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2994 Office Skills courses in Congleton delivered On Demand

Speech & Language Therapy Online Training

4.5(3)

By Studyhub UK

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Speech & Language Therapy Online Training bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course Speech & Language Therapy mega bundle that will exceed your expectations within your budget. The Speech & Language Therapy Online Training related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory Speech & Language Therapy bundle. This comprehensive Speech & Language Therapy Online Training bundle will help you build a solid foundation to become a proficient worker in the sector. This Speech & Language Therapy Online Training Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Speech & Language Therapy Course 2: Learning Disability Nursing Training Course 3: Dyslexia Course 4: Autism Awareness Course 5: ADHD Awareness Course 6: Psychology and Child Intellectual Development Training Course 7: Play Therapy, Mental Health and Child Psychology Diploma Course 8: Childcare, Nutrition and Development Course 9: Audiology Course 10: British Sign Language (BSL) Course Course 11: Deaf Awareness Course 12: Special Education Needs (SEN) Teaching Methodologies Course 13: Educational Psychology and Development Course 14: Safeguarding Children and Adolescents Course 15: Residential Childcare & Cognitive Development Training Course 16: Child Safeguarding Course 17: Family Support Worker Course 18: Child Attachment Diploma Course 19: Parenting Skills: Raising Healthy Kids Course 20: Internet Safety: Safeguarding Children Course 21: Child Playwork Course 22: Mental Health Care - MCA & DOLS Course 23: Positive Mental Health Course 24: Parental Mental Health & Child Protection Course 25: Autism Awareness 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Learning Outcome of Speech & Language Therapy This tailor-made Speech & Language Therapy Online Training bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Speech & Language Therapy Online Training Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Course 1: Speech & Language Therapy Gain a deep understanding of speech and language disorders, their causes, and assessment techniques. Learn evidence-based therapeutic interventions and strategies to improve communication skills. Develop the skills to work effectively with individuals of all ages who have speech and language difficulties. Course 2: Learning Disability Nursing Training Acquire comprehensive knowledge of learning disabilities, including their causes and prevalence. Learn nursing strategies to provide person-centred care and support to individuals with learning disabilities. Understand the legal and ethical considerations involved in learning disability nursing. Course 3: Dyslexia Explore the characteristics and challenges associated with dyslexia. Learn about assessment tools and techniques for identifying dyslexia. Develop strategies and interventions to support individuals with dyslexia in educational and workplace settings. Course 4: Autism Awareness Gain a deep understanding of autism spectrum disorders and their diagnostic criteria. Learn about evidence-based interventions and therapies for individuals with autism. Develop skills to create inclusive environments and support individuals with autism effectively. Course 5: ADHD Awareness Understand the nature and symptoms of Attention Deficit Hyperactivity Disorder (ADHD). Learn strategies for assessing and managing ADHD in children and adults. Explore techniques to support individuals with ADHD in educational and social settings. Course 6: Psychology and Child Intellectual Development Training Study the principles of child psychology, including cognitive, emotional, and social development. Learn how psychological theories apply to understanding and promoting healthy child development. Explore techniques for assessing and supporting children's intellectual growth. Course 7: Play Therapy, Mental Health and Child Psychology Diploma Gain expertise in play therapy techniques and their application in child mental health. Learn about various therapeutic approaches and their effectiveness in child psychology. Develop counselling and assessment skills for working with children facing psychological challenges. Course 8: Childcare, Nutrition and Development Understand the nutritional needs of children at different stages of development. Learn about healthy meal planning and dietary guidelines for children. Gain knowledge of child development milestones and how nutrition impacts growth. Course 9: Audiology Explore the field of audiology, including hearing assessment and hearing aid technology. Learn about common hearing disorders and their diagnostic procedures. Develop skills in audiological rehabilitation and communication strategies for individuals with hearing loss. Course 10: British Sign Language (BSL) Course Acquire proficiency in British Sign Language, including vocabulary and grammar. Learn about Deaf culture and the importance of cultural sensitivity in communication. Develop the ability to hold conversations and provide information using BSL. Course 11: Deaf Awareness Understand the challenges and barriers faced by Deaf individuals in society. Learn effective communication strategies when interacting