Additional specialist training for those working with couples or helping with relationship issues… Accredited CPD: 4 hours Length: 8.45am–1.00pm (GMT) Fresh, engaging and very, very informative. I learnt things to use in my personal life as well as with the couples I work with Live training delivered online – Join Jennifer Broadley on Thursday 9th May 24 for another jam-packed session live online via Zoom. You will have plenty of opportunities to ask questions. Simply book your place and we will send you email confirmation – your Zoom link will be sent the day before the event. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties, so you will also get a recording for 2 weeks afterwards to maximise your learning. Can’t make this date, then please register your interest and we’ll let you know as soon as another date is available. This additional training session gives us more time to look at how neurodiversity can impact relationships In most cases, applying the skills and techniques learned in the Couples Therapy Online Masterclass is all that’s needed to help a couple move forward in their relationship. Sometimes though, some extra focused knowledge of the challenges within specific types of relationship can help a therapist assess more quickly and meaningfully the relationship dynamic, allowing them to more effectively help the couple find a constructive and compassionate way forward. Why take this course Neurodiversity has been given significant media attention recently, which is all hugely positive. As a result though, more people are seeking out information and answers for their questions and personal experiences. As part of that process, they may well seek some counselling or therapy. It’s important then that, as therapists or counsellors, our knowledge, skillset, language and stories stay as up-to-date and relevant as possible to best serve our clients. In this session, we take time to clarify what’s most helpful and identify practical steps that can help. Jennifer's knowledge and experience shone through What will you learn Debunking the myths about neurodiversity – and replacing them instead with newer, more positive and inclusive research-based thinking The value (or not) of a diagnosis – and the possibility of mis-diagnosis The challenges when one or both partners are neurodiverse The most effective tools to support a re-steer back to respect and compatibility What to look out for with right- and left-brain-orientated neurodiversity How best to get mutual emotional needs met when two partners have different priorities, awareness and emotional expectations Having a neuro-divergent child – and how that can impact a relationship (positively and otherwise) Managing expectations – around the speed of change, and the consistency of more-respectful and kinder behaviours after therapy is complete Strategies that could work well with a neuro-divergent partner – and when might we have to get more creative A therapist’s next steps – when they suspect one or both of a couple is neurodivergent. And much more… You will also have the opportunity to ask Jennifer questions and benefit from the discussions resulting from those asked by others. Who is this course suitable for? Anyone working with couples, perhaps as a relationship counsellor or couples therapist, who would like further insights and ideas for helping couples when one or more is neurodivergent Anyone who has previously attended our Couples masterclass 1-day workshop (live or in person) If you already work with couples in your salaried work or private practice and you want to develop more insight into the different ways neurodivergence can impact couples specifically, and relationships generally, then this online training is for you. Please Note This course is not a substitute for therapy. This course has been independently accredited by the internationally recognised CPD Standards Office for 4 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.
In the dynamic landscape of UK business, mastering the art of bid writing is not just a skill; it's a strategic advantage. Recent Bid Writing challenges in the UK underscore the critical need for professionals who can craft compelling proposals that stand out in a competitive market. Our Advanced Diploma in Bid Writing, Tender Writing & Presentation Skills is a comprehensive online training programme designed to empower individuals with the expertise needed to excel in this demanding field. This Bid Writing, Tender Writing & Presentation Skills - Advanced Diploma Bundle Consists of the following Premium courses: Course 01: Mastering the Art of Bid Writing: Comprehensive Online Training Course 02: Communication Skills: Body of the Speech, Expressions & Body Movements Course 03: Public Speaking: Confident Delivery Skills Course 04: Effective CV Writing: Crafting Impressive Resumes Course 05: Presentation Skills: Engage Your Listeners Course 06: Agile Project Management Diploma Course 07: Basic English Spelling, Punctuation, and Grammar Course Course 08: Business English and Communication Skills Course 09: Microsoft Office course Course 10: Proofreading, Copywriting & Creative Writing Complete Course Course 11: Communication and Organisational Skills Course 12: Content Writing Course 13: Email Writing Training Course 14: Document Control for Project Management Course 15: Level 2 Diploma in Minute Taking Training Course 16: Admin Support Assistant Course 17: Workplace Performance Management Course 18: Purchasing & Procurement Course 19: Business Law Course 20: Self Esteem & Assertiveness 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of this Bid Writing, Tender Writing & Presentation Skills - Advanced Diploma bundle, you should be able to: Craft compelling bids with strategic and persuasive writing techniques. Master the art of confident public speaking and engaging presentations. Develop effective communication skills, including body language and expressions. Hone CV writing expertise for impressive self-presentation. Navigate agile project management principles for enhanced project success. Gain proficiency in minute-taking, document control, and admin support. This advanced diploma covers a spectrum of essential skills, from honing the art of bid writing to refining presentation and communication abilities. Delve into effective CV writing, master public speaking, and enhance your communication and organisational skills. With additional courses in project management, business law, and workplace performance management, this programme ensures a well-rounded skill set. Equip yourself with the tools needed to thrive in bid writing and beyond. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Bid Writers Project Managers Communication Professionals Procurement Specialists Administrative Support Personnel Individuals seeking comprehensive business and project management skills Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Bid Writing, Tender Writing & Presentation Skills course, all you need is - A smart device A secure internet connection And a keen interest in Bid Writing, Tender Writing & Presentation Skills Career path Bid Writer (•35,000 - •45,000) Project Manager (•40,000 - •60,000) Communication Specialist (•30,000 - •40,000) Procurement Officer (•35,000 - •45,000) Administrative Support Manager (•25,000 - •35,000) Business Analyst (•35,000 - •50,000) Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
Medical Receptionist Diploma provides comprehensive training in healthcare administration and receptionist duties. Participants will learn essential skills such as appointment scheduling, medical records management, and maintaining confidentiality in a medical environment.
