9790 Office courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Overview Learn how to prepare, store, handle and serve food to the highest industry hygiene and safety standards. Aimed at hospitality and catering professionals, this course will give you an in-depth understanding of all aspects of food safety management. In this Hospitality and Catering - Food Safety Level 3, you will learn how to maintain the highest levels of safety and hygiene in the workplace in compliance with UK food safety regulations. On completion, you will gain a legally recognised qualification demonstrating your skills and competence to work in any profession within the hospitality and catering industry. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Catering - Food Safety Level 3. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Catering - Food Safety Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 12 lectures • 04:25:00 total length •Module 01: Introduction to Hospitality Management: 00:24:00 •Module 02: An Overview of Hotel Industry: 00:18:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:24:00 •Module 05: Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:27:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:20:00 •Marketing in Travel and Tourism Business: 00:24:00 •Module 10: Accounting in Hospitality Industry: 00:26:00 •Module 11: Customer Satisfaction: 00:20:00 •Module 12: E-Hospitality and Technology: 00:22:00

Flash Sale On | | 11-in-1 Exclusive Bundle | Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | CPD QS Certified | 115 CPD Points | Lifetime Access

Gain essential skills in medical office management with the Medical Assistant Diploma. Learn medical terminology, record-keeping, confidentiality, and more. Perfect for aspiring medical assistants and healthcare professionals. Start your career today!

Highlights of the Course Course Type: Online Learning Duration: 1 Hour Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about workplace safety Understand the core competencies and principles of workplace safety Explore the various areas of workplace safety Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager Workplace Safety Training Course Master the skills you need to propel your career forward in workplace safety. This course will equip you with the essential knowledge and skillset that will make you a confident manager and take your career to the next level. This comprehensive workplace safety training course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this workplace safety training course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective workplace safety practice and equip you with the essential skills, confidence and competence to assist you in the workplace safety industry. You'll gain a solid understanding of the core competencies required to drive a successful career in workplace safety. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or for people who are aspiring to specialise in workplace safety. Enrol in this workplace safety training course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive workplace safety training course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this workplace safety can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This workplace safety training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This workplace safety training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This workplace safety training course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 01: Introduction Introduction 00:01:00 Module 02: What is Ergonomics? What is Ergonomics? 00:01:00 Module 03: Benefits of Ergonomic Program Benefits of Ergonomic Program 00:02:00 Module 04: Ergonomic Related Injuries Ergonomic Related Injuries 00:01:00 Module 05: Risk Factors and Causes of MSDs Risk Factors and Causes of MSDs 00:03:00 Module 06: Office Ergonomics Office Ergonomics 00:02:00 Module 07: Occupational Safety Program Occupational Safety Program 00:05:00 Module 08: Workplace Safety Inspection Workplace Safety Inspection 00:11:00 Module 09: Corrective Actions for Safety Corrective Actions for Safety 00:02:00 Module 10: Personal Protective Equipment Personal Protective Equipment 00:04:00 Module 11: Precautions for Electrical Safety Precautions for Electrical Safety 00:01:00 Module 12: Basic Safety Practices at Workplace Basic Safety Practices at Workplace 00:04:00 Module 13: OSHAs Standard OSHAs Standard 00:06:00 Assessment Assessment - Workplace Safety Training 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

This Digital Electronics Course is designed to give practical knowledge of the type of electronic circuitry used in a modern Computer System or in any type of Computer Controlled equipment such as Photocopiers, Cash Registers, Tablets, mobile phones and many other types of IT equipment. Digital Electronics involves the use of Silicon chips (Integrated Circuits). The internal structure of a computer is to a large extent comprised of Digital Electronic Circuits.

Thinking about a career in Business Analysis? The BCS Practitioner Certificate in Business Analysis has been designed to provide valuable learning for those in roles such as business analyst, business architect, business systems analyst, data analyst, enterprise analyst, management consultant, process analyst, product manager, product owner, project manager, and systems analyst.

Discover Energy Edge's course on decarbonising maritime propulsion. Enhance your knowledge with our virtual instructor-led training for sustainable maritime solutions.

