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Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail Workplace Attendant Console and One-X Attendant Console One-X Portal and Video Soft phone / One X Communicator One-X Mobile/ Preferred Mobile IX Workplaces and Mobile App Agent and CMS Supervisor ASA – Avaya Site Administrator Tool AACC Administrator, Supervisor and Agent

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

All i-series handsets & 90 series handsets and Voicemail UCE/UCS Softphone UCE/UCS Mobile Apps iOS & Android iPECS ONE Softphone & Mobile Apps iOS & Android Phonelink User Web Portals (Cloud and UCP) Cloud Manager Web Portal/UCP Admin tool Cloud and UCP Attendant Consoles iCalls (Tollring) Call Centre product

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Overview This comprehensive course on Mathematics Fundamentals will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Mathematics Fundamentals comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Mathematics Fundamentals. It is available to all students, of all academic backgrounds. Requirements Our Mathematics Fundamentals is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 12 sections • 67 lectures • 07:38:00 total length •Introduction: 00:02:00 •Number system: 00:09:00 •Integers and ordering of integers: 00:07:00 •Addition and Subtractions of Integers: 00:09:00 •Operations on Integers: 00:06:00 •Multiplication and Division of Integers: 00:07:00 •Powers of Integers (Exponents): 00:04:00 •Complete knowledge about factors and multiples: 00:07:00 •Divisibility tests for 2,3,4,5,6: 00:07:00 •Divisibility rules 7,8,9,10,11: 00:11:00 •Prime Factorization: 00:13:00 •Highest common factor HCF: 00:13:00 •Word problems based on HCF A: 00:12:00 •Least common multiple LCM: 00:16:00 •Relation between lcm and HCF A: 00:04:00 •Classification of Fractions: 00:04:00 •Convert mixed to improper and improper to mixed fractions: 00:03:00 •Equivalent Fractions: 00:04:00 •Comparing Fractions after converting to like fractions: 00:09:00 •Reducing a fraction to lowest term: 00:04:00 •Addition and subtraction OF fractions: 00:08:00 •Multiplication and division of fractions: 00:11:00 •Word problems on fractions: 00:16:00 •Bodmas and rules to remove brackets: 00:03:00 •Simplify expressions using BODMAS rules: 00:05:00 •Simplify expressions involving fractions using BODMAS: 00:07:00 •Decimal numbers in relation to fractions: 00:08:00 •Like and unlike Decimals: 00:05:00 •Ordering of Decimal numbers: 00:10:00 •Addition and subtraction of Decimal: 00:07:00 •Multiplication of Decimal: 00:03:00 •Division of Decimal: 00:08:00 •Rational number: 00:02:00 •Representation of Rational Numbers on Number line: 00:05:00 •Determining which fraction is terminating or non-terminating: 00:07:00 •Shortcut method of writing decimal expansion of fraction to decimal A: 00:08:00 •Rounding to whole number: 00:06:00 •Rounding to required number of decimals (1 d.p.): 00:05:00 •Rounding to significant digits: 00:07:00 •Practice question on three methods of approximation: 00:05:00 •Estimation: 00:05:00 •Scientific Notation: 00:07:00 •Operation on numbers when they are in scientific notation: 00:06:00 •Percentage to fraction and fraction to percentage: 00:06:00 •Percentage of a quantity and conversation to decimal: 00:06:00 •Expressing one quantity as percentage of another quantity: 00:06:00 •Finding increase decrease percent: 00:05:00 •Uses of Percentages-Word Problems A: 00:09:00 •Ratio- How to express as simple ratio: 00:09:00 •How to compare Ratios: 00:04:00 •Word problems on finding ratios: 00:07:00 •To divide a given quantity into a given Ratio: 00:11:00 •Proportion: 00:04:00 •Practice problems on Proportion: 00:06:00 •Continued proportion: 00:06:00 •Direct Variation (or proportion): 00:04:00 •Problems based on Direct proportion: 00:10:00 •Inverse Variation (or proportion): 00:10:00 •Multiple Ratios: 00:10:00 •Basics - Profit and Loss: 00:04:00 •More practice problems on Profit _ Loss: 00:06:00 •Selling price formula and Problems: 00:04:00 •Cost price formula and Problems: 00:03:00 •Higher problems on Profit and Loss: 00:08:00 •Basics - Discount: 00:05:00 •Practice problems on Discount: 00:04:00 •Tax: 00:06:00

