3414 Office Skills & Productivity courses in Cardiff delivered Online

Boost Your Career By Enrolling In This IT Support Technician Bundle To Overcome Your Challenges! 07 in 1 IT Support Technician Bundle Improve your knowledge and enhance your skills to succeed with this IT Support Technician bundle. This IT Support Technician bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This IT Support Technician Bundle Contains 07 of Our Premium Courses for One Discounted Price: Course 01: Learn Programming with Python Course 02: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 03: Mastering SQL Programming Course 04: IT: Ethical Hacking & IT Security Course 05: CompTIA CySA+ Cybersecurity Analyst (CS0-002) Course 06: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 07: Building Your Computer Course All the courses under this IT Support Technician bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the IT Support Technician bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive IT Support Technician bundle, you can achieve your dreams and train for your ideal career. This IT Support Technician bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 07 premium courses IT Support Technician bundle Earn a certificate accredited by CPD. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Globally accepted standard lesson planning Free Assessments 24/7 tutor support. Start your learning journey straightaway! *** Course Curriculum *** Our IT Support Technician bundle courses consist of the following learning modules: Course 01: Learn Programming with Python Module 01: An Installing Python FREE Documentation Command Line Variables Simple Python Syntax Keywords Import-Module Module 02: Additional Topics If Elif Else Iterable For Loops Execute Exceptions Module 03: Data Types Number Types More Number Types Strings More Strings Files Lists Dictionaries Tuples Sets Module 04: Comprehensions Definitions Functions Default Arguments Doc Strings Variadic Functions Factorial Module 05: Function Objects Lambda Generators Closures Classes Object Initialization Class Static Members Classic Inheritance Data Hiding Assessment Process Once you have completed all the courses in the IT Support Technician bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 70 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT Support Technician bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This IT Support Technician bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Accredited Certificate by CPD QS Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS Accredited Certificate by CPD QS Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Description: This Microsoft Office 2007 Word Beginners - Complete Video Course will provide you with an overview of the features and functions of Microsoft Office Word 2007. This level will teach you the basic elements and functions of Microsoft Word 2007. You will learn to work in the word environment, open, move around in, and close a document, display different views of a document, create and save a document, make changes to a document, insert saved text, find and replace text, correct spelling and grammatical errors, create and modify lists, quickly format text, and paragraphs, manually change the look of characters, manually change the look of paragraphs, change a document's theme, insert ready-made document parts, insert and modify pictures, change a document's background, use a picture as a watermark, preview a document, control what appears on each page, finalize a document, print a document. If you want to learn the beginning-level Word 2007 skills, you can join this course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2007 Word Beginners - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2007 Word Beginners - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started The Word Window FREE 00:06:00 New Documents 00:22:00 Word Help 00:03:00 Navigation and Selection Techniques Document Navigation 00:16:00 Selection Techniques 00:05:00 Editing Text Working with Text 00:09:00 Using the Undo and Redo Commands 00:04:00 Cutting, Copying, and Pasting Text 00:06:00 Formatting Text Character Formatting 00:14:00 Tab Settings 00:13:00 Paragraph Formatting 00:10:00 Paragraph Spacing and Indents 00:08:00 Automatic Formatting 00:03:00 Tables Creating Tables 00:06:00 Working with Table Content 00:07:00 Changing Table Structure 00:10:00 Page Layout Headers and Footers 00:07:00 Margins 00:09:00 Page Breaks 00:03:00 Proofing and Printing Documents Checking Spelling and Grammar 00:14:00 Using Auto Correct 00:08:00 Finding and Replacing Text 00:10:00 Printing Documents 00:06:00 Graphics Adding Graphics and Clip Art 00:04:00 Working with Graphics 00:07:00 Mock Exam Mock Exam- Microsoft Office 2007 Word Beginners - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2007 Word Beginners - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This Microsoft Office 2016 Word Beginners - Complete Video Course is designed to get a great start while helping more experienced users fill in any gaps in their knowledge. Learn what's new in 2016. If you already know Word, this can help you get up to speed with 2016 right away. This course covers paragraph formatting, managing lists, and all aspects of creating tables, Thesaurus, spell check, comments, margins, printing. You will also learn how to print envelopes, mail merge, along with a practice exercise, page appearance, sectioning, and all about using graphics, and much more. If you want to know more detail you have to be a part of this course. You will get all the basic knowledge from here. Which will help you to pull up ahead. