3600 Office Skills & Productivity courses

Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review

Duration 5 Days 30 CPD hours This course is intended for This course is designed for business analysts. Overview After completing this course, you should be able to:Describe the benefits of implementing an Operational Decision Manager solution, and the collaboration that is required between the business and development teamsIdentify the main user roles that are involved in designing and developing an Operational Decision Manager solution, and the tasks that are associated with each roleExplain modeling concepts and the UML notation that is relevant to modeling for business rules and eventsDefine and implement object models for business rulesSet up the rule authoring environment in Designer by working with decision services and synchronizing across development and business environmentsCustomize the vocabulary that is used in rulesDiscover and analyze business rules for implementationUse the Operational Decision Manager rule editors to author business rules and decision tablesRun tests and simulations in the Decision Center Enterprise console to validate decision logic and rule changesExplain governance issues and work with Operational Decision Manager features that support decision governance This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. Course Outline Course introduction Introducing IBM Operational Decision Manager V8.7.1 Exercise: Operational Decision Manager in action Modeling for business rules Exercise: Building the model on paper Exercise: Implementing the model Understanding decision services Exercise: Setting up a decision service Working with the BOM Exercise: Working with the BOM Introducing Decision Center Exercise: Exploring the Decision Center Business console Exercise: Exploring the Decision Center Enterprise console Introducing rule authoring Exercise: Understanding the case study Discovering and analyzing rules Exercise: Discovering rules Exercise: Analyzing rules Working with conditions in rules Exercise: Working with conditions in rules Working with definitions in rules Exercise: Working with definitions in rules Writing complete rules Exercise: Writing complete rules Authoring decision tables and trees Exercise: Authoring decision tables and trees Exercise: Authoring rules: Putting it all together Running tests and simulations in the Enterprise console Exercise: Running tests and simulations in the Enterprise console Introducing decision governance Exercise: Working with the decision governance framework Course summary

Duration 3 Days 18 CPD hours This course is intended for This course is appropriate for anyone needing to interface with an Oracle database or those needing a general understanding of Oracle database functionality. That would include end users, business analysts, application developers and database administrators. Overview Working in a hands-on learning environment led by our expert pracitioner you'll learn how to: Add Data, Retrieve, Sort and Organize a SQL Database Combine Data, Set Operators and Subqueries Manipulate Data and Data Definition Languages in SQL Work with Data Dictionary Views and Create Sequences, Indexes and Views Use Database Objects and Subqueries Perform Data and access control Perform other Advanced Level Database operations. Oracle 19C SQL Programming Fundamentals Is a three-day, hands-on course designed to equip you with the fundamental skills needed to set up, run and manage SQL databases using Oracle Database Technology. You will also be discovering all the tools and concepts required to organize data efficiently. Our engaging instructors and mentors are highly-experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment, guided by our expert team, attendees will develop a practical approach to Oracle Database Technology. Throughout the course, you will learn the key elements of a database, and the way Oracle systems facilitate their induction in the system. You?ll also learn the tools and strategies you can implement to store, retrieve, compare and organize data according to your requirements. You?ll also explore the process of creating simple to complex reports from existing data. By the end of this course, you will also have hands-on knowledge of SQL systems that are required to proceed to other advanced to professional programs. Adding Data, Retrieving, Sorting and Organizing a SQL Database The building blocks of a database. How to add data to the database. The process of retrieving data using SQL functions. Multiple methods of sorting and organizing data. Using SQL functions to get the required simple to complex output. Various strategies for using functions and conditions to organize data. Combining Data, Set Operators And Subqueries Consolidating data using multiple functions and group operators. Fetching intelligent data reports using simple functions. Fetching data from multiple sources in the tables. Using Subqueries to compile data as required. Using Set operators to create smart data reports. Data Manipulation and Data Definition Languages in SQL Describing and managing data transaction using Data Definition Language. Categorize and review data tables using Data Definition Language. Data Dictionary Views and Creating Sequences, Indexes and Views How to manage and query Data Dictionary Views. The process of creating and using Sequences. How to create various types of Synonyms and Indexes. Creating simple and complex views and retrieving data. Understanding and using Database Objects and Subqueries Core concept and application of Schema Objects. Fetching required data with Subqueries. Using Subqueries to organize Data in SQL. Data and access control Assigning and revoking data access. Managing data access control according to user levels. Performing Advanced Level Database operations. Using advanced functions and performing data queries. Creating and managing time zone-based databases.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for Administrator, Database Administrator, End User, Network Administrator, and Systems Administrator. Overview Upon completion of this course, students will be able to Describe and determine database security requirements, Understand Oracle security solutions to help meet security requirements, Implement basic database security, Configure network security, and Discover basic security configuration issues. This Introduction to Oracle Database Security Ed 1 training teaches you how to use Oracle Database features to help meet the security, privacy and compliance requirements of your organization. Introduction Course Objectives Course Schedule Detective Security Controls Preventive Security Controls Your Learning Aids Basic Workshop Architecture Understanding Security Requirements Fundamental Data Security Requirements Security Risks Techniques to Enforce Security Choosing Security Solutions Database Access Control: Authentication Protecting Against Database Bypass with Encryption Protecting Sensitive Data Protecting against Application Bypass Detecting Threats Compliance Implementing Basic Database Security Database Security Checklist Reducing Administrative Effort Principle of Least Privilege Objects Protection Configuring Network Security Network Access Control Listener Security Listener Usage Control Manage fine-grained access to external network services Discovering Basic Configuration Issues Accessing Enterprise Manager Security Reports Using Various Security Reports

