and Giving Feedback Module 14: Managing Change Module 15: Time Management Module 16: Stress Management Module 17: Emotional Intelligence in Leadership Module 18: Managing Conflict Module 19: Dealing with Office Politics Module 20: Risk Management Module 21: Corporate Responsibility and Ethics (See full curriculum) Who is this course for? Individuals seeking to build leadership confidence and strategic thinking. Professionals aiming to transition into management or senior roles. Beginners with an interest in leadership principles and organisational development. Team leads, supervisors, and aspiring managers across industries. Career Path Team Leader Operations Manager Human Resources Officer Department Head Business Development Manager Strategy Consultant Corporate Trainer Project Coordinator Office Manager Organisational Development Advisor

Course Overview The Tax Accounting course provides a comprehensive introduction to the UK tax system, covering key areas such as income tax, corporation tax, VAT, and inheritance tax. Designed to equip learners with up-to-date knowledge of tax regulations and processes, this course offers valuable insights into tax administration, individual and corporate responsibilities, and submission of tax returns. Learners will develop a solid understanding of fundamental and advanced tax principles, payroll, and financial analysis. By the end of the course, participants will be able to navigate the complexities of taxation confidently and apply their knowledge in professional contexts. Whether aiming to launch a career in tax accounting or broaden existing financial expertise, this course supports learners in achieving their professional development goals and gaining skills that are in high demand across multiple sectors in the UK. Course Description This Tax Accounting course delves into the structure and operation of the UK tax system, offering detailed modules on personal and corporate taxation, VAT, capital gains, and national insurance contributions. Learners will explore both basic and advanced income tax calculations, understand payroll systems, and gain familiarity with self-assessment and double-entry accounting methods. The curriculum is structured to promote a clear and methodical understanding of tax reporting, compliance obligations, and financial analysis. With a strong emphasis on technical knowledge and regulatory frameworks, this course supports learners in building the analytical and accounting skills essential for a successful career in finance and taxation. Throughout the course, learners will benefit from clear explanations, real-world examples, and guided study that align with industry standards. By completion, participants will be well-prepared to pursue opportunities in accounting firms, corporate finance departments, and tax advisory roles. Course Modules Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Advanced Income Tax Module 07: Payee, Payroll and Wages Module 08: Capital Gain Tax Module 09: Value Added Tax Module 10: Import and Export Module 11: Corporation Tax Module 12: Inheritance Tax Module 13: Double Entry Accounting Module 14: Management Accounting and Financial Analysis Module 15: Career as a Tax Accountant in the UK (See full curriculum) Who is this course for? Individuals seeking to develop a strong foundation in tax accounting. Professionals aiming to enhance their accounting and financial expertise. Beginners with an interest in taxation, finance, or business management. Entrepreneurs wanting to understand tax obligations for businesses. Students planning a career in accounting, auditing, or tax consultancy. Career Path Tax Accountant Payroll Administrator VAT Specialist Income Tax Advisor Financial Analyst Management Accountant Corporate Tax Consultant Self-Assessment Practitioner Tax Compliance Officer Accounting Technician

