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Portfolio, Programme, and Project Offices (P3O®) Practitioner: In-House Training P3O® is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations. The P3O Practitioner Course is an interactive learning experience. The P3O Practitioner-level content provides you with sufficient knowledge and understanding of the P3O guidance to design, implement, manage or work within any component office of a P3O model. It enables participants to successfully complete the associated P30 Practitioner exam and achieve the qualification. In this course, you will be prepared to successfully attempt the P3O Practitioner exam and learn how to implement or re-energize a P3O model in their own organization. What you will Learn At the end of the P3O Practitioner course, you will be able to: Define a business case to get senior management approval for P3O Build a right P3O model to adapt to the organization's needs, taking account of the organization's size and portfolio, programme and project management maturity Identify the elements, roles, and functions deployed in a generalized P3O model Use tools and techniques in running the P3O and advising those who shape the portfolio of programmes and projects Introduction to P3O What is the purpose of P3O? Definitions What are P3Os? Portfolio, programme, and project lifecycles Governance and the P3O Designing a P3O Model Factors that affect the design Design considerations What functions and services should the P3O offer? Roles and responsibilities Sizing and tailoring of the P3O model Why have a P3O? How a P3O adds value Maximizing that value Getting investment for the P3O Overcoming common barriers Timescales Why have a P3O (Extension)? The P3O Business Case The P3O Model Blueprint Vision Statement Demonstrating the Value KPIs The Benefits of Claimed Capabilities Benefit Realisation and Strategic Objectives Benefit Profile How to Implement or Re-Energize a P3O Implementation lifecycle for a permanent P3O Identify Define Deliver Close Implementation lifecycle for a temporary programme or project office Organizational context Definition and implementation Running Closing Recycling How to operate a P3O Overview of tools and techniques Benefits of using standard tools and techniques Critical success factors P3O tools P3O techniques

5-in-1 Exclusive Microsoft Excel Bundle Course!!! Come and join in, on this exceptionally designed Microsoft Excel bundle course to transform yourself into an Excel wizard, regardless of your current skill level. With over 80% of jobs now requiring Excel skills in the UK, the ability to navigate and master this tool is more than just a resume booster-it's a necessity. From basics to advanced formulas, and even automated dashboards, this bundle is your golden ticket to unlocking the full potential of Excel, making data analysis and presentation not just easier, but a true delight. This comprehensive bundle starts by guiding you through Beginner, Intermediate, and Advanced levels of Excel. You'll then explore the Newest Functions and dive deep into 25 Must-know Formulas and Functions that are game-changers. But we don't stop there; you'll learn to create Automated Dashboards using Advanced Formulas, VBA, and Power Query, and even get a mastery tour of the entire Microsoft Office Suite, including Word, PowerPoint, and 365. It's a well-rounded education designed to make you proficient and efficient in handling any task Excel throws your way. The Microsoft Excel Course includes these 5 Premium Courses: Course 01: Microsoft Excel - Beginner, Intermediate & Advanced Course 02: New Functions in Microsoft Excel Course 03: Microsoft Excel - 25 Must-Know Formulas and Functions Course 04: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 05: Mastering Microsoft Office: Word, Excel, PowerPoint, and 365 Streamline your business processes, or just attempt to upskill for personal satisfaction, our Microsoft Excel Bundle Course is the leap forward you've been waiting for. In today's data-driven world, being Excel-savvy isn't just an asset; it's a must-have skill. Join us on this journey to becoming an Excel expert and open doors to endless career opportunities. Enrol now! Learning Outcomes of Microsoft Excel Course: Navigate Excel from basic operations to advanced functionalities confidently. Master new functions and 25 essential formulas in Excel. Design and implement automated dashboards with VBA and Power Query. Utilise the full suite of Microsoft Office for professional use. Analyse and present data effectively using Excel. Increase workplace productivity with advanced Excel skills. Why Choose Our Microsoft Excel Course? Get a Free CPD Accredited Certificate upon completion of Microsoft Excel course. Get a free student ID card with Microsoft Excel Training. Get instant access to this Microsoft Excel course. Learn Microsoft Excel from anywhere in the world. This Microsoft Excel course is affordable and simple to understand. The Microsoft Excel course is an entirely online, interactive lesson with voiceover audio. Lifetime access to the Microsoft Excel course materials. The Microsoft Excel course comes with 24/7 tutor support. Start your learning journey straight away! Course 01: Microsoft Excel - Beginner, Intermediate & Advanced Module 01: Excel From A-Z Course Introduction Module 02: Getting Started With Excel Module 03: Values, Referencing And Formulas Module 04: Intro To Excel Functions Module 05: Adjusting Excel Worksheets Module 06: Visually Pleasing Cell Formatting Module 07: How To Insert Images And Shapes! Module 08: Visualize Data With Charts Module 09: Excel's Printing Options Module 10: Benefits Of Using Excel Templates Module 11: Working With Excel Datasets Module 12: Excel Database Functions Module 13: Excel Data Validation Module 14: Excel PivotT ables Module 15: Excel's Power Pivot Add-In Module 16: Excel's Conditional Functions Module 17: Excel's Lookup Function Module 18: Text Based Functions In Excel Module 19: Auditing Formulas And Views In Excel Module 20: Excel's 'What If?' Tools Module 21: Welcome To Excel VBA Module 22: The VBA Language Module 23: Writing VBA Code Module 24: Important VBA Tools And Logic Module 25: Excel VBA Lopps Module 26: Triggering Macros Module 27: Excel User Forms Module 28: Starting A Career In Excel Course 02: New Functions in Microsoft Excel Module 01: Introduction and Agenda Module 02: RANDARRAY Module 03: UNIQUE Module 04: SEQUENCE Module 05: SORT and SORTBY Module 06: SORT A Practical Example Module 07: FILTER Module 08: FILTER A Practical Example Module 09: Other Useful New Functions Module 10: Using the New Functions in Reports Course 03: Microsoft Excel - 25 Must-Know Formulas and Functions Module 01: 25 Must-Know Formulas and Functions =========>>>>> And 2 More Courses <<<<<========= This course's curriculum has been designed by Microsoft Excel experts with years of Microsoft Excel experience behind them. The Microsoft Excel course is extremely dynamic and well-paced to help you understand Microsoft Excel with ease. You'll discover how to master the Microsoft Excel skill while exploring relevant and essential topics. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Job seekers Office professionals Data analysts Business owners Students Career improvers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Data Analyst - £30,000 to £50,000 Financial Analyst - £35,000 to £60,000 Administrative Assistant - £20,000 to £30,000 Project Manager - £40,000 to £70,000 Business Analyst - £35,000 to £65,000 Accountant - £25,000 to £50,000 Certificates CPD Accredited Certificate Digital certificate - Included Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. CPD Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you ready to embark on an enlightening journey of wisdom with the Typist bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Typist - Immediate start. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 1: Touch Typing Essentials Course 2: Document Control Course 3: Ultimate Transcription and Captioning Course Course 4: Microsoft Office Bundle Course 5: Virtual Assistant Course 6: Minute Taking Course Course 7: Diploma in Effective Writing Skills Course 8: Proofreading & Copyediting Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Typist - Immediate start bundle illuminate your path to wisdom. The Typist - Immediate start bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Typist - Immediate start package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Typist bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Typist - Immediate start community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Typist bundle. Establish robust bases across each course nestled within the Typist bundle. Decipher intricate concepts through the articulate content of the Typist bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Typist bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Typist bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Typist bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Typist bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Typist bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Typist journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Typist bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Typist bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