with Deaf or hard-of-hearing people. Gain insights into Deaf culture and the importance of inclusivity and accessibility. Course 12: Special Education Needs (SEN) Teaching Methodologies Explore teaching strategies and accommodations for students with special educational needs. Learn to create inclusive lesson plans and adapt curriculum content for diverse learners. Develop skills to collaborate with parents, caregivers, and educational specialists to support SEN students. Course 13: Educational Psychology and Development Study the principles of educational psychology, including theories of learning and motivation. Learn about cognitive development in children and its impact on education. Gain insights into the psychological factors that influence teaching and learning processes. Course 14: Safeguarding Children and Adolescents Understand the legal and ethical responsibilities of safeguarding children and adolescents. Learn to recognize signs of abuse and neglect and how to report concerns appropriately. Develop strategies for creating safe and supportive environments for young people. Course 15: Residential Childcare & Cognitive Development Training Gain an understanding of residential childcare settings and their role in child development. Learn about cognitive development stages and their implications for caregiving. Develop practical skills for providing quality care and support to children in residential settings. Course 16: Child Safeguarding Explore the principles of child safeguarding, including risk assessment and prevention. Learn about the roles and responsibilities of professionals in safeguarding children. Understand the legal frameworks and policies related to child protection. Course 17: Family Support Worker Learn about the role of family support workers in assisting families facing various challenges. Develop communication and counselling skills for working with diverse families. Gain insights into community resources and services available to support families. Course 18: Child Attachment Diploma Explore the theory of attachment and its significance in child development. Learn about attachment styles and how they influence relationships and behaviour. Develop skills to promote healthy attachments between caregivers and children. Course 19: Parenting Skills: Raising Healthy Kids Gain practical parenting strategies for promoting children's physical and emotional well-being. Learn effective discipline and communication techniques for positive parent-child relationships. Understand the importance of parental self-care and stress management in raising healthy kids. Course 20: Internet Safety: Safeguarding Children Learn about online risks and dangers that children may encounter on the internet. Explore strategies to educate children about online safety and responsible digital citizenship. Develop skills to protect children from online threats and create a safer online environment. Course 21: Child Playwork Understand the principles and theories of playwork in promoting children's development. Learn how to plan and create engaging play environments that encourage exploration and creativity. Develop skills to observe and assess children's play, ensuring their safety and well-being. Certification After studying the complete Speech & Language Therapy training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course for free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Course 22: Mental Health Care - MCA & DOLS Gain knowledge of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) in mental health care. Learn about the legal and ethical implications of decision-making and consent for individuals lacking capacity. Develop the skills to apply MCA and DoLS principles to protect the rights and well-being of vulnerable individuals. Course 23: Positive Mental Health Explore the concepts of positive mental health and well-being. Learn strategies to promote mental resilience, stress management, and emotional well-being. Understand the importance of early intervention and support in maintaining positive mental health. Course 24: Parental Mental Health & Child Protection Gain insights into the impact of parental mental health on children's well-being and development. Learn about risk assessment and safeguarding measures for families affected by parental mental health issues. Develop skills to provide support and guidance to parents while ensuring child protection. Course 25: Autism Awareness Deepen your understanding of autism spectrum disorders and associated challenges. Learn person-centred approaches and effective communication strategies when working with individuals with autism. Explore methods for creating inclusive and supportive environments for individuals with autism. Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Speech & Language Therapy Online Training bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this Speech & Language Therapy course, all you need is - A smart device A secure internet connection And a keen interest in Speech & Language Therapy Online Training Career path Upon completing this essential Speech & Language Therapy Bundle, you will discover a new world of endless possibilities. These Speech & Language Therapy courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Speech & Language Therapy Online Training
Delivered Online On Demand7 days
£259