Overview In the design of a bridge to the flight path of an aeroplane, mathematical principles are at play. Now, consider the power and promise held by those who master its intricacies. Welcome to our Math Fundamentals course. Math Fundamentals aligns with this pressing global requirement, laying the bedrock for understanding core concepts that shape academia and real-world applications. Initiating with a comprehensive introduction, this course dives deep into integers, exponents, fractions, and decimals and culminates in applied mathematics subjects like profit and loss, discount, and taxation.  With mathematical fluency increasingly becoming a non-negotiable asset, immersing oneself in Math Fundamentals stands not just as an educational prerequisite but as a vital life skill. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Math Fundamentals. It is available to all students, of all academic backgrounds. Requirements Our Math Fundamentals is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 67 lectures • 07:39:00 total length •Introduction: 00:02:00 •Number system: 00:09:00 •Integers and ordering of integers: 00:07:00 •Addition and Subtractions of Integers: 00:10:00 •Operations on Integers: 00:06:00 •Multiplication and Division of Integers: 00:07:00 •Powers of Integers (Exponents): 00:04:00 •Complete knowledge about factors and multiples: 00:07:00 •Divisibility tests for 2,3,4,5,6: 00:07:00 •Divisibility rules 7,8,9,10,11: 00:11:00 •Prime Factorization: 00:13:00 •Highest common factor HCF: 00:13:00 •Word problems based on HCF: 00:12:00 •Least common multiple LCM: 00:16:00 •Relation between lcm and HCF: 00:04:00 •Classification of Fractions: 00:04:00 •Convert mixed to improper and improper to mixed fractions: 00:03:00 •Equivalent Fractions: 00:04:00 •Comparing Fractions after converting to like fractions: 00:09:00 •Reducing a fraction to lowest term: 00:04:00 •Addition and subtraction OF fractions: 00:08:00 •Multiplication and division of fractions: 00:11:00 •Word problems on fractions: 00:16:00 •Bodmas and rules to remove brackets: 00:03:00 •simplify expressions using BODMAS rules: 00:05:00 •simplify expressions involving fractions using BODMAS: 00:07:00 •Decimal numbers in relation to fractions: 00:08:00 •Like and unlike Decimals: 00:05:00 •Ordering of Decimal numbers: 00:10:00 •Addition and subtraction of Decimal: 00:07:00 •Multiplication of Decimal: 00:03:00 •Division of Decimal: 00:08:00 •Rational number: 00:02:00 •Representation of Rational Numbers on Number line: 00:05:00 •Determining which fraction is terminating or non-terminating: 00:07:00 •shortcut method of writing decimal expansion of fraction to decimal: 00:08:00 •Rounding to whole number: 00:06:00 •Rounding to required number of decimals (1 d.p. ): 00:05:00 •Rounding to significant digits: 00:07:00 •Practice question on three methods of approximation: 00:05:00 •Estimation: 00:05:00 •Scientific Notation: 00:07:00 •Operation on numbers when they are in scientific notation: 00:06:00 •Percentage to fraction and fraction to percentage: 00:06:00 •Percentage of a quantity and conversation to decimal: 00:06:00 •Expressing one quantity as percentage of another quantity: 00:06:00 •Finding increase decrease percent: 00:05:00 •Uses of Percentages-Word Problems: 00:09:00 •Ratio- How to express as simple ratio: 00:09:00 •How to compare Ratios: 00:04:00 •Word problems on finding ratios: 00:07:00 •To divide a given quantity into a given Ratio: 00:11:00 •Proportion: 00:04:00 •Practice problems on Proportion: 00:06:00 •Continued proportion: 00:06:00 •Direct Variation (or proportion): 00:04:00 •Problems based on Direct proportion: 00:10:00 •Inverse Variation (or proportion): 00:10:00 •Multiple Ratios: 00:10:00 •Basics - Profit and Loss: 00:04:00 •More practice problems on Profit _ Loss: 00:06:00 •Selling price formula and Problems: 00:04:00 •Cost price formula and Problems: 00:03:00 •Higher problems on Profit and Loss: 00:08:00 •Basics - Discount: 00:05:00 •Practice problems on Discount: 00:04:00 •Tax: 00:06:00