This course will allow you to explore the potential of self-service business intelligence using Power BI Desktop to analyse and connect to different sources of data, creating Relationships between those different datasets, Query the data using Shaping and data Modelling, to create Visualizations, and publish Reports to different platforms . Course Objectives At the end of this course you will be able to: Connect to data from different sources. Use the Query Editor Perform Power BI desktop data Shaping and Transformation. Create Power BI desktop Modelling. Create Power BI desktop Visualizations and Reports. ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level and Business Intelligence. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Please visit our site (ms-officetraining co uk) to get a feel of the excellent feedback our courses have had and look at other courses you might be interested in. Introduction to Power BI Power BI Jargon explained A quick look at Power BI Desktop A quick look at the Power BI service Helpful resources Power BI and Excel Introduction to using Excel data in Power BI Upload Excel data to Power BI Import Power View and Power Pivot to Power BI Getting started with Power BI Desktop Overview of Power BI Desktop Accessing Help and Helpful resources Connect to data sources in Power BI Desktop Shaping and Transforming Data with Query Editor Introduction to the Query Editor Data Sources Power BI Desktop can Connect to Introduction to Steps and M code Combining Data Using Merge and Append Queries Data Type Properties Working with Delimiters Clean and transform your data with the Query Editor Text Specific Transformation Tools Number Specific Transformation Tools Date Specific Transformation Tools Split and Merge columns Creating an Index Column Adding Conditional Columns Columns From Examples Grouping and Aggregating data Pivoting and Unpivoting Using filters Modeling the data Introduction to modeling your data How to manage your data relationships Create calculated columns Optimizing data models Create calculated measures Show Values As and Quick Measures Create calculated tables Explore your time-based data Introduction to DAX DAX calculation types DAX functions Visualizations Introduction to visuals in Power BI Create and customize simple visualizations Modify colors in charts and visuals Shapes, text boxes, and images Page layout and formatting Group interactions among visualizations Visual hierarchies and drill-down Using custom visualizations Create a KPI Visualization Geo-Data and Maps Reports, Publishing and Sharing Introduction to the Power BI service Quick insights in Power BI Create and configure a dashboard Ask questions of your data with natural language Create custom Q&A suggestions Share dashboards with your organization Introduction to content packs, security, and groups Publish Power BI Desktop reports Print and export dashboards and reports Create groups in Power BI Use content packs Update content packs Publish to web Who is this course for? Who is this course for? This course facilitates you with knowledge on the potential for Power BI Desktop to analyse and connect to different sources of data, creating Relationships between those different datasets, Query the data using Shaping and data Modelling, and to create Visualizations, and publish Reports to different platforms. Requirements Requirements Before attending this course, delegates should have: - A general knowledge of database concepts (fields, records and relationships) - Familiarity with Excel. Career path Career path Business Intelligence Data Analysis ETL & Data Warehousing

Elevate your career with our Receptionist course! Gain mastery in communication, front desk management, scheduling, and more. Become an office cornerstone. Enrol now!