Office and Reception Management

By OnlineCoursesLearning.com

Office and Reception Management Certification It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business. This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career. What's Covered in the Course? The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture. Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing. As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities. Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices. The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field. The team member will learn: How to handle staff and understand their performance; The legal side of various policies and health and safety; Communication; How to deal with customers and colleagues; Financial aspects: petty cash and office supplies; Office layouts; The art of delegation; Social media; How to handle meetings, including chairing them. What are the Benefits of the Course? There are a number of clear benefits of completing this Office & Reception Management certificate, including: A professional front-line receptionist improves the image of your business; The ability to study at the employee's pace and in the comfort of their own home; Easy internet-based access to study material on any device; Short, sharp, structured organisation of learning materials; Industry-approved certification.

Office and Reception Management
Delivered Online On Demand
£50

Importance of Good Housekeeping at Work

By OnlineCoursesLearning.com

Significance of Good Housekeeping at Work Certification Everybody is by all accounts mindful of their commitment to keep a working environment clean. This is the reason organization proprietors regularly employ experts to scour workplaces around evening time or go through intermittent closures. In any case, great housekeeping at work requires significantly more than essentially utilizing cleaning items. It likewise implies keeping your own workspace liberated from hindrances and garbage that could cause trips or different risks. Rehearsing great housekeeping at work guarantees that the work environment is more secure and as liberated from wounds as could be expected. This course expounds on the significance of rehearsing great housekeeping at work, while likewise giving you directions on the best way to do as such. We start by evaluating what helpless housekeeping is, just as featuring the dangers implied with working in that sort of climate. We additionally audit the critical advantages of utilizing great housekeeping systems at work. Then, we examine why you need to build up a housekeeping program paying little heed to your industry. At long last, we survey why you need to assess your housekeeping endeavors on a progressing premise. You Will Learn: How helpless housekeeping places you and others in your working environment in danger Instances of helpless housekeeping, including normal errors made by numerous organizations How utilizing great housekeeping abilities can build profitability and diminish the quantity of days off taken The things that numerous individuals ignore when building up a housekeeping program The means you can take to guarantee that your working environment stays clean Advantages of Taking This Course Having the option to appreciate a more secure working environment, as liberated from risks as is feasible for your industry Understanding the job representatives play in keeping zones perfect, flawless and liberated from trash Figuring out how to stay away from normal mix-ups made when executing housekeeping strategies Understanding that great housekeeping is a continuous assignment, not something that you just need to stress over once Figuring out how to urge your representatives to keep their space perfect and liberated from flotsam and jetsam

Importance of Good Housekeeping at Work
Delivered Online On Demand
£50

Agenda Setting

By OnlineCoursesLearning.com

Agenda Setting Certification A plan is basically a gathering plan that diagrams key things and subjects to be talked about, and in what request. Contingent upon the motivation behind the gathering and nature of your business, the plan might be basic, containing a couple of things, or it could be more inside and out. The principle objective, in any case, is consistently something very similar - to illuminate and plan meeting members ahead of time, and to guarantee a smooth gathering measure. This course will give an outline of plan setting, why it's significant, how to make a compelling plan, just as how to utilize a plan to run a fruitful gathering. You Will Learn: About the capacity of plan setting Why plan setting is significant The most effective method to make an all around arranged plan Instructions to utilize a plan to run a more compelling gathering Advantages of Taking This Course: You will better comprehend the job plan setting plays in planning for a gathering You will figure out how an all around arranged plan can profit the coordinator and members of a gathering Your insight into plan setting will outfit you with the apparatuses expected to lead more beneficial and successful gatherings You will actually want to guarantee that colleagues are solid and steady and urged to join in

Agenda Setting
Delivered Online On Demand
£50

The Office Layout

By OnlineCoursesLearning.com

Introduction: Employees work better and more efficiently when their workspaces are well laid out. On the other hand, offices that are cluttered or chaotic tend to promote similar working environments. This principle extends beyond the workstation into how the office itself is organized. A well planned office leads to greater productivity with fewer interruptions and less time wasted each day. As a result, it is well worth your time to learn more about how to plan for the perfect office for your company's needs. This course gives you detailed information about how to properly plan your office layout. We begin by talking about the layout of an office in general terms. Next, we move on to talk about the individual considerations you need to remember when planning your next office layout. We also review the principles of office layout, giving you more information you can use to properly plan your own. Finally, we talk about factors that may affect your own office layout plan.   What You Will Learn: The objectives you should keep in mind when thinking about your office's floor plan The benefits of paying attention to office layout The individual factors that go into creating a well-organised office What the principles of office layout are The factors that go into how you should lay out your office Benefits of Taking This Course: Learning how to create a workspace that is functional as well as attractive Understanding how an office layout can have such an impact on employees Understanding why you should think about the physical location of the building as well as how it is laid out inside Learning how to create a workspace that is comfortable as well as efficient for each one of your employees Learning how to consider your company's needs in light of the available space when planning out an office Course Modules: Module 01: The Office Layout Module 02: The Principles and Importance of an Office Layout Module 03: Factors Affecting Office Layout Module 04: The Most Popular Types of Office Layout

The Office Layout
Delivered Online On Demand
£50

Office Etiquette

By OnlineCoursesLearning.com

Office Etiquette Certification Understanding the implicit principles of the working environment will expand your opportunity of getting an advancement. Office decorum guarantees that everybody profits by a charming working climate liberated from provocation and uncivil conduct. In this course, you will become familiar with the major office manners that everybody needs to follow. You will find how to introduce yourself at work, how to communicate with others, how to determine troubles, and how to construct a standing as a significant colleague. You Will Learn: Step by step instructions to show thought for others' time The most effective method to be a decent cooperative person The most effective method to keep an expert picture at work The most effective method to send suitable messages Step by step instructions to behave at office parties and other unique occasions Advantages of Taking This Course: On the off chance that you need to progress in your profession, a sound handle of office manners is fundamental On the off chance that you oversee or direct others at work, this course will help you show others how its done In the event that you are liable for assembling official approach archives at work, this course will help you cover rules relating to office lead This course will help you construct positive associations with your colleagues, which will make your work life more pleasant