Duration 4 Days 24 CPD hours This course is intended for Application Consultant Data Consultant / Manager Developer Consultant Technology Consultant Program / Project Manager Business Analyst Developer User Business Process Owner / Team Lead / Power User Overview This course will prepare you to: Outline SAP Transportation Management business processes Identify and examine the SAP TM building blocks necessary for processing shipments of goods. Engage in Transportation network maintenance, order/requirements integration and management, transportation planning, shipment execution, and freight invoicing and settlement. Use both the SAP ERP and SAP TM systems using the NetWeaver Business Client interface This course will help you to prepare for the blueprinting stage of your SAP Transportation Management implementation or enable you to use the system in your role as a business user. You will gain an overview of the key business transactions and system capabilities to enable you to design the processes you will use within your own organization. You will learn how SAP TM can help you to support Order Management, Transportation Planning, Subcontracting, Execution, Charge Calculation and Settlement. This course is the mandatory foundational prerequisite for all follow-on SAP TM training courses. SAP Transportation Management (SAP TM) Evaluating SAP Transportation Management Evaluating the SAP TM System Landscape SAP TM User Interface Identifying NetWeaver Business Client Components Personalizing Object Worklists Transportation Management Master Data Identifying Master Data Requirements for SAP TM Evaluating the Organizational Structures Used in SAP TM Defining Conditions Determining Freight Incompatibilities Determining Dangerous Goods Shipping Requirements Transportation Order Management Triggering the Transportation Management Process Integrating SAP ERP with SAP TM Managing the Freight Forwarding Process Booking Capacities Transportation Planning Defining the Transportation Planning Process Viewing Freight Units Building Packages Defining Selection Profiles Determining Planning Profiles Accessing the Transportation Cockpit Creating Transportation Proposals Creating Freight Orders Optimizing Loads Transportation Execution Performing Carrier Selection Tendering Freight Orders Triggering Delivery Creation from SAP TM Executing Transportation in SAP ERP Integration between SAP TM and SAP EWM Generating Outputs Monitoring Transportation Events Exporting Freight Orders Analyzing Transportation Management Performance Charge Calculation and Freight Settlement Managing Charge Calculation Master Data Calculating Supplier Charges in Freight Orders Settling Supplier Freight Charges Calculating and Settling Customer Charges in Forwarding Orders Distributing Costs Settling Freight Charges in Group Logistics Companies Managing Freight Contracts

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems

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Level 1 Diploma in Admin, Secretarial & PA Skills with Minute Taking and Microsoft Excel Embark on a career-enhancing journey with our Level 1 Diploma, designed to elevate your proficiency in Admin, Secretarial & PA roles. Deepen your expertise in these fields, gaining essential skills in minute taking and Microsoft Excel to enhance your administrative acumen. Learning Outcomes: Define Admin, Secretarial & PA roles. Explain task management for Admin, Secretarial & PA. Implement time management in Admin, Secretarial & PA. Evaluate diary management strategies. Develop meeting management plans for Admin, Secretarial & PA. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Diploma in Admin, Secretarial & PA Skills: An Overview of Admin, Secretarial, PA: Gain foundational knowledge of roles and responsibilities in Admin, Secretarial, PA fields. Task Management for Admin, Secretarial, PA: Master task prioritization and workflow optimization for effective Admin, Secretarial, PA roles. Time Management for Admin, Secretarial, PA: Acquire time management skills for increased productivity in Admin, Secretarial, PA tasks. Diary Management for Admin, Secretarial, PA: Learn to manage schedules and appointments proficiently as an Admin, Secretarial, PA. Meeting Management & Minute Taking: Develop skills in meeting facilitation and accurate minute-taking for Admin, Secretarial, PA. Office Management and Supervision: Understand office supervision techniques and management best practices for Admin, Secretarial, PA roles.

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