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2016 Word Beginners - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2016 Word Beginners - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Mock Exam Mock Exam- Microsoft Office 2016 Word Beginners - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2016 Word Beginners - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  To utilise the features and functionality of any program, you need to learn how to use it expertly. This is also applicable to Microsoft Office programs such as the Word 2013. In this course, you will learn the necessary skills, knowledge and information about it. You will learn to take advantage of the many customization options in the Word Options dialogue box. Then you will know about the auto text, Quick Parts, and Building Blocks can help you save time. Who is the course for? Professionals who want to learn about the Microsoft Word 2013. People who have an interest and become an expert in using Microsoft Word 2013. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Word Intermediate Level course is a useful qualification to possess and would be beneficial for professions or careers from industries which are: Administrative Assistant PA Secretary Administrator Office Manager. Microsoft Word Intermediate Level Module One - Getting Started 00:30:00 Module Two - Customizing Word 01:30:00 Module Three - Working with Reusable Content 01:30:00 Module Four - Working with Templates 01:30:00 Module Five - Working with Sections and Linked Content 01:30:00 Module Six - Managing Versions and Tracking Documents 01:30:00 Module Seven - Using Cross References 01:30:00 Module Eight - Creating Mail Merges and Labels 01:30:00 Module Nine - Working with Master Documents 01:30:00 Module Ten - Working with Macros 01:30:00 Module Eleven - Working with Forms 01:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities - Microsoft Word Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Word Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Word Intermediate Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  The Windows Microsoft Word for Beginners is created so that you can create, and edit your documents. Other than creating documents, you can also do various tasks with this program. In this course, you will learn the necessary skills, knowledge and information about Word. You will learn how to create professional quality documents and learn the features this program has. Through this course, you will also learn how to use styles to ensure consistent formatting in all of your documents. Who is the course for? Professionals who want to learn about the essentials in Microsoft Word 2013 People who have an interest in the basics and features of Microsoft Word 2013 Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Word for Beginners course is a useful qualification to possess and would be beneficial for professions or careers from industries which are: Administrative Assistant PA Secretary Administrator Office Manager. Microsoft Word for Beginners Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Word for Newbies - Activities 00:00:00 Mock Exam Mock Exam- Microsoft Word for Beginners 00:20:00 Final Exam Final Exam- Microsoft Word for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Whether you want to create a presentation for your class or want to analyse data for administrative work, MS Office skills are required. This skill set is a key component to becoming a proficient teacher.  Learn the ins and outs of MS Office with our Office 360 Bundle Course for Teachers. This 6-in-1 bundle is designed to help you grasp an in-depth understanding of Excel, Word, PowerPoint, Access and Outlook. Through this ultimate package, you will learn to use these apps effectively and manage your tasks efficiently. Enrol today! The Office 360 Bundle Course for Teachers includes the following courses: Microsoft Office 2016 Complete Course For Beginners Microsoft Office 2019: Word, Excel, PowerPoint and Access - Masterclass Bundle Microsoft Office 2016 Complete Course Microsoft Office 2016 Essentials Data Analysis In Excel for School Administrators Microsoft Word, PowerPoint and Outlook In 90 Minutes! Learning Outcomes After completing these courses, you will: Get a detailed introduction to MS Excel, Word, PowerPoint, Outlook, and Access Understand how to modify worksheets, perform calculations, manage workbooks and do other things in Excel Understand the techniques for data analysis and visualisation in Excel Learn the process of formatting texts and paragraphs in MS Word Grasp the skills to create excellent presentations with PowerPoint Know how to modify data and create queries in Access Who is this Course for? This Office 360 Bundle Course for Teachers is the perfect place for aspiring teachers to enhance their Office skills. This course will equip them with skills that will help them provide effective teaching. Career Path This course provides essential skills required to excel in a range of professions, including: Teachers Online Instructors Online Teaching Business Owner Assessment To successfully complete the course you must have to attend the MCQ assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. No curriculum found !

