3701 Office Skills courses delivered Online

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 3 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 3 course you will get fundamental ideas of phone-based customer service, the key understanding of problem-solving over the phone and so on. Enrol in this course today and start your instant first step towards learning about managing interoffice calls and voicemail. Learn faster for instant implementation. Learning Outcome Understand problem-solving over the phone Gain in-depth knowledge of intra-organisation dealings Know how to measure customer service Learn about managing interoffice calls and voicemail How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 3 Module 01: Managing Interoffice Calls and Voicemail 00:10:00 Module 02: Problem Solving over the Phone 01:04:00 Module 03: Intra Organisation Dealings 00:35:00 Module 04: Measuring Customer Service 00:12:00 Assignment Assignment - Phone-Based Customer Service Part - 3 00:00:00

Description: People are racing in the modern world yet cannot balance the time, work an life. Struggling to manage your time? Learn the excellent techniques of managing your time and meet the work deadline through the Diploma in Practical time Management course. Time Management helps you to plan and use your time precisely and wisely to complete your works. One of the practical methods of Time Management is given by Mike Clayton. In his book Brilliant Time Management, he proposes simple OATS principle that teaches you the practical ways of controlling your time. Throughout the Diploma in Practical time Management course, you will learn the OATS principles of managing time along with the necessity of time management, setting goals, overcoming challenges, and so on. Upon completion, you will be able to choose the right and appropriate ways for you to manage your time. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Practical time Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Practical time Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Start Here and Learn the Basics 5 Lectures Trailer: Why You Need this Course 00:03:00 Five Attitudes to Time and the secret to fulfilment 00:08:00 How to Make Dull Activities Interesting 00:09:00 Why You Cannot Manage Time 00:04:00 The OATS Principle 00:10:00 Outcomes: Setting Great Goals and Knowing What is Important Why Goal-setting Works 00:05:00 Set the SMARTEST Goals 00:11:00 Is it Important or is it just Urgent? 00:07:00 Activities: Being Able to Get Things Done Avoid the 'To Do Tyranny' 00:06:00 The OATS Principle and the Powerhouse Loop 00:03:00 What to Do about To Do items that Hang Around 00:06:00 How to Remember what's Outstanding 00:02:00 How to Clear a Backlog 00:07:00 Four Questions to Guide your Response to a Task 00:05:00 Time Management Solutions to Common Challenges What are Overload and Overwhelm? 00:04:00 How to Deal with a feeling of Overwhelm 00:07:00 Are you an Elephant or an Octopus? 00:04:00 Multi-tasking, and how to do it well if you must! 00:08:00 How to Delegate Effectively 00:12:00 Timing and Scheduling: How to Structure Your Day for Productivity How to get Really Good at Estimating 00:07:00 How to Schedule your Day 00:05:00 When to Schedule Activities into your Day 00:07:00 Conclusions: What to Do when All Else Fails The Ultimate Time Management Tool: How to Say NO 00:05:00 How would you like $86,400? 00:03:00 A Final Thought 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Ask yourself, how many times do you carry work over to the next day, or take work home? By doing things in a different order, planning effectively and become more efficient in dealing with daily tasks you can reduce stress and free up time for personal development and 'breathing space'. If you want Master Daily Planning and give yourself space to breathe and develop, join this Daily Planning: Strategies For Ultimate Success to get a flying through your day. Through the course, you will understand the importance and benefits of daily planning, how to tackle your time pirates. You will be able to undertake a gap analysis between current and desired planning state, You will learn strategies for dealing with meetings, how to deal with telephones, interruptions, and paper, understand the role of the to-do list, and more. Become more effective and efficient, do more in less time, reduce stress, free up time for development and be a super planner. What you'll learn understand the importance and benefits of daily planning download and use a 2-week challenge template undertake a gap analysis between current and desired planning state identify your time pirates understand how to tackle your time pirates appreciate why you put things off and the result learn strategies for dealing with meetings know how to deal with telephones, interruptions and paper learn the skills to