Project Orange Belt® 2013 - Dynamic Scheduling with Microsoft® Project 2013 Workshop: On-Demand Microsoft® Project Orange Belt® 2013 gives participants a full insight into creating effective schedules using Microsoft® Project 2013, allowing you to estimate, coordinate, budget, staff, and control projects and support other users. This workshop provides the eBook Dynamic Scheduling with Microsoft® Project 2013, and is kept up to date with the framework of knowledge outlined by the Project Management Institute's (PMI)® A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and the Practice Standard for Scheduling. Participants will need a laptop with Microsoft® Project Standard 2013, Project Professional 2013, or Project Pro for Office 365 desktop with the latest service packs. What You Will Learn You'll learn how to: Understand what's new in Project 2013 Explain where Project 2013 fits in the Microsoft® EPM solution Initialize Project 2013 to start project planning Create a well-formed project schedule Understand task types and the schedule formula Assign resources and costs to tasks Analyze resource utilization and optimize the schedule Set a baseline and track progress Create and manage project reports Customize views and fields Apply Earned Value Management Understand the basics of managing multiple projects Getting Started Enterprise Project Management Concepts and Framework Getting Started with Project 2013 Entering Tasks Entering Estimates Entering Dependencies Entering Deadlines, Constraints, and Task Calendars Entering Resources and Costs Entering Assignments Optimizing the Schedule Updating the Schedule Reporting Earned Value Management (EVM) Evaluating the Project Summary Consolidated Schedules Course Summary and Next Steps

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Administrative & Financial Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Administrative & Financial Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Administrative & Financial Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Administrative & Financial Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Administrative Management Course 02:HR Management Course Course 03:Legal Office Administration Course 04:Virtual Interviewing for HR Course 05:Project Management Training Course 06:Business Performance Management Course 07:Business English and Communication Course 08:Business Writing Course 09:IT Administration and Networking Course 10:Microsoft Teams for Administrators Course 11:Personal Leadership Skills Course 12:Maximise Your Personal Productivity: Negotiation Skills Course Course 13:Financial Management Course 14:Meeting Management Online Course 15:Minute Taking Course Course 16:Business Development Course 17:Diploma in Business Analysis Course 18:Business Accounting Training Course 19:Industrial and Organisational Psychology Course 20:Dealing with Conflict at Work Course 21:Supporting a Grieving Employee: A Manager's Guide Course 22:Workplace Stress Management Course 23:Decision-Making in High-Stress Situations Course 24:10 Soft Skills for Workplace Course 25:Financial Analysis Course 26:Certificate in HR Audit Course 27:Compliance Administrator Course 28:Anti-Money Laundering (AML) and Financial Crime Course 29:Business Law 2021 Course 30:UK Employment Law 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Administrative & Financial Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Administrative & Financial Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Administrative & Financial Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Administrative & Financial Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Portfolio, Programs, & Project Offices Practitioner: Virtual In-House Training P3O® is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations. The P3O Practitioner Course is an interactive learning experience. The P3O Practitioner-level content provides you with sufficient knowledge and understanding of the P3O guidance to design, implement, manage or work within any component office of a P3O model. It enables participants to successfully complete the associated P30 Practitioner exam and achieve the qualification. In this course, you will be prepared to successfully attempt the P3O Practitioner exam and learn how to implement or re-energize a P3O model in their own organization. What you will Learn At the end of the P3O Practitioner course, you will be able to: Define a business case to get senior management approval for P3O Build a right P3O model to adapt to the organization's needs, taking account of the organization's size and portfolio, programme and project management maturity Identify the elements, roles, and functions deployed in a generalized P3O model Use tools and techniques in running the P3O and advising those who shape the portfolio of programmes and projects Introduction to P3O What is the purpose of P3O? Definitions What are P3Os? Portfolio, programme, and project lifecycles Governance and the P3O Designing a P3O Model Factors that affect the design Design considerations What functions and services should the P3O offer? Roles and responsibilities Sizing and tailoring of the P3O model Why have a P3O? How a P3O adds value Maximizing that value Getting investment for the P3O Overcoming common barriers Timescales Why have a P3O (Extension)? The P3O Business Case The P3O Model Blueprint Vision Statement Demonstrating the Value KPIs The Benefits of Claimed Capabilities Benefit Realisation and Strategic Objectives Benefit Profile How to Implement or Re-Energize a P3O Implementation lifecycle for a permanent P3O Identify Define Deliver Close Implementation lifecycle for a temporary programme or project office Organizational context Definition and implementation Running Closing Recycling How to operate a P3O Overview of tools and techniques Benefits of using standard tools and techniques Critical success factors P3O tools P3O techniques

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included