Are you looking for a way to create stunning diagrams, flowcharts, and visuals for your projects? Do you want to learn how to use Microsoft Visio, the industry-standard software for diagramming and vector graphics? If so, then this online course is for you! In this course, you will learn everything you need to know about Microsoft Visio, from the basics to the advanced features. You will learn how to create and edit different types of diagrams, such as business process models, organisational charts, network diagrams, floor plans, and more. You will also learn how to customize your diagrams with shapes, colours, themes, styles, and data. You will discover how to collaborate with others on your diagrams using co-authoring, commenting, and sharing features. And you will explore how to integrate your diagrams with other Microsoft Office applications, such as Word, Excel, PowerPoint, and Outlook. By the end of this course, you will be able to create professional-looking diagrams that communicate your ideas clearly and effectively. Whether you are a beginner or an expert, this course will help you master Microsoft Visio and take your diagramming skills to the next level.

This Level 2 Diploma in Business Administration course will help you understand teamwork concepts, dispute resolution strategies and provide support and constructive feedback to coworkers. You will be responsible for planning and managing personal and professional performance, workloads, and priorities and utilising time management tools and strategies to assist the company in meeting its operational goals. The Level 2 Diploma in Business Administration course covers communication in a business environment, principles of providing administrative services, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process, and contributing to the development and implementation of an information system. Learning Outcomes After completing this Level 2 Diploma in Business Administration course, the learner will be able to: Know how to communicate in a business environment. Gain a solid understanding of principles of business document production and information management. Gain extensive skills in developing working relationships with colleagues. Gain an in-depth understanding of employer organisations. Enhance communication and performance skills in a business environment. Manage personal and professional development. Know how to work safely in a business environment. Why Choose Level 2 Diploma in Business Administration Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Course Course 01: Level 2 Diploma in Business Administration Course 02: Level 3 Business Administration Course 03: Level 7 Business Management Course 04: Level 5 Diploma in Business Analysis Course 05: Level 1 Business Management ***Other Benefits of Level 2 Diploma in Business Administration Course Free 5 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Diploma in Business Administration course ] Course Curriculum *** Level 2 Diploma in Business Administration *** Module 1: Communication in a Business Environment Module 2: Principles of Providing Administrative Services Module 3: Principles of Business Document Production and Information Management Module 4: Understand Employer Organisations Module 5: Manage Personal Performance and Development Module 6: Develop Working Relationships with Colleagues Module 7: Manage Diary Systems Module 8: Produce Business Documents Module 9: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms Assessment Method After completing each module of the Level 2 Diploma in Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Diploma in Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Diploma in Business Administration course is ideal for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. It forms the knowledge and competency Requirements Students who intend to enrol in this Level 2 Diploma in Business Administration course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 2 Diploma in Business Administration qualification will increase your chances of obtaining long-term employment and progressing to the following job roles: Administration Assistant Business Support team member Junior/Apprentice Secretary Junior/Apprentice Personal Assistant Certificates Certificate of completion Digital certificate - Included

DO you want to use Microsoft Outlook effectively? Or are you someone who needs to manage lots of e-mail? The course will deepen your knowledge about the e-mail service called Microsoft Outlook. Microsoft Outlook is the free email and calendar service from Microsoft Office Suite. In spite of the e-mail service, Microsoft Outlook includes a calendar, task manager, contact manager, note taking journal and web browsing. In the latest version, Outlook has upgraded and added some great features. In the course, you will learn how to use the new functions and features of Microsoft Outlook. The course shows you the strategies to use calendar, task manager, contact manager option, how to take notes with note taking journal, etc. By the end of the course, you will be an expert user of Microsoft outlook. Course Highlights Microsoft Outlook Intermediate Level is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Outlook Intermediate Level into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Outlook Intermediate Level Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Outlook Intermediate Level is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Outlook Intermediate Level is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Working with the Outlook Environment 01:00:00 Module Three - Working with Quick Steps 01:00:00 Module Four - Working with Rules 01:00:00 Module Five - Working with Messages 01:00:00 Module Six - Manipulating Message Properties and Options 01:00:00 Module Seven - Formatting Messages 01:00:00 Module Eight - Managing Automatic Content 01:00:00 Module Nine - Working with the Calendar, Appointments, and Meetings 01:00:00 Module Ten - Working with Contacts and Contact Groups 01:00:00 Module Eleven - Working with Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Outlook Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Outlook Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Outlook Intermediate Level 00:20:00