achieve a 'zero inbox' understand the role of the to-do list choose how to tackle tasks when your time is the most 'valuable' know how to say 'no' and 'yes' undertake a critical reflective learning exercise Requirements you will need some way of writing down your observations/answers e.g. notebook or electronic device Introduction & getting started An Introduction to Daily Planning FREE 00:04:00 The 2 week challenge - video 00:02:00 Let's set the scene Mind the gap! 00:03:00 Thieves & Pirates A short introduction to this section 00:02:00 Managing time pirates 00:05:00 Do I procrastinate? ..... I'll have to think about that! Why Is Big Data Important? FREE 01:00:00 Let's tackle it NOW! 00:03:00 Not another meeting?! Marvellous Meetings 00:03:00 Interruptions, interruptions, interruptions ring, ring' 'do you have a minute' & the FAT attack 00:03:00 The holy grail The 'zero inbox' 00:05:00 PPPPP PPPPP introduction 00:03:00 Step by Step 00:03:00 The to-do-list To-Do-Lists 00:02:00 Prime & down time Prime & down time 00:02:00 Daily planning chart What a plan looks like and what goes where 00:02:00 Yes or No? just say 'no'! 00:04:00 'yes' 00:01:00 An action plan for success A 10 step plan for fulproof success 00:03:00 A daily planning visual metaphor - you don't want to skip this! I can't fit everything in....or can I 00:02:00 Summary Course Summary 00:02:00 Bonus Lecture Bonus Lecture 00:01:00 Course Certification

Course Overview Learn how to multiply your productivity tenfold by using bullet journaling! Sometimes, using a good old pen and paper is just better. Bullet journaling is a tried and tested method for boosting productivity and keeping track of tasks. Just try googling it and you'll see tons of videos and articles that showcase just how helpful bullet journaling is and how many people have used it to get things done.  This Bullet Journaling Course will teach you everything about bullet journaling and how you can set up your own bullet journaling system that'll help you stay organised, productive and on top of your tasks. The course has 1.5 hours worth of rich content that are short, precise and to the point, just like bullet journals. You'll learn what bullet journaling is, how to set up bullet journals that cater to your needs and many tips and tricks that'll help you boost your productivity.  This course has already helped many people to incorporate bullet journaling into their workflow and it can also help you. Enrol today and create a journaling habit that fits your lifestyle. What You Will Learn This is the best course you'll find on bullet journaling, teaching everything you need to know about this amazing topic. What is a bullet journal? What is bullet journaling and who created it? How to create a bullet journal? Positive Journaling Habits Creative ways to design your journal Bullet journaling method Many tips and tricks that'll help you get the most out of bullet journaling Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Stop wasting valuable time and maximise your productivity in the workplace, with this complete Procrastination Solution training course.  It's all too easy to put tasks off until a later time, or delay writing an important essay until the night before. But in the long-run, you are not benefitting from this mindset. Through this effective personal development program, you will learn how to make proper use of your valuable time. It starts by exploring the science behind procrastination and how procrastination can hold you back in life. Through expert tutoring, you will be introduced to different techniques for managing your time more efficiently, exploring the concept of good and bad procrastination in detail. Not only will you learn how to beat procrastination, but you will become a more productive, reliable person, which will in turn boost your earning potential and ensure you are a valued member of staff. Learning Outcomes: Beat procrastination through effective exercises and step-by-step guidance Learn the science behind procrastination from the experts Understand the negative impact of procrastination and why it is holding you back Gain advanced time management skills to maximise your productivity Become a more efficient, reliable and trustworthy professional in your organisation Eliminate the fear of saying no and understand your limits Make better use of your valuable time to become a highly successful individual Career Path This Procrastination Solution is 100% effective, designed by industry experts, with practical exercises that anyone can follow easily. This training program allows for both part-time and full-time learners, and is ideal for the following people: Students Professionals Coaches and mentors Anyone who wishes to beat their procrastination habit Unit 01: First Concepts and Brain Chemistry Introduction and First Concepts 00:02:00 The Science behind Procrastination 00:09:00 How Procrastination Can Destroy You 00:09:00 Unit 02: How to Beat Beating Procrastination Manage Your Time - Manage Your Life 00:11:00 How Highly Successful Individual 00:06:00 Unit 03: Additional Strategies for Beating Procrastination Good Vs Bad Procrastination 00:08:00 Don't Be Afraid to Say No 00:06:00 Unit 04: Final Thoughts and Ideas Final Thoughts and ideas 00:02:00

