136 Office Skills courses in Swanley

Master the basics of Microsoft Excel on our 1-day Excel Introduction training course. Our friendly, certified Excel trainers will have you confidently using Excel in no time.  ✔ A complete beginners’ Excel course that covers all of the basics.  ✔ Plenty of one to one attention and time to ask questions.  ✔ Friendly expert trainers, small groups and a comfortable place to learn. Our courses are delivered in Guildford, London, Online, or even on-site at your offices!

Course Objectives This course aims to provide delegates with a foundation for Excel knowledge and skills. ' Customer Feedback Great course and excellent trainer. Thanks Tracy Preston - Western Power Distribution Very helpful course. Would definitely take another one. Pedro was very patient and made it fun and engaged with us all. Laura Smith - James Grant Very professional and well mannered, fun and pleasant at the same time. I learnt a lot Carolina Foster - CNN 1 year email support service Take a look at the consistent excellent feedback from trainees visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored in company training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Please visit our site (ms-officetraining co uk) to get a feel of the excellent feedback our courses have had and look at other courses you might be interested in. What is Excel? The Excel Interface Ribbon, Tabs and Groups Microsoft Office Backstage view Working with Workbooks Create a blank Workbook Create a Workbook using a Template Opening and saving Files Working with worksheets Worksheet navigation Select one or multiple Worksheets Insert, Move, Copy or Delete a Worksheet Working with Cells, Rows & Columns Cell References How to select cells or ranges Different types of data Move, Copy and Delete cells Pasting Options Find and Replace Working with Rows and Columns Overview of formulas in Excel Autocalculation The parts of an Excel formula Using calculation operators in Excel formulas The difference between Absolute, Relative and Mixed references Using Excel functions; Sum, Average, Max and Min Cell Formatting Font Format options Number Format options Change the Fill and Borders Cell Alignment An Introduction to Charts Create a simple Chart Format your chart Page Layout and Print Page Layout and Page Break View Change the Page Orientation Set Page Margins Headers and Footers in a worksheet Print a worksheet or workbook Who is this course for? Who is this course for? For those who want to explore in more detail formulas and functions, data analysis and data presentation. Requirements Requirements General knowledge of the Windows OS Career path Career path Excel know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

In the past, popular thought treated artificial intelligence (AI) as if it were the domain of science fiction or some far-flung future. In the last few years, however, AI has been given new life. The business world has especially given it renewed interest. However, AI is not just another technology or process for the business to consider - it is a truly disruptive force.

A series of hourly small group sessions where we look at different aspects of Excel Duration: 1 hr sessions Alternatively, we can do you one-to-one sessions, either via virtual classroom or in person at our training course. These are £30 per hour, or £125 for 5-hour blocks.

This course is ideal for line managers who conduct appraisals for team members. The focus is on the conversations you will have in appraisals and how you can make them a positive experience for you, your employee and the organisation.

A popular 3 day programme aimed at team supervisors and managers. Develop skills in managing yourself, your job and managing others.

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Meetings are a fact of working life - both virtual and physical meetings. Recording the key points from meetings is critical to making sure that accurate information is captured, and action points are clearly identified and allocated. This virtual training session will support members of staff to develop their skills in recording the key points from meetings and discussions. This course will help participants: Describe the different levels of note taking and pick the appropriate style for the meeting Prepare to take minutes in the virtual and the physical environment Liaise and work in partnership with the meeting Chair Use a template to enable the capturing of key points Set up the room ready for the meeting Identify key points to record, versus what not to record Interrupt the meeting confidently to check key points Take neutral, accurate and concise records Produce a well-laid out set of minutes. 1 Introduction Objectives and overview Introductions and personal aims 2 An introduction to minutes Purpose and use Different levels of notetaking 3 Preparing to take minutes Identifying the purpose of the meeting Working with the Chair Tips and techniques to prepare effectively Case studies, review and discussion The physical environment: setting up for a meeting 4 Listening and recording Tips and techniques to make the process easier How to interrupt a meeting What to record; what to leave out Recording in short-form using playscript and bullet-points Listening neutrally Activity: Minuting a Meeting The tricky ones and how to overcome problems in the meeting 5 Preparing the minutes Producing a set of draft minutes Tips on grammar, punctuation and layout Stylistic variation Managing feedback from the Chair 6 Review Summary of key learning points Action planning

Polycom Handsets and Voicemail Soft Client Horizon Collaborate Desktop and Mobile App Receptionist Console Integrator Agent Client Supervisor Client Akixi Reporting Horizon Contact Agent Horizon Contact Supervisor Horizon Contact Admin User Web Portal User Admin Portal

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail Workplace Attendant Console and One-X Attendant Console One-X Portal and Video Soft phone / One X Communicator One-X Mobile/ Preferred Mobile IX Workplaces and Mobile App Agent and CMS Supervisor ASA – Avaya Site Administrator Tool AACC Administrator, Supervisor and Agent