Course Overview This ADHD Awareness course offers a comprehensive understanding of Attention Deficit Hyperactivity Disorder (ADHD) across various life stages and settings. Designed to build both awareness and insight, it explores the characteristics, challenges, and support strategies associated with ADHD. Learners will gain valuable knowledge about the impact of ADHD on family dynamics, education, and care systems, while also examining cognitive approaches and attention-related difficulties. By the end of this course, participants will be able to recognise symptoms, appreciate the importance of early intervention, and understand practical frameworks for supporting individuals with ADHD. Whether you are seeking personal insight, professional development, or a deeper understanding of ADHD, this course equips you with the foundational knowledge needed to make a meaningful difference. With accessible language, real-world relevance, and evidence-based content, this course is an excellent resource for anyone looking to enhance their competence in recognising and addressing ADHD. Course Description The ADHD Awareness course delves into the key aspects of ADHD, providing a structured exploration of how it presents across different age groups and environments. Learners will study the complexities of ADHD in young people and adults, its effects on family life, educational challenges, and methods of parent training. Attention difficulties and cognitive strategies for managing ADHD are thoroughly examined, alongside a focus on the wider organisation of care. The course is designed to offer a rich learning experience that blends theoretical understanding with real-world applications, supported by contemporary research and best practices. Participants will develop the skills necessary to identify symptoms, understand behavioural patterns, and engage with support systems effectively. This course supports both personal enrichment and professional advancement by equipping learners with a deep and balanced understanding of ADHD and its management across different contexts. Course Modules Module 01: Introduction to ADHD Module 02: ADHD in Young and Adults Module 03: ADHD in Family Settings Module 04: ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD (See full curriculum) Who is this course for? Individuals seeking to understand ADHD and its effects on daily life. Professionals aiming to enhance their expertise in supporting individuals with ADHD. Beginners with an interest in psychology, education, or social care. Parents, guardians, and caregivers wanting to develop supportive strategies. Educators and teaching assistants looking to broaden their knowledge of ADHD in learning environments. Health and social care workers aiming to improve service provision for ADHD. Career Path Special Educational Needs (SEN) Support Worker ADHD Support Specialist Educational Psychologist Assistant Family Support Worker Behavioural Support Officer Health and Social Care Assistant Teaching Assistant specialising in ADHD Youth and Community Worker

Course Overview The Social Media Marketing Level 5 course provides a comprehensive exploration of the modern digital landscape, equipping learners with the expertise to design, implement, and manage strategic marketing campaigns across major social platforms. Through a structured learning journey, this course offers in-depth insights into the latest marketing techniques, consumer behaviour analysis, and brand growth strategies. Learners will develop a strong understanding of how to engage audiences, optimise content, and leverage data-driven approaches to drive results. By the end of the course, participants will be equipped to contribute to business success through innovative marketing initiatives, whether for personal ventures or organisational objectives. Designed for individuals at various stages of their career, this programme empowers learners to stay ahead in a competitive market by mastering dynamic digital tools and techniques essential for success in the ever-evolving world of social media marketing. Course Description Throughout the Social Media Marketing Level 5 course, learners will delve into a broad range of topics crucial to achieving success in the digital marketing arena. Starting with the fundamentals of digital marketing, the programme moves through growth hacking strategies, customer journey mapping, content development, and search engine optimisation. Dedicated modules explore platform-specific marketing techniques for Facebook, Instagram, Twitter, and YouTube, as well as mobile and e-mail marketing approaches. The course fosters the development of strategic thinking, analytical capabilities, and content management skills essential for enhancing brand visibility and audience engagement. Learners will also explore how to optimise marketing efforts based on key performance metrics and consumer insights. With a curriculum tailored to current industry standards, this course prepares individuals to navigate the complex social media landscape confidently and innovatively, ensuring they are well-positioned for career advancement and professional growth in the digital marketing sector. Course Modules Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing (See full curriculum) Who is this course for? Individuals seeking to build a strong foundation in digital and social media marketing. Professionals aiming to enhance their marketing strategies and career progression. Beginners with an interest in exploring the world of digital branding and communication. Entrepreneurs and business owners wanting to boost their online presence. Marketing students and graduates looking to deepen their practical knowledge of social media trends. Career Path Social Media Manager Digital Marketing Executive Content Strategist SEO Specialist Brand Communications Officer Online Community Manager E-Commerce Marketing Coordinator Digital Advertising Specialist Influencer Marketing Executive Marketing Consultant