Overview   With the ever-increasing demand for Time Management in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Time Management may be.   Learning about Time Management or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Time Management. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Time Management is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Time Management Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Time Management Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Time Management Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Time Management, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Time Management, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Time Management, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Time Management Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 - Prioritising Your Time Prioritising Your Time 01:00:00 Module 2 - The Urgent Matrix The Urgent Matrix 01:00:00 Module 3 - Being Assertive Being Assertive 01:00:00 Module 4 - Productivity Productivity 01:00:00 Module 5 - Procrastination Procrastination 01:00:00

🚀 Unleash Your Potential with 'Time Mastery: Overcoming Delay and Boosting Productivity' Online Course! 🕒 Are you tired of feeling overwhelmed by the constant struggle to manage your time effectively? Do you find yourself procrastinating on important tasks, missing deadlines, and wishing for more hours in the day? It's time to take control of your schedule and transform your life with our revolutionary online course!   🌟 What You'll Learn: ✅ Proven Strategies for Overcoming Procrastination: Say goodbye to the habit of delaying tasks. Discover powerful techniques to break free from procrastination and boost your motivation. ✅ Time-Blocking Techniques: Learn the art of time blocking to maximize your productivity. Effortlessly organize your day to focus on what truly matters and achieve your goals with ease. ✅ Effective Goal Setting: Set clear, achievable goals and create a roadmap to success. Our course will guide you through the process of setting realistic objectives that align with your long-term vision. ✅ Mindfulness and Stress Reduction: Discover how to manage stress and maintain a healthy work-life balance. Master mindfulness techniques that will help you stay calm and focused, even in the midst of chaos. ✅ Technology Optimization: Harness the power of technology to streamline your tasks and boost efficiency. Explore tools and apps that will revolutionize the way you work and save you precious time. ✅ Personalized Productivity Plan: Craft a customized productivity plan tailored to your unique needs and preferences. Say goodbye to one-size-fits-all approaches - this course is all about finding what works best for YOU.   🎓 Why Choose 'Time Mastery'? 🚀 Proven Success: Our strategies have transformed the lives of thousands, helping them overcome procrastination and achieve their goals. 🔒 Lifetime Access: Enjoy lifetime access to the course content, allowing you to revisit and reinforce your newfound skills whenever you need. 👩‍💻 Expert Guidance: Learn from industry experts who have mastered the art of time management and productivity. Benefit from their experience and insights. 🌐 Accessible Anywhere: Take the course at your own pace, from the comfort of your home or on the go. All you need is an internet connection! 💡 Invest in Yourself: Time is your most valuable asset. Don't let it slip away. Invest in 'Time Mastery' today and unlock a future of limitless productivity and success! 🎁 Limited-Time Offer: Enroll now and receive exclusive bonuses, including downloadable resources, live Q&A sessions, and a community of like-minded individuals cheering you on!   ⏰ Time is of the essence. Don't delay - transform your life today with 'Time Mastery: Overcoming Delay and Boosting Productivity'! ⏰ Course Curriculum Procrastination Solution Intro And First Concepts 00:00 The Science Behind Procrastination 00:00 How Procrastination Can Destroy You 00:00 Manage Your Time - Manage Your Life 00:00 How Highly Successful Individuals 00:00 Good Vs Bad Procrastination 00:00 Don't Be Afraid To Say No NOT YET RATED 00:00 Final Thoughts And Ideas NOT YET RATED 00:00