With a single payment you will gain access to Level 2 Handmade Soap Making including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Enrol in the Level 2 Handmade Soap Making course to mass-produce your dream products with our secret recipes! Handmade soaps are safer for the skin, and the natural ingredients present in them attract the crowd. After completing the course, you will be able to play with the formulas and come up with some unique products in every batch. You can start your own brand, sell your soap online, and get hired by some excellent soap making companies. Start from scratch, and turn your passion into a profitable business! What's better than sharing some goodness? Fill the world with your customised soaps and fragrances! Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Level 2 Handmade Soap Making will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Level 2 Handmade Soap Making has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Level 2 Handmade Soap Making is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Soap Making: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Bundle? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum Course Overview Introduction to Soap Making Methods of Making Soap Rebatch Soap to Fix Mistakes How to Make Solid Shampoo How to Store Handmade Bath Products How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 2 Handmade Soap Making. It is available to all students, of all academic backgrounds. Requirements Our Level 2 Handmade Soap Making is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 2 Handmade Soap Making) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Regardless of whether you need to begin your own fruitful cleaning business or you need to improve your vocation possibilities inside the organization you as of now work for, you will track down that the Home and Commercial Cleaning Certification can be a valuable positive development. Prologue to the Home and Commercial Cleaning Certification This industry perceived certificate incorporates 22 data stuffed modules that you can learn at your own speed in your own space. This internet preparing requires roughly ten hours to finish with online help that you can depend on and trust. The course covers the fundamental things you need to know to support your vocation inside the cleaning business. It gives you the capacity to improve your procuring potential. On fulfillment of the course you will be needed to finish a different decision assessment, which covers every one of the modules you have quite recently finished. On passing, with a pass pace of 70%, you will can download and print your declaration and begin utilizing it to improve your cleaning vocation immediately. What You Will Learn The 22 modules are flooding with important data that you can use in your cleaning profession. You will get familiar with the accompanying: Comprehend the cleaning business from profession possibilities to beginning your own cleaning business. Know the various sorts of cleaning occupations from homegrown cleaning to business and mechanical cleaning. Distinguish whether it is beneficial to work for another person or to set up your own cleaning business. Will holds with fundamental cleaning hardware. Understand what hardware you will need and how to utilize it. Additionally figure out how to successfully store cleaning gear. Find out about substance wellbeing, including the synthetics you will use consistently. Know the distinction between acidic, antacid and nonpartisan synthetic substances and what they are utilized for. Comprehend the work in detail. This incorporates working hours, normal income, and working conditions. Learn fundamental cleaning procedures and anticipated norms. This incorporates tidying surfaces, cleaning glass and mirrors, how to clean strength surfaces and what norms you need to keep up. Think about cleaning items and defensive dress, assisting you with recognizing what you should wear to ensure your garments, claim to fame cleaning items and apparel marking to help brand perceivability. Comprehend the significance of viable kitchen cleaning. Find out about food handling, how to adequately clean a broiler and a fridge thus considerably more. Recognize how to finish business kitchen cleaning to the best quality. Realize the best daily practice to clean a washroom and latrine territory. Find out about the best schedules and why you ought to have shading coded fabrics. Comprehend clinic cleaning from territories you may have to clean to wellbeing and security prerequisites. Figure out how office cleaning varies from private cleaning and recognize different methods to successfully clean staff latrines. Understand what hardware you will require for mechanical cleaning, alongside the distinction among wet and dry modern vacuum cleaners and how to be careful when cleaning these conditions. Relate to green cleaning arrangements from natively constructed cleaning items to steam cleaning and the sky is the limit from there. Know the revealing methods. Revealing methodology incorporate guideline detailing, injury and infection announcing, and become more acquainted with what a mishap book is. Understand the stuff to clean outside regions. You will find out about arranging, readiness, security, and legitimate necessities. Figure out how to manage non-sorted waste. You will become acquainted with the various kinds of waste and how to deal with the exchange stream of waste to guarantee neatness consistently. Become more acquainted with additional about working in bound spaces and why and how to direct an exhaustive danger appraisal before you start to guarantee your wellbeing. Become familiar with running a pressing assistance and what this involves. Get significant data on beginning your own cleaning business from what you will require, the advantages and drawbacks and more to assist you with choosing if this is the most ideal decision for you and how to continue. Find out about showcasing your business, what protections you will need, duty, and then some. Advantages of the Home and Commercial Cleaning Certification Improve your vocation possibilities. Improve your procuring potential with the information and abilities got in this course. Industry perceived confirmation on fulfillment. Download and print your testament as and when you need it.