Course Overview The Mental Health Awareness Diploma offers a comprehensive exploration into the complexities of mental health, equipping learners with essential knowledge to better understand mental health issues across various stages of life. This course highlights common mental illnesses, treatments, and the societal perspectives surrounding mental health. Learners will gain a deeper appreciation of the importance of early intervention, support strategies, and the role of mental health legislation. Through studying a broad range of topics, participants will develop a heightened awareness of the challenges faced by individuals experiencing mental health conditions. By the end of the programme, learners will have a well-rounded understanding that can be applied across personal, educational, or professional settings. This course is ideal for anyone looking to foster a supportive environment within communities or workplaces, promoting wellbeing and inclusivity. Upon successful completion, learners will possess a foundation that encourages compassionate engagement with mental health issues. Course Description The Mental Health Awareness Diploma delves into key areas such as psychiatric and genetic disorders, stress, anxiety, schizophrenia, personality and mood disorders, as well as eating and sleeping disorders. The course also addresses sensitive topics like self-harm and suicide, while highlighting therapeutic interventions and medication options. Learners will explore how social attitudes, legislation, and workplace environments influence mental health care and stigma. The structured modules ensure an accessible and supportive learning journey, promoting critical thinking and empathetic understanding. Students will enhance their awareness of early signs, risk factors, and appropriate responses to mental health issues. Designed to strengthen both personal insight and professional capability, this course provides a valuable framework for contributing positively within educational, healthcare, or corporate settings. The Mental Health Awareness Diploma stands as an informative and enriching pathway for those committed to promoting mental wellness and inclusivity in their communities and professions. Course Modules Module 01: Introduction to Mental Health Module 02: Childhood and Adolescent Psychiatric and Genetic Disorders Module 03: Stress and Anxiety Disorders Module 04: Schizophrenia Module 05: Personality Disorders Module 06: Mood Disorders Module 07: Eating and Sleeping Disorders Module 08: Self-Harm and Suicide Module 09: Medication and Therapy in the Treatment of Mental Illness Module 10: Social Attitudes To Mental Illness Module 11: Mental Health Legislation and Services Module 12: Mental Health In The Workplace (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of mental health and wellbeing. Professionals aiming to improve mental health awareness within their organisations or roles. Beginners with an interest in psychology, counselling, or community care. Anyone committed to promoting inclusivity and supporting mental health initiatives. Career Path Mental Health Support Worker Counselling Assistant Human Resources and Wellbeing Officer Social Care Worker Educational Support Assistant Community Outreach Coordinator Youth Worker specialising in Mental Health Mental Health Advocate

This Course is the DSL Course delivered via Zoom (it is the same as the face to face course but delivered via video conferencing and will be no more than 15 people at one time. There will be a training consultant taking delegates through the course and available to answer any questions throughout the course. This course will help you and you become familiar with the role and responsibilities of the designated safeguarding lead in your organisation. It will develop both your competence and confidence in carrying out the role of Designated Safeguarding Lead (DSL). Formally known as Level 3.

Course Overview This comprehensive First Aid at Work course is designed to equip learners with the knowledge needed to effectively manage health-related emergencies in professional settings. Covering a wide range of workplace incidents, it explores the role of appointed persons, emergency protocols, and how to respond to common injuries and illnesses. Learners will develop confidence in managing both physical and mental health-related situations at work, including remote support and procedures adapted for the COVID-19 era. Whether you are an employee, manager, or business owner, this course provides essential guidance that aligns with UK regulations and first aid expectations in modern work environments. By the end of the course, learners will be familiar with key emergency response procedures and legal requirements, contributing to a safer and more responsible workplace culture. Course Description The First Aid at Work course offers in-depth learning across a structured series of modules that cover everything from primary and secondary assessments to CPR, AED usage, and mental health support. It examines various types of injuries and illnesses such as fractures, dislocations, breathing problems, and minor workplace injuries. The course also discusses the legal framework for first aid at work, risk assessments, and the importance of mental health awareness. Additionally, it addresses recent considerations such as pandemic-specific protocols and remote psychological support. Learners will gain theoretical insight into emergency handling, including when and how to contact emergency services. With up-to-date content aligned with UK standards, this course is ideal for those looking to support a health-conscious and safety-oriented work environment. Course Modules: Module 01: Introduction to Workplace First Aid Module 02: Appointed Persons in the Workplace First Aid Module 03: Incident Management at Work Module 04: Classifications and Abbreviations Module 05: Emergency Management Module 06: Primary Survey Module 07: Secondary Survey Module 08: Basic First-Aid Techniques Module 09: AED Module 10: Minor Injuries at Workplace Module 11: Loss of Responsiveness and CPR Module 12: Breathing Problems Module 13: Secondary Illnesses and Injuries Module 14: Fractures and Dislocations Module 15: Call for an Emergency Module 16: Things to Keep in Mind for A First Aider Module 17: Legal Framework for Workplace First Aid Module 18: Mental Health First Aid in the Workplace Module 19: First Aid during Coronavirus Pandemic Module 20: First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 21: Remote Psychological First Aid (See full curriculum) Who is this course for? Individuals seeking to understand workplace first aid responsibilities. Professionals aiming to support health and safety compliance in the workplace. Beginners with an interest in health and safety protocols. Managers, HR personnel, or safety officers seeking foundational knowledge in first aid. Career Path Workplace Health & Safety Officer HR and Compliance Manager Office Administrator with Safety Responsibilities Site or Facility Supervisor Community Support Worker Mental Health Support Facilitator Risk Management and Corporate Safety Advisor

