9589 Office courses in Cardiff delivered Online

Learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Join this online session, led by Ann Wise, Historic Church Buildings Support Officer. It will give you useful tips on opening your church to visitors.

Join this online session, led by Ann Wise, Historic Church Buildings Support Officer. It will give you useful tips on developing a fundraising strategy for your project.

The Life Garage - you service your car so why not your life? Skills, tools and ideas for living life well.

Our basic security training covers laws and regulations governing security officer practices and procedures within the State of Georgia. Students learn basic case management, report writing, maintaining a good relationship with law enforcement, and surveillance methods. We also cover laws, regulations, ethics, and investigative tools and techniques. In the firearms portion, students will gain an understanding of how to use a handgun to control a confrontation with a criminal. Students will learn appropriate tactics and decision-making skills to use while armed, under stress, and in the midst of a confrontation. Students must be able to handle a pistol safely and hit a silhouette target at 7 yards. Trained officers will then be certified and licensed with the state to work for a business or agency. *While this course can be completed online, students must be able to visit the academy to satisfy the range requirements of the certification.

Our basic security training covers laws and regulations governing security officer practices and procedures within the State of Georgia. Students learn basic case management, report writing, maintaining a good relationship with law enforcement, and surveillance methods. We also cover laws, regulations, ethics, and investigative tools and techniques. In the firearms portion, students will gain an understanding of how to use a handgun to control a confrontation with a criminal. Students will learn appropriate tactics and decision-making skills to use while armed, under stress, and in the midst of a confrontation. Students must be able to handle a pistol safely and hit a silhouette target at 7 yards. Trained officers will then be certified and licensed with the state to work for a business or agency. *While this course can be completed online, students must be able to visit the academy to satisfy the range requirements of the certification.

CTS FLEX (one-on-one) training is designed to help you TRAINING and improve HEALTH with the CTS WORKOUT Training System anywhere. If you're ready to push your limits and see great results, sign up today! For 3 months you will have FREE ONLINE training with no obligation. Then if you want to continue, just let us know.

Post Graduate Diploma Project Management qualification is designed to meet the needs of senior managers responsible for projects and provide a comprehensive understanding of the fundamental topics needed to manage business projects within a complex and everchanging environment. To know more on othm level 7 postgraduate diploma in project management online course, visit us.