Office Etiquette
Delivered Online On Demand
£50

Reception Skills

By OnlineCoursesLearning.com

Gathering Skills Certification The Receptionist assumes an essential part in making a positive initial feeling in any association. Great individual prepping and solid relational abilities are two credits, however this job normally consolidates various office capacities, requiring information, abilities and preparing. Performed ably, the job frequently prompts acknowledgment and advancement to places of more prominent duty. Involving 17 simple to-follow modules, the Reception Skills Certification course is intended to cover each part of being a secretary, including the assignments that an assistant should achieve, managing individuals, the business climate and the significance of prevalent verbal and composed relational abilities. What's Covered in the Course? The modules start by recognizing the various sorts of secretary and how their jobs vary. Colleagues will invest energy finding out about relational abilities, with specific accentuation on the craft of chatting on the phone and how to leave messages. Proficient and viable correspondence is a critical expertise for the assistant. The equipped assistant will figure out how to utilize a data set, as the extra room for the data that they need to monitor, just as how to make appointments and reservations (travel, inn, eatery, meeting, and so forth), which normally frames a vital piece of the work. Great hierarchical and authoritative abilities are significant viewpoints, just like the occasionally ignored lawful obligations of the job - from classification of data to wellbeing and security issues. The secretary will figure out how to run the banquet room in an expert way and how to assist their own profession with creating, from assistant to the more capable managerial positions. The course finishes with modules on collaboration - the secretary can't perform adequately, without the help of others - and the job of innovation, in giving them the instruments that they need, to manage their work. The colleague will learn: The critical jobs of a secretary; Step by step instructions to run the banquet room; Step by step instructions to successfully convey; Step by step instructions to manage organization; Step by step instructions to be a cooperative person; Step by step instructions to utilize innovation for their potential benefit; Step by step instructions to deal with data sets; Step by step instructions to make appointments and reservations; Authoritative abilities. What are the Benefits of the Course? An equipped and expert forefront presence; Simple to-follow modules, beginning to end; The capacity to work through the modules at the student's own speed and in the solace of their home; An industry-perceived testament, with full online help during the course.

Reception Skills
Delivered Online On Demand
£50

Developing and Implementing New Admin Systems

By OnlineCoursesLearning.com

Creating and Implementing New Admin Systems Certification Figuring out how to create and carry out new administrator frameworks is significant for anyone hoping to build up a strong and compelling administrator measure, regardless of whether you're simply beginning or hoping to make a genuinely necessary change inside your organization. This course gives a thorough manual for growing new administrator frameworks through a nitty gritty requirements investigation, getting group purchase in and tracking down the ideal design for your necessities. We additionally cover the study of execution through compelling preparing and examination to guarantee development and consistent turn of events. From advancement to execution just as the compassion and backing needed for the staff in question, this course covers all you require to think about effectively creating and carrying out new administrator frameworks. You Will Learn Instructions to play out a requirements examination during the advancement of another framework The most effective method to get group purchase in through sympathy and correspondence The most effective method to structure your new administrator frameworks Effectively carrying out new frameworks through preparing and examination Advantages of Taking This Course You will encourage a fruitful change to new and more beneficial administrator frameworks You will drastically improve your associations with colleagues You will accomplish and outperform departmental and friends objectives You will guarantee proceeded with development and improvement inside your specialty and friends

Developing and Implementing New Admin Systems
Delivered Online On Demand
£50

Office Admin and Customer Service Diploma

4.3(43)

By John Academy

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Office Admin and Customer Service Diploma
Delivered Online On Demand3 days
£25

Office Administration

4.3(43)

By John Academy

Course Overview Learn all the essential skills to become an expert in Office Administrator. From this comprehensive Office Administration course, you will be able to understand the principles of Office Administrator. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Office Administration is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the office administration Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Office Administration course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Office Administration course, learn the vital abilities and knowledge you require to succeed in your life. Office Administration Introduction to Office Administration 00:14:00 Skills of an Effective Administrator 00:15:00 Business Writing Skills 00:40:00 Communication Skills 00:25:00 Managing Meetings and Giving Feedback 01:24:00 Organisational Skills 01:16:00 Telephone Etiquette 01:07:00 Negotiation Techniques 00:16:00 Conflict Management 00:14:00 Stress Management 00:16:00 Time Management 00:37:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Edit Text 00:13:00 Build a Presentation 00:27:00 Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Insert Images 00:10:00 Insert Shapes 00:15:00 Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Create a Table 00:09:00 Format a Table 00:03:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Assignment Assignment - Office Administration 00:00:00 Recommended Materials Workbook - Office Administration 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Office Administration
Delivered Online On Demand21 hours 4 minutes
£24.99