🚀 Unlock Your Full Productivity Potential with 'Crafting Efficiency: Mastering Trello for Productivity' Online Course! 🚀 Are you tired of drowning in a sea of tasks, struggling to keep up with deadlines, and feeling overwhelmed by your workload? It's time to take control of your productivity and transform the way you work. Introducing our groundbreaking online course: 'Crafting Efficiency: Mastering Trello for Productivity.'   🌟 What's Inside the Course? 🌟 🚀 Module 1: Trello Fundamentals Master the basics of Trello, from creating boards to managing cards and lists. Learn essential keyboard shortcuts to navigate Trello like a pro. 📈 Module 2: Advanced Board Customization Dive deep into Trello's power features for tailoring boards to your unique workflow. Explore advanced settings, labels, and filters to supercharge your organization. 🔄 Module 3: Automation with Butler Unleash the full potential of Trello with automation using the Butler Power-Up. Save time and reduce manual effort by automating repetitive tasks. 🔗 Module 4: Integrations for Seamless Workflows Discover how to integrate Trello with popular apps and tools for a seamless work environment. Streamline communication and collaboration with integrations like Slack, Google Drive, and more. ️ Module 5: Collaboration and Team Productivity Harness the collaborative power of Trello for team projects. Implement best practices for communication, file sharing, and collaborative task management. 🌐 Module 6: Mobile Mastery Learn how to stay productive on the go with Trello's mobile app. Stay connected and manage your tasks from anywhere, anytime.   🎓 What Sets This Course Apart? Practical, hands-on lessons with real-world examples. Actionable strategies to immediately implement what you learn. Access to a supportive community for networking and problem-solving.   💡 Why Choose 'Crafting Efficiency'? Boost your productivity with a tool you're probably already using. Save time and reduce stress with a streamlined workflow. Stay ahead in your professional and personal life by mastering Trello's full potential.   🌈 Don't miss this opportunity to supercharge your productivity! Enroll now and start crafting efficiency with Trello! 🌟 Course Curriculum Basic Overview and Pricing 00:00 Working With the Menu (1) 00:00 Working With the Menu (2) 00:00 Trello Power Ups 00:00 Cards and Due Dates 00:00 Creating Labels and Comments 00:00 Adding-Attachments 00:00 Adding-Checklists 00:00 Custom Fields 00:00 Send a Card By E-Mail To Trello 00:00 Profile Activity Tracking 00:00 Creating Boards 00:00 Creating Teams 00:00 Creating Checklists For The Team 00:00 Importing Data 00:00 Direct Integrations 00:00 Google Drive 00:00 Tracking and Storage 00:00 Sharing And Discussion 00:00 Trello On Mobile 00:00 Advanced Team Building Administration-Overview 00:00 Team Creation 00:00 Team Visibility For Users Outside Your Team 00:00 Working With Admins 00:00 Working With Slack 00:00 Working With Members 00:00 Pinned Team Cards 00:00 Collaboration Based Power Ups 00:00 Google Hangout Power Ups 00:00 Tracking Progress 00:00 Subscriptions and Watching 00:00 Resources Board 00:00 Playbooks 00:00 Webinars 00:00 Collaboration 00:00 Editorial Calendar Case Study 00:00 Event Planning Case Study 00:00 Product Launch Case Study 00:00 Lead Management 00:00 Customer Support 00:00

🚀 Unlock Peak Productivity: Master Efficient Task Management with Basecamp! 🚀   Are you drowning in a sea of never-ending tasks, struggling to keep your projects organized and your team on the same page? Say goodbye to chaos and hello to streamlined success with our transformative online course: 'Efficient Task Management Using Basecamp'!   🌟 Why Choose Basecamp? 🌟   Basecamp is the game-changer your workflow needs! This powerful project management tool has revolutionized the way teams collaborate, ensuring seamless communication, and boosting productivity. Our comprehensive course will empower you to harness the full potential of Basecamp, turning it into your ultimate productivity ally.   🚀 What You'll Gain:   1️⃣ Master Basecamp Essentials: Navigate through Basecamp's features with ease. From project creation to task assignment, we've got you covered.   2️⃣ Effective Communication Strategies: Say goodbye to messy email threads! Learn how to centralize communication, ensuring everyone stays in the loop.   3️⃣ Streamlined Task Management: Say hello to efficiency! Discover how to organize tasks, set deadlines, and keep everyone accountable, all within the Basecamp platform.   4️⃣ Collaboration Superpowers: Unleash the true power of teamwork with Basecamp's collaborative features. See how seamless collaboration can elevate your project outcomes.   5️⃣ Time-Saving Tips and Tricks: Work smarter, not harder. Explore time-saving hacks to optimize your workflow and achieve more in less time.   🎓 Why Choose Our Course?   ✅ Expert Guidance: Led by seasoned professionals, our instructors bring real-world experience to the virtual classroom.   ✅ Interactive Learning: Dive into hands-on activities, case studies, and quizzes to reinforce your understanding and make learning fun!   ✅ Lifetime Access: Enjoy unlimited access to course materials, ensuring you can revisit and reinforce your skills whenever you need.   ✅ Community Support: Join our exclusive community of learners. Share insights, ask questions, and network with like-minded individuals.   🔥 Don't Miss Out! 🔥   Transform the way you work, boost your team's efficiency, and elevate your career with 'Efficient Task Management Using Basecamp.' Embrace the future of productivity - Enroll Now!   Ready to revolutionize your workflow? Click the link to join the course and take the first step toward a more efficient, organized, and successful future! 🚀💻✨     Course Curriculum Basic Course Overview 00:00 The Three Versions of Basecamp 00:00 Mobile Installation of Version 2.0 00:00 Customizing Your Profile 00:00 Customizing Basecamp Settings 00:00 Project Creation 00:00 Project Discussions 00:00 To Do Lists 00:00 Project Documents 00:00 Project Management - Discussions 00:00 Project Management - Dates and Content 00:00 Project Notifications 00:00 Project Tracking 00:00 Project Calendars 00:00 Project Participants 00:00 Project Templates 00:00 Project Content 00:00 Project Navigation Shortcuts- Part 1 00:00 Project Navigation Shortcuts - Part 2 00:00 Conclusion 00:00 Advance Introduction and Overview of the Advanced Course 00:00 Working with Basecamp Groups 00:00 Working with Clients 00:00 Working with Outsourcers 00:00 Working with Non Basecamp Users 00:00 Integrating with Microsoft Outlook 00:00 Basecamp and Dropbox With Zapier 00:00 Basecamp and E-Mail Integraton with Zapier 00:00 Basecamp and Google Integration Through Zapier 00:00 Interface Strategy 00:00 Assembling The Team 00:00 Creating Groups 00:00 Creating To Do Lists 00:00 Content and Discussions Set Up 00:00 Creating And Using Templates 00:00 Setting Dates 00:00 Team Assignments 00:00 Tracking and Managing Progress 00:00 Removing and Adjusting Participants 00:00 Conclusion 00:00

The course Productivity Habits of Highly Successful People presents you the habits of successful people that you may follow to succeed in life. Are you struggling to control your emotions? Or worried about your productivity? You will be happy to know that you can increase your productivity. The course guides you how to do it. The associated terms and concepts of productivity, the common habits of successful people, Parkinson's Law to increase productivity, project planning, and busy people vs. productive people, etc. will be discussed in the course. Apart from these, the course guides you the procedures for making better decisions. By the end of the course, you will be able to increase your productivity and also able to adopt and adapt the behaviours and habits of highly successful people. You will also able to apply Parkinson's Law in your real life to enhance your productivity. What Will I Learn? Create an asset to stop trading time for money. Embrace your current constraints to start a business. Leverage the 80/20 principle and Parkinson's law to increase productivity. Analyzing responsibilities to make better decisions. Master workflow, project planning, and get things done! Understand busy people vs. productive people. Understand lessons in email productivity. Learn the habits of highly successful people. Requirements Students will need to have a project in mind. Doing multiple tasks at once is the enemy of productivity. Who is the target audience? Students with patience and discipline to know that success does not happen overnight. The course will teach students how to do the right things, not how to multitask. Start to implement productivity habits slowly. If you try to do too much at once, habits don't tend to change. Section 01 - Leverage Long Term Success Habits of Highly Productive People FREE 00:03:00 Create an Asset 00:03:00 Embrace Constraints 00:04:00 The 80-20 Principle 00:03:00 Analyze Responsibilities 00:03:00 Make Better Decisions 00:01:00 Leverage Current Situations 00:02:00 Section 02 - Mastering Workflow Productive Action Planning 00:03:00 Good Project Planning 00:04:00 Mastering Workflow 00:02:00 Managing Commitments 00:02:00 Reviewing Tasks 00:02:00 Parkinson's Law 00:02:00 Batch Small Tasks 00:01:00 Email Productivity 00:04:00 Section 03 - Everyday Productivity Habits for Success Productive Routines for Morning and Night People 00:03:00 Routines to Decrease Working Hours 00:03:00 Busy People vs. Productive People 00:05:00 Things That Aren't Actually Productive 00:07:00 Habits to Avoid 00:03:00 More Habits to Avoid 00:04:00 Overcoming Concepts to Become Successful 00:03:00 Section 04 - Lessons to Learn to Maximize Probability Become More Productive 00:03:00 Power of Less 00:05:00 Interruption is the Killer of Productivity 00:03:00 Inspiration is Perishable 00:01:00 Money Mistakes Successful People Avoid 00:04:00 Avoid Zero Sum Games 00:02:00 Course Certification