Course Overview This comprehensive Microsoft Office course provides an in-depth understanding of the core Office applications—Word, Excel, PowerPoint, and Access. Designed to develop essential digital skills, it equips learners with the ability to navigate each program with confidence, improving document creation, data management, presentations, and database handling. Covering both foundational and advanced features, the course is ideal for those looking to boost their efficiency in a variety of business and administrative contexts. By the end of the course, learners will have the capability to produce professional documents, organise data in spreadsheets, create impactful presentations, and manage information through databases. This structured training ensures clarity in using Microsoft Office tools to support workplace productivity and enhance employability across multiple sectors. Course Description This course explores the full functionality of Microsoft Word, Excel, PowerPoint, and Access—focusing on both classic and new features of the 2019 versions. Learners will begin with the essentials, such as creating and formatting documents, performing calculations in spreadsheets, and developing effective slide presentations. As the modules progress, learners will delve into more detailed features, including managing lists, inserting graphics, handling data queries, and designing user-friendly reports. The training also includes familiarisation with the interface and workflow improvements in each application, offering structured, sequential guidance. Ideal for office professionals, jobseekers, and administrative staff, the course enhances digital fluency and enables learners to carry out a wide range of clerical and operational tasks using the Microsoft Office suite. Course Modules Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Microsoft Word 2019 Module 09: Microsoft Word 2019 New Features Module 10: Getting Started with Word Module 11: Formatting Text and Paragraphs Module 12: Working More Efficiently Module 13: Managing Lists Module 14: Adding Tables Module 15: Inserting Graphic Objects Module 16: Controlling Page Appearance Module 17: Preparing to Publish a Document Module 18: Workbooks - Microsoft Word 2016 (Beginner) Module 19: Microsoft PowerPoint 2019 Module 20: Microsoft PowerPoint 2019 New Features Module 21: PowerPoint Interface Module 22: Presentation Basics Module 23: Formatting Module 24: Inserting Options Module 25: Working with Objects Module 26: Table Module 27: Charts Module 28: Review and Presentation Module 29: Microsoft Access 2019 Module 30: Microsoft Access 2019 New Features Module 31: Introduction to Access Module 32: Modify Data Module 33: Working with Queries Module 34: Access Forms Module 35: Working with Reports (See full curriculum) Who is this course for? Individuals seeking to improve their office software knowledge for employment. Professionals aiming to upgrade their digital skills in a business setting. Beginners with an interest in learning Microsoft Office applications. Jobseekers and administrative workers looking to strengthen their CVs. Career Path Administrative Assistant Data Entry Officer Office Manager Project Coordinator Personal Assistant Executive Support Roles Customer Service Representative Database Administrator (Entry-Level)