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Hospitality and Catering - Food Safety Level 3 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Learn how to prepare, store, handle and serve food to the highest industry hygiene and safety standards. Aimed at hospitality and catering professionals, this course will give you an in-depth understanding of all aspects of food safety management. In this course, you will learn how to maintain the highest levels of safety and hygiene in the workplace in compliance with UK food safety regulations. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Hospitality and Catering - Food Safety Level 3 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Hospitality and Catering - Food Safety Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Hospitality and Catering - Food Safety Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Hospitality and Catering - Food Safety Level 3: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Hospitality and Catering - Food Safety Level 3? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum ***Hospitality and Catering - Food Safety Level 3*** Module 01: Introduction Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Catering - Food Safety Level 3. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Catering - Food Safety Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
In today's digital age, mastering the art of online meetings is essential for professionals across all industries. Our comprehensive "Managing Online Meetings" course is designed to equip you with the skills and knowledge to run seamless and productive virtual meetings. Whether you're new to the world of online meetings or looking to refine your existing skills, this course will transform the way you connect and collaborate in the virtual space. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Managing Online Meeting" course offers comprehensive guidance on conducting effective and professional online meetings. Learners will acquire essential skills in planning and preparing for meetings, ensuring all necessary elements are in place for a smooth session. They will learn proper meeting etiquette and useful tips to maintain professionalism and efficiency. The course provides an in-depth understanding of various online meeting platforms, helping learners choose and use the right tools for their needs. Additionally, the curriculum covers the importance of technology in taking accurate and organized meeting minutes, offering practical tips and techniques to master this crucial task. By the end of the course, participants will be well-equipped to manage online meetings confidently and competently, ensuring productive and successful virtual interactions. Course Curriculum Module 01: Planning and Preparation Module 02: Meeting Etiquette and Tips Module 03: Online Meeting Platforms Part - 01 Module 04: Online Meeting Platforms Part - 02 Module 05: Technology in Minute Taking Module 06: Tips for Minute Taking Learning Outcomes: Plan and prepare for effective online meetings. Understand online meeting etiquette and best practices. Learn to use various online meeting platforms. Enhance skills in technology for minute taking. Master techniques for accurate minute taking. Improve meeting management with efficient minute-taking strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Managing Online Meeting 1:35:31 1: Module 01: Planning and Preparation 09:38 2: Module 02: Meeting Etiquette and Tips 08:38 3: Module 03: Online Meeting Platforms Part - 01 35:10 4: Module 04: Online Meeting Platforms Part - 02 22:07 5: Module 05: Technology in Minute Taking 09:44 6: Module 06: Tips for Minute Taking 09:14 7: CPD Certificate - Free 01:00 Who is this course for? Office administrators needing meeting management skills. Managers coordinating remote team meetings. Secretaries responsible for minute taking. HR personnel managing virtual meetings. Project coordinators conducting online collaborations. Career path Office Administrator Executive Assistant Project Coordinator HR Specialist Virtual Meeting Facilitator Administrative Secretary Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
In today's digital age, mastering the art of online meetings is essential for professionals across all industries. Our comprehensive "Managing Online Meetings" course is designed to equip you with the skills and knowledge to run seamless and productive virtual meetings. Whether you're new to the world of online meetings or looking to refine your existing skills, this course will transform the way you connect and collaborate in the virtual space. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Managing Online Meeting" course offers comprehensive guidance on conducting effective and professional online meetings. Learners will acquire essential skills in planning and preparing for meetings, ensuring all necessary elements are in place for a smooth session. They will learn proper meeting etiquette and useful tips to maintain professionalism and efficiency. The course provides an in-depth understanding of various online meeting platforms, helping learners choose and use the right tools for their needs. Additionally, the curriculum covers the importance of technology in taking accurate and organized meeting minutes, offering practical tips and techniques to master this crucial task. By the end of the course, participants will be well-equipped to manage online meetings confidently and competently, ensuring productive and successful virtual interactions. Course Curriculum Module 01: Planning and Preparation Module 02: Meeting Etiquette and Tips Module 03: Online Meeting Platforms Part - 01 Module 04: Online Meeting Platforms Part - 02 Module 05: Technology in Minute Taking Module 06: Tips for Minute Taking Learning Outcomes: Plan and prepare for effective online meetings. Understand online meeting etiquette and best practices. Learn to use various online meeting platforms. Enhance skills in technology for minute taking. Master techniques for accurate minute taking. Improve meeting management with efficient minute-taking strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Managing Online Meeting 1:35:31 1: Module 01: Planning and Preparation 09:38 2: Module 02: Meeting Etiquette and Tips 08:38 3: Module 03: Online Meeting Platforms Part - 01 35:10 4: Module 04: Online Meeting Platforms Part - 02 22:07 5: Module 05: Technology in Minute Taking 09:44 6: Module 06: Tips for Minute Taking 09:14 7: CPD Certificate - Free 01:00 Who is this course for? Office administrators needing meeting management skills. Managers coordinating remote team meetings. Secretaries responsible for minute taking. HR personnel managing virtual meetings. Project coordinators conducting online collaborations. Career path Office Administrator Executive Assistant Project Coordinator HR Specialist Virtual Meeting Facilitator Administrative Secretary Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Duration 1 Days 6 CPD hours This course is intended for Anyone whose role requires them to use existing Power BI Reports or Dashboards to consume the contents. Roles can include management at all levels, team leaders or anyone who needs to commission the production of reports or dashboards. It is assumed that attendees on the course are familiar with charts. Please note that this course is not suitable for new Excel users, delegates need Ability to create charts Ability to use filters in data Overview This course covers the use of Power BI Desktop and the Power BI service hosted in Office 365 to identify core features, terminology and processes applicable when using reports or dashboards.Delegates will learn how to: Power BI Concepts and Main Features How a report is created Navigating reports and dashboards How to apply filters and slicers To use Insights, Analytics and Natural Language Queries Power BI provides a variety of methods for using reports and dashboards within which data can be viewed and analyzed visually. Getting Started with Power BI Power BI Concepts and Versions Introduction to Main Features: Jargon buster From Data to Reports and Dashboards Visualizations Overview Visualizations Available Visualizations as Filter Reports and Dashboards Similarities and differences Understanding what you are looking at Understanding what you are looking at Using a Report in Power BI Filters, sorting and using slicers See the actual data See Data and See Records Drill visualizations Off the shelf data analysis Quick Conditional Formatting Analytics lines Use Insight for Increases and Decrease Forecast Analytics Changing calculations and Show As Working with Dashboards Dashboards in Power BI Defined How is a dashboard different from a report? Working in the Dashboard window
Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
24 Hour Flash Deal **25-in-1 Chief Data Officer (CDO) Advanced Diploma Mega Bundle** Chief Data Officer (CDO) Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Chief Data Officer (CDO) Advanced Diploma package online with Studyhub through our online learning platform. The Chief Data Officer (CDO) Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Chief Data Officer (CDO) Advanced Diploma course provides complete 360-degree training on Chief Data Officer (CDO) Advanced Diploma. You'll get not one, not two, not three, but twenty-five Chief Data Officer (CDO) Advanced Diploma courses included in this course. 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Here's what you get: Step by step Chief Data Officer (CDO) Advanced Diploma lessons One to one assistance from Chief Data Officer (CDO) Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Chief Data Officer (CDO) Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Chief Data Officer (CDO) Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Chief Data Officer (CDO) Advanced Diploma certificate and transcript on the next working day Easily learn the Chief Data Officer (CDO) Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Chief Data Officer (CDO) Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Chief Data Officer (CDO) Advanced Diploma Requirements To participate in this Chief Data Officer (CDO) Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Chief Data Officer (CDO) Advanced Diploma Career path You will be able to kickstart your Chief Data Officer (CDO) Advanced Diploma career because this course includes various courses as a bonus. This Chief Data Officer (CDO) Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Chief Data Officer (CDO) Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free